Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
Apr 17, 2024
Full time
Are you looking for a meaningful career that has a positive impact on the community ? If you answered YES , come join the City of Sparks! Aside from working for an organization that is dedicated to the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. The Ideal Candidate : The IT department is looking for individuals who will utilize their customer service skills to help end users across the City and to work in a team-based environment to achieve common goals. The selected individuals will demonstrate the a bility to organize and prioritize multiple priorities while adapting to changing technologies and new systems While not required , the ideal candidate will preferably have a CompTIA A+ certification. Are you the ideal candidate? If so, apply now! Application Tips :
Fill out and update your general online application before attaching it to any new job posting. HR reviews information listed on the application submitted to the specific job posting.
Contact information : use an email address you can easily access at any time.
The Qualifications section below is your guide to understand what the City is looking for on your application, use this to your advantage. It is up to the candidate seeking employment/promotion to include all relevant information for qualification purposes, on the application the candidate submits to be considered for the job.
Training & Experience Questions : In addition to submitting the application, you will need to answer the Training & Experience questions at the end of the application as this is your Civil Service Exam .
DO attach: licenses/transcripts/certificates that will demonstrate you meet the education or certification requirements (see qualifications section to determine what documents to attach) or preferred experience/education.
DO NOT attach resumes or cover letters . The City of Sparks does not review these items with the application.
Enable TEXT messaging in your application before you hit submit! This feature will allow the recruiter to send you important reminders throughout the recruitment process.
The City of Sparks is currently seeking to hire two (2) Information Technology Support Specialists in the Information Technology Division of the Finance Department. If you have any questions, please email hrstaff@cityofsparks.us. The City of Sparks is an Equal Opportunity Employer. Civil Service Testing : The Civil Service Exam for this position will be a Training and Experience Questionnaire. All applicants interested in consideration must complete the Training and Experience questions attached at the end of this job posting. Training and Experience Questionnaires will be evaluated and given a score. The score received will be the candidate's Civil Service Exam score and will determine the candidate's rank on the eligibility list. It is, therefore, in the candidate's best interest to answer each question completely and thoroughly. INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Under general supervision, provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance. DISTINGUISHING CHARACTERISTICS This is the entry level class in the Information Technology Support Specialist series expected to perform duties under general supervision. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Provide support in the planning, design, testing and implementation of citywide telecommunications and computer systems. Install and maintain local area network systems software and hardware. Provide end user training and technical assistance.
DISTINGUISHING CHARACTERISTICS
This is the experienced class in the Information Technology Support Specialist series. This class is distinguished from the Information Technology Support Specialist I by the performance of more complex duties as assigned. Incumbent is fully aware of the operating procedures and policies of the work unit and able to perform duties with little supervision.
Applicants must possess the following minimum qualifications to continue in the recruitment process: INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Education and Experience: High School Diploma or equivalent and one (1) year of responsible computer and network support experience. Licenses and Certificates: Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license. Must possess within six (6) months of hire, Incident Command System (ICS) 100/200. INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Education and Experience:
High School Diploma or equivalent and three (3) years of responsible computer and network support experience.
Licenses and Certificates:
Must possess within thirty (30) days of hire and maintain throughout employment, the equivalent to a valid Nevada Class C driver's license.
Must possess within six (6) months of hire, Incident Command System (ICS) 100/200.
INFORMATION TECHNOLOGY SUPPORT SPECIALIST I Install, configure, and support computer software, hardware, network, and peripheral equipment. Assist in the installation, setup, support, configuration and backup of network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers. Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records. Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls. Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources. Troubleshoot multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments. Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers. Perform other duties which may be assigned. Knowledge, Skills and Abilities:
Knowledge of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize, prioritize work schedule and handle multiple priorities under supervision
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands: Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets. SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
INFORMATION TECHNOLOGY SUPPORT SPECIALIST II
Understand, interpret, and effectively explain a variety of hardware and software applications to users.
Install, configure, and support computer software, hardware, network, and peripheral equipment.
Install, setup, support, configure and backup network systems, servers, and infrastructure. Diagnose and resolve network connectivity issues for workstations and printers.
Install and support a variety of software packages. Load and test all upgraded and new computer software and maintain detailed installation and upgrade records.
Diagnose computer and software problems. Perform routine repairs and replacements. Contact vendors and arrange for non-routine repairs. Configure routers, switches, and firewalls.
Perform security administration for network resources. Maintain and administer network user and machine accounts. Set file and share permissions to allow end users to access network resources.
Troubleshoot and administer multimedia. Maintain digital video recording system for court session testimony, City Council presentations and other departments.
Field requests and work with clients to answer questions and resolve problems related to technology products and services. Work as a proponent/advocate for client issues and concerns in all interactions with service providers.
Assemble information regarding proposed technology strategies and information processing plans for presentation to departmental representatives.
Assist in the management of computer maintenance contracts to ensure end-user satisfaction with the quality of service provided.
Execute small projects on own and work with management in planning and executing larger local projects.
Perform other duties which may be assigned.
Knowledge, Skills and Abilities:
Knowledge of operating characteristics of computer systems and procedures
Knowledge of basic principles used in the analysis, design, programming, and maintenance of computer systems
Knowledge of computer operating systems and local area network applications
Knowledge of network protocols, standards, hardware, structures, environment, local area operations and cabling
Knowledge of procedures for data processing documentation
Knowledge of software in and applications related to word processing, spreadsheet, database, and graphics applications, including Microsoft Office
Knowledge of pertinent federal, state and local laws, codes and regulations related to Information Technology
Knowledge of principles and practices of emergency management
Ability to organize and prioritize work schedule and handle multiple priorities, projects and complex tasks independently
Ability to adapt to changing technologies and learn functionality of new equipment and systems
Ability to work independently to analyze problems and implement solutions
Ability to work in a team-based environment to achieve common goals
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective relationships with those contacted during work
Ability to train others in work procedures
Physical Demands:
Requires ability to work in a typical office setting and use standard office equipment as well as work in an industrial facility using ramps and stairs. Ability to stand or sit for prolonged periods of time. Occasionally stoop, bend, kneel, crouch, crawl, reach, climb ladders and twist. Occasionally lift, carry push, and/or pull light to moderate amounts of weight and to use assisted lifting techniques to lift 50-75 pounds. Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. Some work is performed in a computer operations environment with exposure to noise, dust, fumes, and controlled environments. Must be able to follow safety procedures when working with electrical cabinets.
SUPPLEMENTAL JOB POSTING INFORMATION
This is a Civil Service position and is Non-Exempt under FLSA guidelines
This position reports to the Network & Infrastructure Administrator
Supervision exercised: None
May be called back, held over, work off-hours, nights, weekends and holiday shifts as required
May be required to work during emergency circumstances or inclement weather conditions
May be required to pass a pre-placement drug screen and background investigation
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant. Recruitment Communication: Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate. Reasonable Accommodation : Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345. Disclaimer : The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order. Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
This position involves product analysis for the construction industry. Analysis of chamber gases via FTIR, heat release rate via cone calorimetry, thermal analysis via TGA and DSC, thermal conductivity analysis using an HFM, as well as other material properties analyses.
What you’ll do:
Operating and calibrating equipment
Maintaining equipment and facilities
Preparing samples and controls for testing
Obtaining and recording test data in accordance with standard analytical methods
Performing basic analysis of test data and routine calculations
Verify and communicate results by maintaining instrument logs, control charts, and calibration records, by entering data into laboratory worksheets and by writing client reports.
Client communication
Project and database organization
Performing other work as required
What it takes to be successful in this role:
Associate or bachelor’s degree in science preferred or equivalent in work experience
Comprehension of mathematics, material science and chemistry
Ability to utilize lab equipment and various basic hand tools
Ability to review, understand, and convey technical information in an effective manner
Ability to manage projects and communicate with clients
Strong communication skills, in both verbal and written formats
Microsoft Office software expertise, including Word, Excel and Outlook
Apr 11, 2024
Full time
This position involves product analysis for the construction industry. Analysis of chamber gases via FTIR, heat release rate via cone calorimetry, thermal analysis via TGA and DSC, thermal conductivity analysis using an HFM, as well as other material properties analyses.
What you’ll do:
Operating and calibrating equipment
Maintaining equipment and facilities
Preparing samples and controls for testing
Obtaining and recording test data in accordance with standard analytical methods
Performing basic analysis of test data and routine calculations
Verify and communicate results by maintaining instrument logs, control charts, and calibration records, by entering data into laboratory worksheets and by writing client reports.
Client communication
Project and database organization
Performing other work as required
What it takes to be successful in this role:
Associate or bachelor’s degree in science preferred or equivalent in work experience
Comprehension of mathematics, material science and chemistry
Ability to utilize lab equipment and various basic hand tools
Ability to review, understand, and convey technical information in an effective manner
Ability to manage projects and communicate with clients
Strong communication skills, in both verbal and written formats
Microsoft Office software expertise, including Word, Excel and Outlook
Technician
Intertek is searching for a Technician to join our Building & Construction team in our Elmendorf, TX office. The Technician will support the Building and Construction business by performing fire testing of building materials as per standard methods or procedures, recording data, and performing routine calculations. Equipment and test methods are specified, and routine procedures are followed. We’re looking for someone with ability to read, interpret and understand standard test methods, Quality policy manuals, safety rules, and procedure manuals.
What you’ll do:
Set up test apparatus, operate equipment, main equipment and facilities
Prepare test samples
Small, intermediate, and large-scale specimen preparation
Assist with client product installation (when needed)
Read, understand and interpret client and manager provided installation drawings and procedures
Work with the Project Manager, technicians and clients to ensure the preparation of all project details are complete to satisfaction
Follow all health safety and housekeeping policies, including keeping the work area organized
Implement ideas and execute practices to ensure safety , reliability, improved quality, reduce costs and comply with company policies
Perform other duties as assigned
What it takes to be successful in this role:
High school diploma or GED required
Ability to utilize basic shop equipment and various hand tools
Ability to review, understand, and convey technical information in an effective manner
Ability to apply common-sense understanding to carry out test instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to work in a fast-paced, multi-tasking environment
Ability to utilize basic shop equipment and various hand tools
Ability to Squat, lift and climb
Must be able to carry up to 80 pounds
Strong communication skills, in both verbal and written formats
Must be quality driven and customer focused
Valid driver’s license and reliable driving record (required)
Apr 10, 2024
Full time
Technician
Intertek is searching for a Technician to join our Building & Construction team in our Elmendorf, TX office. The Technician will support the Building and Construction business by performing fire testing of building materials as per standard methods or procedures, recording data, and performing routine calculations. Equipment and test methods are specified, and routine procedures are followed. We’re looking for someone with ability to read, interpret and understand standard test methods, Quality policy manuals, safety rules, and procedure manuals.
What you’ll do:
Set up test apparatus, operate equipment, main equipment and facilities
Prepare test samples
Small, intermediate, and large-scale specimen preparation
Assist with client product installation (when needed)
Read, understand and interpret client and manager provided installation drawings and procedures
Work with the Project Manager, technicians and clients to ensure the preparation of all project details are complete to satisfaction
Follow all health safety and housekeeping policies, including keeping the work area organized
Implement ideas and execute practices to ensure safety , reliability, improved quality, reduce costs and comply with company policies
Perform other duties as assigned
What it takes to be successful in this role:
High school diploma or GED required
Ability to utilize basic shop equipment and various hand tools
Ability to review, understand, and convey technical information in an effective manner
Ability to apply common-sense understanding to carry out test instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to work in a fast-paced, multi-tasking environment
Ability to utilize basic shop equipment and various hand tools
Ability to Squat, lift and climb
Must be able to carry up to 80 pounds
Strong communication skills, in both verbal and written formats
Must be quality driven and customer focused
Valid driver’s license and reliable driving record (required)
Company Description
Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry.
Job Description
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations.
Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal (CVP) / CVaaS and Cloud EOS. TSE will work directly with both the customer and the software and hardware development teams, as needed. The Cloudvision/ CVaaS/ Cloud EOS Products TSE team also performs all their own recreates in a dedicated lab environment.
At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction.
Responsibilities
Post-sales support for Arista products focusing on Cloudvision Portal (CVP / CVaaS).
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Troubleshoot problems with hardware/software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
Minimum of 1- 10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.
Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows
General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
Familiarity with
Programming/scripting (Python, shell) highly desired
Containers (Kubernetes, Docker, etc.) highly desired
Overlay platforms VMWare NSX, Cisco ACI highly desired
Linux OS navigation required
Ansible, Terraform
Public clouds (AWS, Azure, GCP)
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.
Additional Information
The new hire base pay for this role has a pay range of $90,000 to $170,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
All your information will be kept confidential according to EEO guidelines.
Mar 08, 2024
Full time
Company Description
Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry.
Job Description
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations.
Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal (CVP) / CVaaS and Cloud EOS. TSE will work directly with both the customer and the software and hardware development teams, as needed. The Cloudvision/ CVaaS/ Cloud EOS Products TSE team also performs all their own recreates in a dedicated lab environment.
At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction.
Responsibilities
Post-sales support for Arista products focusing on Cloudvision Portal (CVP / CVaaS).
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Troubleshoot problems with hardware/software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
Minimum of 1- 10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.
Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows
General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
Familiarity with
Programming/scripting (Python, shell) highly desired
Containers (Kubernetes, Docker, etc.) highly desired
Overlay platforms VMWare NSX, Cisco ACI highly desired
Linux OS navigation required
Ansible, Terraform
Public clouds (AWS, Azure, GCP)
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.
Additional Information
The new hire base pay for this role has a pay range of $90,000 to $170,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
All your information will be kept confidential according to EEO guidelines.
PGCMLS is currently seeking an experienced and highly motivated IT Specialist in Largo, MD. In this role, you will provide a wide range of IT support to library staff and customers that includes managing mobile devices, VOIP & call center phones, user login and email accounts, network permission and rights, and IT systems and equipment access. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.
This position is 100% onsite, Mon- Fri, 8:30-5pm, and covers the on-call schedule once a month.
Essential Functions:
Provide technical IT support to library staff and external clients.
Provide first-level IT infrastructure support for Windows and HyperV servers, workstations, printers, switches and network equipment.
Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
Support and manage VOIP hardware and software.
Support and manage mobile devices, iPads, Androids, and Chromebook devices using mobile device management tools.
Troubleshoot and resolve technical problems with applications and services promptly.
Resolve hardware/software interface and interoperability problems in a timely manner.
Install, configure, and troubleshoot network and computer hardware in a timely manner.
Accurately and efficiently install, test, and upgrade network operating system software.
Ensure system availability, functionality, integrity, and efficiency.
Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
Integrate and support server hardware, software, and other enterprise server applications.
Deploy new computer equipment and software.
Dispatch to all library locations within Prince George’s County to handle technical issues as needed.
Cover the on-call rotation once a month.
Perform other duties as assigned.
Qualifications:
Bachelor’s degree in information technology, computer science, or a related field.
Five years of related IT experience; experience working in a library setting preferred.
Thorough knowledge of IT practices and procedures required.
Windows Server and VPN experience required.
Chromebook, Android, iPad, and mobile device management experience required.
VOIP and VOIP call center management experience required.
Active directory and email user account management experience required.
Network and network troubleshooting experience required.
Wireless network experience required.
A+ or Network+ certification preferred.
Valid driver’s license with acceptable driving record.
Feb 01, 2024
Full time
PGCMLS is currently seeking an experienced and highly motivated IT Specialist in Largo, MD. In this role, you will provide a wide range of IT support to library staff and customers that includes managing mobile devices, VOIP & call center phones, user login and email accounts, network permission and rights, and IT systems and equipment access. You will ensure IT systems and software function properly, configure and optimize computers, network servers, and online library systems.
This position is 100% onsite, Mon- Fri, 8:30-5pm, and covers the on-call schedule once a month.
Essential Functions:
Provide technical IT support to library staff and external clients.
Provide first-level IT infrastructure support for Windows and HyperV servers, workstations, printers, switches and network equipment.
Accurately and efficiently monitors network capacity and performance; promptly diagnoses and resolves network problems.
Support and manage VOIP hardware and software.
Support and manage mobile devices, iPads, Androids, and Chromebook devices using mobile device management tools.
Troubleshoot and resolve technical problems with applications and services promptly.
Resolve hardware/software interface and interoperability problems in a timely manner.
Install, configure, and troubleshoot network and computer hardware in a timely manner.
Accurately and efficiently install, test, and upgrade network operating system software.
Ensure system availability, functionality, integrity, and efficiency.
Diagnose system-related incidents and take corrective action for immediate resolution; escalates to IT for second-level resolution.
Integrate and support server hardware, software, and other enterprise server applications.
Deploy new computer equipment and software.
Dispatch to all library locations within Prince George’s County to handle technical issues as needed.
Cover the on-call rotation once a month.
Perform other duties as assigned.
Qualifications:
Bachelor’s degree in information technology, computer science, or a related field.
Five years of related IT experience; experience working in a library setting preferred.
Thorough knowledge of IT practices and procedures required.
Windows Server and VPN experience required.
Chromebook, Android, iPad, and mobile device management experience required.
VOIP and VOIP call center management experience required.
Active directory and email user account management experience required.
Network and network troubleshooting experience required.
Wireless network experience required.
A+ or Network+ certification preferred.
Valid driver’s license with acceptable driving record.
We are seeking an IT professional knowledgeable in both critical human and tech issues.
