28 Technical Support jobs

PeopleTec is currently seeking a Quality Engineer  to support our Huntsville, AL  location.   PeopleTec, Inc, a rapidly growing employee-owned company, is searching for a talented, experienced Quality Engineer to serve as an on-site support contractor in support of production process. Under Government oversight, the Quality Engineer will perform a variety of engineering tasks in support of the Program Office. The candidate must have strong, first-hand technical expertise in quality management systems, qualification/acceptance testing, first article inspection, technical data package development and root cause analysis/corrective action.   Required Skills/Experience: Ability to ensure that quality systems are established, implemented, and maintained in accordance with AS9100 and other industry standards Ability to coordinate basic and advanced quality processes, and assisting engineering and manufacturing with quality related issues Ability to recommend, design, develop, and implement quality requirements for technical data, inspection equipment, and manufacturing and test procedures Experience performing requirements verification to include first article inspection, qualification/acceptance testing, quality system audits and process/procedure validation Provide technical expertise in support of root cause failure investigation/corrective action implementation, defect tracking/trend analysis, and process improvement Knowledge of work across divisions of the company to introduce and improve levels of conformance to the Quality Management System Good communication with customers and suppliers Travel:  5% Must be a U.S. Citizen An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.   Education Requirements: A Bachelor's Degree and 3+ years of experience are required.    Desired Skills :  Experience with US Government customers   People First. Technology Always. PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce. Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields. Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people. Come Experience It. #cjpost #dpost   EOE/Minorities/Females/Veterans/Disabled PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,  HR@peopletec.com  and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1609750-421753

The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 4.     WHAT YOU WILL DO! As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.   In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.     WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. Experience supporting the following technologies: Network OS: Microsoft Active Directory Email: Microsoft Outlook/Exchange Online Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business Office Suite(s): 2013, 2016, M365 Mainframe connection: Host Explorer v.6.0, STunnel Desktop OS: Windows 7, Windows 8.1, Windows 10 Internet: Microsoft Interview Explorer LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations. Solid understanding of Windows Operating Systems and how to fix issues that occur in it. Ability to work under pressure and retain a professional and tactful manner. Excellent written and verbal communication and presentation skills. Experience providing end-user training, both formal and informal. Outstanding customer services skills for both internal and external customers. Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.

The Oregon Health Authority has a fantastic opportunity for an experienced Support Analyst with video conferencing support skills to join an excellent team, provide top-notch remote support and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 6.     WHAT YOU WILL DO! As a Senior Support Analyst for the Office of Information Services' Collaborative Communications Unit, you will be responsible for providing administrator-level support for enterprise video conferencing and other communication functions supported by the work unit. The primary platform is Skype for Business, which is moving to Microsoft Teams, but may involve interoperability with other platforms.   In this role, your responsibilities will include user management, server administration, cloud configurations, security permissions, advanced device/service troubleshooting, advanced customer service/assistance/support, and coordinate/perform user training.     WHAT WE ARE LOOKING FOR: (a) Five (5) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Three (3) years of information systems experience in Technical Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Technical Support. OR (d) A Master’s degree or higher in Information Technology, Computer Science, or a related field. Experience providing advanced end-user support and training to users of video conferencing equipment, applications, and conference bridging systems/services. Experience with Microsoft Skype for Business and Microsoft Teams video conferencing clients, room systems, servers, and codecs. Excellent written and verbal communication and presentation skills. Experience with Microsoft 365 Portal Administration. Experience with video equipment, editing software, event production, and publishing/webcasting live or recorded events. Experience with telephone conference dial-in systems/services. Experience creating and maintaining end-user setup and configuration instructions. Experience with video conferencing software on mobile devices. Ability to build relationships and facilitate effective discussions with employees at all levels of the organization. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.

The Oregon Health Authority has a fantastic opportunity for Three (3) Service Desk Technicians to join an excellent team, provide top-notch support and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 3.     WHAT YOU WILL DO! As a Service Desk Technician, you will provide support to both internal an external customers of the Office of Information Services (OIS).   In this Tier 1 position, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or two technical areas and general knowledge in a few others.   Additionally, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will answer complex technical questions that will require both strong technical and customer service skills. You will also pass problems that you cannot resolve to upper-level technical support personnel within and outside of the Service Desk.     WHAT WE ARE LOOKING FOR: (a) Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree or higher in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field. Experience providing large volume technical support and responding to a wide range of requests. Working knowledge of state agencies, programs, locations of offices and staff. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Willingness to collaborate, share information and contribute to a team’s success. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgement. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   These are full-time, permanent positions that are classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.

