Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Tuesday- Saturday Tues- Wed 10:30am- 8:30pm, Thurs 10:30am- 8:00pm, Fri 9am- 5:30pm, Sat 9:00am -1pm. (Days Off Sunday & Monday) Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Tuesday- Saturday Tues- Wed 10:30am- 8:30pm, Thurs 10:30am- 8:00pm, Fri 9am- 5:30pm, Sat 9:00am -1pm. (Days Off Sunday & Monday) Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Sunday-Thursday Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm (40 hours) Days Off Friday & Sat) As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Sunday-Thursday Sunday 11:30am – 8:00pm, Monday thru Thursday 12:00pm – 8:30pm (40 hours) Days Off Friday & Sat) As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide about 50% of the nation’s blood supply as well as humanitarian relief at home and abroad. We save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Come bring your ASCP Clinical Lab Scientist (CLS) or Medical Technologist (MT) license and passion for blood banking to support the life-saving mission of the American Red Cross Blood Services. We are looking for a full time Specialist in Blood Banking to work in our reference lab performing specialized testing to serve our local hospital clients. As a Medical Technologist, staff can expect to perform (in accordance with standard operating procedures and applicable regulatory requirements) basic and advanced donor and patient tests, and interpret results to determine donor-recipient compatibility. Primary job responsibilities may include: • Resolving compatibility problems • Providing complex reference and consultation services to hospitals and transfusion services • Performing automated and manual test procedures on blood samples Other Medical Technologist duties may include: • Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems • Managing reagent inventory (ordering, receiving, inspection and preparation) • Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. • Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients • Performing maintenance, repair and validation of laboratory equipment and software • Maintaining accurate records • Performing manufacturing duties associated with special blood products, if applicable. • Assuming lead responsibilities such as record review and training; assisting in concern management. – Tech III • Performing staff orientation and competency assessments, if applicable. Performing external customer education. – Tech III Shift: 2nd, 3rd or Baylor Shift avaiable (all shifts may include weekends) Qualifications: MT(ASCP) or BB(ASCP) /equivalent , bachelors degree with major in biological science or chemistry plus 3 years of blood banking experience, Licensure if required by state MLT (ASCP). Minimum 4 years of general laboratory experience, Licensure if required by state. Good written and verbal skills to communicate effectively with internal and external customers. Ability to work on a team. May involve variable locations and some travel Physical Requirements: Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide about 50% of the nation’s blood supply as well as humanitarian relief at home and abroad. We save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Come bring your ASCP Clinical Lab Scientist (CLS) or Medical Technologist (MT) license and passion for blood banking to support the life-saving mission of the American Red Cross Blood Services. We are looking for a full time Specialist in Blood Banking to work in our reference lab performing specialized testing to serve our local hospital clients. As a Medical Technologist, staff can expect to perform (in accordance with standard operating procedures and applicable regulatory requirements) basic and advanced donor and patient tests, and interpret results to determine donor-recipient compatibility. Primary job responsibilities may include: • Resolving compatibility problems • Providing complex reference and consultation services to hospitals and transfusion services • Performing automated and manual test procedures on blood samples Other Medical Technologist duties may include: • Managing receipt, coordination, shipment and transport of patient and donor blood samples and documenting supply and equipment problems • Managing reagent inventory (ordering, receiving, inspection and preparation) • Recognizing/resolving testing irregularities and assisting other Medical Technologists in problem resolution. • Consulting with staff at other medical facilities, to resolve complex serologic problems and providing special units to transfusion recipients • Performing maintenance, repair and validation of laboratory equipment and software • Maintaining accurate records • Performing manufacturing duties associated with special blood products, if applicable. • Assuming lead responsibilities such as record review and training; assisting in concern management. – Tech III • Performing staff orientation and competency assessments, if applicable. Performing external customer education. – Tech III Shift: 2nd, 3rd or Baylor Shift avaiable (all shifts may include weekends) Qualifications: MT(ASCP) or BB(ASCP) /equivalent , bachelors degree with major in biological science or chemistry plus 3 years of blood banking experience, Licensure if required by state MLT (ASCP). Minimum 4 years of general laboratory experience, Licensure if required by state. Good written and verbal skills to communicate effectively with internal and external customers. Ability to work on a team. May involve variable locations and some travel Physical Requirements: Available to work overtime, other shifts, early mornings, evenings, holidays and weekends. Requires standing, stretching, stooping and bending for extended time periods. Lift, pull, push and move objects of up to 50 pounds. May work in walk-in refrigerator/freezers for periods of time. Work under pressure and within time standards. Required to wear protective clothing such as lab coats, gloves, face shields, etc. when there is exposure to blood and blood products and/or where work location requires. Ability to use a wide variety of lab or medical equipment. Ability to use a personal computer and applicable software for sustained periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your nursing skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. Summary: Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases. Identifies the need to gain control of components from donors with certain complications that could affect recipient safety. May answer questions regarding donor eligibility and customer concerns. Shift: 2nd Shift Tuesday -Saturday OR Sunday to Thursday 3:00 pm-11:30 pm Will report into an office every day NOT a work from home position Responsibilities Manage donor complications arising from the donation process. Provide appropriate care for donors reporting complications from their donation. Take appropriate and timely product action in response to additional information provided. Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns. Communicate directly with donors to ensure proper care and resolution of complications. Ask probing questions to ensure the facts of the case are known and to provide correct care. Manage donor complication cases to resolution and timely closure. Perform medical director/designee review and final quality review for donor complication cases. Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records. Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. Monitor security to ensure only authorized personnel has access to confidential donor records. Prepare and provide reports regarding donor complication cases as required. Perform all necessary tasks according to procedure and within established time frames. Perform other related duties as necessary to maintain the team workflow. Qualifications Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required. Minimum one year of related experience in patient care, blood collections, or patient testing is required. Prior blood banking or similar customer service experience preferred. Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your nursing skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. Summary: Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases. Identifies the need to gain control of components from donors with certain complications that could affect recipient safety. May answer questions regarding donor eligibility and customer concerns. Shift: 2nd Shift Tuesday -Saturday OR Sunday to Thursday 3:00 pm-11:30 pm Will report into an office every day NOT a work from home position Responsibilities Manage donor complications arising from the donation process. Provide appropriate care for donors reporting complications from their donation. Take appropriate and timely product action in response to additional information provided. Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns. Communicate directly with donors to ensure proper care and resolution of complications. Ask probing questions to ensure the facts of the case are known and to provide correct care. Manage donor complication cases to resolution and timely closure. Perform medical director/designee review and final quality review for donor complication cases. Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records. Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes. Monitor security to ensure only authorized personnel has access to confidential donor records. Prepare and provide reports regarding donor complication cases as required. Perform all necessary tasks according to procedure and within established time frames. Perform other related duties as necessary to maintain the team workflow. Qualifications Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required. Minimum one year of related experience in patient care, blood collections, or patient testing is required. Prior blood banking or similar customer service experience preferred. Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Tuesday- Saturday Tues- Wed 10:30am- 8:30pm, Thurs 10:30am- 8:00pm, Fri 9am- 5:30pm, Sat 9:00am -1pm. (Days Off Sunday & Monday) As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Mar 18, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bring your sales and customer skills to a role that plays a direct part in our life-saving mission. Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the lifesaving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls. Schedule appointments while providing a positive service experience to maximize donor show rates. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service, or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to meet donor service needs quickly and efficiently. Excellent customer service and problem-solving skills are required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. This position is being offered as a “Temporary Work from Home”. Due to the Covid 19 Pandemic Schedule: Tuesday- Saturday Tues- Wed 10:30am- 8:30pm, Thurs 10:30am- 8:00pm, Fri 9am- 5:30pm, Sat 9:00am -1pm. (Days Off Sunday & Monday) As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Great Location, Great Company, Great Job! If you are looking to join one of the nation’s most diversified media, information and technology- Hearst, that offers a continuous learning environment, opportunities for advancement, and great benefits please apply!
Hearst Television’s Ad Operations Hub located in beautiful uptown Charlotte, NC has a unique opening for a Station Specialist. The Ad Operations Hub supports Hearst Television’s 30 stations across the U.S. We are looking experienced ad operations personnel to process orders, prepare daily logs, assign copy and complete general ad operations duties for assigned stations. We are seeking ad operation professionals who understand the importance of the overall success of Ad Operations. This position will have leadership in providing support and solutions to station sales team members and station sales management members in assigned markets.
Job Responsibilities:
Prepare and maintain on-air logs through careful management of commercial inventory
Maintain/ Assign Commercial Instructions to ensure materials and instructions are received and processed on time.
Maximization of both revenue and inventory for a group of stations
Utilize innovative problem solving and decision-making skills to achieve station goals
Printing and exporting of stations daily program logs.
Assist in the implementation of HTV Best Practices and SOPs
Qualifications Requirements:
Organized and Detailed Oriented
Ability to analyze large quantities of data and identify critical trends
Strong Communications Skills
Ability to work under pressure against deadlines
Ability to work independently with minimal supervision
Willingness to learn and take on all tasks assigned
Team Player- will be working will all levels in the organization
Experience:
1-3 Years Radio or Television Ad Operations or Sales experience preferred
Working knowledge of WideOrbit Ad Operations System
Strong Computer Skills
Knowledge of Excel
Compensation and Benefits:
Competitive Pay- commensurate with experience
Extensive Training Program
Medical, Dental, and Vision Insurance
401k plan
Paid Vacation and Holidays
Career Advancement Opportunities
Apply to learn more about the great benefits Hearst has to offer!
Oct 29, 2019
Full time
Great Location, Great Company, Great Job! If you are looking to join one of the nation’s most diversified media, information and technology- Hearst, that offers a continuous learning environment, opportunities for advancement, and great benefits please apply!
Hearst Television’s Ad Operations Hub located in beautiful uptown Charlotte, NC has a unique opening for a Station Specialist. The Ad Operations Hub supports Hearst Television’s 30 stations across the U.S. We are looking experienced ad operations personnel to process orders, prepare daily logs, assign copy and complete general ad operations duties for assigned stations. We are seeking ad operation professionals who understand the importance of the overall success of Ad Operations. This position will have leadership in providing support and solutions to station sales team members and station sales management members in assigned markets.
Job Responsibilities:
Prepare and maintain on-air logs through careful management of commercial inventory
Maintain/ Assign Commercial Instructions to ensure materials and instructions are received and processed on time.
Maximization of both revenue and inventory for a group of stations
Utilize innovative problem solving and decision-making skills to achieve station goals
Printing and exporting of stations daily program logs.
Assist in the implementation of HTV Best Practices and SOPs
Qualifications Requirements:
Organized and Detailed Oriented
Ability to analyze large quantities of data and identify critical trends
Strong Communications Skills
Ability to work under pressure against deadlines
Ability to work independently with minimal supervision
Willingness to learn and take on all tasks assigned
Team Player- will be working will all levels in the organization
Experience:
1-3 Years Radio or Television Ad Operations or Sales experience preferred
Working knowledge of WideOrbit Ad Operations System
Strong Computer Skills
Knowledge of Excel
Compensation and Benefits:
Competitive Pay- commensurate with experience
Extensive Training Program
Medical, Dental, and Vision Insurance
401k plan
Paid Vacation and Holidays
Career Advancement Opportunities
Apply to learn more about the great benefits Hearst has to offer!