Leadership isn’t represented by a title, it can be in leading the way with innovative uses of technology, connecting with other to forge better relationships, representing a positive culture or being a point person on projects & services. We want someone to bring fresh ideas and respectfully challenge the status quo, hence, keeping members of their team from implementing narrow-minded resolutions. Your focus is not on being the expert everyone comes to but as someone who is willing to learn new ways & ensures the team benefits from dissemination of that knowledge. If you have the technical knowledge & experience of the IT world plus the people skills needed to forge relationships & are able to blend them together effectively, please apply for this opportunity as soon as possible to join us!
Duties Include: Integration and automation Microsoft Configuration Manager AD CS, and its integration with MCM PowerShell, and integration with Azure Azure Graph API AD DS / AAD integrations with on-premises and cloud systems Azure AD SSO, AD FS, Shibboleth Group Policy Management / Intune Policies TeamDynamix or other ITSM tool experience
Service lifecycle management M365 Entitlement management Certificate life management cycle, revocation, and validation Key archival and recovery TLS certificate generation and maintenance Application and service monitoring and alerting setup, maintenance, and tuning AD object and OU management Microsoft 365 Global Administration
Security and Ops Participation in PEN testing and security assessments, and after-action hardening activities required Security tiering of AD / AAD. Conditional Access Policies DUO, Microsoft MFA, or other two-factor authentication experience Alert monitoring / tuning / escalation Authentication, access, and authorization SIEM Experience (Splunk, Sentinel, ArcSight, etc.)
Summary of Responsibilities Installs, configures, and maintains the server infrastructure and enterprise applications for the University and assist with troubleshooting and resolving technical issues in the server environment. May assist and direct less experienced staff members and other University partners.
Essential Functions
Performs daily server administration tasks and participates in a 24/7 on-call support rotation.
Monitors, analyzes, and resolves problems associated with the server infrastructure.
Provides 2nd/3rd level customer support to identify, explain, and resolve technical issues relating to the server infrastructure.
Tunes performance and configures high availability of the server infrastructure
Participates in defining security protocols and practices and follows established security protocols and practices to ensure the security of the server infrastructure.
Participates in the capacity planning process for the server infrastructure.
Leads infrastructure projects and advises on new or optimal technologies or methods to improve the functionality and/or efficiency for the server infrastructure.
Coaches, trains, or mentors less experienced staff members.
Minimum Education High school diploma or equivalent by hire date
Minimum Experience Two (2) years of experience in desktop or computer administration. Every 60 hours of college coursework can be substituted for one (1) year of experience, not to exceed two (2) years of experience. Six (6) years of experience in server administration, Linux or Windows as appropriate for position.
Preferred Experience Active Directory: Knowledge of Active Directory (AD). Proven experience in architecting, planning, and implementing complex AD infrastructures. Ability to perform root cause analysis of complex AD-related issues. Understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Knowledge of AD authentication protocols, including designing and executing AD migrations or upgrades.
Microsoft 365 Expertise: Architecting, designing, and implementing tailored M365 solutions, aligning with business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive. Comfortability with designing and implementing M365 collaboration solutions. Strong understanding of Azure Active Directory (Azure AD) and its integration with M365, including user synchronization, authentication, and conditional access policies. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure, ensuring a unified IT ecosystem.
Servers and Infrastructure: Expertise in Windows Server administration, including performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context
Knowledge, Skills and Abilities Active Directory Skills: Proven experience in architecting, planning, and implementing complex AD infrastructures, including forests, domains, trust relationships, and replication topologies. Deep understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Advanced knowledge of AD authentication protocols, such as Kerberos and NTLM, with the ability to troubleshoot complex authentication issues.
Microsoft 365 Skills: Expertise in architecting, designing, and implementing M365 solutions tailored to organizational needs, aligning with IT and business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive for Business. Strong understanding of Azure Active Directory Connect and its integration with M365, including user synchronization and authentication. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure.
Servers and Infrastructure Skills: Expert knowledge in Windows Server administration, performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context. VMware, vCenter, stretch cluster architecture and environment patching.
Communication and Leadership Skills: Well-developed oral and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Proven ability to collaborate with other teams and drive initiatives forward, ensuring timely completion and adherence to best practices.
Strategic Thinking and Problem-Solving Skills: Ability to think strategically, considering both the technical and business implications of decisions. Proven experience in developing technical roadmaps and strategies in alignment with broader IT and organizational goals. Strong problem-solving skills, with the ability to foresee potential issues and devise solutions proactively.
Continuous Improvement and Learning Skills: Commitment to continuous professional development and staying updated with the latest industry trends and best practices. Demonstrated ability to introduce and integrate new technologies or methodologies that drive efficiency and improve processes.
Pay Info:
Range beginning point $80,000/yr, adjusted based on qualifications
Jan 18, 2024
Full time
We are seeking an IT professional knowledgeable in both critical human and tech issues.
Leadership isn’t represented by a title, it can be in leading the way with innovative uses of technology, connecting with other to forge better relationships, representing a positive culture or being a point person on projects & services. We want someone to bring fresh ideas and respectfully challenge the status quo, hence, keeping members of their team from implementing narrow-minded resolutions. Your focus is not on being the expert everyone comes to but as someone who is willing to learn new ways & ensures the team benefits from dissemination of that knowledge. If you have the technical knowledge & experience of the IT world plus the people skills needed to forge relationships & are able to blend them together effectively, please apply for this opportunity as soon as possible to join us!
Duties Include: Integration and automation Microsoft Configuration Manager AD CS, and its integration with MCM PowerShell, and integration with Azure Azure Graph API AD DS / AAD integrations with on-premises and cloud systems Azure AD SSO, AD FS, Shibboleth Group Policy Management / Intune Policies TeamDynamix or other ITSM tool experience
Service lifecycle management M365 Entitlement management Certificate life management cycle, revocation, and validation Key archival and recovery TLS certificate generation and maintenance Application and service monitoring and alerting setup, maintenance, and tuning AD object and OU management Microsoft 365 Global Administration
Security and Ops Participation in PEN testing and security assessments, and after-action hardening activities required Security tiering of AD / AAD. Conditional Access Policies DUO, Microsoft MFA, or other two-factor authentication experience Alert monitoring / tuning / escalation Authentication, access, and authorization SIEM Experience (Splunk, Sentinel, ArcSight, etc.)
Summary of Responsibilities Installs, configures, and maintains the server infrastructure and enterprise applications for the University and assist with troubleshooting and resolving technical issues in the server environment. May assist and direct less experienced staff members and other University partners.
Essential Functions
Performs daily server administration tasks and participates in a 24/7 on-call support rotation.
Monitors, analyzes, and resolves problems associated with the server infrastructure.
Provides 2nd/3rd level customer support to identify, explain, and resolve technical issues relating to the server infrastructure.
Tunes performance and configures high availability of the server infrastructure
Participates in defining security protocols and practices and follows established security protocols and practices to ensure the security of the server infrastructure.
Participates in the capacity planning process for the server infrastructure.
Leads infrastructure projects and advises on new or optimal technologies or methods to improve the functionality and/or efficiency for the server infrastructure.
Coaches, trains, or mentors less experienced staff members.
Minimum Education High school diploma or equivalent by hire date
Minimum Experience Two (2) years of experience in desktop or computer administration. Every 60 hours of college coursework can be substituted for one (1) year of experience, not to exceed two (2) years of experience. Six (6) years of experience in server administration, Linux or Windows as appropriate for position.
Preferred Experience Active Directory: Knowledge of Active Directory (AD). Proven experience in architecting, planning, and implementing complex AD infrastructures. Ability to perform root cause analysis of complex AD-related issues. Understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Knowledge of AD authentication protocols, including designing and executing AD migrations or upgrades.
Microsoft 365 Expertise: Architecting, designing, and implementing tailored M365 solutions, aligning with business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive. Comfortability with designing and implementing M365 collaboration solutions. Strong understanding of Azure Active Directory (Azure AD) and its integration with M365, including user synchronization, authentication, and conditional access policies. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure, ensuring a unified IT ecosystem.
Servers and Infrastructure: Expertise in Windows Server administration, including performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context
Knowledge, Skills and Abilities Active Directory Skills: Proven experience in architecting, planning, and implementing complex AD infrastructures, including forests, domains, trust relationships, and replication topologies. Deep understanding of scalability, security, and performance considerations and the ability to recommend and implement best practices. Advanced knowledge of AD authentication protocols, such as Kerberos and NTLM, with the ability to troubleshoot complex authentication issues.
Microsoft 365 Skills: Expertise in architecting, designing, and implementing M365 solutions tailored to organizational needs, aligning with IT and business strategies. Proficiency in deploying, configuring, and managing M365 collaboration tools such as Teams, SharePoint Online, and OneDrive for Business. Strong understanding of Azure Active Directory Connect and its integration with M365, including user synchronization and authentication. Proficiency in integrating M365 with third-party solutions and on-premises infrastructure.
Servers and Infrastructure Skills: Expert knowledge in Windows Server administration, performance tuning, disaster recovery planning, and high availability configurations. Understanding of PKI (ADCS, Kerberos, Certificates, etc.) in the Microsoft enterprise context. VMware, vCenter, stretch cluster architecture and environment patching.
Communication and Leadership Skills: Well-developed oral and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders. Proven ability to collaborate with other teams and drive initiatives forward, ensuring timely completion and adherence to best practices.
Strategic Thinking and Problem-Solving Skills: Ability to think strategically, considering both the technical and business implications of decisions. Proven experience in developing technical roadmaps and strategies in alignment with broader IT and organizational goals. Strong problem-solving skills, with the ability to foresee potential issues and devise solutions proactively.
Continuous Improvement and Learning Skills: Commitment to continuous professional development and staying updated with the latest industry trends and best practices. Demonstrated ability to introduce and integrate new technologies or methodologies that drive efficiency and improve processes.
Pay Info:
Range beginning point $80,000/yr, adjusted based on qualifications
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Earthroots’ mission is to inspire life-long dedication to environmental stewardship & community through deep nature connection mentoring. We offer classes, camps, workshops & events year-round for toddlers, homeschoolers, teens, adults, private and public schools, scout groups, corporate groups, and summer camps. These programs are an exploration of our natural world and extend into our connection with all things. We build trust and confidence through adventurous challenges and by enjoying the peaceful abundance of the natural world. Earthroots is a 501(c)3 tax exempt organization. JOB ANNOUNCEMENT Are you looking for an opportunity to share your gift of tech literacy to promote nature connection? We hope you are inspired by what Earthroots does and are excited to contribute to our mission. We are currently looking to fill two technical positions: Website Manager & CRM Specialist. The ideal candidate would fulfill both roles. Knowing Earthroots’ unique niche in the community and being able to express it fluidly through imagery, language and brand are imperative for this/these position(s). Website Manager and CRM Specialist report directly to the Operations Manager. Diversity, equity, inclusion, and access are an important focus for Earthroots – and we are looking for people that can help bring those values to life through our online presence. These are part-time positions, each averaging 6-8 hours of work per week, for a combined total of approximately 15 hours per week.
Website Manager
JOB DESCRIPTION Earthroots Website Manager is an IT specialist who oversees the day-to-day maintenance and administration of our organization’s website. They ensure the website functions appropriately through evaluating and managing website performance, maintaining Earthroots branding, and testing for optimized user experience. They facilitate hosting and server management, and develop, maintain and update website content. ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to): ● General web page creation, updates and maintenance ● Embedding videos (via YouTube or Vimeo), documents, content and photos ● Creating, editing, and maintaining payment and donation forms ● Troubleshooting and resolving IT issues ● Regular maintenance of the online store – including updating inventory ● Blog publication and editing for SEO ● Overseeing events posted on Eventbrite ● Collaborate regularly with Earthroots staff as necessary for the optimal function of the website and its content SKILLS & QUALIFICATIONS ● 2 Years Experience with WordPress ● WooCommerce ● Neon CRM or other CRM experience ● Google Workspace ● Canva ● JotForm or similar ● Keyword research & SEO best practices ● Ability to multitask, problem solve, and collaborate with team members ● Excellent attention to detail ● Self-starter, ready to jump in and see tasks to completion ● Communicates effectively in written and oral form ● Creative vision and creative writing skills ● Excellent organization skills ● Background in ecology, education, and nature connection is a plus
CRM Specialist
JOB DESCRIPTION The CRM Specialist oversees and maintains the organization’s Customer Relationship Management software to create positive customer relations, increase donor awareness and support, and improve marketing efforts. Earthroots CRM Specialist will be responsible for the design, implementation, and support of the CRM strategy. The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions. Earthroots Field School is transitioning to Neon One, a CRM program designed for non-profits. ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to): ● Planning and delivering CRM strategies across the organization to retain existing customers, increase brand loyalty, and expand the company’s reach. ● Creating and maintaining events, forms, recurring payment plans, outgoing email campaigns, and surveys ● Collaborate with Earthroots staff to organize and maintain individual accounts (as well as their respective Household designations) ● Running and analyzing reports respective to fundraising, event registrations, and email campaigns ● Troubleshooting and resolving technical issues and serving as the liaison with Neon One ● Collaborate with Earthroots staff to manage Earthroots Store via CRM ● Manage users and train Earthroots staff in Neon One CRM SKILLS & QUALIFICATIONS ● 2 Years Experience with CRM Software ● Background in marketing and data analysis ● Strong communication skills along with a customer-oriented attitude ● Non-profit experience is a plus ● Ability to multitask, problem solve, and collaborate with team members ● Excellent attention to detail ● Self-starter, ready to jump in and see tasks to completion ● Communicates effectively in written and oral form ● Creative vision and creative writing skills ● Excellent organization skills ● Background in ecology, education, and nature connection is a plus COMPENSATION $25/hr 6-8 hours per week for one position | Average of 15 hours per week for both positions combined This is a part-time, contracted, remote position TO APPLY Introduce yourself and let us know why you would like to work with Earthroots and what skillsets you have that will make you an excellent candidate for this/these position(s). Send your resume and cover letter to admin@earthrootsfieldschool.org. Questions? (949) 709-5777 Position is open 7/1/23 until filled. We will start reviewing resumes on 7/12/23.
Jul 12, 2023
Part time
Earthroots’ mission is to inspire life-long dedication to environmental stewardship & community through deep nature connection mentoring. We offer classes, camps, workshops & events year-round for toddlers, homeschoolers, teens, adults, private and public schools, scout groups, corporate groups, and summer camps. These programs are an exploration of our natural world and extend into our connection with all things. We build trust and confidence through adventurous challenges and by enjoying the peaceful abundance of the natural world. Earthroots is a 501(c)3 tax exempt organization. JOB ANNOUNCEMENT Are you looking for an opportunity to share your gift of tech literacy to promote nature connection? We hope you are inspired by what Earthroots does and are excited to contribute to our mission. We are currently looking to fill two technical positions: Website Manager & CRM Specialist. The ideal candidate would fulfill both roles. Knowing Earthroots’ unique niche in the community and being able to express it fluidly through imagery, language and brand are imperative for this/these position(s). Website Manager and CRM Specialist report directly to the Operations Manager. Diversity, equity, inclusion, and access are an important focus for Earthroots – and we are looking for people that can help bring those values to life through our online presence. These are part-time positions, each averaging 6-8 hours of work per week, for a combined total of approximately 15 hours per week.
Website Manager
JOB DESCRIPTION Earthroots Website Manager is an IT specialist who oversees the day-to-day maintenance and administration of our organization’s website. They ensure the website functions appropriately through evaluating and managing website performance, maintaining Earthroots branding, and testing for optimized user experience. They facilitate hosting and server management, and develop, maintain and update website content. ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to): ● General web page creation, updates and maintenance ● Embedding videos (via YouTube or Vimeo), documents, content and photos ● Creating, editing, and maintaining payment and donation forms ● Troubleshooting and resolving IT issues ● Regular maintenance of the online store – including updating inventory ● Blog publication and editing for SEO ● Overseeing events posted on Eventbrite ● Collaborate regularly with Earthroots staff as necessary for the optimal function of the website and its content SKILLS & QUALIFICATIONS ● 2 Years Experience with WordPress ● WooCommerce ● Neon CRM or other CRM experience ● Google Workspace ● Canva ● JotForm or similar ● Keyword research & SEO best practices ● Ability to multitask, problem solve, and collaborate with team members ● Excellent attention to detail ● Self-starter, ready to jump in and see tasks to completion ● Communicates effectively in written and oral form ● Creative vision and creative writing skills ● Excellent organization skills ● Background in ecology, education, and nature connection is a plus
CRM Specialist
JOB DESCRIPTION The CRM Specialist oversees and maintains the organization’s Customer Relationship Management software to create positive customer relations, increase donor awareness and support, and improve marketing efforts. Earthroots CRM Specialist will be responsible for the design, implementation, and support of the CRM strategy. The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions. Earthroots Field School is transitioning to Neon One, a CRM program designed for non-profits. ESSENTIAL DUTIES & FUNCTIONS (include but are not limited to): ● Planning and delivering CRM strategies across the organization to retain existing customers, increase brand loyalty, and expand the company’s reach. ● Creating and maintaining events, forms, recurring payment plans, outgoing email campaigns, and surveys ● Collaborate with Earthroots staff to organize and maintain individual accounts (as well as their respective Household designations) ● Running and analyzing reports respective to fundraising, event registrations, and email campaigns ● Troubleshooting and resolving technical issues and serving as the liaison with Neon One ● Collaborate with Earthroots staff to manage Earthroots Store via CRM ● Manage users and train Earthroots staff in Neon One CRM SKILLS & QUALIFICATIONS ● 2 Years Experience with CRM Software ● Background in marketing and data analysis ● Strong communication skills along with a customer-oriented attitude ● Non-profit experience is a plus ● Ability to multitask, problem solve, and collaborate with team members ● Excellent attention to detail ● Self-starter, ready to jump in and see tasks to completion ● Communicates effectively in written and oral form ● Creative vision and creative writing skills ● Excellent organization skills ● Background in ecology, education, and nature connection is a plus COMPENSATION $25/hr 6-8 hours per week for one position | Average of 15 hours per week for both positions combined This is a part-time, contracted, remote position TO APPLY Introduce yourself and let us know why you would like to work with Earthroots and what skillsets you have that will make you an excellent candidate for this/these position(s). Send your resume and cover letter to admin@earthrootsfieldschool.org. Questions? (949) 709-5777 Position is open 7/1/23 until filled. We will start reviewing resumes on 7/12/23.
