Job Summary
The Clark County Geographic Information Services (GIS) division has a current opening for a GIS Technician. The position may be filled at the GIS Technician II or GIS Technician III level, depending on the qualifications and experience level of the candidate selected. The GIS Technician is responsible for the production and maintenance of Clark County’s GIS data, map products, and web mapping applications. The successful candidate will also be responsible for responding to internal and external customer inquiries for GIS products, services, or technical support. Technical proficiency, creativity, productivity, and strong collaboration and task management skills are key traits for success in this role. This position reports directly to the GIS Manager. The GIS Technician will work alongside other GIS staff to plan and carry out work independently. Everyone is expected to work together to successfully complete projects and tasks in accordance with instructions, policies, and established best practices. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. We also encourage applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position is represented and requires membership in Local 11 – OPEIU (Office and Professional Employees International Union, AFL-CIO). Initiation fee and membership dues will be deducted from employee pay. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Any combination of education and experience that would likely provide the necessary knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education and Experience:
GIS Technician II:
Education equivalent to an Associate's degree from an accredited college with major course work in GIS, geography, planning, computer science, landscape architecture, engineering, surveying or related disciplines.
Two years of experience in the application of Esri GIS software.
GIS Technician III:
Education equivalent to a Bachelor's degree from an accredited college with major course work in GIS, geography, planning, computer science, landscape architecture, engineering, surveying or related disciplines.
Two years of experience in the application of Esri GIS software.
One year of experience in developing and maintaining Python scripts to automate GIS data editing, analysis, and/or map production.
College degrees must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education; official transcripts may be required at the time of hire.
Knowledge of:
Esri GIS software and computer mapping techniques; principles of GIS, mapping, and cartography; scripting and process automation; techniques of data maintenance and quality control; mathematics, statistics, and spatial data analysis.
Ability to:
Operate and use various computers and computer-aided devices such as PC's, digitizers and plotters; define programming sequencing necessary to produce maps; distinguish gradations of color; understand and respond to mapping requests from the public; read, understand and work with a variety of mapping data; establish and maintain working relationships with employees and the public; work independently or as part of a team (which includes working with a diverse group of stakeholders such as elected officials, planners, field technicians, utilities, other government agencies, and citizens).
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
The primary responsibilities of this position include:
Tasks related to the production and maintenance of GIS data within Clark County's enterprise GIS.
Production and maintenance of GIS-based map products, reports, and web mapping applications using Esri GIS software.
Production and maintenance of Python scripts that automate data maintenance, map production, and spatial analysis.
Responding to internal and external customer inquiries for GIS products, services, or technical support.
Other responsibilities may include (but are not limited to):
Assisting County staff and the public with requests for GIS data and map products.
Importing GIS data from authoritative sources, digitize mapping information, and interpret detailed plans to update, maintain, and verify the accuracy of County’s GIS data and map products.
Developing and maintaining metadata, documentation, and user guides for GIS data and applications.
Performing spatial analysis and data manipulation to generate maps and reports.
Troubleshooting and resolving GIS-related problems and customer requests.
Training other County staff on how to use Esri GIS software and Clark County GIS solutions.
Collaborating with other GIS staff on project work as needed.
Assisting with the installation and testing of enterprise GIS-related software.
Performing other related duties as assigned.
Salary Grade
Local 11.7 - Local 11.8
Salary Range
$25.73 - $37.78- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Apr 10, 2024
Full time
Job Summary
The Clark County Geographic Information Services (GIS) division has a current opening for a GIS Technician. The position may be filled at the GIS Technician II or GIS Technician III level, depending on the qualifications and experience level of the candidate selected. The GIS Technician is responsible for the production and maintenance of Clark County’s GIS data, map products, and web mapping applications. The successful candidate will also be responsible for responding to internal and external customer inquiries for GIS products, services, or technical support. Technical proficiency, creativity, productivity, and strong collaboration and task management skills are key traits for success in this role. This position reports directly to the GIS Manager. The GIS Technician will work alongside other GIS staff to plan and carry out work independently. Everyone is expected to work together to successfully complete projects and tasks in accordance with instructions, policies, and established best practices. Our department values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. We also encourage applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position is represented and requires membership in Local 11 – OPEIU (Office and Professional Employees International Union, AFL-CIO). Initiation fee and membership dues will be deducted from employee pay. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Any combination of education and experience that would likely provide the necessary knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education and Experience:
GIS Technician II:
Education equivalent to an Associate's degree from an accredited college with major course work in GIS, geography, planning, computer science, landscape architecture, engineering, surveying or related disciplines.
Two years of experience in the application of Esri GIS software.
GIS Technician III:
Education equivalent to a Bachelor's degree from an accredited college with major course work in GIS, geography, planning, computer science, landscape architecture, engineering, surveying or related disciplines.
Two years of experience in the application of Esri GIS software.
One year of experience in developing and maintaining Python scripts to automate GIS data editing, analysis, and/or map production.
College degrees must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education; official transcripts may be required at the time of hire.
Knowledge of:
Esri GIS software and computer mapping techniques; principles of GIS, mapping, and cartography; scripting and process automation; techniques of data maintenance and quality control; mathematics, statistics, and spatial data analysis.
Ability to:
Operate and use various computers and computer-aided devices such as PC's, digitizers and plotters; define programming sequencing necessary to produce maps; distinguish gradations of color; understand and respond to mapping requests from the public; read, understand and work with a variety of mapping data; establish and maintain working relationships with employees and the public; work independently or as part of a team (which includes working with a diverse group of stakeholders such as elected officials, planners, field technicians, utilities, other government agencies, and citizens).
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment references will be conducted for the final candidates and may include verification of education.
Examples of Duties
The primary responsibilities of this position include:
Tasks related to the production and maintenance of GIS data within Clark County's enterprise GIS.
Production and maintenance of GIS-based map products, reports, and web mapping applications using Esri GIS software.
Production and maintenance of Python scripts that automate data maintenance, map production, and spatial analysis.
Responding to internal and external customer inquiries for GIS products, services, or technical support.
Other responsibilities may include (but are not limited to):
Assisting County staff and the public with requests for GIS data and map products.
Importing GIS data from authoritative sources, digitize mapping information, and interpret detailed plans to update, maintain, and verify the accuracy of County’s GIS data and map products.
Developing and maintaining metadata, documentation, and user guides for GIS data and applications.
Performing spatial analysis and data manipulation to generate maps and reports.
Troubleshooting and resolving GIS-related problems and customer requests.
Training other County staff on how to use Esri GIS software and Clark County GIS solutions.
Collaborating with other GIS staff on project work as needed.
Assisting with the installation and testing of enterprise GIS-related software.
Performing other related duties as assigned.
Salary Grade
Local 11.7 - Local 11.8
Salary Range
$25.73 - $37.78- per hour
For complete job announcement, application requirements, and to apply on-line (applications on external sites are not monitored), please visit our website at:
https://www.clark.wa.gov/human-resources/explore-careers-clark-county
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
Apr 02, 2024
Full time
Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.
In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.
IT Support Specialist
Santa Monica, CA | Full Time
Summary Entravision Communications Corporation (NYSE: EVC) one of the fastest growing Hispanic multi-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Responsibilities
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position.
Administers servers and network equipment as directed by the Sr. Administrators.
Assists with administration of all applications and VoIP system.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Competencies
Technical Capability.
Strategic Thinking.
Effective Communication Skills.
Leadership.
Teamwork.
Desired Skills and Experience:
AA degree or higher in Information Systems or a related major preferred, or equivalent years of experience, or certifications.
Must have more than 4 years of IT Support experience in an IT Support position
Thorough knowledge of Microsoft Office Suite, Microsoft Operating Systems Experience with G-Suite and other cloud system administration.
Experience providing local and remote support to a diverse user base.
Ambitious,/Motivated Self-starter with the ability to complete work independently and within a team environment.'
Ability to multi-task multiple projects, provide support with a high level of Customer Service.
Ability to learn new technologies to implement and support in a dynamic environment.
Enthusiastic, committed, proactive and resourceful; can be counted on to get the job done.
Able to work autonomously as well as being a good team player.
The following skills are a plus:
Experience with Macintosh systems (Mac OSX)
Experience troubleshooting and maintaining telephony systems
Experience maintaining local and wide area network hardware.
POSITION TYPE/EXPECTED HOURS OF WORK This is a Full Time position. Actual schedule and hours may vary. SUPERVISORY RESPONSIBILITY Reports directly to IT Manager Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees. Entravision Communications is an Equal Opportunity Employer. We encourage women and minorities to apply
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Aug 02, 2023
Full time
Clark College is currently accepting applications for a full-time, permanent classified IT Customer Support – Entry position. This position is a part of the IT Client Services division and directly supports Clark College faculty and staff by providing IT customer support, identifying technical issues, answering help desk calls, and working with fellow IT technical staff in improving the technology environment at the college. This position will assist in overseeing the Service Center operations.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
Act as the first point of contact for incoming technology requests.
Perform front line duties by answering help desk calls, questions from walk-in clients and opening tickets in the college helpdesk application.
Route tickets to the proper desktop technicians, network engineering, and application management IT members as needed.
Perform IT inventory procedures and assist with the distribution of technology equipment.
Assist in managing the college's teleconferencing technologies.
Ensure continuous customer support and contact with customers.
Escalate critical system interruptions with IT incident response personnel.
Create a safe, bias-free working environment, which engenders respect for differences.
Perform related duties as required.
POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Associate’s degree.
Two (2) years’ work experience in the following areas: Answering technical assistant calls, logging tickets, and walking clients through technical issues.
Repairing, diagnosing, and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
Using diagnostic tools in the repair of hardware and software.
Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users and groups for administrative access to network shares and printer queues.
Strong organizational and time management skills.
JOB READINESS/WORKING CONDITIONS:
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
Ability to work independently.
Ability to accurately and thoroughly document work and keep all documentation up to date.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events.
SALARY/BENEFITS:
Salary Range: $4,948-$6,656/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver .
APPLICATION DEADLINE:
Required application materials must be completed and submitted online by 3 p.m., August 22, 2023.
REQUIRED ONLINE APPLICATION MATERIALS:
Clark College online application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs .
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu .
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php .