Founded in 1936, the National Wildlife Federation (NWF or Federation) is America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all stripes. The Federation's mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change. To advance our mission, we are seeking a full-time Technology Services Specialist to join our staff, working out of our Reston, VA.  (Due to COVID-19 all employees are working remotely until we make return to work decisions) Technology Services Specialists serve as the primary point of contact with staff at the National Wildlife Federation for day-to-day technology needs.  The background and responsibilities include knowledge of the personal hardware and software used by staff, confidence and interest in researching and trouble-shooting new and existing technologies related to usability, durability, security, and attention to detail and process needed to enable efficient and resilient helpdesk operations. Personal attributes required for this role: responsiveness to the typical range of technology understanding found in a large workplace, and commitment to a customer ethic that maintains and grows workplace productivity and satisfaction.  Specialists are measured on both throughput performance and workplace improvement. Responsibilities: Provide timely support to all staff on NWF-administered business-user hardware and software including VoIP phones, laptops, mobile device connectivity, operating systems, MS Office, Zoom and other business applications. Respond to requests through multiple means: telephone, email, face-to-face contact (due to COVID-19 this will be very limited) and help desk ticketing system (SolarWinds Service Desk).  Maintain thorough notes of actions and resolutions, and conduct proper routing and escalations as outlined by the Helpdesk Team Lead and AVP of IT. Build and deploy new and existing computers on a set schedule.  Contribute in maintaining and up-to-date computer asset inventory.  Oversee hardware shipping and returns from HQ and all regional offices. Administer Office365, Active Directory, LastPass, HiveManager, Universal Type Client, Zoom (User & Phone System Management), Druva, and Listserv accounts and groups. Manage task lists, regularly communicate with teammates on progress, barriers, and reprioritization needs.  Contribute to business processes development and improvement.  Advocate for changes to improve helpdesk operations.  Follow SOPs and policies.  Produce or contribute to helpdesk operations and IT policy documentation.  Serve as a project team member on engagements executed within the Strategic Business Operations department.  These can be projects led by other teams with tasks related to IT, or IT-driven projects.  Participate in new hardware and software rollout requirements gathering, analysis, rollout planning, and training and adoption services and related performance KPI during and post-implementation. Co-lead the IT Ambassador Program, create session curricula and steward their assignments and contributions. Contribute in maintaining an up to date Knowledgebase documentation library living in SolarWinds.  Includes scheduled document reviews and updating. Qualifications: Bachelor’s degree or commensurate experience 3 or more years end-to-end personal computing management and technology acquisition experience Advanced skills in MS Office (2019-O365), Active Directory, macOS, and Windows 10.  Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus Considerable understanding of current and emerging Information Technology, knowledge of IT infrastructure, networks, LANs, WANs, computers, tablets, handheld devices, and telephony (VOIP) Detail-oriented, able to follow tasks through to completion including appropriate documentation Proven consistency in following SOPs and delivery on SLAs Possess hands-on experience in building and maintaining computers Efficient time management and task prioritization flexibility, comfortable with tight deadlines at times Able to build trusting, collaborative and compassionate relationships Feels personally accountable for individual and shared successes Self-starter mentality, owns problems and pulls in other resources and expertise as needed to sleuth and resolve Capable of understanding broader context and the bigger picture including NWF’s strategic vision and the essentials of our mission. Application: The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, 10 days of wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short- and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting and non-traditional work hours. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers . We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer . Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at  nwf.org/equity .  If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244. The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply.  Applying gives you the opportunity to be considered.  If selected for this position, a background check will be conducted. Candidates should submit a cover letter and resume.