DESCRIPTION/RESPONSIBILITIES:
Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.
REQUIRED SKILLS:
Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution. Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.
Skills/Experience
Highly skilled in administering, troubleshooting, and supporting:
o Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o iOS and O365 mobile o Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)
Experience with:
o Configuring security settings and access roles/permissions o SCCM or similar reporting and package development o ServiceNow or other help desk ticketing systems o Agile methodologies o Patch management
Remarks:
Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers. The ability to provide responsive, knowledgeable, and courteous support is paramount.
Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week.
Apr 26, 2023
Full time
DESCRIPTION/RESPONSIBILITIES:
Under the general supervision of the Manager, the Senior Information Systems Analyst acts as a lead analyst and performs highly technical analyses of major systems. Is responsible for the design, implementation, and support of complex automated distributed systems essential to carrying out the responsibilities and daily activities of division staff. The Analyst uses initiative and resourcefulness in solving unusual problems and in developing new procedures.
REQUIRED SKILLS:
Requires advanced knowledge in the following areas: network design and configuration, cloud technologies, end-point system design/installation/maintenance, end-user technical support, and problem diagnosis/resolution. Able to communicate complex technical concepts in nontechnical language. Possesses strong oral and written communications and interpersonal skills. Requires a bachelor's degree and a minimum of five years related work experience.
Skills/Experience
Highly skilled in administering, troubleshooting, and supporting:
o Microsoft platforms including Active Directory, Windows, Azure, Teams, SharePoint Online, OneDrive, and O365 integration (on-premises to cloud) o iOS and O365 mobile o Remote access (VPNs, remote desktop support, home router configuration, Wi-Fi…)
Experience with:
o Configuring security settings and access roles/permissions o SCCM or similar reporting and package development o ServiceNow or other help desk ticketing systems o Agile methodologies o Patch management
Remarks:
Applicants must exhibit strong interpersonal skills and be able to work well with both end-users and co-workers. The ability to provide responsive, knowledgeable, and courteous support is paramount.
Applicants must be willing to work on-site in our Washington, DC offices a minimum of two days per week.
Eastern Florida State College is currently seeking applications for the full-time position of Technical Support Specialist I on the Melbourne Campus in Melbourne, Florida.
Installs, modifies and makes minor repairs to computer hardware and software systems as well as provides technical assistance to users. This position will work closely with all IT staff.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or GED.
One year’s experience in similar technical support position preferred.
Industry certifications preferred.
Required knowledge of the capabilities of computer hardware, software, and operating systems.
Required knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and drug screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$59.20). The fingerprinting and drug screening fees ($37.25/$59.20) are non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment. Works outside in various weather conditions.
Works in or with moving vehicles and/or equipment. Works in noisy conditions.
The annual salary is $30,000 . Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from January 17, 2023 through January 29, 2023 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans Preference in employment for eligible veterans’ and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Jan 17, 2023
Full time
Eastern Florida State College is currently seeking applications for the full-time position of Technical Support Specialist I on the Melbourne Campus in Melbourne, Florida.
Installs, modifies and makes minor repairs to computer hardware and software systems as well as provides technical assistance to users. This position will work closely with all IT staff.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or GED.
One year’s experience in similar technical support position preferred.
Industry certifications preferred.
Required knowledge of the capabilities of computer hardware, software, and operating systems.
Required knowledge of hardware, software, and peripheral equipment troubleshooting techniques.
Valid Florida Motor Vehicle Operator’s license required.
This position will require successful fingerprinting and drug screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$59.20). The fingerprinting and drug screening fees ($37.25/$59.20) are non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment. Works outside in various weather conditions.
Works in or with moving vehicles and/or equipment. Works in noisy conditions.
The annual salary is $30,000 . Successful internal candidates for external job postings should be aware that their current salary does not transfer to the new position. Salary will be as advertised in the job announcement. Full-time employees of Eastern Florida State College receive fringe benefits including health insurance and a retirement plan.
Applications will be accepted from January 17, 2023 through January 29, 2023 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans Preference in employment for eligible veterans’ and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
Nov 04, 2022
Full time
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
The Jr. Desktop Support Specialist is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions.
Oct 28, 2022
Full time
The Jr. Desktop Support Specialist is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions.
This full-time, project Health Services Consultant 2 position is currently funded through June 30, 2024.
The mission of DOH is to protect and improve the health of the people of Washington State. Immunizations are a cornerstone of public health work to reduce morbidity and mortality from vaccine-preventable diseases. The work of this position focuses on assuring providers have the information needed to communicate about the Covid-19 Vaccine and develop a partnership with Covid-19 Vaccine Partners to ensure ease of access and administration of the COVID-19 vaccines.
Reporting to the COVID-19 Vaccine Special Initiatives Supervisor, as the Vaccine Initiatives Data Specialist (HSC2) you will support COVID Vaccine initiatives and data systems, including the Power of Providers Initiative and the Microsoft Dynamics 365 Customer Relationship Management (CRM) program, that leverage provider and external partner support of the vaccine, support public education of the COVID-19 Vaccine, and create opportunities for the uptake of COVID-19 Vaccine.
The duty station for this position is Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities if needed. An alternative work schedule may be considered upon request and supervisor approval. Telework – once returned to the duty station for work activities, may be considered upon request with supervisory approval.
Oct 06, 2022
Full time
This full-time, project Health Services Consultant 2 position is currently funded through June 30, 2024.
The mission of DOH is to protect and improve the health of the people of Washington State. Immunizations are a cornerstone of public health work to reduce morbidity and mortality from vaccine-preventable diseases. The work of this position focuses on assuring providers have the information needed to communicate about the Covid-19 Vaccine and develop a partnership with Covid-19 Vaccine Partners to ensure ease of access and administration of the COVID-19 vaccines.
Reporting to the COVID-19 Vaccine Special Initiatives Supervisor, as the Vaccine Initiatives Data Specialist (HSC2) you will support COVID Vaccine initiatives and data systems, including the Power of Providers Initiative and the Microsoft Dynamics 365 Customer Relationship Management (CRM) program, that leverage provider and external partner support of the vaccine, support public education of the COVID-19 Vaccine, and create opportunities for the uptake of COVID-19 Vaccine.
The duty station for this position is Tumwater, WA. Due to the COVID-19 pandemic, telework (mobile work) is currently expected. When approved to return, the incumbent is expected to report to the duty station for work activities if needed. An alternative work schedule may be considered upon request and supervisor approval. Telework – once returned to the duty station for work activities, may be considered upon request with supervisory approval.
Wichita State University is seeking a Server Analyst with a strong background in Linux Server administration to join our UNIX/Linux Technical Services team. You will be part of a team that strives to bring security, stability, and reliability to the Wichita State University Linux computing platform, ensuring that we are providing a high-quality service to our customers. Primary responsibilities will include the installation, configuration, security, and ongoing maintenance of the Linux computing platform as well as administration of multiple enterprise applications. Aside from solid Linux skills, a successful candidate will have the following attributes:
Collaborative
Reliable
Agile
Sense of urgency
Ability to prioritize
Attention to detail
Strong problem solving and troubleshooting skills
If you are a motivated Linux professional looking for an opportunity to tackle a diverse set of responsibilities and help drive innovation in our organization, please consider joining our team.
Summary of Responsibilities
Installs and maintains the server and storage infrastructure of the University which involves capacity planning, installing hardware and software, tuning performance, configuring backups, trouble-shooting and resolving system problems. Manages select enterprise and infrastructure applications.
Essential Functions
Monitors and controls equipment in a client and/or server environment. Determines equipment settings and operating instructions and maintaining operating records. Utilizes understanding of client and/or server relationships to identify moderately complex problem sources concerning system operations. Communicates with system users to identify, explain, and resolve moderately complex problems. May act as second-level support for help desk for certain problem resolution.
Requirements
High school diploma or equivalent by hire date.
Six (6) years of experience in server administration. Every 30 hours of college coursework can be substituted for one (1) year of experience.
Experience managing Linux Servers.
Ability to use and manage VMWare ESXi.
Ability to manage server storage.
Ability to use and manager enterprise backup solutions.
Physical Requirements
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.
Wichita State University is committed to inclusive excellence. WSU is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.
Sep 23, 2022
Full time
Wichita State University is seeking a Server Analyst with a strong background in Linux Server administration to join our UNIX/Linux Technical Services team. You will be part of a team that strives to bring security, stability, and reliability to the Wichita State University Linux computing platform, ensuring that we are providing a high-quality service to our customers. Primary responsibilities will include the installation, configuration, security, and ongoing maintenance of the Linux computing platform as well as administration of multiple enterprise applications. Aside from solid Linux skills, a successful candidate will have the following attributes:
Collaborative
Reliable
Agile
Sense of urgency
Ability to prioritize
Attention to detail
Strong problem solving and troubleshooting skills
If you are a motivated Linux professional looking for an opportunity to tackle a diverse set of responsibilities and help drive innovation in our organization, please consider joining our team.
Summary of Responsibilities
Installs and maintains the server and storage infrastructure of the University which involves capacity planning, installing hardware and software, tuning performance, configuring backups, trouble-shooting and resolving system problems. Manages select enterprise and infrastructure applications.
Essential Functions
Monitors and controls equipment in a client and/or server environment. Determines equipment settings and operating instructions and maintaining operating records. Utilizes understanding of client and/or server relationships to identify moderately complex problem sources concerning system operations. Communicates with system users to identify, explain, and resolve moderately complex problems. May act as second-level support for help desk for certain problem resolution.
Requirements
High school diploma or equivalent by hire date.
Six (6) years of experience in server administration. Every 30 hours of college coursework can be substituted for one (1) year of experience.
Experience managing Linux Servers.
Ability to use and manage VMWare ESXi.
Ability to manage server storage.
Ability to use and manager enterprise backup solutions.
Physical Requirements
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.
Wichita State University is committed to inclusive excellence. WSU is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Aug 24, 2022
Full time
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Join us on 8/11/22 for our Career Fair in Bentonville, AR!
Register to attend: https://bit.ly/3OFFJfs
We’re hiring Alarm Central Coordinator at our BENTONVILLE, AR distribution center and are extending SAME DAY OFFERS!
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
What are you waiting for, click on the link below to get started? https://bit.ly/3OFFJfs
DATE: 8.11.11 ADDRESS: Bentonville, AR TIME: 12 - 3 PM PT Shift: Mon-Fri 8pm-4:30am Long Term Temporary
Walmart Offers: • Multiple health plan options, including vision & dental plans for you & dependents • Financial benefits including 401(k), stock purchase plans, life insurance and more • Associate discounts in-store and online • Education assistance for Associate and dependents • Parental Leave • Pay during military service • Paid Time off - to include vacation, sick, parental • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Click here, or copy and paste in a new browser, to learn more and register for our event: https://bit.ly/3OFFJfs
We look forward to connecting with you on 8/11/22!
Jul 29, 2022
Full time
Join us on 8/11/22 for our Career Fair in Bentonville, AR!
Register to attend: https://bit.ly/3OFFJfs
We’re hiring Alarm Central Coordinator at our BENTONVILLE, AR distribution center and are extending SAME DAY OFFERS!
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
What are you waiting for, click on the link below to get started? https://bit.ly/3OFFJfs
DATE: 8.11.11 ADDRESS: Bentonville, AR TIME: 12 - 3 PM PT Shift: Mon-Fri 8pm-4:30am Long Term Temporary
Walmart Offers: • Multiple health plan options, including vision & dental plans for you & dependents • Financial benefits including 401(k), stock purchase plans, life insurance and more • Associate discounts in-store and online • Education assistance for Associate and dependents • Parental Leave • Pay during military service • Paid Time off - to include vacation, sick, parental • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Click here, or copy and paste in a new browser, to learn more and register for our event: https://bit.ly/3OFFJfs
We look forward to connecting with you on 8/11/22!
Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all (IT) Information Technology staff.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or equivalent.
One year experience or industry certification.
Must have Strong Customer Support Skills.
Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques.
Must have a valid Florida Motor Vehicle Operator’s license.
This position will require successful fingerprinting and drug screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$59.20). These fingerprinting and drug screening fees ($37.25/$59.20) are non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment.
Works in or with moving vehicles and/or equipment.
Works in noisy conditions.
The hourly rate is $13.50 . This position has been approved for up to 20 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from July 6, 2022 through July 17, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Jul 06, 2022
Part time
Eastern Florida State College is currently seeking applications for the part-time position of Technical Support Desk Specialist on the Cocoa Campus in Cocoa, Florida.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position will work closely with all (IT) Information Technology staff.
The following minimum qualifications for this position must be met before any applicant will be considered:
High School diploma or equivalent.
One year experience or industry certification.
Must have Strong Customer Support Skills.
Knowledge/previous usage of the capabilities of Education Learning Management Systems, computer hardware & software, operating systems hardware & software, and peripheral equipment troubleshooting techniques.
Must have a valid Florida Motor Vehicle Operator’s license.
This position will require successful fingerprinting and drug screening. The candidate chosen will be required to pay the associated fees (currently $37.25/$59.20). These fingerprinting and drug screening fees ($37.25/$59.20) are non-refundable.
Understanding of and commitment to Equal Access/Equal Opportunity.
Official transcripts of all collegiate work will be required to be considered beyond the application phase. *
*High School Diploma or GED or transcripts or official transcripts of all collegiate work (as appropriate for the position) must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All foreign degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc.
Minimum physical qualifications:
Ability to communicate both orally and in writing.
Ability to occasionally lift, push, pull and/or move up to 40 pounds.
Ability to access input and retrieve information and/or data from a computer.
Works inside in an office environment.
Works in or with moving vehicles and/or equipment.
Works in noisy conditions.
The hourly rate is $13.50 . This position has been approved for up to 20 hours per week. This position is eligible for regular part-time benefits (i.e. vacation, life insurance, etc.).
Applications will be accepted from July 6, 2022 through July 17, 2022 ; however, the College reserves the right to extend or conclude searches without notice. Applications must be submitted prior to 5:00 p.m. on the closing day. This is a covered position under Chapter 295 Florida Statutes, which provides for Veterans’ Preference in employment for eligible veterans and eligible spouses of veterans.
HOW TO APPLY
All applicants must apply on-line at the Eastern Florida State College Website in order to be considered for employment. If an applicant needs assistance in completing the on-line application, he/she should contact Human Resources. With at least 24 hours advance notice, EFSC can provide readers, Braille, audio cassettes, computer readers, sign language interpreters, and Scribes.
NOTE TO APPLICANT
Applications will not be considered after the deadline date unless justified and approved for exception by the Associate Vice President, Human Resources. All successful applicants must complete New Employee Orientation prior to beginning work.
CONTACT HUMAN RESOURCES
Eastern Florida State College, Human Resources, 1519 Clearlake Road, Cocoa, FL 32922
Telephone: (321) 433-7070 FAX: (321) 433-7065 Florida Relay: 1-800-955-8770
Email: resources@easternflorida.edu
Website: https://www.easternflorida.edu/administration-departments/human-resources/employment-needs-opportunities/employment-opportunities.cfm
Eastern Florida State College is dedicated to providing a nondiscriminatory environment which promotes equal access, equal educational opportunity and equal employment opportunity to all persons regardless of age, race, national origin, color, ethnicity, genetic information, religion, sex, gender, sexual orientation, pregnancy, disability, marital status, veterans status, ancestry, or political affiliation in its programs, activities, or employment.
About the college
Eastern Florida State College, located in the heart of Florida’s Space Coast, is a co-educational, publicly supported post-secondary institution that adopted its current name on July 1, 2013 with the addition of four-year Bachelor's Degrees.
An accredited institution, EFSC is recognized as one of America's leading state colleges for quality instruction, organization and innovative, leading-edge programs.