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
August 1, 2023
23-00072
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Jul 28, 2023
Full time
Position Summary: This position will provide advanced IT Service Desk technical support for Kenan-Flagler faculty, staff, and students, providing timely support to customers via walk-in, phone, and email-based contacts. This position requires advanced technical knowledge of computers, operating systems, client-server, and cloud-based applications as well as comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support. This position will identify reoccurring problems and trends and recommend solutions to resolve. This position will serve as a technical resource for other technicians and may serve on a project team as an expert in a specialty area. This position will consult with Kenan-Flagler leadership, faculty, staff, students and higher-level IT technical specialists and analysts to resolve technical problems to support our teaching and research mission. This position requires strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Demonstration of commitment to providing excellent customer service is essential. Areas of IT Service Desk support include, but are not limited to:
* Consulting with Kenan-Flagler leadership, faculty, staff, students, peers and/or managers to develop requirements, solve advanced problems and/or proactively establish technical direction required to attain the teaching and research mission of the school. * Testing new innovative technologies, such as artificial intelligence and cloud applications, to ensure compatibility with Kenan-Flagler systems and applications as well as secure configuration that meets UNC Information Security Control Standards. * Collecting data for analytics, benchmarking, and trending. Develop Service Desk data reporting model. * Installing and configuring whole disk encryption (Bit locker) to provide data encryption at rest on Kenan-Flagler managed devices. * Configuring Sensitive User Group (SUG) computers and assisting with SUG employee security awareness orientation consultations. * Providing support, troubleshooting and end user training for Microsoft 365 cloud applications. * Training and mentoring student service desk apprentices. * Assisting clients with remote access and authentication (VPN\network connectivity, Multi-factor authentication/Multi-tenant access). * Providing live secondary classroom support services to support innovative teaching. * Assisting with compute equipment deployments and ensuring all IT Service Management asset details are entered/updated in the ITSM tool. * Installing and configuring hardware, software, printers to support professional business school clients. Compute device reimaging and software upgrades. Microsoft Windows, Apple MAC OS X operating systems support. * Managing Kenan-Flagler print servers and print queues. Required Qualifications, Competencies, and Experience: * Experience with cloud computing concepts and Microsoft 365 applications support * Experience supporting a hybrid office and remote work IT environment * Experience preparing and loading images on Windows and Apple computers. * Experience with ticket management in an IT Service Management (ITSM) system * Experience with support of Microsoft Windows and Apple OS support * Experience with supporting Networked Print servers and print queues * Demonstration of commitment to providing excellent customer service * Demonstration of strong interpersonal and communication skills and the ability to work effectively in a diverse community with a broad client and customer base. Preferred Qualifications, Competencies, and Experience: * Familiarity with configuration and support of Bit locker drive encryption * Experience with end user training of Microsoft 365 applications, including Teams, SharePoint, and OneDrive * Experience with IT Service Management (ITSM) systems, SolarWinds and ServiceNow * Experience imaging and preparing Apple computers for deployment in an enterprise environment. JAMF and MDT experience preferred. * Experience working in an Academic IT environment. * Familiarity with Microsoft Active Directory * Experience triaging end user support calls related to information security * Ability to communicate effectively, both verbally and in writing. * Experience with technical solution development and consultation. Minimum Qualifications:
Graduation from high school and one year in the field of technology related to the position’s role. - Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. - Journey level requires an additional six months experience - Advanced level requires an additional one year of experience.
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000 Work site: Hybrid (on-site two days per week, Washington, D.C., office)
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
Dec 22, 2022
Full time
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000 Work site: Hybrid (on-site two days per week, Washington, D.C., office)
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
The Foundation is happy to announce an opening for the position of IT and AV Support Technician . This position provides primary end user support on all hardware and software, network operations, telecommunications, and audio-visual system. The technician performs a variety of computer systems administration and support tasks for the organization. Working as a member of the IT and Facilities Services team, the technician provides support cross-functionally to ensure exceptional service throughout the organization.
At the Foundation, we believe that keeping equity at the heart of our work will lead us to better health. That starts from within, including intentional application of diversity, equity, and inclusion practices that guide how we operate and work in communities across Colorado. For example, our cornerstones are designed to help ensure that:
We serve Coloradans who have less power, privilege and income, and prioritize Coloradans of color.
We do everything with the intent of creating health equity.
We are informed by the community and those we exist to serve.
Candidates will have a personal commitment and connection with our mission and cornerstones; work well in ambiguity and managing change; and proactively identify opportunities to advance our mission while remaining grounded in the day-to-day responsibilities of the technology and facilities services team.
Ideal candidates will:
Be skilled at analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware and operating systems.
Advanced familiarity with audio visual tools and technology
Have solid practical experience in network and application administration support.
Possess a keen eye for detail and demonstrated expertise in quality assurance.
Familiarity with service desk ticket systems and processes.
Be skilled in basic project management practices
Qualified candidates must have at a minimum:
Associate’s degree and 2 years’ experience OR 4 years’ relevant experience in lieu of degree.
2 years’ experience in IT end user support
Advanced proficiency in all MS business and server products, cybersecurity, networking, and infrastructure tools
Ability to move/lift 50 pounds on a regular basis
Valid Colorado driver’s license
While the Foundation works on a hybrid model, members of this team may be required to be onsite when other staff are not and must have 24/7 availability, as needed, for technical emergencies and off-hours maintenance.
It’s an exciting time to join the Foundation whose assets include a complex investment portfolio valued at approximately $2.6 billion and whose annual grant making is in excess of $100 million. Additional benefits are a robust benefit and wellness package, 401(k) match, and generous paid leave programs. The starting range for this non-exempt position is $30.96/hr - $35.62/hr and is eligible for all CHF benefits. This is a full-time position in Denver, Colorado with the exception of required travel. The Foundation has a mandatory COVID-19 vaccine policy in place for all staff.
This is an extraordinary opportunity for an individual to have a meaningful impact through their professional contributions. Interested candidates may submit their resumes and cover letters on the Colorado Health Foundation’s website (w ww.coloradohealth.org ). This position closes on December 11, 2022. The Colorado Health Foundation is an Equal Opportunity Employer and invites qualified candidates from all backgrounds to apply.
Nov 21, 2022
Full time
The Foundation is happy to announce an opening for the position of IT and AV Support Technician . This position provides primary end user support on all hardware and software, network operations, telecommunications, and audio-visual system. The technician performs a variety of computer systems administration and support tasks for the organization. Working as a member of the IT and Facilities Services team, the technician provides support cross-functionally to ensure exceptional service throughout the organization.
At the Foundation, we believe that keeping equity at the heart of our work will lead us to better health. That starts from within, including intentional application of diversity, equity, and inclusion practices that guide how we operate and work in communities across Colorado. For example, our cornerstones are designed to help ensure that:
We serve Coloradans who have less power, privilege and income, and prioritize Coloradans of color.
We do everything with the intent of creating health equity.
We are informed by the community and those we exist to serve.
Candidates will have a personal commitment and connection with our mission and cornerstones; work well in ambiguity and managing change; and proactively identify opportunities to advance our mission while remaining grounded in the day-to-day responsibilities of the technology and facilities services team.
Ideal candidates will:
Be skilled at analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware and operating systems.
Advanced familiarity with audio visual tools and technology
Have solid practical experience in network and application administration support.
Possess a keen eye for detail and demonstrated expertise in quality assurance.
Familiarity with service desk ticket systems and processes.
Be skilled in basic project management practices
Qualified candidates must have at a minimum:
Associate’s degree and 2 years’ experience OR 4 years’ relevant experience in lieu of degree.
2 years’ experience in IT end user support
Advanced proficiency in all MS business and server products, cybersecurity, networking, and infrastructure tools
Ability to move/lift 50 pounds on a regular basis
Valid Colorado driver’s license
While the Foundation works on a hybrid model, members of this team may be required to be onsite when other staff are not and must have 24/7 availability, as needed, for technical emergencies and off-hours maintenance.
It’s an exciting time to join the Foundation whose assets include a complex investment portfolio valued at approximately $2.6 billion and whose annual grant making is in excess of $100 million. Additional benefits are a robust benefit and wellness package, 401(k) match, and generous paid leave programs. The starting range for this non-exempt position is $30.96/hr - $35.62/hr and is eligible for all CHF benefits. This is a full-time position in Denver, Colorado with the exception of required travel. The Foundation has a mandatory COVID-19 vaccine policy in place for all staff.
This is an extraordinary opportunity for an individual to have a meaningful impact through their professional contributions. Interested candidates may submit their resumes and cover letters on the Colorado Health Foundation’s website (w ww.coloradohealth.org ). This position closes on December 11, 2022. The Colorado Health Foundation is an Equal Opportunity Employer and invites qualified candidates from all backgrounds to apply.
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
Nov 04, 2022
Full time
Reports to: Vice President, Outreach and Special Events Staff reporting to this position: None Department: Communications Position classification: Exempt, full time; Union - Level 4 Minimum compensation: $60,000
Summary
American Progress is seeking an Events Technician to join the Events team and support the technical production of American Progress’ hybrid (in-person and virtual) events and the technical management of the organization’s events center, associated spaces, and audiovisual systems. The Events Technician will interact with internal and external stakeholders and must be able to work well under pressure and multitask effectively. Hands-on experience in hybrid event production is required.
Responsibilities:
Support the Events team with the technical production of virtual and in-person public and private events.
Manage and maintain all audiovisual equipment in American Progress’ events center, conference rooms, and radio and video studios.
Maintain equipment and troubleshoot equipment problems.
Maintain appropriate records and inventory of equipment.
Operate production equipment, including audio consoles, video switchers, pan-tilt-zoom cameras, and wireless microphones.
Help advise and train internal and external stakeholders on technical capabilities for virtual and in-person events in American Progress’ events space and conference rooms.
Instruct users in basic operation of equipment.
Assist in the cohesive coordination of internal efforts among the Information Technology Services team, Video team, and Communications department and provide technical guidance for virtual and in-person event production.
Troubleshoot and manage technical issues during events and provide feedback for prevention.
Assist in planning in-person, virtual, and hybrid events as necessary.
Assist in planning technical uses of all conference rooms and event spaces.
Keep up to date on industry best practices and suggest improvements as necessary.
Perform other duties as assigned.
Requirements and qualifications:
Three to five years of professional experience, preferably in event technology, technical production, technical theater, or related fields.