The Oregon Health Authority has a fantastic opportunity for an experienced Technical Analyst to join an excellent team, provide high-level support and work to advance their IT operations.    This position is under the classification Information Systems Specialist 5.     WHAT YOU WILL DO! As an IT Operations Analyst, you will identify, triage and work to restore essential IT services and application accessibility. You will minimize the impact of system outages and work proactively to identify faltering systems and seek to avoid outages. You will play a vital part in the ongoing operations of applications and systems within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).   In this role, you will primarily handle Major Incidents such as outages, service failures and loss of connectivity; and ETS Request Support including creating requests monitoring emails and setting up and following through on requests.   Additionally, you will be responsible for Event Management involving automation leverage, occurrence detection, impact evaluation, and disruption avoidance; assist in actions in regards to security concerns and find solutions to common issues and post solutions to a knowledge tree.     WHAT WE ARE LOOKING FOR: (a) Four (4) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field. Proficiency in Active Directory administration and troubleshooting in a large-scale multi-site environment. Experience supporting mobile email devices. Experience supporting, maintaining and administering core Microsoft Technologies including Windows Server. Strong working knowledge of Internet/Intranet technologies including security features. Strong working knowledge of network infrastructure and operations including switching, routing, Ethernet, TCP/IP, DNS and/or DHCP. Experience working with remote access technology. Proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook. Outstanding customer service skills. Experience in a professional service environment with responsibility for supporting multiple applications and network environments. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for a Technician with Mobile Support experience to join an excellent team, provide top-notch support and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 4.     WHAT YOU WILL DO! As a Mobile Support Technician, you will be responsible for creating and maintaining scripts, programs and SQL databases that provide service automations for the unit. You will provide overall support for video conferencing, email, calendars, instant messaging, mobile devices and other communication functions supported by the work unit. You will also be responsible for order fulfillment, device/service troubleshooting, device/account setup/changes and general customer service/assistance/support.   In this role, you will create and maintain scripts using Microsoft PowerShell and other languages and some user interfaces for routine tasks. You will manage data storage, validation, querying and reporting using Microsoft SQL Server and SQL tools. You will also perform administrative entry and support/troubleshooting tasks in Microsoft Exchange, Skype for Business, mobile device fulfillment/management systems and other systems integrated into the messaging environment.   Additionally, you will provide Tier II proactive technical support and problem resolution using trouble ticketing, email and verbal communication techniques.     WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. Experience with Apple Device Enrollment Program (DEP). Experience with IBM MaaS360 Mobile Device Management (MDM). Experience with Wireless Watchdogs Service Management Portal. Experience with Enterprise Cellular Carriers & Systems (AT&T, Verizon, Sprint) Experience with Apple iOS Device setup and Enterprise Configuration Experience supporting iOS Devices in large environment (1,000+ users) Experience with Exchange ActiveSync quarantines Experience with Lost or Stolen device and wiping procedures for devices Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for an experienced Systems Support Analyst with strong knowledge of Microsoft 365 to join an excellent team, lead important technology initiatives and work to advance their IT operations.    This position falls under the Classification Information Systems Specialist 8.     WHAT YOU WILL DO! As a Systems Support Analyst, for the Office of Information Services (OIS), you will provide senior-level analysis on business productivity solutions and provide senior-level technical support of On-Premise and Cloud-Based Microsoft Office Service Platforms. You will be responsible for assisting business teams with identifying and evaluating business productivity solutions for overall architectural design, collaboration, compatibility, interoperability, transition/migration feasibility, and developing implementation and change management plans.   In this role, you will work collaboratively to develop enterprise standards, policies and guidelines to ensure appropriate application, implementation, and compatibility with architectural, industry and technical standards. You will provide expert advice on technology applications in support of mission critical and important business processes. You will also build and maintain close working relationships with other M365 Administrators and Global Tenant Administrators within the organization and at the state level.   Additionally, you will provide senior support analysis for the Collaborative Communications team and will assume a back-up role to system administrators and support technicians as necessary. You will be responsible for assisting in gathering information used in complex scenarios of technical investigations and security incidents. You will need to demonstrate excellent communications skills; the ability to work with senior/executive management; and facilitation skills for customer groups. You must be able to build relationships and facilitate effective discussions with employees at all levels of the organization.     WHAT WE ARE LOOKING FOR: (a) Seven (7) years of information systems experience in Microsoft 365 Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Five (5) years of information systems experience in Microsoft 365 Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND Three (3) years of information systems experience in Microsoft 365 Support. OR (d) A Master's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Microsoft 365 Support. OR (e) A Doctor’s degree in Information Technology, Computer Science, or a related field. Significant expertise in Microsoft 365 system features, settings, interoperability and architecture. Current knowledge of industry best practices and trends in the field of cloud solutions. Deep technical knowledge to integrate portions of technology that support a single technology area. Knowledge in multiple technology areas to integrate between the various technologies in use in an enterprise and cloud-based environment. Working knowledge of relational database structure. Experience in the design and development of high volume, complex systems. Experience estimating resources and schedules for complex system development efforts. Experience supporting, configuring, and implementing (and/or migrating to) cloud-based Microsoft 365 platforms within a large enterprise environment of 1,000 users or more. Experience supporting Microsoft 365 platforms, including advanced troubleshooting, logging, debugging, and end-user support. Proficient in solving business problems and applying Microsoft technology and frameworks. Demonstrated proficiency in Enterprise IT infrastructure issues. Experience with service-oriented architecture (SOA). Knowledge of EA frameworks. Experience with web-based systems. IT experience including experience in infrastructure projects consulting, planning and implementation, and specific architectural experience. Proven experience and knowledge with the architecture, design and implementation of Microsoft products and solutions; Experience in consulting and working with large/institutional customers. Proven record of delivering projects within large enterprise environments of over 10,000 users. Experience architecting deployments and implementations of Microsoft technologies to include: Active Directory/Azure Active Directory, Microsoft/Office 365. Experience performing either Microsoft Solutions consulting, Architecture/Engineering, and/or Lead Administrator duties around Active Directory, Exchange, SharePoint Portal Server, MS Office. Proven experience in Desktop/MS Office Deployment planning and design. Previous Project Management experience. Excellent verbal and written communication and presentation skills. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.     LINK TO OFFICIAL STATE APPLICATION (required): https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/M365-Systems-Support-Analyst_REQ-42021