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Agreement Manager manages contract acquisition and fulfillment between NanoString and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with company policies, regulatory requirements, and customer specifications. Manages changes for contracts and coordinates all interested parties. This candidate should possess strong organizational skills as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Job Responsibilities:
Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
Achieve quotas for sales capture rates and revenue
Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners
Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order
Manage service agreements in Salesforce (SFDC); ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct
Uphold accurate service agreement pricing to ensure that service contracts are profitable to NanoString
Generate monthly and quarterly revenue reports showing contract sales activity to trend sales and observe increase or decrease in total number of instrument installs under service contract
Work with Regional Field Service Managers and Sales managers to determine service strategies and service eligibility for specific customers and execute those strategies
Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts
Provide renewal, or new service contract information to both internal and external customers to ensure that NanoString customers are informed of the most current contract terms and pricing
Create “marketing strategies” for the sale and generation of new contracts in the instrument installation base to generate additional contract revenue
Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested
Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services
Job Requirements:
Associates Degree
3+ Years’ experience selling service agreements in a related field
Proficient with Microsoft Office programs (Emphasis on Excel and PowerPoint) as well as CRM and ERP; SFDC experience a plus
Excellent verbal and written communication skills
Strong skill and ability to manage customer expectations while providing outstanding customer service
Working knowledge of general field service activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant information effectively in oral and written format, working in a timely manner to meet defined deadlines/quotas
While this is an office-based role, a willingness and availability to incur overnight travel which is expected to average less than 10% per month; mainly to NanoString Headquarters and meetings
Preferred Qualifications:
B.S. degree with 3+ years of service agreement sales experience
Experience building out a service agreement sales team/process
Experience working in an FDA regulated or QSR certified organization
Job may be done remotely but preference will be given to candidates in the greater Seattle area and/or those who are capable of working, in a hybrid fashion, from one of NanoString’s headquarter offices
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
Jun 08, 2022
Full time
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Agreement Manager manages contract acquisition and fulfillment between NanoString and its customers post sales. Coordinates contract negotiation, approval, termination in accordance with company policies, regulatory requirements, and customer specifications. Manages changes for contracts and coordinates all interested parties. This candidate should possess strong organizational skills as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Job Responsibilities:
Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
Achieve quotas for sales capture rates and revenue
Provide contract renewal information to existing customers. Foster and maintain customer relationships to facilitate growth with channel partners
Create new opportunities and follow up on open opportunities, both internally and externally. Close the sale by collection of a purchase order
Manage service agreements in Salesforce (SFDC); ensure that all information is entered correctly and accurately in a timely manner. Ensure that all billing and invoices are correct
Uphold accurate service agreement pricing to ensure that service contracts are profitable to NanoString
Generate monthly and quarterly revenue reports showing contract sales activity to trend sales and observe increase or decrease in total number of instrument installs under service contract
Work with Regional Field Service Managers and Sales managers to determine service strategies and service eligibility for specific customers and execute those strategies
Work with field service engineers and field sales by means of lead management in the sale of contracts; create quotations and close sales leads turned in by the field representatives. Track the leads submitted and provide correct incentive payouts
Provide renewal, or new service contract information to both internal and external customers to ensure that NanoString customers are informed of the most current contract terms and pricing
Create “marketing strategies” for the sale and generation of new contracts in the instrument installation base to generate additional contract revenue
Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested
Exercises judgment with defined procedures and practices to determine appropriate action. Has thorough knowledge of company products/services
Job Requirements:
Associates Degree
3+ Years’ experience selling service agreements in a related field
Proficient with Microsoft Office programs (Emphasis on Excel and PowerPoint) as well as CRM and ERP; SFDC experience a plus
Excellent verbal and written communication skills
Strong skill and ability to manage customer expectations while providing outstanding customer service
Working knowledge of general field service activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant information effectively in oral and written format, working in a timely manner to meet defined deadlines/quotas
While this is an office-based role, a willingness and availability to incur overnight travel which is expected to average less than 10% per month; mainly to NanoString Headquarters and meetings
Preferred Qualifications:
B.S. degree with 3+ years of service agreement sales experience
Experience building out a service agreement sales team/process
Experience working in an FDA regulated or QSR certified organization
Job may be done remotely but preference will be given to candidates in the greater Seattle area and/or those who are capable of working, in a hybrid fashion, from one of NanoString’s headquarter offices
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
Who We Are:
NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery. Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers. Join our team!
Job Summary:
The Instrumentation/Calibration Technician II is responsible for the maintenance, testing, troubleshooting, calibration, and repair of a variety of circuits, components, analytical equipment, and instrumentation for research and development and manufacturing laboratory equipment. This individual also maintains the environmental monitoring system and temperature mapping of all laboratory cold storage units.
Essential Functions:
Co-administer the Vaisala viewLinc monitoring, alarming, and reporting system
Secondary trainer of new Instrumentation/Calibration Technicians in the general use, function, calibration and preventive maintenance of designated equipment and instrumentation
Primary liaison for response and scheduling of unscheduled service events
Maintain certification status of all temperature storage devices
Assist with the organization and maintenance of laboratory equipment and the associated documentation
Troubleshoot, maintain, and service a variety of laboratory equipment, including routine calibration and preventive maintenance services
Coordinate outsourced services with qualified and approved vendors
Serve as Subject Matter Expert (SME) for electronic asset management system
Initiate and review change requests, collaborations, corrective actions/preventive actions (CAPAs), non-conformance material report (NCMRs), etc. within electronic quality management system (EQMS)
Requirements:
Successful proficiency and competency of all essential functions of Instrumentation/Calibration Technician II
Applied sciences, engineering, instrumentation or industrial automation degree and commensurate experience is required
Computer Maintenance Management System (CMMS) (Blue Mountain Regulatory Asset Management or similar)
Building Monitoring System (BMS) (Vaisala viewLinc or similar)
Basic understanding of small equipment components and functionality
Basic computer skills (Excel, Word) and good communication skills
Ability to work both as a part of a team and independently
Must be willing and able to work on call as essential staff on nights/weekends/holidays
Ability to lift a minimum of 50 pounds
Valid Washington driver’s license
Preferred Qualifications:
Prior calibration, maintenance, service, and troubleshooting experience in a laboratory environment with laboratory equipment and instrumentation
Regulation environment experience (ISO 13485)
Experience in a manufacturing environment utilizing Good Manufacturing Practices (GMP)
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
May 13, 2022
Full time
Who We Are:
NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery. Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers. Join our team!
Job Summary:
The Instrumentation/Calibration Technician II is responsible for the maintenance, testing, troubleshooting, calibration, and repair of a variety of circuits, components, analytical equipment, and instrumentation for research and development and manufacturing laboratory equipment. This individual also maintains the environmental monitoring system and temperature mapping of all laboratory cold storage units.
Essential Functions:
Co-administer the Vaisala viewLinc monitoring, alarming, and reporting system
Secondary trainer of new Instrumentation/Calibration Technicians in the general use, function, calibration and preventive maintenance of designated equipment and instrumentation
Primary liaison for response and scheduling of unscheduled service events
Maintain certification status of all temperature storage devices
Assist with the organization and maintenance of laboratory equipment and the associated documentation
Troubleshoot, maintain, and service a variety of laboratory equipment, including routine calibration and preventive maintenance services
Coordinate outsourced services with qualified and approved vendors
Serve as Subject Matter Expert (SME) for electronic asset management system
Initiate and review change requests, collaborations, corrective actions/preventive actions (CAPAs), non-conformance material report (NCMRs), etc. within electronic quality management system (EQMS)
Requirements:
Successful proficiency and competency of all essential functions of Instrumentation/Calibration Technician II
Applied sciences, engineering, instrumentation or industrial automation degree and commensurate experience is required
Computer Maintenance Management System (CMMS) (Blue Mountain Regulatory Asset Management or similar)
Building Monitoring System (BMS) (Vaisala viewLinc or similar)
Basic understanding of small equipment components and functionality
Basic computer skills (Excel, Word) and good communication skills
Ability to work both as a part of a team and independently
Must be willing and able to work on call as essential staff on nights/weekends/holidays
Ability to lift a minimum of 50 pounds
Valid Washington driver’s license
Preferred Qualifications:
Prior calibration, maintenance, service, and troubleshooting experience in a laboratory environment with laboratory equipment and instrumentation
Regulation environment experience (ISO 13485)
Experience in a manufacturing environment utilizing Good Manufacturing Practices (GMP)
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Apr 28, 2022
Full time
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Functions:
Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the NanoString Quality process improvement initiatives
Required Qualifications:
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel 75%; overnight travel less than 25% per month
Ability to lift, carry, push, pull or otherwise move approximately 60-80 lbs. on an infrequent basis
Preferred Qualifications:
B.S. degree with 3-5 years of relevant field service experience
Familiarity with fluorescence microscopy and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Experience working in a QSR certified organization
Feb 22, 2022
Full time
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Functions:
Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
Assist with the NanoString Quality process improvement initiatives
Required Qualifications:
Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
Working knowledge of all technical support activities designed to achieve a world class customer experience
Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
General understanding of IT and basic networking setup
Willingness and Availability to travel 75%; overnight travel less than 25% per month
Ability to lift, carry, push, pull or otherwise move approximately 60-80 lbs. on an infrequent basis
Preferred Qualifications:
B.S. degree with 3-5 years of relevant field service experience
Familiarity with fluorescence microscopy and robotic systems
General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
Experience working in a QSR certified organization
Interstate Supplies and Services
511 Union West Blvd, Stallings, NC, 28104
General Requirements
· Must continually be able to lift and handle heavy loads up to 70 lbs.
· Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment two stroke and four stroke
· Must have Stihl Bronze certification
· Must Have Briggs and Stratton dealer certification.
· Basic knowledge of four and two stroke equipment
· Basic knowledge of electrical low voltage systems 12v and 24v
· Basic knowledge of all kinds of garden equipment Zero turn mowers, blowers, generators, trimmers. Pressure washers, basically all power equipment.
Target Responsibilities:
· Repair and maintain small engines, large lawn equipment, mowers, tillers, and other related vehicles and equipment.
· Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash.
· Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question.
· Continually seek both technical and product training when available.
· Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
· Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
· Treat management and other employees with respect and contribute to building a positive team spirit.
· Follow instructions and promptly respond to management direction.
· Work with integrity, always upholding company values.
· Perform related responsibilities/accountabilities as required or directed.
Daily Duties and Responsibilities:
· Begin each workday with a positive attitude by encouraging yourself to meet the daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.
· Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types.
· Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
· Maintain an orderly and clean work area. Also assist in keeping the entire shop orderly and clean.
· Collect and dispose of trash.
· Establish and maintain a positive working relationship with employees, vendors and customers
· Respond promptly to customer needs and manage difficult customer situations
· Completely fill out and turn in all work orders.
Weekly Duties and Responsibilities:
· Study and review all relevant product repair updates
· Inspect, clean and maintain all equipment used
· Report any faulty equipment or hazards to the shop supervisor Meet with supervisor to discuss the weekly repair trends, comebacks and service problems'
Nov 21, 2021
Full time
General Requirements
· Must continually be able to lift and handle heavy loads up to 70 lbs.
· Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment two stroke and four stroke
· Must have Stihl Bronze certification
· Must Have Briggs and Stratton dealer certification.
· Basic knowledge of four and two stroke equipment
· Basic knowledge of electrical low voltage systems 12v and 24v
· Basic knowledge of all kinds of garden equipment Zero turn mowers, blowers, generators, trimmers. Pressure washers, basically all power equipment.
Target Responsibilities:
· Repair and maintain small engines, large lawn equipment, mowers, tillers, and other related vehicles and equipment.
· Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash.
· Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question.
· Continually seek both technical and product training when available.
· Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
· Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
· Treat management and other employees with respect and contribute to building a positive team spirit.
· Follow instructions and promptly respond to management direction.
· Work with integrity, always upholding company values.
· Perform related responsibilities/accountabilities as required or directed.
Daily Duties and Responsibilities:
· Begin each workday with a positive attitude by encouraging yourself to meet the daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.
· Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types.
· Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
· Maintain an orderly and clean work area. Also assist in keeping the entire shop orderly and clean.
· Collect and dispose of trash.
· Establish and maintain a positive working relationship with employees, vendors and customers
· Respond promptly to customer needs and manage difficult customer situations
· Completely fill out and turn in all work orders.
Weekly Duties and Responsibilities:
· Study and review all relevant product repair updates
· Inspect, clean and maintain all equipment used
· Report any faulty equipment or hazards to the shop supervisor Meet with supervisor to discuss the weekly repair trends, comebacks and service problems'
Provide on-site diagnosis and repair services for home appliances such as Refrigerators, Microwave Ovens, Electric Ranges, Washers/Dryers, Dishwashers and TVs. Training, uniforms, all tools and a vehicle with a gas card will be provided. Health, Dental and Vision Benefits are available. Many of the technicians are earning more than $100K per a year. There are bonuses, which include numerous incentives which are available from both the manufacture and Home Service Network. Basic Job Requirements include but are not limited to: - Travel to assigned sites - Repair Home Appliance down to the component level - Troubleshoot and repair various models of Home Appliance and TVs - Diagnose hardware and software problems using various testing equipment - Accurate recording and report of supports provided at each site - Interact with customers and provide technical assistance Minimum Qualifications : - Experiences in technical support or repair service are a plus. - Experiences in electronics are preferred. - Will provide all the training - Good communication skills - Good driving record and valid, clean driver's license
Nov 03, 2021
Full time
Provide on-site diagnosis and repair services for home appliances such as Refrigerators, Microwave Ovens, Electric Ranges, Washers/Dryers, Dishwashers and TVs. Training, uniforms, all tools and a vehicle with a gas card will be provided. Health, Dental and Vision Benefits are available. Many of the technicians are earning more than $100K per a year. There are bonuses, which include numerous incentives which are available from both the manufacture and Home Service Network. Basic Job Requirements include but are not limited to: - Travel to assigned sites - Repair Home Appliance down to the component level - Troubleshoot and repair various models of Home Appliance and TVs - Diagnose hardware and software problems using various testing equipment - Accurate recording and report of supports provided at each site - Interact with customers and provide technical assistance Minimum Qualifications : - Experiences in technical support or repair service are a plus. - Experiences in electronics are preferred. - Will provide all the training - Good communication skills - Good driving record and valid, clean driver's license
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Support Engineer is responsible for: initial inspection and qualifications for NanoString Instruments, Service procedure creation and support, and repair and refurbishment of Instruments and Parts used in the instruments. This position will be expected to perform instrument Quality Control, Installations, Preventative Maintenance, Operational Qualifications, Performance Qualifications, troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation for multiple instruments. This position reports to the Service Support Engineering department which reports up to Technical Services & Support / Customer Experience / Commercial Organization
Essential Responsibilities:
Perform Incoming Inspection and Qualification testing on NanoString Instruments following revision controlled Standard Operating Procedures
Record non-conformances and perform investigation into failures
Troubleshoot, Repair, and requalify instruments in accordance to training and service manuals
Supporting Verification and Validation of changes of procedures and forms including IQC, Installation, Preventative Maintenance, Service Bulletins, and Service Manuals
Perform incoming inspection of returned parts and instruments
Perform decontamination, evaluation, troubleshooting, repair, and qualifications of parts and instruments
Perform high value refurbishment and qualifications of high value sub assemblies working with supply chain and vendors
Perform Service Support tool assembly and qualification
Requirements:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Bioengineering
5 years of experience in design or development for Life Science or medical device industry or 5 year of practical experience as Field Service Engineer or Product Support Engineer for Life Science or medical device industry
Analytical and creative problem solving skills
Excellent written and oral communication skills
Excellent presentation skills
Ability to work independently and collaboratively in cross-functional teams
Ability to multi-task and take a creative approach to problem solving
Demonstrated problem solving skills in a complex fast paced environment and in complex situations
Proficient in the use of MS Office
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
Oct 28, 2021
Full time
Who We Are:
NanoString Technologies ( NASDAQ: NSTG ) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers . Join our team!
Job Summary:
The Service Support Engineer is responsible for: initial inspection and qualifications for NanoString Instruments, Service procedure creation and support, and repair and refurbishment of Instruments and Parts used in the instruments. This position will be expected to perform instrument Quality Control, Installations, Preventative Maintenance, Operational Qualifications, Performance Qualifications, troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation for multiple instruments. This position reports to the Service Support Engineering department which reports up to Technical Services & Support / Customer Experience / Commercial Organization
Essential Responsibilities:
Perform Incoming Inspection and Qualification testing on NanoString Instruments following revision controlled Standard Operating Procedures
Record non-conformances and perform investigation into failures
Troubleshoot, Repair, and requalify instruments in accordance to training and service manuals
Supporting Verification and Validation of changes of procedures and forms including IQC, Installation, Preventative Maintenance, Service Bulletins, and Service Manuals
Perform incoming inspection of returned parts and instruments
Perform decontamination, evaluation, troubleshooting, repair, and qualifications of parts and instruments
Perform high value refurbishment and qualifications of high value sub assemblies working with supply chain and vendors
Perform Service Support tool assembly and qualification
Requirements:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Bioengineering
5 years of experience in design or development for Life Science or medical device industry or 5 year of practical experience as Field Service Engineer or Product Support Engineer for Life Science or medical device industry
Analytical and creative problem solving skills
Excellent written and oral communication skills
Excellent presentation skills
Ability to work independently and collaboratively in cross-functional teams
Ability to multi-task and take a creative approach to problem solving
Demonstrated problem solving skills in a complex fast paced environment and in complex situations
Proficient in the use of MS Office
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
Accommodations
If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com .
