Are you a visionary leader with a passion for operational excellence in healthcare? Join us as the Director of Operations, Clinical Care (DOCC) and become an integral part of our journey towards redefining healthcare delivery. Sonoran University is a dynamic hub of innovation, education, and community impact. As a premier non-profit health sciences university, we are dedicated to training the next generation of naturopathic physicians, nutritionists, and mental health professionals while making a tangible difference in the lives of our patients and our community.
In addition to offering the highest quality education to the next generation of health professionals, Sonoran University sees over 10,000 patient visits annually at our two clinics on our Tempe campus – the Sonoran University Medical Center and the Neil Riordan Center for Regenerative Medicine. Complementing both the academic and clinical offerings, Sonoran University also boasts a natural pharmacy (Medicinary), on-site laboratory, IV suite, and is home to the Ric Scalzo Institute for Botanical Research. Sonoran University furthers its mission via the Sage Foundation, which funds the operations of several off-site community clinics that provide healthcare to the uninsured and underserved in the Phoenix metropolitan area. As a seasoned operations leader, you will drive transformative changes in our clinics, ensuring seamless operations, unparalleled patient experiences, and sustainable growth.
Summary:
Reporting to the Vice President for Academic Affairs, the Director of Operations, Clinical Care (DOCC) must be a proven successful clinic operations leader, a highly organized information analyst, advocate, and team leader. This valuable team member is responsible for implementation and management of the Medical Center, Medical Center Laboratory, IV Suite, and Neil Riordan Center business operating procedures and regulations, ensuring evidence-based best practices are established and followed, assuring full compliance of all regulations regarding patient, employee, and student safety, engaging marketing efforts to increase patient volume and enhance brand positioning, and assuring established financial KPIs are achieved. Alongside the Chief Medical Officer and the Associate Dean for Naturopathic Clinical Education, the DOCC will engage in continuous improvement efforts and establishing and supporting programs that drive community access to Sonoran’s healthcare services. Reporting to the DOCC is the Sr. Practice Manager and her staff of Patient Service Representatives, Medical Assistants, and Lab Technicians.
This position requires 100% onsite attendance.
The Director of Operations, Clinical Care will:
Spearhead strategic initiatives to optimize clinic operations driving revenue growth, cost containment and expense reduction, and enhanced patient access.
Champion a culture of excellence and continuous improvement as a member of the Clinic Leadership Team, elevating clinical care, clinical education, and outcomes focused research.
Implement innovative business practices across the Medical Center, Laboratory, IV Suite, Neil Riordan Center, and community clinics setting the gold standard for evidence-based outpatient clinical care.
Forge meaningful community partnerships and referral networks; Support marketing campaigns to expand our reach, attract new patients, and reinforce Sonoran University's brand position of healthcare excellence.
Build consumer confidence by ensuring transparent and consistent pricing, consistent quality of care, efficient and effective clinic operations, respectful humanistic service, the highest degree of professionalism, ease of patient scheduling and financial counseling, cleanliness, and work with the CMO and academic deans to ensure student and clinician competence.
Monitor key financial performance indicators with a keen eye for opportunity, devising and executing plans to drive efficiency and profitability.
Ensure compliance with accreditation and regulatory standards (e.g., DHS, DEA, HIPAA, OSHA) and perform all necessary reviews, audits, education, and training affecting clinical operations/patient services.
Cultivate a diverse and empowered workforce, providing mentorship, training, and growth opportunities for our dedicated team members.
Coordinate with the Chief Financial Officer, insurance providers, and legal counsel regarding contractual negotiating efforts with health plan payors, managed care entities, third party administrators, and direct contracting opportunities.
Establish and maintain appropriate staffing and budget to support operations, practitioners, clinical faculty, and student clinical education training schedules. The successful candidate will have:
-Bachelor’s degree from an accredited college or university in Healthcare Administration, Accounting with a healthcare emphasis, Nursing Management, or related healthcare/business discipline. Master’s in Healthcare Administration, Business Administration, or related field preferred.
-A minimum of 5 years of progressive leadership in healthcare operations, preferably in a multi-specialty group practice or medical center setting.
-A track record of success in driving business development initiatives, process improvement strategies, and patient retention programs.
-Strong analytical skills and proficiency in healthcare management software (EHR systems) and data analysis tools.
-Excellent interpersonal skills with a desire to build collaborative relationships across departments and within the community.
Working Environment
Activities are generally performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling of up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.
Workplace Values
At Sonoran University, we support work-life balance as evidenced by our emphasis on wellness initiatives. Additionally, our Vacation and Sick time off policies are highly competitive in the Higher Ed community.