  The Oregon Health Authority has a fantastic opportunity for an IT Director with experience managing Technical Support Staff to lead an excellent team, provide sound strategic planning and work to advance their IT operations.    This position falls under the Classification Principal/Executive Manager F.     WHAT YOU WILL DO! As the IT Director of Customer Service and Support, you will assist the Chief Information Officer (CIO) in planning and directing the administration, operation and statewide service delivery of all information systems to the 14,500+ employees of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) and the clients whom they serve.   In this strategic-level role, you will participate in setting the strategic direction for the use of technology to support OHA and DHS programmatic and administrative functions. You will create plans and project plans and may be involved in statewide planning efforts. You will help the CIO initiate, develop, and implement programs, policies, and procedures. As an executive staff member, you will oversee the unit providing front-line technical support for DHS, OHA and their related service programs.   Additionally, you will direct the infrastructure and customer services functions including desktop support, service desk, field support, service management, application delivery and coordination with the state data center. Staff and managers in Customer Services and Support will report directly to you. You will also represent the agencies at statewide and central/shared services groups which may include governance committees, steering committees or other decision-making bodies.     WHAT WE ARE LOOKING FOR: (a) Four (4) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. OR (b) Three (3) years of management experience in a public or private organization which included responsibility for each of the following: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation; AND 45-48 quarter hours (30-32 semester hours) of graduate level coursework in management. 8-12 years of management experience in an IT Organization. 4-6 years of experience leading teams in a comparable environment (for example, 14,500+ employees; 550+ IT employees; two large public sector agencies; direct/indirect responsibility of 40 or greater.) 4-6 years of technical experience in desktop, infrastructure, systems, networking, overseeing a technology Help/Service Desk. Experience in establishing and improving standard processes to improve performance in the organization (e.g., ITIL, SDLC, DevOps). Experience with Cloud vendors (Microsoft, AWS). Experience working with vendors and partners (HPE, Lenovo, Nutanix, Citrix, Cisco). Experience with a wide variety of technologies (IaaS, PaaS, Automation, VoIP, LAN, WAN, video, SDWAN, mobile, VDI). Experience in overseeing a budget of $10 Million or greater. Up-to-date technical expertise and knowledge needed to direct technical experts. Outstanding customer service skills for both internal and external clients. Ability to set clear guidelines, delegate effectively, model expected office professional behaviors, and establish and maintain clear methods for reporting inappropriate actions. Ability to consistently treat customers, stakeholders, partners, vendors and co-workers with dignity and respect, and create and maintain a work environment that is respectful and accepting of diversity.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for a Field Services Manager to lead an excellent team, ensure the delivery top-notch support and work to advance their IT operations.    These positions fall under the Classification Principal/Executive Manager D.     WHAT YOU WILL DO! As a Field Services Manager, you will manage IT professionals who plan, design, develop, implement and maintain applications in support of major business areas. Your responsibility will be to ensure the delivery of IT operations, support, application development, and maintenance.   In this role, you will develop and maintain strong relationships with business and functional units. You will need to demonstrate a strong understanding of each unit’s business, goals, missions, and business drivers. You will facilitate business decisions on IT services, support, and products; and ensure the understanding of the impacts and investments required to achieve desired results.     WHAT WE ARE LOOKING FOR: (a) Six (6) years of supervisory, technical, or professional-level experience related to Technical Support including Two (2) years of experience that supervision and management of a program, section, or unit which included: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. OR (b) A Bachelor’s Degree in Computer Science, Management, Business, Public Administration or a related field; AND Three (3) years of supervisory, technical, or professional-level experience related to Technical Support including Two (2) years of experience that supervision and management of a program, section, or unit which included: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. Ability to maintain tight deadlines and close coordination and communication with Human Resources, executive and peer managers, agency directors, partners and contractors. In depth knowledge of project management techniques, resource processes, budgeting, and cost benefits analysis. Sense of urgency and empathy for customers. Exceptional analytical and process improvement skills. Familiarity with a variety of concepts, practices, and procedures including ITIL methodologies. Hands on experience working in Incident, Problem and Change Management disciplines. Ability to communicate information and ideas to non-technical employees. Competency in call center tracking tools. Solid relationship management and performance management skills. Ability to motivate and direct staff members and subordinates. Excellent written and verbal communication and presentation skills. Experience in promoting a culturally competent and diverse work environment.   WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for an experienced Technical Analyst to join an excellent team, provide high-level support and work to advance their IT operations.    This position is under the classification Information Systems Specialist 5.     WHAT YOU WILL DO! As an IT Operations Analyst, you will identify, triage and work to restore essential IT services and application accessibility. You will minimize the impact of system outages and work proactively to identify faltering systems and seek to avoid outages. You will play a vital part in the ongoing operations of applications and systems within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).   In this role, you will primarily handle Major Incidents such as outages, service failures and loss of connectivity; and ETS Request Support including creating requests monitoring emails and setting up and following through on requests.   Additionally, you will be responsible for Event Management involving automation leverage, occurrence detection, impact evaluation, and disruption avoidance; assist in actions in regards to security concerns and find solutions to common issues and post solutions to a knowledge tree.     WHAT WE ARE LOOKING FOR: (a) Four (4) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field. Proficiency in Active Directory administration and troubleshooting in a large-scale multi-site environment. Experience supporting mobile email devices. Experience supporting, maintaining and administering core Microsoft Technologies including Windows Server. Strong working knowledge of Internet/Intranet technologies including security features. Strong working knowledge of network infrastructure and operations including switching, routing, Ethernet, TCP/IP, DNS and/or DHCP. Experience working with remote access technology. Proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook. Outstanding customer service skills. Experience in a professional service environment with responsibility for supporting multiple applications and network environments. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.      The Oregon Health Authority has a fantastic opportunity for Two (2) Service Desk Technicians to join an excellent team, provide top-notch support and work to advance their IT operations.    This position is under the classification Information Systems Specialist 3.     WHAT YOU WILL DO! As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). In a Tier 1 capacity, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or possibly two technical areas and general knowledge in a few other areas.   In this role, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will demonstrate strong technical and customer service skills and answer complex technical questions. When necessary, you will pass problems that cannot be resolved to upper-level technical support personnel within and outside of the Service Desk.     WHAT WE ARE LOOKING FOR: Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field. Experience providing large volume technical support and responding to a wide range of requests. Working knowledge of state agencies, programs, locations of offices and staff. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Willingness to collaborate, share information and contribute to a team’s success. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgement. Experience in promoting a culturally competent and diverse work environment.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for an Automation Technician to join an excellent team, provide top-notch automation support and work to advance their IT operations.    This position is under the classification Information Systems Specialist 4.     WHAT YOU WILL DO! As an Automation Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). In this Tier 2 role, you will be business focused with a concentration on working with Oregon Health Authority (OHA) and the Department of Human Services (DHS) Information Technology services and assisting to create, edit and maintain Service Management Workflows and web-based forms and assist in maintaining the IT Services On-line Catalog.   In this role, you will research IT services to assist in the creation of logical workflows and their intake forms, design and develop web-based workflows and work with automation specialists to ensure the process works across the ITSM platform. You will clearly communicate solutions in a user-friendly and professional manner and provide consulting over the phone, via network or in person as needed.   Additionally, you will answer complex technical questions and resolve problems passed off from lower-level technicians within or outside of the Service Desk in regards to the automation.       WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. IT experience in ITSM. Experience in working with workflows and processes. Experience in creating web forms. Ability to respond to a large volume and wide range or requests. Ability to learn and work under pressure and remain professional and tactful. Outstanding customer service skills for both internal and external customers. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for an IT Asset Specialist to join an excellent team, provide top-notch support and work to advance their IT operations.      WHAT YOU WILL DO! As an IT Asset Specialist, you will provide asset management support to customers within the Oregon Health Authority (OHA) and the Department of Human Services (DHS). Your primary focus will be on receiving and recording end-user hardware and software requests. You will work with customers to gather technical requirements and use those requirements to identify the appropriate solutions to fulfill software and hardware purchase requests.    In this role, you will work closely with customers to understand business needs and with vendors to understand technical functionality. You will identify the appropriate hardware and software to meet customer needs and prepare the associated documentation for acquisition.   In this position, you will be responsible for verifying software licenses and deploying validated software to customer desktop computers; managing the schedule for hardware and/or software acquisitions; and tracking the delivery of IT products. You will also be responsible for asset identification and inventory management of IT hardware and software products for the full lifecycle, which includes acquisition, tracking, reporting and disposition.   Additionally, you will be required to clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person, as needed. When necessary, you will pass issues that you cannot resolve to upper-level support personnel within the IT Asset Management section and other parts of the Office of Information Services (OIS).     WHAT WE ARE LOOKING FOR: (a) One (1) year of information systems experience. OR (b) An equivalent combination of experience/training. Ability to answer routine inquiries regarding IT asset acquisition policies and procedures. Ability to receive and resolve software and IT acquisition complaints from customers. Proficiency with the Microsoft Office Suite including Word, Excel and Outlook. Experience using Microsoft Access. Experience preparing technical documentation, reports and/or instruction manuals. Experience working with confidential information. Ability to respond to and prioritize multiple competing responsibilities and requests. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