Provide on-site diagnosis and repair services for home appliances such as Refrigerators, Microwave Ovens, Electric Ranges, Washers/Dryers, Dishwashers and TVs. Training, uniforms, all tools and a vehicle with a gas card will be provided. Health, Dental and Vision Benefits are available. Many of the technicians are earning more than $100K per a year. There are bonuses, which include numerous incentives which are available from both the manufacture and Home Service Network. Basic Job Requirements include but are not limited to : - Travel to assigned sites - Repair Home Appliance down to the component level - Troubleshoot and repair various models of Home Appliance and TVs - Diagnose hardware and software problems using various testing equipment - Accurate recording and report of supports provided at each site - Interact with customers and provide technical assistance Minimum Qualifications : - Experiences in technical support or repair service are a plus. - Experiences in electronics are preferred. - Will provide all the training - Good communication skills - Good driving record and valid, clean driver's license
Oct 25, 2021
Full time
Provide on-site diagnosis and repair services for home appliances such as Refrigerators, Microwave Ovens, Electric Ranges, Washers/Dryers, Dishwashers and TVs. Training, uniforms, all tools and a vehicle with a gas card will be provided. Health, Dental and Vision Benefits are available. Many of the technicians are earning more than $100K per a year. There are bonuses, which include numerous incentives which are available from both the manufacture and Home Service Network. Basic Job Requirements include but are not limited to : - Travel to assigned sites - Repair Home Appliance down to the component level - Troubleshoot and repair various models of Home Appliance and TVs - Diagnose hardware and software problems using various testing equipment - Accurate recording and report of supports provided at each site - Interact with customers and provide technical assistance Minimum Qualifications : - Experiences in technical support or repair service are a plus. - Experiences in electronics are preferred. - Will provide all the training - Good communication skills - Good driving record and valid, clean driver's license
Title: Senior Help Desk Technician
Job Number: REQ-77495
Salary: $56,412 – $85,308 per year
Deadline: 10/19/2021 at 11:59pm Pacific Time
Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?
If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 5.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.
Minimum Qualifications:
(a) Four (4) years of information systems experience in Desktop Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience with Active Directory.
Experience providing technical support for cellular technologies.
Experience troubleshooting and resolving issues on handheld devices.
Strong working knowledge of desktop environments and remote protocols.
Proficiency in desktop administration.
Experience providing Windows desktop support remotely.
Excellent written and verbal communication and presentation skills.
Outstanding customer service skills with both internal and external customers.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495
Oct 05, 2021
Full time
Title: Senior Help Desk Technician
Job Number: REQ-77495
Salary: $56,412 – $85,308 per year
Deadline: 10/19/2021 at 11:59pm Pacific Time
Do you have a background in Desktop Support? Do you have strong customer service skills and proficiency in Active Directory?
If this sounds like you, come join our leadership team as a Senior Help Desk Technician and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 5.
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As a Senior Help Desk technician, you will provide technical support to over 700 park staff at locations around the state. You will assist with desktop hardware, desktop software, mobile devices and phone systems; and create improved computing tools to assist staff in providing great customer service.
Minimum Qualifications:
(a) Four (4) years of information systems experience in Desktop Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND Two (2) years of information systems experience in Desktop Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
The State of Oregon is requiring all executive branch employees to complete their COVID-19 vaccination series by October 18, 2021 unless the employee receives a medical or religious exception. New employees must submit vaccination documentation or be approved for an exception by October 18, 2021. For more information, visit our policy listed here .
What we are looking for (Desired Attributes):
Experience with Active Directory.
Experience providing technical support for cellular technologies.
Experience troubleshooting and resolving issues on handheld devices.
Strong working knowledge of desktop environments and remote protocols.
Proficiency in desktop administration.
Experience providing Windows desktop support remotely.
Excellent written and verbal communication and presentation skills.
Outstanding customer service skills with both internal and external customers.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America. You will work with a team of supportive, talented and highly motivated professionals. And, you’ll receive a fantastic benefits packaging including:
Comprehensive medical, dental and vision plans for the employee and qualified family members
Paid sick leave, vacation, personal leave and 10 paid holidays per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Senior-Help-Desk-Technician_REQ-77495
JOB DESCRIPTION
Field Service Technician
Department: Technical
Schedule Type: Full Time
Summary
Miatech located in Oregon USA, is a leader in designing, manufacturing, and installing perishable control equipment. The company designs, manufactures and service a variety of products including misting systems, humidification equipment, post-harvest equipment, filtration systems and predictive digital monitoring technologies. Since our inception in 1987, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. To learn more about Miatech please visit our website at www.miatech.org .
As a Field Service Technician with Miatech, you will provide superior customer service as you troubleshoot equipment and deliver solutions. Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand. The workday may start from your home and driving to job sites. Driving can take up about 50% of your daily duties, please keep this in mind when applying.
Responsibilities and Duties
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival
Perform preventative maintenance, troubleshoot/diagnose and service equipment in accordance with the Company’s operating procedures
Maintain inventory and maintenance on company property
Document all work performed and close out all activities upon completion in our mobile app
Maintain a professional appearance and follow established safety standards
Consistently present a professional image, both in personal appearance and condition of company equipment
Professionally communicate to customer services performed
Cover a service area and help out in other areas as needed
Provide feedback to the Company through reporting of problems and failures to appropriate personnel for resolution
Competencies
Skills:
Mechanical and electronic aptitude
Strong troubleshooting and organizational skills
Customer relations, interpersonal relationships, team relations and service oriented
Strong organizational and time management skills
Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner.
Strong oral and written communication skills
Minimum Requirements:
No experience is needed we provide training
Valid driver’s license with proof of an excellent driving record
Physical Requirements:
Must be able to lift 75 pounds
Position requires driving to and from customer sites daily.
Benefits:
We offer a competitive compensation and benefits package, which includes:
401(k) retirement plan
Medical & Dental Benefits are available after a 90-day probationary period
Paid travel expenses
Travel Per diem
Company vehicle provided
Cell phone provided
All tools provided
Shirts, jackets provided
Schedule:
Monday to Friday no weekends
Supplemental Pay:
Bonus pay
Aug 31, 2021
Full time
JOB DESCRIPTION
Field Service Technician
Department: Technical
Schedule Type: Full Time
Summary
Miatech located in Oregon USA, is a leader in designing, manufacturing, and installing perishable control equipment. The company designs, manufactures and service a variety of products including misting systems, humidification equipment, post-harvest equipment, filtration systems and predictive digital monitoring technologies. Since our inception in 1987, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. To learn more about Miatech please visit our website at www.miatech.org .
As a Field Service Technician with Miatech, you will provide superior customer service as you troubleshoot equipment and deliver solutions. Working at our customer's facility, our service technicians are responsible for preventive maintenance, service, installation and customer training to ensure customer satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand. The workday may start from your home and driving to job sites. Driving can take up about 50% of your daily duties, please keep this in mind when applying.
Responsibilities and Duties
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival
Perform preventative maintenance, troubleshoot/diagnose and service equipment in accordance with the Company’s operating procedures
Maintain inventory and maintenance on company property
Document all work performed and close out all activities upon completion in our mobile app
Maintain a professional appearance and follow established safety standards
Consistently present a professional image, both in personal appearance and condition of company equipment
Professionally communicate to customer services performed
Cover a service area and help out in other areas as needed
Provide feedback to the Company through reporting of problems and failures to appropriate personnel for resolution
Competencies
Skills:
Mechanical and electronic aptitude
Strong troubleshooting and organizational skills
Customer relations, interpersonal relationships, team relations and service oriented
Strong organizational and time management skills
Must be self-starter, work with minimal supervision and be able to accomplish tasks in a timely manner.
Strong oral and written communication skills
Minimum Requirements:
No experience is needed we provide training
Valid driver’s license with proof of an excellent driving record
Physical Requirements:
Must be able to lift 75 pounds
Position requires driving to and from customer sites daily.
Benefits:
We offer a competitive compensation and benefits package, which includes:
401(k) retirement plan
Medical & Dental Benefits are available after a 90-day probationary period
Paid travel expenses
Travel Per diem
Company vehicle provided
Cell phone provided
All tools provided
Shirts, jackets provided
Schedule:
Monday to Friday no weekends
Supplemental Pay:
Bonus pay
VIPdesk Connect
100% Remote; AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
The Remote Bilingual Technical Customer Care Representative (we call Brand Ambassador) is dedicated exclusively to the Owlet Care customer care program and provides customer and technical support for the award-winning company focused on infant wellbeing. Owlet’s innovative products include HD live-streaming monitors and the Smart Sock that tracks heart rate, oxygen levels, and sleep trends, alerting parents and caregivers via a connected base. Intelligent apps available on the iOS and Android platforms provide real-time notifications and historical data with insights into sleep behaviors and infant wellbeing.
Bilingual (Spanish/English) Technical Customer Care Representatives are responsible for assisting customers via all channels (phone, chat, e-mail, SMS) while meeting metrics including quality and customer satisfaction using empathy as a way to engage and build rapport—communicating from the heart, as well as the head. The representative answers questions about products, policies, promotions, and provides general customer service resolution. The Bilingual Technical Customer Care Representative also provides technical support using passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty.
The Remote Technical Customer Care Representative provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The position also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup, and configuration. The team member takes ownership of customer issues and follows through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy. This is a remote, work-at-home employment position.
Qualities of Team Members:
Dynamic Communicators –With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking it down to make understandable to those less tech savvy—and maybe even sleep deprived.
Empathetic – Our team members know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, they focus on the customer’s experience and connect, human-to-human.
Knowledgeable –Team Members are constantly working on improving skills. When new products are released and apps are updated, we enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
Creates positive customer touchpoints using a friendly, respectful, and professional tone while exhibiting genuine empathy
Accurately follows and complies with all client’s Health and Safety Policies
Maintains discretion and confidentiality in all areas pertaining to data and proprietary information
Provides customer assistance with device installation and app setup and configuration on both iOS and Android platforms
Applies high-quality customer service guidelines, policies, and procedures
Assess customer problems, troubleshoot, and confidently remedy issues including network connectivity and device configuration
Escalates critical support issues following appropriate policies and procedures
Retains and conveys deep knowledge and benefits of products and troubleshooting techniques
Embraces the commitment to customer service and nourishes brand loyalty
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales)
QUALIFICATIONS:
Bilingual (Fluency) in Spanish and English
HS Degree or equivalent required. Associate degree or some college preferred
2+ years customer service experience required, experience in a virtual contact center a plus
6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role
Experience with troubleshooting apps on both iOS and Android platforms preferred
Committed to providing excellent customer service and an elevated customer experience
Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals
Excellent interpersonal skills; strong oral and written communication skills
Polite, friendly, warm, and courteous phone demeanor
Flexible, adaptable, and willing to take on new challenges
Microsoft Office proficiency required
Able to type at least 35 words per minute with minimal errors
Technically savvy with the ability to pick up new technology, processes, and procedures quickly
Strong comfort level and familiarity with desktop platforms and mobile devices
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities
Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to successfully pass a credit, criminal, and employment reference security checks where permissible by state and local regulations
Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
Jul 07, 2021
Full time
The Remote Bilingual Technical Customer Care Representative (we call Brand Ambassador) is dedicated exclusively to the Owlet Care customer care program and provides customer and technical support for the award-winning company focused on infant wellbeing. Owlet’s innovative products include HD live-streaming monitors and the Smart Sock that tracks heart rate, oxygen levels, and sleep trends, alerting parents and caregivers via a connected base. Intelligent apps available on the iOS and Android platforms provide real-time notifications and historical data with insights into sleep behaviors and infant wellbeing.
Bilingual (Spanish/English) Technical Customer Care Representatives are responsible for assisting customers via all channels (phone, chat, e-mail, SMS) while meeting metrics including quality and customer satisfaction using empathy as a way to engage and build rapport—communicating from the heart, as well as the head. The representative answers questions about products, policies, promotions, and provides general customer service resolution. The Bilingual Technical Customer Care Representative also provides technical support using passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty.
The Remote Technical Customer Care Representative provides general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. The position also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup, and configuration. The team member takes ownership of customer issues and follows through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy. This is a remote, work-at-home employment position.
Qualities of Team Members:
Dynamic Communicators –With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking it down to make understandable to those less tech savvy—and maybe even sleep deprived.
Empathetic – Our team members know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, they focus on the customer’s experience and connect, human-to-human.
Knowledgeable –Team Members are constantly working on improving skills. When new products are released and apps are updated, we enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
Creates positive customer touchpoints using a friendly, respectful, and professional tone while exhibiting genuine empathy
Accurately follows and complies with all client’s Health and Safety Policies
Maintains discretion and confidentiality in all areas pertaining to data and proprietary information
Provides customer assistance with device installation and app setup and configuration on both iOS and Android platforms
Applies high-quality customer service guidelines, policies, and procedures
Assess customer problems, troubleshoot, and confidently remedy issues including network connectivity and device configuration
Escalates critical support issues following appropriate policies and procedures
Retains and conveys deep knowledge and benefits of products and troubleshooting techniques
Embraces the commitment to customer service and nourishes brand loyalty
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales)
QUALIFICATIONS:
Bilingual (Fluency) in Spanish and English
HS Degree or equivalent required. Associate degree or some college preferred
2+ years customer service experience required, experience in a virtual contact center a plus
6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role
Experience with troubleshooting apps on both iOS and Android platforms preferred
Committed to providing excellent customer service and an elevated customer experience
Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals
Excellent interpersonal skills; strong oral and written communication skills
Polite, friendly, warm, and courteous phone demeanor
Flexible, adaptable, and willing to take on new challenges
Microsoft Office proficiency required
Able to type at least 35 words per minute with minimal errors
Technically savvy with the ability to pick up new technology, processes, and procedures quickly
Strong comfort level and familiarity with desktop platforms and mobile devices
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities
Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to successfully pass a credit, criminal, and employment reference security checks where permissible by state and local regulations
Currently reside in AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
Dell Technologiese
Round Rock, TX; San Antonio, TX; Oklahoma City, OK
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Senior Technical Support Technician on our Technical Services team in Round Rock, Texas and Remote, Texas to do the best work of your career and make a profound social impact.
What will your next job look like? This opportunity will provide hands-on, technical and customer-facing training designed just for you, the eager self-starter. You will have the perfect balance of being part of an established company, using your entrepreneurial spirit to make it your own.
Do you have strong technical aptitude combined with empathetic interpersonal skills? Imagine what formal on the job training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. Join our team!
Key Responsibilities:
As part of our Technical Services Support Team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
In this role, you will have the opportunity to:
Provide first rate Technical Support on Dell supplied products and/or peripherals
Actively support the customer in all aspects to problem resolution, keeping the customer informed and updated throughout the life of the incident
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
Use troubleshooting techniques and tools learned in training to identify technical defects and issues
Assign incidents according to documented guidelines and procedures
Mentor and coach other team members
Essential requirements include:
Excellent communication skills including customer focus, phone etiquette and work ethic
Ability to handle stressful situations and communicate professionally with (occasional) “not so happy” customers
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to work different days:
Monday - Friday, Tuesday - Saturday or Sunday - Thursday
Ability to work different hours based on an 8-hour shift, 40 hours per week
High School Diploma or GED and equivalent experience solving problems in a customer relations environment
It’s a plus if you have the following:
Any relevant industry certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
Knowledge of computer hardware or software
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .
Jun 28, 2021
Full time
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for our customers whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Senior Technical Support Technician on our Technical Services team in Round Rock, Texas and Remote, Texas to do the best work of your career and make a profound social impact.
What will your next job look like? This opportunity will provide hands-on, technical and customer-facing training designed just for you, the eager self-starter. You will have the perfect balance of being part of an established company, using your entrepreneurial spirit to make it your own.
Do you have strong technical aptitude combined with empathetic interpersonal skills? Imagine what formal on the job training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. Join our team!
Key Responsibilities:
As part of our Technical Services Support Team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
In this role, you will have the opportunity to:
Provide first rate Technical Support on Dell supplied products and/or peripherals
Actively support the customer in all aspects to problem resolution, keeping the customer informed and updated throughout the life of the incident
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
Use troubleshooting techniques and tools learned in training to identify technical defects and issues
Assign incidents according to documented guidelines and procedures
Mentor and coach other team members
Essential requirements include:
Excellent communication skills including customer focus, phone etiquette and work ethic
Ability to handle stressful situations and communicate professionally with (occasional) “not so happy” customers
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to work different days:
Monday - Friday, Tuesday - Saturday or Sunday - Thursday
Ability to work different hours based on an 8-hour shift, 40 hours per week
High School Diploma or GED and equivalent experience solving problems in a customer relations environment
It’s a plus if you have the following:
Any relevant industry certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
Knowledge of computer hardware or software
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .
Position Summary: The Cyber Security Assessor conducts assessments of the security controls and control enhancements employed within or inherited by the client’s system, determining the overall effectiveness of the controls. This role implements, monitors, supports, and hardens cloud infrastructure and environments, and works with client leadership to help architect and design a secure architecture, identify, and solve scale challenges, and navigate migration to cloud technologies with security in mind. Key Responsibilities [1] :
Plan and conduct security authorization reviews and assurance case development for initial installation of systems and networks. Review authorization and assurance documents to confirm that the level of risk is within acceptable limits for each software application, system, network, or third-party vendor.
Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
Develop security compliance processes and/or audits for external services (i.e., third-party vendors, cloud service providers, etc.).
Perform security reviews, identify gaps in security architecture and develop a security risk management plan.
Perform risk analysis (i.e., threat, vulnerability, and probability of occurrence) whenever an application or system undergoes a major change.
Implement risk management programs utilizing NIST and FISMA compliance frameworks.
Participate in Risk Governance process to provide security risks, mitigations, and input on other technical risks.
Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
Proactively and collaboratively partner with the CISO to ensure risks are identified, managed and/or mitigated to reduce organizational risks.
Contribute to ATO documentation.
Contribute to other Information Risk and Assurance programs and functions as needed.
Evaluate IS threats and vulnerabilities to determine whether additional safeguards are required.
Identify opportunities to improve processes and services of risk management.
Be mindful and responsive to challenges that may surface with legacy applications.