Background/Screening
All candidates offered a position at Sonoran University undergo a background and drug screen prior to hire. All employees must show documentation of required vaccinations including MMR, TB, Hepatitis B, as per Sonoran University and Medical Center policies, prior to the first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.
Sonoran University is an Equal Opportunity Employer committed to a diverse and inclusive workforce! We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.
Sonoran University is a Smoke-Free campus.
Apr 18, 2024
Full time
Are you a visionary leader with a passion for operational excellence in healthcare? Join us as the Director of Operations, Clinical Care (DOCC) and become an integral part of our journey towards redefining healthcare delivery. Sonoran University is a dynamic hub of innovation, education, and community impact. As a premier non-profit health sciences university, we are dedicated to training the next generation of naturopathic physicians, nutritionists, and mental health professionals while making a tangible difference in the lives of our patients and our community.
In addition to offering the highest quality education to the next generation of health professionals, Sonoran University sees over 10,000 patient visits annually at our two clinics on our Tempe campus – the Sonoran University Medical Center and the Neil Riordan Center for Regenerative Medicine. Complementing both the academic and clinical offerings, Sonoran University also boasts a natural pharmacy (Medicinary), on-site laboratory, IV suite, and is home to the Ric Scalzo Institute for Botanical Research. Sonoran University furthers its mission via the Sage Foundation, which funds the operations of several off-site community clinics that provide healthcare to the uninsured and underserved in the Phoenix metropolitan area. As a seasoned operations leader, you will drive transformative changes in our clinics, ensuring seamless operations, unparalleled patient experiences, and sustainable growth.
Summary:
Reporting to the Vice President for Academic Affairs, the Director of Operations, Clinical Care (DOCC) must be a proven successful clinic operations leader, a highly organized information analyst, advocate, and team leader. This valuable team member is responsible for implementation and management of the Medical Center, Medical Center Laboratory, IV Suite, and Neil Riordan Center business operating procedures and regulations, ensuring evidence-based best practices are established and followed, assuring full compliance of all regulations regarding patient, employee, and student safety, engaging marketing efforts to increase patient volume and enhance brand positioning, and assuring established financial KPIs are achieved. Alongside the Chief Medical Officer and the Associate Dean for Naturopathic Clinical Education, the DOCC will engage in continuous improvement efforts and establishing and supporting programs that drive community access to Sonoran’s healthcare services. Reporting to the DOCC is the Sr. Practice Manager and her staff of Patient Service Representatives, Medical Assistants, and Lab Technicians.
This position requires 100% onsite attendance.
The Director of Operations, Clinical Care will:
Spearhead strategic initiatives to optimize clinic operations driving revenue growth, cost containment and expense reduction, and enhanced patient access.
Champion a culture of excellence and continuous improvement as a member of the Clinic Leadership Team, elevating clinical care, clinical education, and outcomes focused research.
Implement innovative business practices across the Medical Center, Laboratory, IV Suite, Neil Riordan Center, and community clinics setting the gold standard for evidence-based outpatient clinical care.
Forge meaningful community partnerships and referral networks; Support marketing campaigns to expand our reach, attract new patients, and reinforce Sonoran University's brand position of healthcare excellence.
Build consumer confidence by ensuring transparent and consistent pricing, consistent quality of care, efficient and effective clinic operations, respectful humanistic service, the highest degree of professionalism, ease of patient scheduling and financial counseling, cleanliness, and work with the CMO and academic deans to ensure student and clinician competence.
Monitor key financial performance indicators with a keen eye for opportunity, devising and executing plans to drive efficiency and profitability.
Ensure compliance with accreditation and regulatory standards (e.g., DHS, DEA, HIPAA, OSHA) and perform all necessary reviews, audits, education, and training affecting clinical operations/patient services.
Cultivate a diverse and empowered workforce, providing mentorship, training, and growth opportunities for our dedicated team members.
Coordinate with the Chief Financial Officer, insurance providers, and legal counsel regarding contractual negotiating efforts with health plan payors, managed care entities, third party administrators, and direct contracting opportunities.
Establish and maintain appropriate staffing and budget to support operations, practitioners, clinical faculty, and student clinical education training schedules. The successful candidate will have:
-Bachelor’s degree from an accredited college or university in Healthcare Administration, Accounting with a healthcare emphasis, Nursing Management, or related healthcare/business discipline. Master’s in Healthcare Administration, Business Administration, or related field preferred.
-A minimum of 5 years of progressive leadership in healthcare operations, preferably in a multi-specialty group practice or medical center setting.
-A track record of success in driving business development initiatives, process improvement strategies, and patient retention programs.
-Strong analytical skills and proficiency in healthcare management software (EHR systems) and data analysis tools.