This is an entry to mid-level position providing support for end users and associated systems.  This a hands-on position in a mid-sized news-oriented broadcast television environment.  Des Moines is ranked as one of America’s best cities to live and raise a family.  Located in the heart of Iowa, KCCI-TV is the lead source for the latest local headlines and live alerts. If you are motivated by working with a talented award-winning team of professionals, look no further! Best of all, you'll become part of Hearst Television, one of the premier broadcast companies in the country.  Job Responsibilities:                                                   Windows 10 installation, configuration, and support Provide technical guidance and support to end users Office 365 installation/support OS & application updates/installation Browser configuration and support (IE, FireFox, Chrome) Systems deployment Windows Server OS experience Basic LAN/WAN connectivity experience Familiarity with Service Now Active Directory experience in a domain environment   Experience Requirements: Desktop OS proficiency & understanding Systems connectivity & functionality Mobile device management, knowledge, and support AntiVirus/Malware applications Advanced troubleshooting / analytical skills Excellent problem-solving abilities and skill in prioritizing issues Security awareness & preventative efforts   Qualifications Requirements:                                   Minimum 2-3 years’ experience in IT Good analytical & technical problem-solving skills Must be able to work under pressure in a fast-paced environment with constant deadlines Good interpersonal and communication skills, positive attitude, team player Ability to maintain corporate standards, policies, and procedures May be required to be “on-call” outside of normal working hours  Education:                                  College or Technical School degree preferred MTA – Fundamentals of IT, MTA – IT Infrastructure preferred