Strong understanding of in-person and virtual event audio, video, and lighting technology.
Strong communication skills.
Ability to multitask and problem solve under pressure.
Ability to effectively communicate technical topics to a variety of internal and external stakeholders.
Strong attention to detail.
Ability to lift at least 50 pounds.
Solid understanding of virtual event platforms—such as Zoom, Hopin, and GoTo Webinar—and virtual event production.
Experience working with nonprofit, political advocacy, or 501(c)(3) and 501(c)(4) organizations is a plus.
American Progress offers a full and competitive benefits package. Candidates from diverse backgrounds are strongly encouraged to apply. This position is part of a bargaining unit represented by IFPTE Local 70 union and has a minimum salary of $60,000.
We will continue to monitor COVID-19 and the levels of community spread and adjust plans as needed for in-office work. Any changes to our current hybrid work policy will be communicated at the time of hire. Updates will be posted on American Progress’ Jobs page.
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
Aug 24, 2022
Full time
The Information Technology Help Desk Technician is responsible for providing network and hardware maintenance and support, help desk support to end users, and provide backup to the Director of Information Technology for a variety of network, hardware, and software applications. The IT Help Desk Technician is a member of the Operations team, which includes the areas of Human Resources, Information Technology, and general office oversight. The Operations team works together to provide high quality and timely support to the work of the organization, with a focus on providing excellent customer services to its internal customers while maintaining excellent relations with external contacts.
The salary range for this role is $52,000 to $60,000. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Help Desk Support
Process and respond to various help desk support tickets for end-users
Provide Level I Help Desk support for end-users using Microsoft Office Suite, Microsoft Office 365, and various applications (i.e., Financial Edge, Raiser's Edge, Provide)
Provide Level I support of desktops, laptops, mobile devices, and network peripherals
Provide Level I support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
Conduct Level I configuration and setup of systems as assigned by the Director of Information Technology
IT Administrative Support
Maintain AFC 'how to' documentation
Maintain hardware and software inventory
Image, configure, and set-up new workstations and mobile devices
Manage and audit updates on endpoint devices
Create new user accounts as needed
Maintain and monitor hardware and software inventory
Maintain telephone system, including adding new users, moving extensions, and other duties
Maintain toner stock
Maintain recycling program for printer toner and discontinued IT equipment
Maintain the organizational integrity of IT workspaces
Serve as network emergency on-call backup to the Director of Information Technology
Other
Assist the Director of Information Technology and the IT Help Desk Manager on other IT-related matters as needed
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Maintain and update job knowledge by participating in training and educational opportunities, reading professional publications, and participating in professional organizations
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
EXPERIENCE AND EDUCATION
Minimum Qualifications
1 year of Help Desk Support experience
Preferred Qualifications
Associate’s Degree in Computer Science or related field AND 1 or more years Help Desk Support experience
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of Windows and the Microsoft 365 Suite troubleshooting
Knowledge of computer hardware and troubleshooting
Willingness to provide excellent customer service
Attention to detail including following Policies and Procedures
Ability to perform administrative tasks
Ability to problem solve and adapt
Patience to work with end users of various technical abilities
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands are representative of those found in a general office environment. Additionally, the ability to lift, setup, and arrange various computer equipment, as well do wire management under desks and other various small areas. Occasional lifting and mounting of heavier objects such as servers and switches may be required.
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
Apr 28, 2022
Full time
ORGANIZATION
United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and hybrid, flexible schedules. People with diverse backgrounds and abilities are encouraged to apply. Join us in changing the world and giving everyone in our community an equitable opportunity to live their best life.
POSITION OVERVIEW
The IT Support Technician ensures United Way of Salt Lake (UWSL) staff members have secure and reliable access to network(s), hardware, and enterprise and specific org-approved software solutions. This position will provide regular, in-person and remote assistance to team members and is expected to be onsite four days a week. This position is expected to provide excellent customer service and IT support to our 80+ team members, helping non-technical users navigate their technology tools while ensuring a secure and policy-driven environment.
ESSENTIAL FUNCTIONS
Provision/setup laptops and other technology hardware
Track and schedule preventive maintenance
Provision and terminate accounts in enterprise software
Conduct monthly security audits
Lead all email, security, and backup efforts
Resolve and manage IT help desk support, opening tickets with vendors as needed
Ensure all system/driver/software patches updates are completed on each company owned endpoint
Keep Wi-Fi, ethernet, and VPN network running including managing switches, cabling, firewall and internet connectivity
Maintain inventory and maintenance records of all related technology related hardware
Assist with staff education for enterprise software and hardware care through ongoing training and development of self-help tools
Secure quotes and make recommendations for technology purchases
Provide monthly reports on help desk, equipment status, and security risks
Provide both remote and in person support/troubleshooting with end users
Administrator Office 365, Exchange Online and Azure AD including SSO
Domain name management including DKIM, CNAME records
Manage relationships with technology vendors
Other duties as assigned
BENEFITS
The position is a non-exempt position with full benefits. $20-$25 hourly. Wage to commensurate with experience.
REQUIRED COMPETENCIES
Tech Savvy. Anticipates and adopts innovations in business-building digital and technology applications.
Ability to troubleshoot through a variety of methodologies
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
End-user Focus. Builds strong relationships with end-users, engages them in design and testing, and delivers user-centric solutions.
Plans and Aligns. Plans and prioritizes work to meet commitments that are aligned with organizational goals. Works to understand organizational goals and their contributions to them.
MINIMUM QUALIFICATIONS
1-2 years of experience providing technical support and troubleshooting computer equipment remotely and in person or comparable education/certifications.
Experience using deployment tools to image and update devices
Strong understanding of Microsoft Windows and Mac OS
Basic knowledge of, including but not limited to the following – Windows 10 & 11, Office 365, Microsoft Exchange, Azure Active Directory, virtual machine, networking fundamentals and protocols, Information security practices and NIST standards, computer devices and printer/scanner configuration and support, and end point protection.
Ability to use and configure remote monitoring and management tools
Certifications such as CompTIA A+, Microsoft Office 365, and Microsoft Azure AD are a plus
PHYSICAL REQUIREMENTS
The team member is regularly required to communicate clearly, and exchange accurate information interpersonally or through communication devices. Must be able to learn new systems and procedures, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. Must be able to remain in a stationary position 65% of the time. The position requires occasional movement on- and offsite to attend meetings and presentations. Must be able to move light items such as paper, laptops and presentation materials up to 15lbs.
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Apr 14, 2022
Full time
E-INFOSOL LLC is seeking an IT Help Desk Technician to support a contract with the U.S. House of Representatives in Washington, DC. Come join a team that collaborates across the entire organization to bring the right solution to our customers and drive innovation.
Job Description:
Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices and nationwide, state, and district offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications and remote access RSA SecurID, VPN access.
1st, 2nd and 3rd shift available
Candidates will provide end-user support for technology related services such as:
• End-user software/hardware troubleshooting
• Mobile device ordering, configuration, and apps installation
• Peripherical support, e.g., printers, headphones, USB camera’s
• Computer/laptop imaging
• Computer/laptop disconnect/reconnect
Responsibilities:
• Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
• Provide front line phone, Live Chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
• Provide support for application software installation and use.
• Provide Mobile Device Support, Android, iOS, Devices
• Assist in developing user documentation/installation procedures.
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Serve as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
• Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
• Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
• Willingness to participate in HIR projects and initiatives for House customers.
• Serve as the technical resource and solution-provider for the Technology Partners.
• Work closely with other HIR groups to support current technology.
• Interact with other HIR groups as appropriate to efficiently respond to user requests/problems.
•Partner with vendors to identify and resolve problems.
• Confer with senior engineering staff to resolve more complex problems.
• Ability to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
• Provide Mobile Device Support, Hardware/Software installation and configuration support.
• Provide support for House offices in installing and using House supported software
• Assist in developing user documentation/installation procedures.
• Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g., USB camera’s, accessories used for applications like Teams, Skype, etc.
• Provide consulting support to the House offices.
• Serve as a resource for solving user problems requiring an advanced level of technical support.
• Migrate user data upon request.
• Ability to create and image computers/laptops.
• Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
• Perform other official duties as assigned.
Required Experience:
Candidates must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices with an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• Experience/exposure Cisco AnyConnect
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Five (5) years minimum experience with the following:
· Advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
· Active Directory User & Account Administration
· Microsoft Windows and Office 365 applications
· BMC Remedy Incident, Change or Knowledge Management
•Three (3) years minimum experience with the following:
· Supporting clients using remote access software
· Supporting remote connectivity (VPN)
· Working in an IT Call Center environment
· Supporting Mobile operating systems, i.e. iOS, Android
· Supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
1-year minimum experience supporting virtual conferencing solutions
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
Other Experience (preferred but not required):
· Experience with MS Teams, WebEx, and Zoom applications
· Experience with Remote SEcureID console
· Related IT certifications
· Related College degree
· ITIL qualification
· MCP Office 365 Certification
· Experience with Mobile device Management Console (AirWatch, Apple Business Manager)
Clearance
NA
About E-INFOSOL:
E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We are a premiere IT Security, Cloud and Virtualization provider servicing both federal and state government, and private sector customers. Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, we are able to provide an array of IT products and solutions, combining them with our expertise.
Why E-INFOSOL:
E-INFOSOL has 10 years in the digital world expanding with new clientele and jobs rapidly. E-INFOSOL is constantly aware of, technical changes within IT and wants to ensure future candidates can make a difference with contributing their different skills and knowledge. We offer an array of architectural, engineering, and information technological jobs to a diverse group of candidates. Come join the E-INFOSOL family and be a part of the vast growing culture that contributes to the world.
Commercial Service Technician - Training Provided - Hiring Immediately-Victoria, TX
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
IMMEDIATELY HIRING!!! – APPLY TODAY!!!
Join our Team Today! the training will take place in San Antonio, TX and after training they will be working in Victoria, TX.
Phone Interviews taking place this week!!
Thank you for your interest in a career at Goodyear Commercial Tire & Service Centers. We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. We have the unique ability to service the largest nation-wide commercial fleets while also providing friendly hometown service to regional and local fleets.
Do you have what it takes to Provide "Service Excellence - Always" to delight our customers?