Experience, Knowledge, Skills & Abilities:
3-5 years’ professional experience in information security, including supporting security documentation and ATOs; information security and DevOps team experience (ideally working in a matrixed team environment)
In-depth knowledge and experience of next-gen technical architectures, cloud infrastructures, networking infrastructures, evolving business practices, development practices, finding innovative ways to enable secure business practices and strong risk management skills
Zero-trust architecture and identity management experience required, Google Cloud and Azure experience desired
Advanced understanding of policy and compliance for FISMA, NIST SP800-53 r5 and Security Controls
Ability to examine, interpret, document and evaluate security strategies and defenses to determine security and business impacts
Experience inheriting FedRamp controls
Incident response documentation process proficiency
Familiarity with Risk Management; with cyber threat hunting and vulnerability management
Understanding of DHS CDM as well as Microservices, API's, and 3rd Party Identity Management
Able to effectively evaluate third-party tools
Knowledge to proactively make informed decisions and recommendations
Understanding and experience with WCAG standards as well as DOD STIG
Strong oral and written communication skills with an attention to details; ensure documentation meets compliance, technical and quality standards, and supports project objectives; familiar with the Plain Writing Act and writing to an audience; able to diagram and illustrate workflows
Respectful demeanor and interpersonal skills; ability to work independently and as part of a collaborative team in virtual and in-person environments
Strong organizational, administrative and project coordination skills, ability to effectively manage multiple priorities, exercise sound judgment, ask questions and be open to the input and decisions of others
BCT Partners is on a mission: To provide insights about diverse people that lead to equity. We offer a full range of services including consulting, research, training, technology, and analytics services in order to deliver results that improve lives. Inequities in society, including unconscious bias, can exist on many levels — structurally, systematically and even randomly within organizations, institutions, and programs that are intended to benefit society. As a minority owned consulting practice, we have a unique perspective on these disparities and are able to leverage our deep expertise to help drive organizations towards solutions such as conscious inclusion, that close those gaps. BCT possesses a solid understanding of the sectors where diverse people work, live, and play — healthcare, children & families, housing & community development, economic development, workforce development, and diversity, equity & inclusion. We combine our subject matter expertise with precision analytics and technology to help inform decision-making, gauge progress, measure impact and drive successful outcomes. Our ultimate goal is to eliminate disparities in order to create a more equitable society. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity access for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients This position supports several BCT clients. A majority of the work will be with the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM) . The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities. This Project ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations. These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve. OIRM operates across four segments, all reporting to the ACL Chief Information Officer: 1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS) , 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results. OIRM has contracted with BCT Partners to provide support to EDSS. [1] Job descriptions serve to provide guidance and information regarding position responsibilities and job expectations. BCT Partners reserves the right, where permitted by law, to modify position responsibilities, sometimes without notice or written updates to the job description documents. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa
Jun 03, 2021
Full time
Position Summary: The Cyber Security Assessor conducts assessments of the security controls and control enhancements employed within or inherited by the client’s system, determining the overall effectiveness of the controls. This role implements, monitors, supports, and hardens cloud infrastructure and environments, and works with client leadership to help architect and design a secure architecture, identify, and solve scale challenges, and navigate migration to cloud technologies with security in mind. Key Responsibilities [1] :
Plan and conduct security authorization reviews and assurance case development for initial installation of systems and networks. Review authorization and assurance documents to confirm that the level of risk is within acceptable limits for each software application, system, network, or third-party vendor.
Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
Develop security compliance processes and/or audits for external services (i.e., third-party vendors, cloud service providers, etc.).
Perform security reviews, identify gaps in security architecture and develop a security risk management plan.
Perform risk analysis (i.e., threat, vulnerability, and probability of occurrence) whenever an application or system undergoes a major change.
Implement risk management programs utilizing NIST and FISMA compliance frameworks.
Participate in Risk Governance process to provide security risks, mitigations, and input on other technical risks.
Ensure that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc.
Proactively and collaboratively partner with the CISO to ensure risks are identified, managed and/or mitigated to reduce organizational risks.
Contribute to ATO documentation.
Contribute to other Information Risk and Assurance programs and functions as needed.
Evaluate IS threats and vulnerabilities to determine whether additional safeguards are required.
Identify opportunities to improve processes and services of risk management.
Be mindful and responsive to challenges that may surface with legacy applications.
Experience, Knowledge, Skills & Abilities:
3-5 years’ professional experience in information security, including supporting security documentation and ATOs; information security and DevOps team experience (ideally working in a matrixed team environment)
In-depth knowledge and experience of next-gen technical architectures, cloud infrastructures, networking infrastructures, evolving business practices, development practices, finding innovative ways to enable secure business practices and strong risk management skills
Zero-trust architecture and identity management experience required, Google Cloud and Azure experience desired
Advanced understanding of policy and compliance for FISMA, NIST SP800-53 r5 and Security Controls
Ability to examine, interpret, document and evaluate security strategies and defenses to determine security and business impacts
Experience inheriting FedRamp controls
Incident response documentation process proficiency
Familiarity with Risk Management; with cyber threat hunting and vulnerability management
Understanding of DHS CDM as well as Microservices, API's, and 3rd Party Identity Management
Able to effectively evaluate third-party tools
Knowledge to proactively make informed decisions and recommendations
Understanding and experience with WCAG standards as well as DOD STIG
Strong oral and written communication skills with an attention to details; ensure documentation meets compliance, technical and quality standards, and supports project objectives; familiar with the Plain Writing Act and writing to an audience; able to diagram and illustrate workflows
Respectful demeanor and interpersonal skills; ability to work independently and as part of a collaborative team in virtual and in-person environments
Strong organizational, administrative and project coordination skills, ability to effectively manage multiple priorities, exercise sound judgment, ask questions and be open to the input and decisions of others
BCT Partners is on a mission: To provide insights about diverse people that lead to equity. We offer a full range of services including consulting, research, training, technology, and analytics services in order to deliver results that improve lives. Inequities in society, including unconscious bias, can exist on many levels — structurally, systematically and even randomly within organizations, institutions, and programs that are intended to benefit society. As a minority owned consulting practice, we have a unique perspective on these disparities and are able to leverage our deep expertise to help drive organizations towards solutions such as conscious inclusion, that close those gaps. BCT possesses a solid understanding of the sectors where diverse people work, live, and play — healthcare, children & families, housing & community development, economic development, workforce development, and diversity, equity & inclusion. We combine our subject matter expertise with precision analytics and technology to help inform decision-making, gauge progress, measure impact and drive successful outcomes. Our ultimate goal is to eliminate disparities in order to create a more equitable society. We invite and welcome to our team people who share our values and goals; those with a passion for making the world a better place, who see strength in our diversity, seek equal opportunity access for all communities and are motivated to create a more equitable and just society. We appreciate the knowledge, abilities, and ideas of each individual and embrace his/her/their positive contributions to our collaborative and dynamic work environment. Our Clients This position supports several BCT clients. A majority of the work will be with the U.S. Department of Health and Human Services (HHS) Administration for Community Living (ACL) Office of Information Resources Management (OIRM) . The mission of HHS ACL is to maximize the independence, well-being, and health of older adults, people with disabilities across the lifespan, and their families and caregivers. ACL’s Office of Information Resources Management (OIRM), located within the Center for Management and Budget (CMB), works with ACL’s program centers to provide and transform information technology services in support of programs serving older Americans and Americans with disabilities. This Project ACL’s goal is to identify, develop, operate and secure a portfolio of new and existing systems that better support the needs of its program, increase system security, and/or reduce the cost for system development and operations. These technology solutions must comply with a complex set of laws and regulations, as well as user and reporting requirements, and must be sustainable and easily adaptable as program and compliance requirements evolve. OIRM operates across four segments, all reporting to the ACL Chief Information Officer: 1) IT Portfolio Management (ITPM), 2) Enterprise Digital Strategies & Solutions (EDSS) , 3) Policy, and 4) Administrative Support. These segments are cohesive and must work in concert to achieve effective results. OIRM has contracted with BCT Partners to provide support to EDSS. [1] Job descriptions serve to provide guidance and information regarding position responsibilities and job expectations. BCT Partners reserves the right, where permitted by law, to modify position responsibilities, sometimes without notice or written updates to the job description documents. BCT Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and or/ veteran status, or any other Federal or State legally protected class. BCT Partners will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at careers@bctpartners.com . We appreciate the diversity of our communities and invite all who are interested to apply. For more information regarding BCT Partners' commitment to equal employment opportunity and affirmative action please click here: www.bctpartners.com/eeoaa
This is a remote Call Center Panel Relations Specialist, role. We are seeking Bilingual candidates, fluent in both English and Spanish, who live within a commutable distance to our Dallas Tx. location.
This role has “work from home” flexibility. While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
About the role:
The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Role Details
Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
Meets outbound and inbound call metrics.
Builds solid, productive panelist relationships through positive communication.
Collects and analyzes data, providing feedback to panelists.
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
Investigates and resolves proprietary system generated panelist performance issues.
Schedules return calls as needed with panelists.
Works with support departments as needed to resolve panelist issues.
Qualifications:
In addition to a professional attitude, the successful candidate should also possess the following:
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Spanish and/or Asian bilingual skills required
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred
About the Team:
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
May 11, 2021
Full time
This is a remote Call Center Panel Relations Specialist, role. We are seeking Bilingual candidates, fluent in both English and Spanish, who live within a commutable distance to our Dallas Tx. location.
This role has “work from home” flexibility. While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
About the role:
The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Role Details
Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
Meets outbound and inbound call metrics.
Builds solid, productive panelist relationships through positive communication.
Collects and analyzes data, providing feedback to panelists.
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
Investigates and resolves proprietary system generated panelist performance issues.
Schedules return calls as needed with panelists.
Works with support departments as needed to resolve panelist issues.
Qualifications:
In addition to a professional attitude, the successful candidate should also possess the following:
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
Spanish and/or Asian bilingual skills required
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred
About the Team:
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
Oregon Parks and Recreation
725 Summer Street NE, Salem, OR 97301
Title: Infrastructure Specialist
Job Number: REQ-63380
Duration: Approximately 6 months
Salary: $4,213 - $6,371 per month
Application Deadline: 05/09/2021 at 11:59pm Pacific Time
Do you have IT experience in Infrastructure Support ? Do you use your Customer Service skills to provide outstanding technical support?
If this sounds like you, come join our leadership team as an Infrastructure Specialist and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 4 .
This is a temporary position that is expected to last for 6 months (1,040 hours).
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As an Infrastructure Specialist, you will provide infrastructure support with direct delivery of end user computing products from desktops to mobile solutions. Your work will be accomplished via remote management tools, as well as direct hands on support for device management, license support, applications, network, and in some cases voice.
Minimum Qualifications:
(a) Three (3) years of information systems experience in Infrastructure Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Infrastructure Support.
OR
(c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
What we are looking for (Desired Attributes):
Experience with Microsoft operating systems, Microsoft Active Directory, Cisco network and security solutions, desktop software and/or licensing schemes.
Working knowledge of locally run software systems, and network-based software solutions.
Ability to listen to what people say and ask appropriate questions to obtain needed information.
Ability to provide factual information based on observation, knowledge and understanding.
Outstanding customer service skills for both internal and external customer.
Strong written and verbal communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Infrastructure-Specialist--Temporary---6-Months-_REQ-63380
Apr 23, 2021
Full time
Title: Infrastructure Specialist
Job Number: REQ-63380
Duration: Approximately 6 months
Salary: $4,213 - $6,371 per month
Application Deadline: 05/09/2021 at 11:59pm Pacific Time
Do you have IT experience in Infrastructure Support ? Do you use your Customer Service skills to provide outstanding technical support?
If this sounds like you, come join our leadership team as an Infrastructure Specialist and support one of Oregon’s greatest resources – State Parks!
This position falls under the classification Information Systems Specialist 4 .
This is a temporary position that is expected to last for 6 months (1,040 hours).
Our Mission
OPRD’s mission is to provide and protect outstanding natural, scenic, cultural, historic and recreational sites for the enjoyment and education of present and future generations.
Our Operating Principles
Oregon Parks and Recreation Department (OPRD) believes Operating Principles are core values that, if mutually accepted and supported by all employees, will create a connected, respectful, and trusting work environment. Our Operating Principles are: Accountability, Commitment, Empathy, Empowerment, Fun, Integrity, Respect, & Well-being.
What you will do:
As an Infrastructure Specialist, you will provide infrastructure support with direct delivery of end user computing products from desktops to mobile solutions. Your work will be accomplished via remote management tools, as well as direct hands on support for device management, license support, applications, network, and in some cases voice.
Minimum Qualifications:
(a) Three (3) years of information systems experience in Infrastructure Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Infrastructure Support.
OR
(c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
What we are looking for (Desired Attributes):
Experience with Microsoft operating systems, Microsoft Active Directory, Cisco network and security solutions, desktop software and/or licensing schemes.
Working knowledge of locally run software systems, and network-based software solutions.
Ability to listen to what people say and ask appropriate questions to obtain needed information.
Ability to provide factual information based on observation, knowledge and understanding.
Outstanding customer service skills for both internal and external customer.
Strong written and verbal communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
What's in it for you:
This is a fantastic opportunity to support millions of visitors connecting with the best state park system in America.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OPRD--Central-Office/Infrastructure-Specialist--Temporary---6-Months-_REQ-63380
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
The Technician will support the Building and Construction business by performing testing on a variety of building products within our glazing group (insulated and safety glass). This is an entry level, hands-on position that requires physical labor. On-the-job training provided and excellent opportunities for growth offered. We’re looking for an individual who can perform tasks with limited supervision while maintaining the highest level of professionalism and integrity.
Duties:
Follow and enforce all safety requirements and company policies while providing exceptional customer service
Take full responsibility for assigned projects
Manage all assigned jobs through Oasis (proposals, job progress, job notifications, invoicing, documentation of test data, reporting, job closure)
Coordinate test schedule with equipment schedule and other department testing
Track and condition test specimens
Set-up/mount and perform standard and advanced/specialty tests on building products in accordance with referenced specifications and procedures
Check calibration status of test equipment prior to testing
Analyse test results and write accurate and concise test reports that summarize the test procedures and results
Communicate with clients regarding test preparation, procedures, and results
Perform other duties as assigned
Qualifications:
High School Diploma or GED, Degree in a technical field preferred or related experience
Technically competency to understand and communicate test procedures, specifications, and results and possess a mechanical aptitude
Familiarity with Quality Assurance policies and procedures which relate to the control, storage, and disposition of test specimens
General construction/carpentry knowledge and experience using power tools
Physical ability to routinely lift at least 50 pounds
Physical ability to sit, stand, crouch, bend, climb stairs and ladders, crawl, push, pull, etc. as required to perform job duties
Ability to follow directions and work with minimal supervision
Excellent customer service skills
Strong communication skills – both written and oral
Good computer skills using Word and Excel, and AutoCAD if applicable
Ability to travel as business needs dictate
Valid Drivers’ License and acceptable driving record
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Mar 23, 2021
Full time
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
The Technician will support the Building and Construction business by performing testing on a variety of building products within our glazing group (insulated and safety glass). This is an entry level, hands-on position that requires physical labor. On-the-job training provided and excellent opportunities for growth offered. We’re looking for an individual who can perform tasks with limited supervision while maintaining the highest level of professionalism and integrity.
Duties:
Follow and enforce all safety requirements and company policies while providing exceptional customer service
Take full responsibility for assigned projects
Manage all assigned jobs through Oasis (proposals, job progress, job notifications, invoicing, documentation of test data, reporting, job closure)
Coordinate test schedule with equipment schedule and other department testing
Track and condition test specimens
Set-up/mount and perform standard and advanced/specialty tests on building products in accordance with referenced specifications and procedures
Check calibration status of test equipment prior to testing
Analyse test results and write accurate and concise test reports that summarize the test procedures and results
Communicate with clients regarding test preparation, procedures, and results
Perform other duties as assigned
Qualifications:
High School Diploma or GED, Degree in a technical field preferred or related experience
Technically competency to understand and communicate test procedures, specifications, and results and possess a mechanical aptitude
Familiarity with Quality Assurance policies and procedures which relate to the control, storage, and disposition of test specimens
General construction/carpentry knowledge and experience using power tools
Physical ability to routinely lift at least 50 pounds
Physical ability to sit, stand, crouch, bend, climb stairs and ladders, crawl, push, pull, etc. as required to perform job duties
Ability to follow directions and work with minimal supervision
Excellent customer service skills
Strong communication skills – both written and oral
Good computer skills using Word and Excel, and AutoCAD if applicable
Ability to travel as business needs dictate
Valid Drivers’ License and acceptable driving record
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
This position is responsible for performing field inspections at existing job sites to ensure compliance with installation standards, per NFPA 80 and
Duties:
· Perform inspections on door assemblies and wall conditions to ensure compliance with installation standards
· Record the details of assemblies and wall conditions
· Provide labels for door and frame components that meet requirements
· Document corrective actions to assemblies
· Obtain signature on Certificate of Acceptance form when inspection is completed (an Intertek Form)
· Issue report summarizing the results of the inspection
· Perform other work as required
Qualifications:
Associate’s degree in technical field, or equivalent
1-4 years related experience
Knowledge of building codes
Knowledge of door and frame installation
Knowledge of NFPA 80 and its application
Ability to travel 100%
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Mar 12, 2021
Part time
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
This position is responsible for performing field inspections at existing job sites to ensure compliance with installation standards, per NFPA 80 and
Duties:
· Perform inspections on door assemblies and wall conditions to ensure compliance with installation standards
· Record the details of assemblies and wall conditions
· Provide labels for door and frame components that meet requirements
· Document corrective actions to assemblies
· Obtain signature on Certificate of Acceptance form when inspection is completed (an Intertek Form)
· Issue report summarizing the results of the inspection
· Perform other work as required
Qualifications:
Associate’s degree in technical field, or equivalent
1-4 years related experience
Knowledge of building codes
Knowledge of door and frame installation
Knowledge of NFPA 80 and its application
Ability to travel 100%
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
The CAD Operator will support the B&C business line by preparing various CAD deliverables. We’re looking for somebody who is able to prepare and review deliverables as per client expectations.