The Oregon Health Authority has a fantastic opportunity for Two (2) Service Desk Technicians with Security and Access experience to join an excellent team, provide top-notch support and work to advance their IT operations.      WHAT YOU WILL DO! As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). In this Tier 2 role, you will be business focused with a concentration on receiving and recording requests within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).   In this role, you will resolve repetitive issues such as password resets, training/inquiry questions and application support. You will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone, via network or in person as needed.   Additionally, you will answer complex technical questions and resolve problems passed off from lower-level technicians within or outside of the Service Desk.        WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. IT experience in security and access controls. Experience using Computer Associates (CA) Service Desk Manager Software or a comparable Enterprise-wide Ticketing System. Solid understanding of the ITIL Service Model. Experience maintaining documentation. Ability to respond to a large volume and wide range or requests. Ability to learn and work under pressure and remain professional and tactful. Outstanding customer service skills for both internal and external customers. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for Two (2) Desktop Support Technicians to join an excellent team, deliver top-notch technical support and work to advance their IT operations.      WHAT YOU WILL DO! As a Desktop Support Technician, you will provide primary, day-to-day support to Oregon Health Authority and Department of Human Services (OHA/DHS) staff located in the Portland region, for the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered in to the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common standardized software.   In this role, you will adhere to IT business processes related to incident management, change management, asset management, configuration management, and other applicable IT service management functions. You may also provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During downtimes, you will provide backup to help resolve service tickets or take calls for the Service Desk.     WHAT WE ARE LOOKING FOR: (a) Three (3) years of information systems experience related to Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND One (1) year of information systems experience related to Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. Experience with the following: Microsoft Active Directory Outlook 2013 and/or Lync 2013 Microsoft Office Suite 2007, 2010, 2013 Host Explorer v6.0, STunnel Windows 7, Windows 8.1, Windows 10 Ethernet Microsoft Internet Explorer LAN/WAN Infrastructure TCP/IP & IPX protocols Frame relay Cisco routers and switches Assorted DSU/CSUs Solid background in and understanding of desktop computers, local and wide area networks and general computer operations. Working knowledge of Windows Operating Systems and how to fix related issues. Excellent written and verbal communication and presentation skills. Outstanding customer service skills for both internal and external customers. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.     WHAT’S IN IT FOR YOU? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for an experienced Technician with strong scripting skills to join an excellent team, provide Level 2 Technical Support and work to advance their IT operations.      What you will do! As a User Experience Team Technician, you will provide technical and testing analytical support to the next level of the User Experience Team. You will serve at Level 2 out of 4 escalation points for technical issues.   In this role, you will provide support for new package releases or upcoming changes in testing installation introductions, troubleshooting, scripting and problem solving. What's in it for you? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   This is a full-time, permanent position that is classified and represented by a union. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.     What we are looking for: (a) Four (4) years of information systems experience in Technical Support and Problem Solving. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support and Problem Solving. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field. Experience using scripting languages such as PowerShell IT experience related to software, hardware, scripting, application system programming, systems analysis and/or computer operations. Outstanding customer service skills for both internal and external customers. Excellent written and verbal communication and presentation skills. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve. Working knowledge of software distribution and patch management to Windows PC's, laptops, and servers. Familiarity of diagnosing and troubleshooting system/network/application problems with System Center Configuration Manager. Familiarity with Microsoft 365 and modernizing of Endpoint devices.