Experience isn't required for this position. You will be trained in any skills required. We encourage you to allow us to invest in your success as you invest in ours. Start your career with us today!
As a Commercial Service Technician, you will be accountable for properly and safely performing the tire and related services needed for all commercial tire users both in the truck care center and on the road.
What's in it for you:
Safe work environment
Competitive weekly pay
Comprehensive benefits package including medical, prescription drug, vision, dental plans and Wellness Program
Life insurance, 401(k) with company matching
Paid vacation/Sick Pay and holidays
On-going Training and further career advancement opportunities
Tuition Reimbursement & Employee Discounts
Shift Information: Position requires an on-call schedule on a rotating basis. Must be willing to perform roadside service calls on a rotating, on-call schedule. During the on-call period, associates are paid double time for service calls (2 hour minimum).
What do we consider?
Must have a valid driver's license and meet commercial driver qualification requirements, including being at least 21 years of age.
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
What else do we consider?
Ability to perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.
Commitment to follow all safety procedures and work in a safe manner.
Mechanical aptitude as well as Strong oral and written communication ability.
Preferred Qualifications:
High School Diploma or GED preferred
Previous Commercial Service Tire experience.
About the Role: What skills will you learn?
Servicing Commercial Tires including dismounting, mounting, and repairing any type of tire.
Perform match mounting, match mating dual assemblies, and radial runout as necessary.
Inflating of tires to prescribed PSI per load requirements.
Complying with OSHA regulations and safety requirements including; how wear proper PPE, use tire cages, and follow all other safety policies and procedures.
Nov 24, 2021
Full time
Commercial Service Technician - Training Provided - Hiring Immediately-Victoria, TX
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear — which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
IMMEDIATELY HIRING!!! – APPLY TODAY!!!
Join our Team Today! the training will take place in San Antonio, TX and after training they will be working in Victoria, TX.
Phone Interviews taking place this week!!
Thank you for your interest in a career at Goodyear Commercial Tire & Service Centers. We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. Our mission statement is 'SERVICE EXCELLENCE – ALWAYS'. We have the unique ability to service the largest nation-wide commercial fleets while also providing friendly hometown service to regional and local fleets.
Do you have what it takes to Provide "Service Excellence - Always" to delight our customers?
Experience isn't required for this position. You will be trained in any skills required. We encourage you to allow us to invest in your success as you invest in ours. Start your career with us today!
As a Commercial Service Technician, you will be accountable for properly and safely performing the tire and related services needed for all commercial tire users both in the truck care center and on the road.
What's in it for you:
Safe work environment
Competitive weekly pay
Comprehensive benefits package including medical, prescription drug, vision, dental plans and Wellness Program
Life insurance, 401(k) with company matching
Paid vacation/Sick Pay and holidays
On-going Training and further career advancement opportunities
Tuition Reimbursement & Employee Discounts
Shift Information: Position requires an on-call schedule on a rotating basis. Must be willing to perform roadside service calls on a rotating, on-call schedule. During the on-call period, associates are paid double time for service calls (2 hour minimum).
What do we consider?
Must have a valid driver's license and meet commercial driver qualification requirements, including being at least 21 years of age.
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.
What else do we consider?
Ability to perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting.
Commitment to follow all safety procedures and work in a safe manner.
Mechanical aptitude as well as Strong oral and written communication ability.
Preferred Qualifications:
High School Diploma or GED preferred
Previous Commercial Service Tire experience.
About the Role: What skills will you learn?
Servicing Commercial Tires including dismounting, mounting, and repairing any type of tire.
Perform match mounting, match mating dual assemblies, and radial runout as necessary.
Inflating of tires to prescribed PSI per load requirements.
Complying with OSHA regulations and safety requirements including; how wear proper PPE, use tire cages, and follow all other safety policies and procedures.
Job Summary
The City of Bellevue Transportation Department is seeking a motivated leader to fill our Traffic Engineering Manager position to provide direction and leadership for the Traffic Engineering division within our Transportation Department. You will have the opportunity to lead an innovative team that works to use the latest industry standards and guidance to maintain a safe and efficient transportation network for all users.
Reporting to an Assistant Transportation Director, you will serve on the Assistant Director’s Management Team, and provide oversight and guidance in the development and administration of projects to facilitate the resolution of traffic engineering concerns. You will also be involved in the expansion of our bicycle and pedestrian facility networks and in the operations of transit throughout Bellevue. The Traffic Engineering team serves as the traffic expert on all capital projects in the city, supports our development review team in assessment of traffic operational aspects of new developments and prepares full plans, specifications and estimates on safety projects developed by the team.
The City of Bellevue is a dynamic, multicultural, future-focused, high performing City. We offer a robust benefits package, an eco-friendly work environment and state-of-the-art technology. The City invests in its employees and encourages and rewards employee growth and development. Bellevue is noted for its diversity, community involvement, intellectual excitement, artistic pursuits and natural beauty.
Essential Duties and Responsibilities
Through a staff of six engineers and one senior engineering technician, manage and supervise:
Operation of all traffic control facilities and devices, such as roundabouts, stop and yield signs, pavement markings, parking rules, speed limits and truck routing.
Management of multiple division programs to improve traffic operations and safety, including crash reduction studies, crosswalk evaluation and design, clear zone evaluations, traffic spot improvements, traffic data management and curb management.
Expert review of the traffic engineering elements for capital improvement projects, regional projects, planning studies, and new developments. This includes review of access control, street lighting, traffic signals, channelization, signing, pedestrian access and bicycle facility type.
Program and administer annual capital budgets to improve traffic, pedestrian, and bicycle operations and facilities.
Review and update of traffic related ordinances through the Council approval process including preparation of agenda memos, study session presentations and drafting management briefs.
Oversees the coordination and development of engineering plans and specifications, competitive bid process and management of contractors and vendors.
Attend weekly manager's meeting with the workgroup assistant directors and peer Mobility Management division managers. Coordinate with other division mangers to ensure effective and informed decision making and communication on department issues.
Assign questions and concerns from residents, outside agencies and the general public regarding traffic control facilities and day to day traffic operations. Ensure requests are prioritized and tracked. Modify staff responses as needed and lead higher profile or politically sensitive responses.
Develop budget proposals for various staff and programs. Answer budget inquiries from budget reviewers, management and the public. Develop and track performance measures for all programs and functions. Participate with Assistant Director in budget monitoring and implement direction on budget adjustments during the fiscal year.
Assist in the development of work plans to ensure coordination between engineering and our operations and maintenance division.
Lead presentations regarding Division systems, projects and programs to Council and other governing entities. Lead responder to traffic related media inquiries including on-camera and radio interviews.
Serve as the expert witness on the operation of the traffic systems in matters of litigation. Assist in defending the City against tort liability lawsuits relating to traffic operations.
Develop Division goals and objectives; ensure that staff has appropriate project understanding.
Mentor, develop and evaluate staff.
Maintains regular contact with consulting engineers; construction project engineers; city, state and federal agencies; professional and technical groups; and the general public regarding division activities and services.
Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity and teamwork.
Supervision Received and Exercised
Works under the general supervision of a Transportation Department Assistant Director.
Exercises supervision over engineers and engineering technicians.
Qualifications
Knowledge and Skills
Ability to communicate effectively both orally and in writing. Ability to communicate technical information in non-technical, understandable ways.
Ability to present information to a wide variety of audiences including Council, the public and staff.
Ability to negotiate effectively with employees, other business units and departments, outside agencies, consultants, contractors and the general public.
Ability to plan, organize and monitor the work and activities of self and direct reports.
Ability to plan, organize and monitor activities according to priorities, established schedules and deadlines.
Ability to provide leadership, coaching, motivation and constructive performance reviews to staff, securing their respective commitments to the department's vision.
Ability to take general direction from assistant director or director and implement that direction through division resources.
Knowledge of civil engineering principles, practices and methods as applicable to a municipal setting.
Considerable knowledge of applicable City policies, laws and regulations affecting department activities.
Knowledge of transportation operations and construction practices and methods.
Knowledge of Complete Streets and Vision Zero initiatives.
Ability to use a computer and effectively navigate Microsoft Office Suite, engineering applications and data management software in performing essential duties.
Understanding of traffic signal and street lighting design practices.
Education and Experience Requirements
Graduation from an accredited four-year college or university with a degree in civil engineering or related technical field.
Eight years of progressively responsible and related experience in transportation engineering and project management; two years of experience supervising, and/or leading staff or teams preferred.
Washington State Driver's License required or the ability to obtain within 6 months of hire.
Equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities may be considered.
Washington State Professional Engineering license required.
OTHER:
Working Conditions & Physical Requirements
The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reaching with hands and arms.
Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
The employee may be required to push, pull, lift and/or carry up to 40 pounds.
The noise level in the work environment is usually moderately quiet while in the office or moderately loud when in the field.
Other
For more information, call Chris Long at 425-452-6013 or via email at clong@bellevuewa.gov. For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627. The City of Bellevue supports workplace diversity and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. Persons needing assistance in the application process may call the Human Resources Office, at 425-452-6838 or bellevuehr@bellevuewa.gov . If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.
Oct 26, 2021
Full time
Job Summary
The City of Bellevue Transportation Department is seeking a motivated leader to fill our Traffic Engineering Manager position to provide direction and leadership for the Traffic Engineering division within our Transportation Department. You will have the opportunity to lead an innovative team that works to use the latest industry standards and guidance to maintain a safe and efficient transportation network for all users.
Reporting to an Assistant Transportation Director, you will serve on the Assistant Director’s Management Team, and provide oversight and guidance in the development and administration of projects to facilitate the resolution of traffic engineering concerns. You will also be involved in the expansion of our bicycle and pedestrian facility networks and in the operations of transit throughout Bellevue. The Traffic Engineering team serves as the traffic expert on all capital projects in the city, supports our development review team in assessment of traffic operational aspects of new developments and prepares full plans, specifications and estimates on safety projects developed by the team.
The City of Bellevue is a dynamic, multicultural, future-focused, high performing City. We offer a robust benefits package, an eco-friendly work environment and state-of-the-art technology. The City invests in its employees and encourages and rewards employee growth and development. Bellevue is noted for its diversity, community involvement, intellectual excitement, artistic pursuits and natural beauty.