-Excellent interpersonal skills with a desire to build collaborative relationships across departments and within the community.
Working Environment
Activities are generally performed in an environmentally controlled office setting subject to extensive periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling of up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Communicate to perform essential functions.
Workplace Values
At Sonoran University, we support work-life balance as evidenced by our emphasis on wellness initiatives. Additionally, our Vacation and Sick time off policies are highly competitive in the Higher Ed community.
Background/Screening
All candidates offered a position at Sonoran University undergo a background and drug screen prior to hire. All employees must show documentation of required vaccinations including MMR, TB, Hepatitis B, as per Sonoran University and Medical Center policies, prior to the first day of work (unless religious or medical exemption is on file). Employment is contingent upon satisfactory outcome of all screens required of this position.
Sonoran University is an Equal Opportunity Employer committed to a diverse and inclusive workforce! We consider applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.
Sonoran University is a Smoke-Free campus.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
Apr 09, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $26.93 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
Hospice of Southern Illinois, Inc.
Belleville, IL 62220
Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for a Field Staff RN/Case Manager position that would be based out of our Belleville, IL office.
Summary of the Field Staff/Case Manager Position:
After a patient is admitted into our program, they are assigned a Field Staff RN/Case Manager. The Field Staff RN that makes visits to the patient based on their plan of care and performs assessments throughout their time in our program. The Field Staff RN/Case Manager is responsible for assessing the patient/family/caregiver needs, planning for the care, implementing the Plan of Care, and evaluating the effectiveness of the care provided. As a member of the IDT, the Field Staff Registered Nurse/Case Manager oversees the direction and coordination of a patient’s care throughout their time in hospice.
We currently have an open position for Northern Territory Field Staff RN Would provide service to patients in the following Illinois counties: Madison, Clinton, Bond, Macoupin, Montgomery, Jersey, and Calhoun.
Full-Time Non-Exempt Position
40 Hours Weekly, Monday-Friday 8:30 A.M. - 5:00 P.M. with an additional rotational on-call schedule that includes some evenings, weekends, and holidays. Typically for this position, as we have on-call nurses that work weekends and weeknights, the on-call would be limited. Holidays are rotated and divided up between the team.
Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
For further information about our company and to apply online, please visit hospice.org/careers .
For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jgutierrez@hospice.org .
EOE
Position Requirements
Education
Graduate of State-approved school of nursing
Associate Degree in Nursing or Diploma in Nursing required.
Experience
One (1) year experience in hospice preferred.
Other Qualifications
Current Illinois nursing license. (Registered Nurse, RN)
Certification in hospice and palliative care preferred.
CPR certification preferred.
Excellent leadership, managerial ability, clinical assessment, organizational and interpersonal relationship skills.
A working knowledge of Medicare/Medicaid, hospice regulations, and third-party payor expectations.
Reliable means of transportation.
Physical Requirements : Performs repetitive tasks. Physical tasks including bathing, transferring, lifting, and turning of patients in the home or home-like setting. Prolonged periods of sitting at times. Exerts up to 100 lbs. of force occasionally, and/or up to 50 lbs. frequently and/or 20 lbs. constantly. Requires physical flexibility of bending at knee and squat-bend. The Staff Registered Nurse manages stress appropriately, makes decisions under pressure, handles multiple priorities, works with an Interdisciplinary Team and manages anger/fear/hostility/violence of other appropriately. This position requires clarity of vision >20 inches and <20 feet, hears alarms, telephone/tape recorder.
Working Conditions : The Staff Registered Nurse/Case Manager spends approximately 20% of his/her time in an air-conditioned environment with varying exposure to excessive humidity and noise. The remaining 80% of his/her time is spent in an automobile or patient home, which may or may not have heat/air conditioning. The position has potential for exposure to malodorous odors, infectious body fluids from patients, animal pet hair, allergens in the home environment, some exposure to noxious smells from cleansing agents, and exposure to communicable diseases and traffic.
Essential Functions of the Field Staff RN/Case Manager Position
Maintains a caseload of patients. Oversees the direction and coordination of the patient’s care and the care provided for their caregiver/family.
Provides direct patient care that includes all aspects of the nursing process, including participation of on-call after hours care.
Demonstrates basic registered nurse clinical skills. Gives a practical exhibition and explanation at the required annual skills day.
On each visit completes a physical assessment, medication review, and a symptom and pain evaluation. Communicates findings to the hospice physician and obtains orders to manage care.
Communicates pertinent information to all disciplines by communicator, telephone, TigerText, and at the IDT meeting.
Reviews and updates the Plan of Care (POC) on each visit.