The Oregon Health Authority has a fantastic opportunity for Two (2) Desktop Support Technicians to join an excellent team, provide top-notch technical support and work to advance their IT operations.  The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians.      What you will do! As a Desktop Support Technician on the PC Lifecycle Team, your primary purpose will be to image and install PC Lifecycle systems throughout the state. You will also provide day-to-day support to agency staff in the maintenance, repair and use of personal computers and information systems.   In this role, tickets for work performed will be entered in to the unit’s ticket tracking system. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. You will be required to adhere to IT business processes related to incident management, change management, asset management, configuration management and other applicable IT service management functions when providing day-to-day support.     What we are looking for: (a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field. Experience providing technical support in: Microsoft Active Directory Microsoft Outlook 2016 Skype for Business 2016 Microsoft Office 2016 and Office 365 Host Explorer and STunnel Windows 7 and Windows 10 Ethernet Microsoft Internet Explorer Strong working knowledge of all aspects of IT related to desktop computers, local and wide area networks, and general computer operations. Excellent written and verbal communication and presentation skills. Outstanding customer service skills for both internal and external customers. Experience in promoting a culturally competent and diverse work environment. What's in it for you? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.

The Oregon Health Authority has a fantastic opportunity for Three (3) Service Desk Technicians to join an excellent team, provide top-notch support and advance their IT operations.    What you will do! As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). In a Tier 1 capacity, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or possibly two technical areas and general knowledge in a few other areas.   In this role, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will demonstrate strong technical and customer service skills and answer complex technical questions. When necessary, you will pass problems that cannot be resolved to upper-level technical support personnel within and outside of the Service Desk. What's in it for you? We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority  is the place for you.   These are full-time permanent positions that are classified and represented by a union. What we are looking for: Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field. Experience providing large volume technical support and responding to a wide range of requests. Working knowledge of state agencies, programs, locations of offices and staff. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Willingness to collaborate, share information and contribute to a team’s success. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgement. Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.

The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for two (2) IT Resource Analysts to join an excellent team and work to advance their IT operations.  The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians.      What you will do! As an IT Resource Analyst, you will assist the IT Director of Business Operations by providing support for department-wide activities and initiatives including facilities, position management, communications, resourcing, contracting, reporting and system/process improvement.   In this role, you will have responsibility for identifying, recommending, and implementing operational activities to improve the overall efficiency and effectiveness of the Office of Information Services (OIS). You will develop and maintain ongoing communication links and contact with managers and other staff throughout the agency. What's in it for you? Collaboration in an open office with a team of talented individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming one of our new IT Resource Analysts , don't delay, apply today!      WHAT WE ARE LOOKING FOR: (a) A Bachelor's Degree or higher in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or a related field; OR (b) An Associate’s Degree or higher in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or a related field AND Eighteen (18) months of technical-level experience demonstrating the capacity for the knowledge and skills in Customer Services, Human Resources or IT Operations; OR Three (3) years of technical-level experience demonstrating the capacity for the knowledge and skills in Customer Services, Human Resources or IT Operations. Proficiency in Microsoft Word, Excel, Visio and Project. Ability to read, comprehend, and interpret rules, regulations, policies and procedures related to the Oregon Health Authority, Department of Human Services and Office of Information Services. Experience working in a fast-paced environment and dealing with stressful situations. Experience handling multiple assignments with frequent interruptions. Ability to organize complex and sometimes competing projects. Ability to conceptualize and complete projects independently. Ability to communicate clearly and concisely. Strong organizational skills. Experience in promoting a culturally competent and diverse work environment.

The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for two (2) IT Resource Analysts to join an excellent team and work to advance their IT operations.  The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians.      What you will do! As an IT Resource Analyst, you will assist the IT Director of Business Operations by providing support for department-wide activities and initiatives including facilities, position management, communications, resourcing, contracting, reporting and system/process improvement.   In this role, you will have responsibility for identifying, recommending, and implementing operational activities to improve the overall efficiency and effectiveness of the Office of Information Services (OIS). You will develop and maintain ongoing communication links and contact with managers and other staff throughout the agency. What's in it for you? Collaboration in an open office with a team of talented individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming one of our new IT Resource Analysts , don't delay, apply today!      WHAT WE ARE LOOKING FOR: (a) A Bachelor's Degree or higher in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or a related field; OR (b) An Associate’s Degree or higher in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or a related field AND Eighteen (18) months of technical-level experience demonstrating the capacity for the knowledge and skills in Customer Services, Human Resources or IT Operations; OR Three (3) years of technical-level experience demonstrating the capacity for the knowledge and skills in Customer Services, Human Resources or IT Operations. Proficiency in Microsoft Word, Excel, Visio and Project. Ability to read, comprehend, and interpret rules, regulations, policies and procedures related to the Oregon Health Authority, Department of Human Services and Office of Information Services. Experience working in a fast-paced environment and dealing with stressful situations. Experience handling multiple assignments with frequent interruptions. Ability to organize complex and sometimes competing projects. Ability to conceptualize and complete projects independently. Ability to communicate clearly and concisely. Strong organizational skills. Experience in promoting a culturally competent and diverse work environment.