Essential Duties and Responsibilities
Through a staff of six engineers and one senior engineering technician, manage and supervise:
Operation of all traffic control facilities and devices, such as roundabouts, stop and yield signs, pavement markings, parking rules, speed limits and truck routing.
Management of multiple division programs to improve traffic operations and safety, including crash reduction studies, crosswalk evaluation and design, clear zone evaluations, traffic spot improvements, traffic data management and curb management.
Expert review of the traffic engineering elements for capital improvement projects, regional projects, planning studies, and new developments. This includes review of access control, street lighting, traffic signals, channelization, signing, pedestrian access and bicycle facility type.
Program and administer annual capital budgets to improve traffic, pedestrian, and bicycle operations and facilities.
Review and update of traffic related ordinances through the Council approval process including preparation of agenda memos, study session presentations and drafting management briefs.
Oversees the coordination and development of engineering plans and specifications, competitive bid process and management of contractors and vendors.
Attend weekly manager's meeting with the workgroup assistant directors and peer Mobility Management division managers. Coordinate with other division mangers to ensure effective and informed decision making and communication on department issues.
Assign questions and concerns from residents, outside agencies and the general public regarding traffic control facilities and day to day traffic operations. Ensure requests are prioritized and tracked. Modify staff responses as needed and lead higher profile or politically sensitive responses.
Develop budget proposals for various staff and programs. Answer budget inquiries from budget reviewers, management and the public. Develop and track performance measures for all programs and functions. Participate with Assistant Director in budget monitoring and implement direction on budget adjustments during the fiscal year.
Assist in the development of work plans to ensure coordination between engineering and our operations and maintenance division.
Lead presentations regarding Division systems, projects and programs to Council and other governing entities. Lead responder to traffic related media inquiries including on-camera and radio interviews.
Serve as the expert witness on the operation of the traffic systems in matters of litigation. Assist in defending the City against tort liability lawsuits relating to traffic operations.
Develop Division goals and objectives; ensure that staff has appropriate project understanding.
Mentor, develop and evaluate staff.
Maintains regular contact with consulting engineers; construction project engineers; city, state and federal agencies; professional and technical groups; and the general public regarding division activities and services.
Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity and teamwork.
Supervision Received and Exercised
Works under the general supervision of a Transportation Department Assistant Director.
Exercises supervision over engineers and engineering technicians.
Qualifications
Knowledge and Skills
Ability to communicate effectively both orally and in writing. Ability to communicate technical information in non-technical, understandable ways.
Ability to present information to a wide variety of audiences including Council, the public and staff.
Ability to negotiate effectively with employees, other business units and departments, outside agencies, consultants, contractors and the general public.
Ability to plan, organize and monitor the work and activities of self and direct reports.
Ability to plan, organize and monitor activities according to priorities, established schedules and deadlines.
Ability to provide leadership, coaching, motivation and constructive performance reviews to staff, securing their respective commitments to the department's vision.
Ability to take general direction from assistant director or director and implement that direction through division resources.
Knowledge of civil engineering principles, practices and methods as applicable to a municipal setting.
Considerable knowledge of applicable City policies, laws and regulations affecting department activities.
Knowledge of transportation operations and construction practices and methods.
Knowledge of Complete Streets and Vision Zero initiatives.
Ability to use a computer and effectively navigate Microsoft Office Suite, engineering applications and data management software in performing essential duties.
Understanding of traffic signal and street lighting design practices.
Education and Experience Requirements
Graduation from an accredited four-year college or university with a degree in civil engineering or related technical field.
Eight years of progressively responsible and related experience in transportation engineering and project management; two years of experience supervising, and/or leading staff or teams preferred.
Washington State Driver's License required or the ability to obtain within 6 months of hire.
Equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities may be considered.
Washington State Professional Engineering license required.
OTHER:
Working Conditions & Physical Requirements
The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reaching with hands and arms.
Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
The employee may be required to push, pull, lift and/or carry up to 40 pounds.
The noise level in the work environment is usually moderately quiet while in the office or moderately loud when in the field.
Other
For more information, call Chris Long at 425-452-6013 or via email at clong@bellevuewa.gov. For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627. The City of Bellevue supports workplace diversity and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. Persons needing assistance in the application process may call the Human Resources Office, at 425-452-6838 or bellevuehr@bellevuewa.gov . If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.
Location: Remote; physically located in the United States (EST time zone preferred)
About Our Team:
High Tech National (HTL) consists of a small energetic team of engineers building the next generation of application software to assist our operations. This software supports hundreds of technicians in the field as well as a large warehouse and its complete inventory. We take each team members' suggestions and ideas into consideration in determining the ultimate direction of our projects. All of this, while continuing to strive for the pinnacle in cloud infrastructure, cutting-edge technology, and best practices to build world-class software.
About Our Candidate:
HTL is seeking talented Software Engineers that will leverage their experience, skills, and knowledge to help transform our application systems into modern and scalable solutions that will serve as the foundation for business innovation and growth in the future. They will be excited to work in a fast-paced production environment in the automotive industry where new tasks and projects are added daily. They are able to evolve to meet the changing needs of our unique target audience allowing for creativity and implementation of new technologies and ideas.
What You Will Be Doing:
Developing optimized code from scratch using different technologies and frameworks in an agile/scrum environment.
Analyzing existing systems to effectively improve the current functionality while also receiving input from the current users.
Working independently on assigned tasks, but primarily collaborating in a cross-functional team environment to define, build, test and deliver broader capability and vision.
What You Need to Be Successful:
Proven ability to deliver high quality enterprise solutions.
Experience with large, complex and highly scalable systems.
Experience in an object-oriented programming language.
Familiarity of Javascript and Front-End frameworks like VueJS.
Service API development, REST/JSON.
Experience in the data tier with any sort of database, either transactional or NoSQL.
Worked with Continuous Integration and Delivery
Automated Testing (Unit, Integration, Functional)
Strong verbal and written communications skills.
Preferred Skills
Amazon AWS – EC2, RDS, Lambda, S3
Knowledge of Linux and containerized solutions
PHP – Version 7+ with Laravel
NodeJS – Express, Serverless
Azure Devops for work management, source control, CI/CD
Who We Are:
High Tech Locksmiths (HTL), a KAR Global brand, is the largest mobile automotive locksmith service of its kind in the U.S. HTL provides transponder, remote, high security, remotehead, smart key and proximity keys for the auto auction, car rental and used car industries.
With more than 25 years in business, HTL dispatches its fleet of 175 mobile units across 42 states to provide needed locksmith services onsite. These units, manned by certified locksmiths, stocked with a full inventory of keys and remotes, and connected remotely to additional technical support, “cut” more than half a million keys each year.
We want you to be well and thrive. Our benefits package includes:
Competitive compensation
Insurance coverage that includes medical, dental, vision and life insurance
Flexible spending account
Wellness program
401(k) with employer match
Employee stock purchase program
Paid holidays and generous paid time off
Paid parental leave
Learning and development resources
Job Code R-238141
Oct 11, 2021
Full time
Location: Remote; physically located in the United States (EST time zone preferred)
About Our Team:
High Tech National (HTL) consists of a small energetic team of engineers building the next generation of application software to assist our operations. This software supports hundreds of technicians in the field as well as a large warehouse and its complete inventory. We take each team members' suggestions and ideas into consideration in determining the ultimate direction of our projects. All of this, while continuing to strive for the pinnacle in cloud infrastructure, cutting-edge technology, and best practices to build world-class software.
About Our Candidate:
HTL is seeking talented Software Engineers that will leverage their experience, skills, and knowledge to help transform our application systems into modern and scalable solutions that will serve as the foundation for business innovation and growth in the future. They will be excited to work in a fast-paced production environment in the automotive industry where new tasks and projects are added daily. They are able to evolve to meet the changing needs of our unique target audience allowing for creativity and implementation of new technologies and ideas.
What You Will Be Doing:
Developing optimized code from scratch using different technologies and frameworks in an agile/scrum environment.
Analyzing existing systems to effectively improve the current functionality while also receiving input from the current users.
Working independently on assigned tasks, but primarily collaborating in a cross-functional team environment to define, build, test and deliver broader capability and vision.
What You Need to Be Successful:
Proven ability to deliver high quality enterprise solutions.
Experience with large, complex and highly scalable systems.
Experience in an object-oriented programming language.
Familiarity of Javascript and Front-End frameworks like VueJS.
Service API development, REST/JSON.
Experience in the data tier with any sort of database, either transactional or NoSQL.
Worked with Continuous Integration and Delivery
Automated Testing (Unit, Integration, Functional)
Strong verbal and written communications skills.
Preferred Skills
Amazon AWS – EC2, RDS, Lambda, S3
Knowledge of Linux and containerized solutions
PHP – Version 7+ with Laravel
NodeJS – Express, Serverless
Azure Devops for work management, source control, CI/CD
Who We Are:
High Tech Locksmiths (HTL), a KAR Global brand, is the largest mobile automotive locksmith service of its kind in the U.S. HTL provides transponder, remote, high security, remotehead, smart key and proximity keys for the auto auction, car rental and used car industries.
With more than 25 years in business, HTL dispatches its fleet of 175 mobile units across 42 states to provide needed locksmith services onsite. These units, manned by certified locksmiths, stocked with a full inventory of keys and remotes, and connected remotely to additional technical support, “cut” more than half a million keys each year.
We want you to be well and thrive. Our benefits package includes:
Competitive compensation
Insurance coverage that includes medical, dental, vision and life insurance
Flexible spending account
Wellness program
401(k) with employer match
Employee stock purchase program
Paid holidays and generous paid time off
Paid parental leave
Learning and development resources
Job Code R-238141
Machol & Johannes, LLC/Almanac Technologies
700 17th Street Denver, Colorado
OUR COMPANY
At Almanac Technologies / Machol & Johannes, we believe that culture is the difference-maker between good companies and great ones. We believe in inspiring with a people first culture and are determined to be recognized as a "Best Place to Work" company. Would you love to be part of a team dedicated to excellent results and a world-class culture?
At Almanac Technologies / Machol & Johannes, we know that you want:
A truly inclusive culture with DE&I initiatives that are actually needle-movers and not simply box-checkers.
The ability to contribute and make a difference on the job, with leaders who listen and leverage your unique strengths
Interesting & challenging work with opportunities to learn, grow, and develop yourself both as a person & as a professional
Competitive pay & benefits that are brag worthy
If these strike a chord with you we may be your next move!