Duties:
Prepare various CAD deliverables including drawings and models.
CAD support to field activities and work executions.
Prepare and review deliverables as per client expectations.
Primary duty is CAD work (80-90%)
Secondary duty is Technician Assistant (10-20%)
Qualifications - External
Qualifications:
High School Diploma or GED
Experience using a variety of AutoCAD and Microsoft Office software packages
Ability to prioritize and proceed with objectives without supervision
Competency in reviewing client design drawings
Competency in working in Imperial and Metric systems
Ability to work individually or in team environments
Ability to work overtime and weekends if needed
Ability to work well under pressure and understands deadlines.
Great organizational skills
Ability to use ladders, be comfortable at heights up to a maximum 60', ability to occasionally lift & carry 60lbs.
Ability to pass background and drug screen
Have acceptable driving record and reliable transportation
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity. Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Mar 11, 2021
Full time
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
The CAD Operator will support the B&C business line by preparing various CAD deliverables. We’re looking for somebody who is able to prepare and review deliverables as per client expectations.
Duties:
Prepare various CAD deliverables including drawings and models.
CAD support to field activities and work executions.
Prepare and review deliverables as per client expectations.
Primary duty is CAD work (80-90%)
Secondary duty is Technician Assistant (10-20%)
Qualifications - External
Qualifications:
High School Diploma or GED
Experience using a variety of AutoCAD and Microsoft Office software packages
Ability to prioritize and proceed with objectives without supervision
Competency in reviewing client design drawings
Competency in working in Imperial and Metric systems
Ability to work individually or in team environments
Ability to work overtime and weekends if needed
Ability to work well under pressure and understands deadlines.
Great organizational skills
Ability to use ladders, be comfortable at heights up to a maximum 60', ability to occasionally lift & carry 60lbs.
Ability to pass background and drug screen
Have acceptable driving record and reliable transportation
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity. Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
This position is responsible for job quotes and job files, and is the Client's main point of contact.
Duties:
Follow and enforce all safety requirements and company policies
Provide exceptional customer service
Take full responsibility for assigned projects
Write, process and send quotes
Follow up on quotes until they are resolved
Open and manage jobs in OASIS
Assist in preparation of forecasts and sales reports
Prepare working drawings for curtain wall mock-ups
Respond to clients with questions on test standards or regarding reports
Purchase job related items
Data sheet management
Survey clients regarding customer satisfaction and enter responses in global NPS database
Performs other work as required
Qualifications
High School Diploma or GED required, Degree preferred
3+ years of experience directly related with customer service and/or sales
Experience utilizing AutoCAD
Experience that facilitates an understanding of the employed department preferred
General knowledge of all procedures related to the test areas
Technical competence to effectively communicate the test procedure concepts, specifications and results with customers
Experience with OASIS in order to create job files, invoices, etc.
Strong communication skills
High level of computer proficiency, including MS Word, MS Excel, and Adobe Pro
Demonstrable competence in the command of the English language including grammatical skills, and ability to review and assist in the preparation of technical reports
Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
Ability to travel as business needs dictate
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
Mar 09, 2021
Full time
Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.
This position is responsible for job quotes and job files, and is the Client's main point of contact.
Duties:
Follow and enforce all safety requirements and company policies
Provide exceptional customer service
Take full responsibility for assigned projects
Write, process and send quotes
Follow up on quotes until they are resolved
Open and manage jobs in OASIS
Assist in preparation of forecasts and sales reports
Prepare working drawings for curtain wall mock-ups
Respond to clients with questions on test standards or regarding reports
Purchase job related items
Data sheet management
Survey clients regarding customer satisfaction and enter responses in global NPS database
Performs other work as required
Qualifications
High School Diploma or GED required, Degree preferred
3+ years of experience directly related with customer service and/or sales
Experience utilizing AutoCAD
Experience that facilitates an understanding of the employed department preferred
General knowledge of all procedures related to the test areas
Technical competence to effectively communicate the test procedure concepts, specifications and results with customers
Experience with OASIS in order to create job files, invoices, etc.
Strong communication skills
High level of computer proficiency, including MS Word, MS Excel, and Adobe Pro
Demonstrable competence in the command of the English language including grammatical skills, and ability to review and assist in the preparation of technical reports
Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
Ability to travel as business needs dictate
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.
A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.
We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.
PeopleTec is currently seeking an Aviation Integration SME to support our Huntsville, AL location.
We are looking for a technical professional with a strong background in rotorcraft new equipment integration including major subsystems (engines, drives, hydraulics, etc) as well as knowledge of Mission Equipment Packages (MEP). Candidate must have a strong understanding of the Army Aviation enterprise with competency in early acquisition life cycle development programs as well as a demonstrated ability to deliver value to stakeholders by providing technical recommendations and cultivating and building relationships across large, complex organizations. Direct experience supporting requirements development, risk reduction, and interface definition is required.
Required Skills/Experience:
Rotorcraft system subject matter expertise
System Integration and Risk Reduction
Strong Understanding of Mission Equipment Packages
Experience with Interface Control Documents
Travel: 20%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Bachelor's Degree and 15+ years of experience required. Experience may be substitute in lieu of a degree.
Desired Skills :
Project Management Professional (PMP) certification
Special Operations Aviation experience
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1676280-421753
Feb 16, 2021
Full time
PeopleTec is currently seeking an Aviation Integration SME to support our Huntsville, AL location.
We are looking for a technical professional with a strong background in rotorcraft new equipment integration including major subsystems (engines, drives, hydraulics, etc) as well as knowledge of Mission Equipment Packages (MEP). Candidate must have a strong understanding of the Army Aviation enterprise with competency in early acquisition life cycle development programs as well as a demonstrated ability to deliver value to stakeholders by providing technical recommendations and cultivating and building relationships across large, complex organizations. Direct experience supporting requirements development, risk reduction, and interface definition is required.
Required Skills/Experience:
Rotorcraft system subject matter expertise
System Integration and Risk Reduction
Strong Understanding of Mission Equipment Packages
Experience with Interface Control Documents
Travel: 20%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
Bachelor's Degree and 15+ years of experience required. Experience may be substitute in lieu of a degree.
Desired Skills :
Project Management Professional (PMP) certification
Special Operations Aviation experience
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1676280-421753
PeopleTec is currently seeking a Quality Engineer to support our Huntsville, AL location.
PeopleTec, Inc, a rapidly growing employee-owned company, is searching for a talented, experienced Quality Engineer to serve as an on-site support contractor in support of production process. Under Government oversight, the Quality Engineer will perform a variety of engineering tasks in support of the Program Office. The candidate must have strong, first-hand technical expertise in quality management systems, qualification/acceptance testing, first article inspection, technical data package development and root cause analysis/corrective action.
Required Skills/Experience:
Ability to ensure that quality systems are established, implemented, and maintained in accordance with AS9100 and other industry standards
Ability to coordinate basic and advanced quality processes, and assisting engineering and manufacturing with quality related issues
Ability to recommend, design, develop, and implement quality requirements for technical data, inspection equipment, and manufacturing and test procedures
Experience performing requirements verification to include first article inspection, qualification/acceptance testing, quality system audits and process/procedure validation
Provide technical expertise in support of root cause failure investigation/corrective action implementation, defect tracking/trend analysis, and process improvement
Knowledge of work across divisions of the company to introduce and improve levels of conformance to the Quality Management System
Good communication with customers and suppliers
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree and 3+ years of experience are required.
Desired Skills :
Experience with US Government customers
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1609750-421753
Dec 10, 2020
Full time
PeopleTec is currently seeking a Quality Engineer to support our Huntsville, AL location.
PeopleTec, Inc, a rapidly growing employee-owned company, is searching for a talented, experienced Quality Engineer to serve as an on-site support contractor in support of production process. Under Government oversight, the Quality Engineer will perform a variety of engineering tasks in support of the Program Office. The candidate must have strong, first-hand technical expertise in quality management systems, qualification/acceptance testing, first article inspection, technical data package development and root cause analysis/corrective action.
Required Skills/Experience:
Ability to ensure that quality systems are established, implemented, and maintained in accordance with AS9100 and other industry standards
Ability to coordinate basic and advanced quality processes, and assisting engineering and manufacturing with quality related issues
Ability to recommend, design, develop, and implement quality requirements for technical data, inspection equipment, and manufacturing and test procedures
Experience performing requirements verification to include first article inspection, qualification/acceptance testing, quality system audits and process/procedure validation
Provide technical expertise in support of root cause failure investigation/corrective action implementation, defect tracking/trend analysis, and process improvement
Knowledge of work across divisions of the company to introduce and improve levels of conformance to the Quality Management System
Good communication with customers and suppliers
Travel: 5%
Must be a U.S. Citizen
An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
Education Requirements:
A Bachelor's Degree and 3+ years of experience are required.
Desired Skills :
Experience with US Government customers
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/openings/peopletec/jobs/1609750-421753
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Nov 25, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
The Oregon Health Authority has a fantastic opportunity for an experienced Support Analyst with video conferencing support skills to join an excellent team, provide top-notch remote support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 6.
WHAT YOU WILL DO!
As a Senior Support Analyst for the Office of Information Services' Collaborative Communications Unit, you will be responsible for providing administrator-level support for enterprise video conferencing and other communication functions supported by the work unit. The primary platform is Skype for Business, which is moving to Microsoft Teams, but may involve interoperability with other platforms.
In this role, your responsibilities will include user management, server administration, cloud configurations, security permissions, advanced device/service troubleshooting, advanced customer service/assistance/support, and coordinate/perform user training.
WHAT WE ARE LOOKING FOR:
(a) Five (5) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Three (3) years of information systems experience in Technical Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Technical Support. OR (d) A Master’s degree or higher in Information Technology, Computer Science, or a related field.
Experience providing advanced end-user support and training to users of video conferencing equipment, applications, and conference bridging systems/services.
Experience with Microsoft Skype for Business and Microsoft Teams video conferencing clients, room systems, servers, and codecs.
Excellent written and verbal communication and presentation skills.
Experience with Microsoft 365 Portal Administration.
Experience with video equipment, editing software, event production, and publishing/webcasting live or recorded events.
Experience with telephone conference dial-in systems/services.
Experience creating and maintaining end-user setup and configuration instructions.
Experience with video conferencing software on mobile devices.
Ability to build relationships and facilitate effective discussions with employees at all levels of the organization.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Nov 19, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for an experienced Support Analyst with video conferencing support skills to join an excellent team, provide top-notch remote support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 6.
WHAT YOU WILL DO!
As a Senior Support Analyst for the Office of Information Services' Collaborative Communications Unit, you will be responsible for providing administrator-level support for enterprise video conferencing and other communication functions supported by the work unit. The primary platform is Skype for Business, which is moving to Microsoft Teams, but may involve interoperability with other platforms.
In this role, your responsibilities will include user management, server administration, cloud configurations, security permissions, advanced device/service troubleshooting, advanced customer service/assistance/support, and coordinate/perform user training.
WHAT WE ARE LOOKING FOR:
(a) Five (5) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Three (3) years of information systems experience in Technical Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Technical Support. OR (d) A Master’s degree or higher in Information Technology, Computer Science, or a related field.
Experience providing advanced end-user support and training to users of video conferencing equipment, applications, and conference bridging systems/services.
Experience with Microsoft Skype for Business and Microsoft Teams video conferencing clients, room systems, servers, and codecs.
Excellent written and verbal communication and presentation skills.
Experience with Microsoft 365 Portal Administration.
Experience with video equipment, editing software, event production, and publishing/webcasting live or recorded events.
Experience with telephone conference dial-in systems/services.
Experience creating and maintaining end-user setup and configuration instructions.
Experience with video conferencing software on mobile devices.
Ability to build relationships and facilitate effective discussions with employees at all levels of the organization.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
The Oregon Health Authority has a fantastic opportunity for Three (3) Service Desk Technicians to join an excellent team, provide top-notch support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 3.
WHAT YOU WILL DO!
As a Service Desk Technician, you will provide support to both internal an external customers of the Office of Information Services (OIS).
In this Tier 1 position, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or two technical areas and general knowledge in a few others.
Additionally, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will answer complex technical questions that will require both strong technical and customer service skills. You will also pass problems that you cannot resolve to upper-level technical support personnel within and outside of the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree or higher in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
Experience providing large volume technical support and responding to a wide range of requests.
Working knowledge of state agencies, programs, locations of offices and staff.
Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
Willingness to collaborate, share information and contribute to a team’s success.
Excellent customer service skills for both internal and external customers.
Ability to demonstrate initiative and independent judgement.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
These are full-time, permanent positions that are classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Oct 26, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for Three (3) Service Desk Technicians to join an excellent team, provide top-notch support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 3.
WHAT YOU WILL DO!
As a Service Desk Technician, you will provide support to both internal an external customers of the Office of Information Services (OIS).
In this Tier 1 position, you will concentrate on receiving and recording end-user desktop issues. You will resolve repetitive issues such as password resets and training/inquiry questions. You will need to demonstrate specialized knowledge in one or two technical areas and general knowledge in a few others.
Additionally, you will clearly communicate solutions in a user-friendly and professional manner and provide one-on-one training over the phone or in-person. You will answer complex technical questions that will require both strong technical and customer service skills. You will also pass problems that you cannot resolve to upper-level technical support personnel within and outside of the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Two (2) years of information systems experience in Technical Support. OR (b) An Associate's degree or higher in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
Experience providing large volume technical support and responding to a wide range of requests.
Working knowledge of state agencies, programs, locations of offices and staff.
Ability to work under pressure and retain a professional and tactful manner in all interactions with customers.
Willingness to collaborate, share information and contribute to a team’s success.
Excellent customer service skills for both internal and external customers.
Ability to demonstrate initiative and independent judgement.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
These are full-time, permanent positions that are classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Founded in 1936, the National Wildlife Federation (NWF or Federation) is America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all stripes. The Federation's mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.
To advance our mission, we are seeking a full-time Technology Services Specialist to join our staff, working out of our Reston, VA. (Due to COVID-19 all employees are working remotely until we make return to work decisions)
Technology Services Specialists serve as the primary point of contact with staff at the National Wildlife Federation for day-to-day technology needs. The background and responsibilities include knowledge of the personal hardware and software used by staff, confidence and interest in researching and trouble-shooting new and existing technologies related to usability, durability, security, and attention to detail and process needed to enable efficient and resilient helpdesk operations.
Personal attributes required for this role: responsiveness to the typical range of technology understanding found in a large workplace, and commitment to a customer ethic that maintains and grows workplace productivity and satisfaction. Specialists are measured on both throughput performance and workplace improvement.
Responsibilities:
Provide timely support to all staff on NWF-administered business-user hardware and software including VoIP phones, laptops, mobile device connectivity, operating systems, MS Office, Zoom and other business applications.
Respond to requests through multiple means: telephone, email, face-to-face contact (due to COVID-19 this will be very limited) and help desk ticketing system (SolarWinds Service Desk). Maintain thorough notes of actions and resolutions, and conduct proper routing and escalations as outlined by the Helpdesk Team Lead and AVP of IT.
Build and deploy new and existing computers on a set schedule. Contribute in maintaining and up-to-date computer asset inventory. Oversee hardware shipping and returns from HQ and all regional offices.
Administer Office365, Active Directory, LastPass, HiveManager, Universal Type Client, Zoom (User & Phone System Management), Druva, and Listserv accounts and groups.
Manage task lists, regularly communicate with teammates on progress, barriers, and reprioritization needs.
Contribute to business processes development and improvement. Advocate for changes to improve helpdesk operations. Follow SOPs and policies. Produce or contribute to helpdesk operations and IT policy documentation.
Serve as a project team member on engagements executed within the Strategic Business Operations department. These can be projects led by other teams with tasks related to IT, or IT-driven projects.
Participate in new hardware and software rollout requirements gathering, analysis, rollout planning, and training and adoption services and related performance KPI during and post-implementation.
Co-lead the IT Ambassador Program, create session curricula and steward their assignments and contributions.
Contribute in maintaining an up to date Knowledgebase documentation library living in SolarWinds. Includes scheduled document reviews and updating.
Qualifications:
Bachelor’s degree or commensurate experience
3 or more years end-to-end personal computing management and technology acquisition experience Advanced skills in MS Office (2019-O365), Active Directory, macOS, and Windows 10. Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus
Considerable understanding of current and emerging Information Technology, knowledge of IT infrastructure, networks, LANs, WANs, computers, tablets, handheld devices, and telephony (VOIP)
Detail-oriented, able to follow tasks through to completion including appropriate documentation
Proven consistency in following SOPs and delivery on SLAs
Possess hands-on experience in building and maintaining computers
Efficient time management and task prioritization flexibility, comfortable with tight deadlines at times
Able to build trusting, collaborative and compassionate relationships
Feels personally accountable for individual and shared successes
Self-starter mentality, owns problems and pulls in other resources and expertise as needed to sleuth and resolve
Capable of understanding broader context and the bigger picture including NWF’s strategic vision and the essentials of our mission.
Application:
The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, 10 days of wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short- and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting and non-traditional work hours. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers .
We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer . Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity .
If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244.
The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Applying gives you the opportunity to be considered. If selected for this position, a background check will be conducted.
Candidates should submit a cover letter and resume.
Oct 05, 2020
Full time
Founded in 1936, the National Wildlife Federation (NWF or Federation) is America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all stripes. The Federation's mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.
To advance our mission, we are seeking a full-time Technology Services Specialist to join our staff, working out of our Reston, VA. (Due to COVID-19 all employees are working remotely until we make return to work decisions)
Technology Services Specialists serve as the primary point of contact with staff at the National Wildlife Federation for day-to-day technology needs. The background and responsibilities include knowledge of the personal hardware and software used by staff, confidence and interest in researching and trouble-shooting new and existing technologies related to usability, durability, security, and attention to detail and process needed to enable efficient and resilient helpdesk operations.
Personal attributes required for this role: responsiveness to the typical range of technology understanding found in a large workplace, and commitment to a customer ethic that maintains and grows workplace productivity and satisfaction. Specialists are measured on both throughput performance and workplace improvement.
Responsibilities:
Provide timely support to all staff on NWF-administered business-user hardware and software including VoIP phones, laptops, mobile device connectivity, operating systems, MS Office, Zoom and other business applications.
Respond to requests through multiple means: telephone, email, face-to-face contact (due to COVID-19 this will be very limited) and help desk ticketing system (SolarWinds Service Desk). Maintain thorough notes of actions and resolutions, and conduct proper routing and escalations as outlined by the Helpdesk Team Lead and AVP of IT.
Build and deploy new and existing computers on a set schedule. Contribute in maintaining and up-to-date computer asset inventory. Oversee hardware shipping and returns from HQ and all regional offices.
Administer Office365, Active Directory, LastPass, HiveManager, Universal Type Client, Zoom (User & Phone System Management), Druva, and Listserv accounts and groups.
Manage task lists, regularly communicate with teammates on progress, barriers, and reprioritization needs.
Contribute to business processes development and improvement. Advocate for changes to improve helpdesk operations. Follow SOPs and policies. Produce or contribute to helpdesk operations and IT policy documentation.
Serve as a project team member on engagements executed within the Strategic Business Operations department. These can be projects led by other teams with tasks related to IT, or IT-driven projects.
Participate in new hardware and software rollout requirements gathering, analysis, rollout planning, and training and adoption services and related performance KPI during and post-implementation.
Co-lead the IT Ambassador Program, create session curricula and steward their assignments and contributions.
Contribute in maintaining an up to date Knowledgebase documentation library living in SolarWinds. Includes scheduled document reviews and updating.
Qualifications:
Bachelor’s degree or commensurate experience
3 or more years end-to-end personal computing management and technology acquisition experience Advanced skills in MS Office (2019-O365), Active Directory, macOS, and Windows 10. Experience in Office 365 and with SolarWinds ServiceDesk ticketing software a plus
Considerable understanding of current and emerging Information Technology, knowledge of IT infrastructure, networks, LANs, WANs, computers, tablets, handheld devices, and telephony (VOIP)
Detail-oriented, able to follow tasks through to completion including appropriate documentation
Proven consistency in following SOPs and delivery on SLAs
Possess hands-on experience in building and maintaining computers
Efficient time management and task prioritization flexibility, comfortable with tight deadlines at times
Able to build trusting, collaborative and compassionate relationships
Feels personally accountable for individual and shared successes
Self-starter mentality, owns problems and pulls in other resources and expertise as needed to sleuth and resolve
Capable of understanding broader context and the bigger picture including NWF’s strategic vision and the essentials of our mission.
Application:
The National Wildlife Federation values work-life balance and a family-friendly atmosphere. Our paid time-off includes 3 weeks of vacation leave, 10 days of wellbeing leave, 10 paid holidays, 3 floating holidays, a week-long winter break, and additional leave options, per year. In addition, our benefits package includes medical, dental, and vision insurance, company paid life insurance, AD&D, short- and long-term disability, 16 weeks of paid FMLA leave, 403b retirement plan with employer matching and annual contribution, adoption benefits, and flexible work options including telecommuting and non-traditional work hours. Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers .
We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train, compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer . Applicants are invited to learn more about National Wildlife Federation’s commitment to diversity, equity, and inclusion at nwf.org/equity .
If you have a disability and require an accommodation or assistance with our online application process, please tell us how we can help by calling us at 703-438-6244.
The requirements listed in our job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed we encourage you to apply. Applying gives you the opportunity to be considered. If selected for this position, a background check will be conducted.
Candidates should submit a cover letter and resume.
The Oregon Health Authority has a fantastic opportunity for an experienced Technical Analyst to join an excellent team, provide high-level support and work to advance their IT operations.
This position is under the classification Information Systems Specialist 5.
WHAT YOU WILL DO!
As an IT Operations Analyst, you will identify, triage and work to restore essential IT services and application accessibility. You will minimize the impact of system outages and work proactively to identify faltering systems and seek to avoid outages. You will play a vital part in the ongoing operations of applications and systems within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).
In this role, you will primarily handle Major Incidents such as outages, service failures and loss of connectivity; and ETS Request Support including creating requests monitoring emails and setting up and following through on requests.
Additionally, you will be responsible for Event Management involving automation leverage, occurrence detection, impact evaluation, and disruption avoidance; assist in actions in regards to security concerns and find solutions to common issues and post solutions to a knowledge tree.
WHAT WE ARE LOOKING FOR:
(a) Four (4) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
Proficiency in Active Directory administration and troubleshooting in a large-scale multi-site environment.
Experience supporting mobile email devices.
Experience supporting, maintaining and administering core Microsoft Technologies including Windows Server.
Strong working knowledge of Internet/Intranet technologies including security features.
Strong working knowledge of network infrastructure and operations including switching, routing, Ethernet, TCP/IP, DNS and/or DHCP.
Experience working with remote access technology.
Proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook.
Outstanding customer service skills.
Experience in a professional service environment with responsibility for supporting multiple applications and network environments.
Excellent written and verbal communication and presentation skills.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
Sep 21, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for an experienced Technical Analyst to join an excellent team, provide high-level support and work to advance their IT operations.
This position is under the classification Information Systems Specialist 5.
WHAT YOU WILL DO!
As an IT Operations Analyst, you will identify, triage and work to restore essential IT services and application accessibility. You will minimize the impact of system outages and work proactively to identify faltering systems and seek to avoid outages. You will play a vital part in the ongoing operations of applications and systems within the Oregon Health Authority (OHA) and the Department of Human Services (DHS).
In this role, you will primarily handle Major Incidents such as outages, service failures and loss of connectivity; and ETS Request Support including creating requests monitoring emails and setting up and following through on requests.
Additionally, you will be responsible for Event Management involving automation leverage, occurrence detection, impact evaluation, and disruption avoidance; assist in actions in regards to security concerns and find solutions to common issues and post solutions to a knowledge tree.
WHAT WE ARE LOOKING FOR:
(a) Four (4) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Two (2) years of information systems experience in Technical Support. OR (c) A Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
Proficiency in Active Directory administration and troubleshooting in a large-scale multi-site environment.
Experience supporting mobile email devices.
Experience supporting, maintaining and administering core Microsoft Technologies including Windows Server.
Strong working knowledge of Internet/Intranet technologies including security features.
Strong working knowledge of network infrastructure and operations including switching, routing, Ethernet, TCP/IP, DNS and/or DHCP.
Experience working with remote access technology.
Proficiency with Microsoft Office including Word, Excel, PowerPoint and Outlook.
Outstanding customer service skills.
Experience in a professional service environment with responsibility for supporting multiple applications and network environments.
Excellent written and verbal communication and presentation skills.
Experience in creating and maintaining a work environment that is respectful and accepting of diversity among team members and the people we serve.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
The Oregon Health Authority has a fantastic opportunity for a Technician with Mobile Support experience to join an excellent team, provide top-notch support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Mobile Support Technician, you will be responsible for creating and maintaining scripts, programs and SQL databases that provide service automations for the unit. You will provide overall support for video conferencing, email, calendars, instant messaging, mobile devices and other communication functions supported by the work unit. You will also be responsible for order fulfillment, device/service troubleshooting, device/account setup/changes and general customer service/assistance/support.
In this role, you will create and maintain scripts using Microsoft PowerShell and other languages and some user interfaces for routine tasks. You will manage data storage, validation, querying and reporting using Microsoft SQL Server and SQL tools. You will also perform administrative entry and support/troubleshooting tasks in Microsoft Exchange, Skype for Business, mobile device fulfillment/management systems and other systems integrated into the messaging environment.
Additionally, you will provide Tier II proactive technical support and problem resolution using trouble ticketing, email and verbal communication techniques.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience with Apple Device Enrollment Program (DEP).
Experience with IBM MaaS360 Mobile Device Management (MDM).
Experience with Wireless Watchdogs Service Management Portal.
Experience with Enterprise Cellular Carriers & Systems (AT&T, Verizon, Sprint)
Experience with Apple iOS Device setup and Enterprise Configuration
Experience supporting iOS Devices in large environment (1,000+ users)
Experience with Exchange ActiveSync quarantines
Experience with Lost or Stolen device and wiping procedures for devices
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
Jul 24, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Technician with Mobile Support experience to join an excellent team, provide top-notch support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Mobile Support Technician, you will be responsible for creating and maintaining scripts, programs and SQL databases that provide service automations for the unit. You will provide overall support for video conferencing, email, calendars, instant messaging, mobile devices and other communication functions supported by the work unit. You will also be responsible for order fulfillment, device/service troubleshooting, device/account setup/changes and general customer service/assistance/support.
In this role, you will create and maintain scripts using Microsoft PowerShell and other languages and some user interfaces for routine tasks. You will manage data storage, validation, querying and reporting using Microsoft SQL Server and SQL tools. You will also perform administrative entry and support/troubleshooting tasks in Microsoft Exchange, Skype for Business, mobile device fulfillment/management systems and other systems integrated into the messaging environment.
Additionally, you will provide Tier II proactive technical support and problem resolution using trouble ticketing, email and verbal communication techniques.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience with Apple Device Enrollment Program (DEP).
Experience with IBM MaaS360 Mobile Device Management (MDM).
Experience with Wireless Watchdogs Service Management Portal.
Experience with Enterprise Cellular Carriers & Systems (AT&T, Verizon, Sprint)
Experience with Apple iOS Device setup and Enterprise Configuration
Experience supporting iOS Devices in large environment (1,000+ users)
Experience with Exchange ActiveSync quarantines
Experience with Lost or Stolen device and wiping procedures for devices
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
The Oregon Health Authority has a fantastic opportunity for an experienced Systems Support Analyst with strong knowledge of Microsoft 365 to join an excellent team, lead important technology initiatives and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 8.
WHAT YOU WILL DO!
As a Systems Support Analyst, for the Office of Information Services (OIS), you will provide senior-level analysis on business productivity solutions and provide senior-level technical support of On-Premise and Cloud-Based Microsoft Office Service Platforms. You will be responsible for assisting business teams with identifying and evaluating business productivity solutions for overall architectural design, collaboration, compatibility, interoperability, transition/migration feasibility, and developing implementation and change management plans.
In this role, you will work collaboratively to develop enterprise standards, policies and guidelines to ensure appropriate application, implementation, and compatibility with architectural, industry and technical standards. You will provide expert advice on technology applications in support of mission critical and important business processes. You will also build and maintain close working relationships with other M365 Administrators and Global Tenant Administrators within the organization and at the state level.
Additionally, you will provide senior support analysis for the Collaborative Communications team and will assume a back-up role to system administrators and support technicians as necessary. You will be responsible for assisting in gathering information used in complex scenarios of technical investigations and security incidents. You will need to demonstrate excellent communications skills; the ability to work with senior/executive management; and facilitation skills for customer groups. You must be able to build relationships and facilitate effective discussions with employees at all levels of the organization.
WHAT WE ARE LOOKING FOR:
(a) Seven (7) years of information systems experience in Microsoft 365 Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Five (5) years of information systems experience in Microsoft 365 Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND Three (3) years of information systems experience in Microsoft 365 Support. OR (d) A Master's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Microsoft 365 Support. OR (e) A Doctor’s degree in Information Technology, Computer Science, or a related field.
Significant expertise in Microsoft 365 system features, settings, interoperability and architecture.
Current knowledge of industry best practices and trends in the field of cloud solutions.
Deep technical knowledge to integrate portions of technology that support a single technology area.
Knowledge in multiple technology areas to integrate between the various technologies in use in an enterprise and cloud-based environment.
Working knowledge of relational database structure.
Experience in the design and development of high volume, complex systems.
Experience estimating resources and schedules for complex system development efforts.
Experience supporting, configuring, and implementing (and/or migrating to) cloud-based Microsoft 365 platforms within a large enterprise environment of 1,000 users or more.
Experience supporting Microsoft 365 platforms, including advanced troubleshooting, logging, debugging, and end-user support.
Proficient in solving business problems and applying Microsoft technology and frameworks.
Demonstrated proficiency in Enterprise IT infrastructure issues.
Experience with service-oriented architecture (SOA).
Knowledge of EA frameworks.
Experience with web-based systems.
IT experience including experience in infrastructure projects consulting, planning and implementation, and specific architectural experience.
Proven experience and knowledge with the architecture, design and implementation of Microsoft products and solutions;
Experience in consulting and working with large/institutional customers.
Proven record of delivering projects within large enterprise environments of over 10,000 users.
Experience architecting deployments and implementations of Microsoft technologies to include: Active Directory/Azure Active Directory, Microsoft/Office 365.
Experience performing either Microsoft Solutions consulting, Architecture/Engineering, and/or Lead Administrator duties around Active Directory, Exchange, SharePoint Portal Server, MS Office.
Proven experience in Desktop/MS Office Deployment planning and design.
Previous Project Management experience.
Excellent verbal and written communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/M365-Systems-Support-Analyst_REQ-42021
Jun 22, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for an experienced Systems Support Analyst with strong knowledge of Microsoft 365 to join an excellent team, lead important technology initiatives and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 8.
WHAT YOU WILL DO!
As a Systems Support Analyst, for the Office of Information Services (OIS), you will provide senior-level analysis on business productivity solutions and provide senior-level technical support of On-Premise and Cloud-Based Microsoft Office Service Platforms. You will be responsible for assisting business teams with identifying and evaluating business productivity solutions for overall architectural design, collaboration, compatibility, interoperability, transition/migration feasibility, and developing implementation and change management plans.
In this role, you will work collaboratively to develop enterprise standards, policies and guidelines to ensure appropriate application, implementation, and compatibility with architectural, industry and technical standards. You will provide expert advice on technology applications in support of mission critical and important business processes. You will also build and maintain close working relationships with other M365 Administrators and Global Tenant Administrators within the organization and at the state level.
Additionally, you will provide senior support analysis for the Collaborative Communications team and will assume a back-up role to system administrators and support technicians as necessary. You will be responsible for assisting in gathering information used in complex scenarios of technical investigations and security incidents. You will need to demonstrate excellent communications skills; the ability to work with senior/executive management; and facilitation skills for customer groups. You must be able to build relationships and facilitate effective discussions with employees at all levels of the organization.
WHAT WE ARE LOOKING FOR:
(a) Seven (7) years of information systems experience in Microsoft 365 Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND Five (5) years of information systems experience in Microsoft 365 Support. OR (c) A Bachelor's degree in Information Technology, Computer Science, or a related field; AND Three (3) years of information systems experience in Microsoft 365 Support. OR (d) A Master's degree in Information Technology, Computer Science, or a related field; AND One (1) year of information systems experience in Microsoft 365 Support. OR (e) A Doctor’s degree in Information Technology, Computer Science, or a related field.
Significant expertise in Microsoft 365 system features, settings, interoperability and architecture.
Current knowledge of industry best practices and trends in the field of cloud solutions.
Deep technical knowledge to integrate portions of technology that support a single technology area.
Knowledge in multiple technology areas to integrate between the various technologies in use in an enterprise and cloud-based environment.
Working knowledge of relational database structure.
Experience in the design and development of high volume, complex systems.
Experience estimating resources and schedules for complex system development efforts.
Experience supporting, configuring, and implementing (and/or migrating to) cloud-based Microsoft 365 platforms within a large enterprise environment of 1,000 users or more.
Experience supporting Microsoft 365 platforms, including advanced troubleshooting, logging, debugging, and end-user support.
Proficient in solving business problems and applying Microsoft technology and frameworks.
Demonstrated proficiency in Enterprise IT infrastructure issues.
Experience with service-oriented architecture (SOA).
Knowledge of EA frameworks.
Experience with web-based systems.
IT experience including experience in infrastructure projects consulting, planning and implementation, and specific architectural experience.
Proven experience and knowledge with the architecture, design and implementation of Microsoft products and solutions;
Experience in consulting and working with large/institutional customers.
Proven record of delivering projects within large enterprise environments of over 10,000 users.
Experience architecting deployments and implementations of Microsoft technologies to include: Active Directory/Azure Active Directory, Microsoft/Office 365.
Experience performing either Microsoft Solutions consulting, Architecture/Engineering, and/or Lead Administrator duties around Active Directory, Exchange, SharePoint Portal Server, MS Office.
Proven experience in Desktop/MS Office Deployment planning and design.
Previous Project Management experience.
Excellent verbal and written communication and presentation skills.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
LINK TO OFFICIAL STATE APPLICATION (required):
https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/M365-Systems-Support-Analyst_REQ-42021