The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for a Service Desk Technician to join an excellent team and work to advance their IT operations.  The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians.      What you will do! As a Service Desk Technician, you will provide support to both internal and external customers of the Office of Information Services (OIS). In a Tier 1 capacity, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or possibly two technical areas and general knowledge in a few other areas.   In this role, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will demonstrate strong technical and customer service skills and answer complex technical questions. When necessary, you will pass problems that cannot be resolved to upper-level technical support personnel within and outside of the Service Desk. What's in it for you? Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are interested in becoming our new Service Desk Technician , don't delay, apply today!      WHAT WE ARE LOOKING FOR: Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field. Experience providing large volume technical support and responding to a wide range of requests. Working knowledge of state agencies, programs, locations of offices and staff. Ability to work under pressure and retain a professional and tactful manner in all interactions with customers. Willingness to collaborate, share information and contribute to a team’s success. Excellent customer service skills for both internal and external customers. Ability to demonstrate initiative and independent judgement. Experience in promoting a culturally competent and diverse work environment.

Location: New York, NY Position Summary: The Associate Technical Producer is responsible for supporting the operation and quality of studio sound and production equipment during live and pre-recorded programs. Operates equipment to record, edit, synchronize, mix and reproduce recordings. Taking direction from producers, talent and directors, participates in the creation of the sound image for assigned programs. Manage quality control of the audio and its playback via studio automation systems. Incumbents of this position may be assigned to more than one program and perform slightly different functions across programs. Duties and Responsibilities: Checks studio equipment for proper functioning prior to going on air, reporting technical problems and equipment malfunctions. Runs the audio board for various live and taped programs and edits audio for on-air use. Ensures that on-air product is up to broadcast standards before it leaves the studios. Works with producers and talent on following programming clocks to ensure that all content and advertisements are featured as planned. Continues to explore options/resources to improve efficiency and quality of our automation. Ensures logs are formatted and commercials are scheduled properly and that all logs have been loaded into automation system. Works with producers, talent and directors to develop creative sound ideas to enhance program content. Chooses sound effects to enhance program image. Coordinates the appropriate mix of music and sound for assigned shows, and ensures that levels are mixed properly. Provides cues and support to talent to facilitate with program continuity. Ensures studio sound equipment is functioning properly during programs. Puts listener calls through to on-air talent and ends calls. Performs other duties as assigned. Supervisory Responsibilities: None. Minimum Qualifications: Bachelor's degree in communications or business preferred or equivalent, relevant experience. At least 3-5 years of experience working with radio studio equipment and playback/automation systems. Requirements and General Skills: Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment. Interpersonal skills and ability to interact and work with staff at all levels. Ability to work independently and in a team environment. Willingness to take initiative and to follow through on projects Strong organizational skills and attention to details Highest level quality control skills. Excellent written and verbal communication skills. Must have legal right to work in the U.S. Technical Skills: Previous use of RCS NextGen (Prophet/Zetta), Adobe Audition, Cool Edit preferred. Proficiency in ISDN operation. Operating studio sound equipment. Mixing sound elements into a professional sounding product. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Location: New York, NY Position Summary: Responsible for supporting and expanding information technology system operations, including daily end user support of a variety of systems used by employees. The position requires the individual to act independently through the use of skills, experiences, and training to resolve client issues. Duties and Responsibilities: Support common business and productivity software. Assist client's with requests for information technology services, repair, support, complaints, and inquiries. Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs. Help develop, build, and maintain workflows that will improve collaboration and productivity. Supervisory Responsibilities: None. Minimum Requirements: Bachelor's degree in computer science, information technology studies or equivalent, relevant experience. Minimum of 2 years of professional experience in IT support. Requirements and General Skills: Knowledge of commonly used concepts, practices, policies, and procedures within the corporate IT field. Ability to manage multiple projects successfully. Strong time management and organizational skills. Excellent written and verbal communication skills. Ability to work and learn independently. Ability to operate in a discreet and mature manner. Ability to work in a high pressure, creative, diverse environment that ranges from assistants up to executives Broadcast, audio, vdeo production experience helpful. Must have legal right to work in the U.S. Technical Skills: Basic understanding of CPU, RAM, Hard Drives, external devices etc. Ability to setup and configure various hardware and devices. iPhone/iPad and Android knowledge base. Troubleshooting and resolve Exchange and Office 365 issues. Strong understanding and ability to troubleshoot Windows and OSX Operating Systems. Troubleshoot various applications (Outlook, Word, Excel etc.). Knowledge of server storage (including various RAID models). Windows Server 2008/2012/Online basic knowledge. Active Directory (Azure AD) account administration. Basic Windows PowerShell and Command Line. Basic TCP/IP networking knowledge. Understanding of audio and video signal and workflows. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.