Almanac Technologies is a service provider to Machol & Johannes, LLC, a premier law firm with headquarters in Colorado, and offices in Wyoming, New Mexico, Washington, Oregon, Utah, and Idaho. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. We are two halves of one dream, built by the same family.
OVERVIEW
The Systems Engineer is responsible for managing a company's computer systems and networks. They design new system architecture, monitor and maintain computer networks, troubleshoot and resolve system errors and inefficiencies, and ensure that the computer systems are running smoothly and effectively. They also train junior systems engineers and technicians.
CORE FUNCTIONS
Meeting with the management team to assess and define the system requirements.
Analyzing network data and infrastructure to determine inefficiencies and problems and solve.
Developing and designing network architecture and computer systems infrastructure.
Overseeing the development, installation, configuration, and administration of computer systems.
Managing project timelines, budgets, and documentation.
Monitoring computer systems and networks for viruses, malfunctions, and errors.
Troubleshooting technical issues and developing effective solutions.
Preparing network analytics, data reports, and operational manuals.
Training the engineering team on new systems, protocols, and best practices.
Keeping abreast of the latest advancements in technology, protocols, and best practices.
Other duties as assigned
BENEFITS & COMPENSATION
$85,000-$100,000 annually depending on experience
13 front loaded PTO days in your first year, and grows with you!
6 paid federal holidays + 1 float holiday + 1 mental health holiday annually
Eligible for health, dental, and vision insurance plans
Company 401k program
JOB QUALIFICATIONS
Education, Formal Training or Certificates:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
Master's degree may be preferred.
Experience:
CompTIA A+ or Network+ certification will be advantageous.
A minimum of 5 years' experience as a systems engineer.
3-5 years of Windows system administration experience
IT certifications in Linux, UNIX, Microsoft, or other network related fields are desirable
Cisco Call manager and Contact Center Express a plus
Knowledge, Skills and Abilities:
Working knowledge of virtualization; VMWare or equivalent.
Strong knowledge of systems and Cisco networking, hardware, and protocols.
Exceptional communication and leadership skills.
Strong analytical thinking and problem-solving abilities required.
Experience with scripting and automation tools.
A proven track record of leading and executing user impactful projects.
Experience and strong understanding of ITIL, ITSM, secure storage, data protection, and disaster recovery protocols.
Excellent written and oral communication skills.
Excellent use of grammar and punctuation.
Strong ability to stay organized and prioritize work to balance multiple projects to meet strict deadlines in a fast-paced environment.
Ability to type 50 WPM.
Working Environment:
Majority of this position will be in a professional office environment
Sitting – 70%, Standing/Walking – 30%
Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
Will occasionally need to lift up to 50 lbs.
Will be eligible for hybrid remote work after 90 day training period
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1969318-334497
Sep 09, 2021
Full time
OUR COMPANY
At Almanac Technologies / Machol & Johannes, we believe that culture is the difference-maker between good companies and great ones. We believe in inspiring with a people first culture and are determined to be recognized as a "Best Place to Work" company. Would you love to be part of a team dedicated to excellent results and a world-class culture?
At Almanac Technologies / Machol & Johannes, we know that you want:
A truly inclusive culture with DE&I initiatives that are actually needle-movers and not simply box-checkers.
The ability to contribute and make a difference on the job, with leaders who listen and leverage your unique strengths
Interesting & challenging work with opportunities to learn, grow, and develop yourself both as a person & as a professional
Competitive pay & benefits that are brag worthy
If these strike a chord with you we may be your next move!
Almanac Technologies is a service provider to Machol & Johannes, LLC, a premier law firm with headquarters in Colorado, and offices in Wyoming, New Mexico, Washington, Oregon, Utah, and Idaho. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. We are two halves of one dream, built by the same family.
OVERVIEW
The Systems Engineer is responsible for managing a company's computer systems and networks. They design new system architecture, monitor and maintain computer networks, troubleshoot and resolve system errors and inefficiencies, and ensure that the computer systems are running smoothly and effectively. They also train junior systems engineers and technicians.
CORE FUNCTIONS
Meeting with the management team to assess and define the system requirements.
Analyzing network data and infrastructure to determine inefficiencies and problems and solve.
Developing and designing network architecture and computer systems infrastructure.
Overseeing the development, installation, configuration, and administration of computer systems.
Managing project timelines, budgets, and documentation.
Monitoring computer systems and networks for viruses, malfunctions, and errors.
Troubleshooting technical issues and developing effective solutions.
Preparing network analytics, data reports, and operational manuals.
Training the engineering team on new systems, protocols, and best practices.
Keeping abreast of the latest advancements in technology, protocols, and best practices.
Other duties as assigned
BENEFITS & COMPENSATION
$85,000-$100,000 annually depending on experience
13 front loaded PTO days in your first year, and grows with you!
6 paid federal holidays + 1 float holiday + 1 mental health holiday annually
Eligible for health, dental, and vision insurance plans
Company 401k program
JOB QUALIFICATIONS
Education, Formal Training or Certificates:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
Master's degree may be preferred.
Experience:
CompTIA A+ or Network+ certification will be advantageous.
A minimum of 5 years' experience as a systems engineer.
3-5 years of Windows system administration experience
IT certifications in Linux, UNIX, Microsoft, or other network related fields are desirable
Cisco Call manager and Contact Center Express a plus
Knowledge, Skills and Abilities:
Working knowledge of virtualization; VMWare or equivalent.
Strong knowledge of systems and Cisco networking, hardware, and protocols.
Exceptional communication and leadership skills.
Strong analytical thinking and problem-solving abilities required.
Experience with scripting and automation tools.
A proven track record of leading and executing user impactful projects.
Experience and strong understanding of ITIL, ITSM, secure storage, data protection, and disaster recovery protocols.
Excellent written and oral communication skills.
Excellent use of grammar and punctuation.
Strong ability to stay organized and prioritize work to balance multiple projects to meet strict deadlines in a fast-paced environment.
Ability to type 50 WPM.
Working Environment:
Majority of this position will be in a professional office environment
Sitting – 70%, Standing/Walking – 30%
Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
Will occasionally need to lift up to 50 lbs.
Will be eligible for hybrid remote work after 90 day training period
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1969318-334497
PeopleTec is currently seeking a Network Technician to support our Huntsville, AL location. -
The Defense Intelligence Agency (DIA)/ Missile and Space Intelligence Center (MSIC) requires contract support for scientific computing operations, computational Analysis, tool development, knowledge, and Program management activities, system services, digital production, and advanced data analytics. These areas enable MSIC to produce scientific and technical intelligence (S TI) assessments of foreign ground-based air defense missiles, ballistic missiles, ballistic missile defense systems, anti-tank guided missiles, anti-satellite and directed energy weapons, as well as their associated command, control, communications, and computer (C4) systems.
-
The successful candidate will support a High Performance Computing System (HPCS) team configuring and maintaining system monitoring software. User support and troubleshooting will be required. Some work will be performed outside of normal business hours.
-
Required Skills/Experience:
2+ years of network monitoring and evaluation support
A Network+ certificate
A Counterintelligence polygraph examination is required
Travel: Up to 20%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
-
Education Requirements:
High School or Technical Equivalent is required.
-
*This opportunity is contingent upon an anticipated September 2021 contract award to PeopleTec*
-
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/1862028-421753
Jul 09, 2021
Full time
PeopleTec is currently seeking a Network Technician to support our Huntsville, AL location. -
The Defense Intelligence Agency (DIA)/ Missile and Space Intelligence Center (MSIC) requires contract support for scientific computing operations, computational Analysis, tool development, knowledge, and Program management activities, system services, digital production, and advanced data analytics. These areas enable MSIC to produce scientific and technical intelligence (S TI) assessments of foreign ground-based air defense missiles, ballistic missiles, ballistic missile defense systems, anti-tank guided missiles, anti-satellite and directed energy weapons, as well as their associated command, control, communications, and computer (C4) systems.
-
The successful candidate will support a High Performance Computing System (HPCS) team configuring and maintaining system monitoring software. User support and troubleshooting will be required. Some work will be performed outside of normal business hours.
-
Required Skills/Experience:
2+ years of network monitoring and evaluation support
A Network+ certificate
A Counterintelligence polygraph examination is required
Travel: Up to 20%
Must be a U.S. Citizen
An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.
-
Education Requirements:
High School or Technical Equivalent is required.
-
*This opportunity is contingent upon an anticipated September 2021 contract award to PeopleTec*
-
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://www.applicantpro.com/j/1862028-421753
Job Summary
The Systems Administrator will work in the Keiser lab which researches multi-target drug activity at the molecular level. The position helps with analyzing, evaluating, moving, and maintaining the IT cluster architecture without an interruption in service.
The Systems Administrator manages, maintains, administers, and is the first point of responsibility for Keiser Lab’s entire computational hardware, software, and data infrastructure. The lab requires system administration, cluster administration, new hardware purchasing, new system deployment, maintenance of disks that fail, and desktop support for 20 lab members. Keiser Lab is supported by the UCSF Wynton Cluster, with which the lab must interoperate. The work thus requires interacting with a large number of different people and technicians, more complex network configurations, and managing more complex interdependencies of heterogeneous systems.
Work location: Sandler Center, Mission Bay, but will be working remotely till Oct 2021
Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training
Red Hat Enterprise System Administrator Certification or equivalent
Demonstrated knowledge of computer security best practices and policies
Demonstrated knowledge of Fortran, Java, Python, or Perl programming languages
Working knowledge of level 3 TCP/IP networking technology/hardware
Basic knowledge of how to apply technologies and systems to meet business needs
Understanding of system performance monitoring and actions that can be taken to improve or correct performance
Knowledge of the design, development and application of technology and systems to meet business needs
Demonstrated understanding of how system management actions affect users and dependent/related functions
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
Preferred Qualifications
Ability to write technical documentation in a clear and concise manner
General knowledge of other areas of IT
License/Certification
Red Hat Enterprise System Administrator Certification or equivalent
Jun 08, 2021
Full time
Job Summary
The Systems Administrator will work in the Keiser lab which researches multi-target drug activity at the molecular level. The position helps with analyzing, evaluating, moving, and maintaining the IT cluster architecture without an interruption in service.
The Systems Administrator manages, maintains, administers, and is the first point of responsibility for Keiser Lab’s entire computational hardware, software, and data infrastructure. The lab requires system administration, cluster administration, new hardware purchasing, new system deployment, maintenance of disks that fail, and desktop support for 20 lab members. Keiser Lab is supported by the UCSF Wynton Cluster, with which the lab must interoperate. The work thus requires interacting with a large number of different people and technicians, more complex network configurations, and managing more complex interdependencies of heterogeneous systems.
Work location: Sandler Center, Mission Bay, but will be working remotely till Oct 2021
Required Qualifications
Bachelor's degree in related area and/or equivalent experience/training
Red Hat Enterprise System Administrator Certification or equivalent
Demonstrated knowledge of computer security best practices and policies
Demonstrated knowledge of Fortran, Java, Python, or Perl programming languages
Working knowledge of level 3 TCP/IP networking technology/hardware
Basic knowledge of how to apply technologies and systems to meet business needs
Understanding of system performance monitoring and actions that can be taken to improve or correct performance
Knowledge of the design, development and application of technology and systems to meet business needs
Demonstrated understanding of how system management actions affect users and dependent/related functions
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration
Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines
Preferred Qualifications
Ability to write technical documentation in a clear and concise manner
General knowledge of other areas of IT
License/Certification
Red Hat Enterprise System Administrator Certification or equivalent
Machol & Johannes, LLC/Almanac Technologies
Denver, CO, USA 80202
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
May 18, 2021
Full time
OUR COMPANY Do the words gritty, passionate, demanding, or innovative describe you? Are you a team-player who "gets it done"? Would you love to be part of a team dedicated to excellent results that's becoming a genuine "Best Place To Work" company? We're your next move! Almanac Technologies, a service provider to Machol Johannes, LLC, is a premier law firm operating in Colorado and seven other states. We offer representation and customer service in the Collection, Bankruptcy, and Creditor rights arenas. At Almanac Technologies, we know that you want: Interesting challenging work, opportunities to learn grow, competitive pay benefits, talented co-workers The ability to contribute and make a difference, transparent communications, a sense of community And management that takes a personal interest in you SERVICE DESK TECHNICIAN The Service Desk Technician provides first level end user support including basic computer troubleshooting, repair, updates/upgrades, inventory management, printers/copiers/scanners, phones and other system support as required, in an efficient and effective manner. This position is customer focused, requiring good written and verbal communication skills, in addition to basic technical skills. This position is responsible for managing the ticket system, ensuring high priority tickets have been prioritized accordingly and completed within a reasonable amount of time, escalating where necessary. This includes managing ticket queues and response times within service level requirements. This position also requires setting up new workstations, upgrading existing workstations and handling moves for workstations and personnel. CORE FUNCTIONS Manage Ticketing System, diagnose issues and follow through to resolution Frequently update tickets to make sure the most current information is documented Frequently update end users with the status and progress made on open tickets Incident Triage Properly escalate urgent and unresolved queries to the next level of support Perform basic computer hardware and software installations, configurations, malware removal, and update office TV display content Create and maintain documentation for internal tasks and procedures Recommend procedure modifications or process improvements Onboard new users by provisioning appropriate hardware and software; including badges Manage access and security associated to key company systems and software as required for company personnel to be enabled to complete their jobs Maintain inventory for hardware and software in accordance with asset management strategy including tracking licensing usage and notifying IT leadership with any new licensing requirements Replacing consumables on printers/scanners, co-ordinate with vendor support as problems arise, and maintain inventory of printer supplies Help troubleshoot phones and phone system, including setting up new phone extensions and making test calls to support changes to the IVR or Telecom routing Responsible for setting up workstations for new users, moving existing workstations and other end user computer related issues as assigned Responsible for keeping all IT areas clean and organized Release safe emails from spam and content quarantines Other duties as assigned IDEAL CANDIDATE Maintains a positive, helpful and solution oriented demeanor when responding to users Great at follow through closing the loop Manages time priorities with efficiency and effectiveness Recommends procedure modifications or process improvements Ability to work collaboratively as part of a team Enjoys and excels working on a variety of problems and tasks Is comfortable multi-tasking on a variety of issues simultaneously Highly organized, able to follow procedures and ensure clean and tidy work area COMPENSATION BENEFITS Salary range: $40k - $50k Depending On Experience Great PTO Program: 13 days in your first year grows with you! 6 paid Federal holidays + 1 paid float holiday Commuter pass providing unlimited usage of RTD Services Health, dental, vision, life and disability insurance, retirement savings, and more Company 401k program A culture of growth, transparency, excellence, and passion JOB QUALIFICATIONS Education, Formal Training, or Certificates: High School (or equivalent) Formal technical training or prior experience Experience: Hands on with Microsoft Windows based computers Small networking; WiFi routers, CAT cabling, etc. Knowledge, Skills, and Abilities: Excellent oral, written and interpersonal communications skills Ability to analyze and troubleshoot computer systems, software, and peripherals Ability to configure and support Windows 7, 10, Server 2008, Server 2012, Server 2016 Experience with macOS/OSX is desirable, but not required Proficient in Microsoft Office 2007, 2010, 2013 Experience managing users, groups and policies in Active Directory Comfortable cloning, re-imaging and managing OS updates and patches Experience with Scripting (CMD, DOS, PowerShell, VB Macro, Bash etc.) System hardening skills Experience with Collection Master (CLS) highly preferred but not required Working Environment: Majority of this position will be in a professional office environment Sitting 60%, Standing/Walking 40% Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties Will occasionally need to lift up to 50 lbs by yourself or up to 100 lbs with help. LOCATION: Downtown Denver For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1797964-334497
We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.
Job Purpose & Responsibilities:
The Service Engineer will provide support to Elo’s Global Service Operations Team and partners. He or she will be responsible for supporting various international partners including partners in South America, and the ideal candidate will be fluent in both English and Spanish.
Expert Level test, inspection, cleaning, soldering & repair of Elo products returned from customers
Act as technical lead for repair services by providing/sharing technical guidance & best practices
Perform direct cause/root cause diagnoses of product issues, failures, &/or manufacturing issues and communicate both verbally and written to larger team
Develop and document testing, troubleshooting and repair processes for Elo products to be used internally and externally by Elo and partners
Perform training of processes to a wide variety of global users including technicians, customers and partners
Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
Evaluate and improve existing processes and workflows
Work cross functionally to capture requirements for new processes
Contribute to risk assessments; assess compliance to safety and quality standards
Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
Contribute to product service strategies (parts, assemblies, and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
Review and provide technical guidance on/or as it relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
Manage projects for global services in conjunction with internal and external service partners and customers
Detailed documentation and reporting of work activities
Maintain a compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply
Other duties as assigned
Minimum Qualifications:
Bachelor’s Degree from an accredited institution or equivalent work experience in related field
Mechanical/Electrical technician or engineer with at least 5-years diagnose and repair experience
Preferred Qualifications:
Demonstrated fluency in both English and Spanish is highly preferred
Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
Knowledge, Understanding, & Experience with Quality Management systems - specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards
Previous experience working with ERP systems (SAP)
Specific Professional Skills/Competencies:
Excellent verbal and written communications skills in both English and Spanish
Microsoft Office – Outlook, Excel, Word, Teams
ERP Systems – SAP, SFDC
Familiarity with 5s methodology
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues
Physical Demands:
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend or walk for prolonged periods of time
Ability to travel domestically and internationally unrestricted
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.
May 13, 2021
Full time
We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.
Job Purpose & Responsibilities:
The Service Engineer will provide support to Elo’s Global Service Operations Team and partners. He or she will be responsible for supporting various international partners including partners in South America, and the ideal candidate will be fluent in both English and Spanish.
Expert Level test, inspection, cleaning, soldering & repair of Elo products returned from customers
Act as technical lead for repair services by providing/sharing technical guidance & best practices
Perform direct cause/root cause diagnoses of product issues, failures, &/or manufacturing issues and communicate both verbally and written to larger team
Develop and document testing, troubleshooting and repair processes for Elo products to be used internally and externally by Elo and partners
Perform training of processes to a wide variety of global users including technicians, customers and partners
Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
Evaluate and improve existing processes and workflows
Work cross functionally to capture requirements for new processes
Contribute to risk assessments; assess compliance to safety and quality standards
Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
Contribute to product service strategies (parts, assemblies, and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
Review and provide technical guidance on/or as it relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
Manage projects for global services in conjunction with internal and external service partners and customers
Detailed documentation and reporting of work activities
Maintain a compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply
Other duties as assigned
Minimum Qualifications:
Bachelor’s Degree from an accredited institution or equivalent work experience in related field
Mechanical/Electrical technician or engineer with at least 5-years diagnose and repair experience
Preferred Qualifications:
Demonstrated fluency in both English and Spanish is highly preferred
Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
Knowledge, Understanding, & Experience with Quality Management systems - specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards
Previous experience working with ERP systems (SAP)
Specific Professional Skills/Competencies:
Excellent verbal and written communications skills in both English and Spanish
Microsoft Office – Outlook, Excel, Word, Teams
ERP Systems – SAP, SFDC
Familiarity with 5s methodology
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues
Physical Demands:
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend or walk for prolonged periods of time
Ability to travel domestically and internationally unrestricted
Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.
SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers .
Position Summary:
Serves as a hands-on manager of the Media and Development Engineering team, supporting the development and deployment of systems and network architecture, as well as applications for key broadcast systems within the Sirius XM infrastructure platform.
The candidate will manage a small team of infrastructure design and tier 3 engineers specializing in SQL, Windows cluster, Active Directory, VMWARE, Horizon View, AWS/GCP/Azure, and high performance networks. The candidate will be responsible to be the POC for Tier 2 and will plan, manage, deploy and support several projects working with the internal team.
Provide tier 3 support for all broadcast, satellite uplink and Internet networks.
Duties and responsibilities:
Manage a small team of IT engineers
Manage and lead assigned infrastructure projects
Translate technical requirements into functional designs and engineering solutions for existing and developmental workflow
Tier 3 support for Windows, Linux Operating Systems including Clustering
Deploy system to cloud platforms such as AWS, GCP and Azure
Installation, configuration, and administration of virtualization technologies running on VMware suite of products
Support Microsoft Windows Server services - SCCM, KMS, Licensing, DNS, DHCP and Windows Clustering
Support Active Directory management - user accounts, OU containers, group policy objects (GPOs)
Support Virtual Networking (Virtual Switches, VM Kernel Ports) and NFS Datastores
Windows networking (CIFS 1.0/2.0/3.0) and TCP/P networking
Experience with Microsoft encryption Infrastructure preferred – certificates, SSL and SSH, etc.
Work with the team to manage and configuration of virtual machines, clones and templates
Collecting, monitoring and analyzing systems performance data for improved performance
Must be able to design, implement and support solutions based on the needs of the business and industry best practices.
Skilled in studying and analyzing system requirements, system process analysis, design and engineering
Write and maintain technical documentation in reference to equipment installation and operation. Microsoft Project and Visio experience preferred.
Reviews industry trends and new product lines to determine validity to current and future system design
Lead multiple projects in various phases of development and attend related vendor meetings to track development path
Provide final escalation support and guidance to all levels of support escalations teams and Engineers
This position requires 24x7 availability for support and after hours work in order to support the availability and uptime requirements of the business
Evaluation of new technologies/tools, testing/installation of new Windows Server and VMWare systems hardware/software and maintaining and enhancing technical standards, policies/procedures
Supervisory Responsibilities:
Manage the activities of staff, ensuring we are meeting short term/long term timelines.
Develop and mentor staff to ensure personal and professional growth.
Minimum Qualifications:
BS in Electrical Engineering, Computer Science or related area of study or equivalent experience.
3 years-experience managing IT network projects
8 years-experience planning, designing, implementing the technical support of multi-vendor, multi-platform enterprise networks ideally in a broadcast field or similar 24/7 customer facing enterprise and designing, deploying and managing VMWARE, Microsoft Windows Infrastructures, Active Directory- specifically Windows Server 2008/2012 and AWS/GCP/Azure preferred
Industry certification preferred. i.e. AWS Certified Architect, CISSP, VCP
This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.
Requirements and General Skills:
Ability to lead teams of engineers/technicians on fast paced, technical projects
Ability to work in a fast-paced operational environment
Ability to document and train on solutions you’ve designed
Good public speaking and presentation skills
Interpersonal skills and ability to interact and work with staff at all levels
Excellent written and verbal communication skills
Ability to work independently and in a team environment
Strong organizational skills and attention to details
Strong interest in current events and pop culture, as related to assigned channels / programs
Comfortable working with talent, artists and high-profile individuals
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Technical Skills:
Experience with VMWARE 5.X, 6.X+, VROPS and Horizon View 6+, 7+
Cisco UCS and HP server platforms
In-depth understanding/administration of Windows Server versions 2008/2012/2019.
Symantec and Sentinel One
Active directory, group policy objects and domain controllers
Windows Networking (CIFS 1.0/2.0/3.0) and general TCP/IP networking
SCCM, KMS, Windows 10, LTSB/LTSC
Windows Clustering
Windows encryption – certificates, SSL and SSH
SQL Server 2008, 2012, 2014 and 2016
Server Hardware configuration, installation, and maintenance experience.
Knowledge of TCP/IP, DNS, DHCP, SMTP, etc.
Strong understanding of multi-tiered storage concepts / protocols and architectures such as SANs, NAS, CIFs and NFS.
More details about our company benefits can be found at the following link: https://jobs.jobvite.com/siriusxm#benefits
Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Apr 05, 2021
Full time
SiriusXM and Pandora have joined together to create the leading audio entertainment company in the U.S. Together, we are uniquely positioned to lead a new era of audio entertainment by delivering the most compelling subscription and ad-supported audio experiences to millions of listeners -- in the car, at home and on the go. Our talent, content, technology and innovation continue to be at the forefront, and we want you to be a part of it! Check out our current openings below and at www.siriusxm.com/careers .
Position Summary:
Serves as a hands-on manager of the Media and Development Engineering team, supporting the development and deployment of systems and network architecture, as well as applications for key broadcast systems within the Sirius XM infrastructure platform.
The candidate will manage a small team of infrastructure design and tier 3 engineers specializing in SQL, Windows cluster, Active Directory, VMWARE, Horizon View, AWS/GCP/Azure, and high performance networks. The candidate will be responsible to be the POC for Tier 2 and will plan, manage, deploy and support several projects working with the internal team.
Provide tier 3 support for all broadcast, satellite uplink and Internet networks.
Duties and responsibilities:
Manage a small team of IT engineers
Manage and lead assigned infrastructure projects
Translate technical requirements into functional designs and engineering solutions for existing and developmental workflow
Tier 3 support for Windows, Linux Operating Systems including Clustering
Deploy system to cloud platforms such as AWS, GCP and Azure
Installation, configuration, and administration of virtualization technologies running on VMware suite of products
Support Microsoft Windows Server services - SCCM, KMS, Licensing, DNS, DHCP and Windows Clustering
Support Active Directory management - user accounts, OU containers, group policy objects (GPOs)
Support Virtual Networking (Virtual Switches, VM Kernel Ports) and NFS Datastores
Windows networking (CIFS 1.0/2.0/3.0) and TCP/P networking
Experience with Microsoft encryption Infrastructure preferred – certificates, SSL and SSH, etc.
Work with the team to manage and configuration of virtual machines, clones and templates
Collecting, monitoring and analyzing systems performance data for improved performance
Must be able to design, implement and support solutions based on the needs of the business and industry best practices.
Skilled in studying and analyzing system requirements, system process analysis, design and engineering
Write and maintain technical documentation in reference to equipment installation and operation. Microsoft Project and Visio experience preferred.
Reviews industry trends and new product lines to determine validity to current and future system design
Lead multiple projects in various phases of development and attend related vendor meetings to track development path
Provide final escalation support and guidance to all levels of support escalations teams and Engineers
This position requires 24x7 availability for support and after hours work in order to support the availability and uptime requirements of the business
Evaluation of new technologies/tools, testing/installation of new Windows Server and VMWare systems hardware/software and maintaining and enhancing technical standards, policies/procedures
Supervisory Responsibilities:
Manage the activities of staff, ensuring we are meeting short term/long term timelines.
Develop and mentor staff to ensure personal and professional growth.
Minimum Qualifications:
BS in Electrical Engineering, Computer Science or related area of study or equivalent experience.
3 years-experience managing IT network projects
8 years-experience planning, designing, implementing the technical support of multi-vendor, multi-platform enterprise networks ideally in a broadcast field or similar 24/7 customer facing enterprise and designing, deploying and managing VMWARE, Microsoft Windows Infrastructures, Active Directory- specifically Windows Server 2008/2012 and AWS/GCP/Azure preferred
Industry certification preferred. i.e. AWS Certified Architect, CISSP, VCP
This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.
Requirements and General Skills:
Ability to lead teams of engineers/technicians on fast paced, technical projects
Ability to work in a fast-paced operational environment
Ability to document and train on solutions you’ve designed
Good public speaking and presentation skills
Interpersonal skills and ability to interact and work with staff at all levels
Excellent written and verbal communication skills
Ability to work independently and in a team environment
Strong organizational skills and attention to details
Strong interest in current events and pop culture, as related to assigned channels / programs
Comfortable working with talent, artists and high-profile individuals
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Technical Skills:
Experience with VMWARE 5.X, 6.X+, VROPS and Horizon View 6+, 7+
Cisco UCS and HP server platforms
In-depth understanding/administration of Windows Server versions 2008/2012/2019.
Symantec and Sentinel One
Active directory, group policy objects and domain controllers
Windows Networking (CIFS 1.0/2.0/3.0) and general TCP/IP networking
SCCM, KMS, Windows 10, LTSB/LTSC
Windows Clustering
Windows encryption – certificates, SSL and SSH
SQL Server 2008, 2012, 2014 and 2016
Server Hardware configuration, installation, and maintenance experience.
Knowledge of TCP/IP, DNS, DHCP, SMTP, etc.
Strong understanding of multi-tiered storage concepts / protocols and architectures such as SANs, NAS, CIFs and NFS.
More details about our company benefits can be found at the following link: https://jobs.jobvite.com/siriusxm#benefits
Our goal at SiriusXM+Pandora is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM+Pandora is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.
Nov 25, 2020
Full time
The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team, provide top-notch technical support and work to advance their IT operations.
This position falls under the Classification Information Systems Specialist 4.
WHAT YOU WILL DO!
As a Desktop Support Technician, you will provide primary day-to-day support to staff of the Oregon Health Authority (OHA) and the Department of Human Services (DHS) located in Portland, Oregon and the Health Systems Division. You will support the maintenance, repair and use of personal computers and information systems. Tickets for work performed are entered into the unit’s ticket tracking system known as CA. This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software.
In this role, you will support incident management, change management, asset management, configuration management and other applicable IT service management functions. You may provide secondary/backup support to other OHA/DHS staff and partners in other parts of the state as needed. During down times, you will provide backup to help resolve service tickets or take phone calls for the Service Desk.
WHAT WE ARE LOOKING FOR:
(a) Three (3) years of information systems experience in Technical Support. OR (b) An Associate's degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND One (1) year of information systems experience in Technical Support. OR (c) A Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
Experience supporting the following technologies: Network OS: Microsoft Active Directory
Email: Microsoft Outlook/Exchange Online
Communications/Collaboration: Microsoft Teams, OneDrive for Business, Skype for Business
Office Suite(s): 2013, 2016, M365
Mainframe connection: Host Explorer v.6.0, STunnel
Desktop OS: Windows 7, Windows 8.1, Windows 10
Internet: Microsoft Interview Explorer
LAN/WAN infrastructure: TCP/IP & IPX protocols, Cisco routers and switches, assorted DUS/CSUs
Strong working knowledge of IT as it relates to desktop computers, local and wide area networks and general computer operations.
Solid understanding of Windows Operating Systems and how to fix issues that occur in it.
Ability to work under pressure and retain a professional and tactful manner.
Excellent written and verbal communication and presentation skills.
Experience providing end-user training, both formal and informal.
Outstanding customer services skills for both internal and external customers.
Ability to learn quickly, adapt to change, and stay nimble in an everchanging environment.
Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
This is a full-time, permanent position that is classified and represented by SEIU. The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here , to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.