Responsible for initiating the Hospice Aide (HA) POC and supervising visits at least every 14 days per Medicare regulation.
Knowledgeable in patterns of disease progression at end of life and provides ongoing patient/family/caregiver education.
Knowledgeable in principles of end of life pain and symptom management. Considers patient/family/caregiver stated values and goals when considering treatment options ensuring their patients are as pain-free and symptom-free as possible.
Identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness. Collaborates with IDT to meet those needs.
Documents the elements of each assessment in a systematic and timely manner according to the Policies and Standards of Performance.
Oversees the activity of the Licensed Practical Nurse (LPN) as they provide patient care.
Participate in on-call after-hour care. In the on-call role, the Staff Registered Nurse/Case Manager triages calls and demonstrates critical thinking skills as they prioritize and address each situation.
In an emergency/crisis event, the Staff Registered Nurse/Case Manager demonstrates the ability to take control of a situation, understands and prioritizes care needs, and executes a plan quickly.
Provides emotional, spiritual, and psychosocial support to patients/family/caregivers. Establishes a therapeutic relationship with the patient/family/caregiver.
At the IDT meeting, at least every 15 days, the Staff Registered Nurse/Case Manager shares new information concerning the patient’s disease progression, discuss how to further improve the patient’s quality of life and comfort, and ensures that the care plan is consistent with the patient’s end of life core wishes.
Demonstrates the ability to work cooperatively with others in a team environment to ensure deadlines, goals, and objectives are met.
Demonstrates the ability to embrace change, manage stress and maintain a positive attitude.
Builds relationships and collaborates effectively with internal and external customers while cultivating referrals and referral sources. Identifies and analyzes problems in the referral/admission process and offers solutions for better customer service and satisfaction. Participates in QAPI activities.
Organized and works efficiently with minimal supervision. Is a self-starter who demonstrates flexibility, motivation, initiative, and commitment. Ensures required assigned education is finished in the specified time.
Identifies and contributes to the development of new ideas and approaches to improve the work process.
Exemplifies Hospice of Southern Illinois core values in daily practice.
Appropriately manages Paid Time Off.
Timely and accurate timesheet documentation according to Policy and Standards of Performance.
Other duties as assigned.
Benefit and Insurance Information
Paid Time Off (PTO)
Extended Illness Benefits (EIB)
Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children.
Medical FSA for Traditional PPO Health Insurance Plans
Dependent Care FSA
HSAs for High Deductible Health Insurance Plans with an employer contribution
Blue Cross Blue Shield Dental Insurance
Monthly Cell Phone Allowance of $36
Mileage Reimbursement of .67 cents per mile
VSP Vision Insurance
BCBS Basic Life and AD&D insurance (Paid for by the company)
BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
BCBS Short-Term Disability
BCBS Long-Term Disability (Paid for by the company)
Tuition Reimbursement of $3,500 annually after one year of employment for approved courses.
Student Loan Reimbursement of $2,500 annually after one year of employment
403(b) Retirement Plan with a company match up to 3% in 2024.
Employee Assistance Program from Mine & Associates
McKendree University 10% Tuition Discount
SIUE 5% Tuition Discount
Recruitment Referral Reward Program
Discounts from select companies (auto, cellphone, etc.)
Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal.
Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs.
Feb 21, 2024
Full time
Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for a Field Staff RN/Case Manager position that would be based out of our Belleville, IL office.
Summary of the Field Staff/Case Manager Position:
After a patient is admitted into our program, they are assigned a Field Staff RN/Case Manager. The Field Staff RN that makes visits to the patient based on their plan of care and performs assessments throughout their time in our program. The Field Staff RN/Case Manager is responsible for assessing the patient/family/caregiver needs, planning for the care, implementing the Plan of Care, and evaluating the effectiveness of the care provided. As a member of the IDT, the Field Staff Registered Nurse/Case Manager oversees the direction and coordination of a patient’s care throughout their time in hospice.
We currently have an open position for Northern Territory Field Staff RN Would provide service to patients in the following Illinois counties: Madison, Clinton, Bond, Macoupin, Montgomery, Jersey, and Calhoun.
Full-Time Non-Exempt Position
40 Hours Weekly, Monday-Friday 8:30 A.M. - 5:00 P.M. with an additional rotational on-call schedule that includes some evenings, weekends, and holidays. Typically for this position, as we have on-call nurses that work weekends and weeknights, the on-call would be limited. Holidays are rotated and divided up between the team.
Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
For further information about our company and to apply online, please visit hospice.org/careers .
For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jgutierrez@hospice.org .
EOE
Position Requirements
Education
Graduate of State-approved school of nursing
Associate Degree in Nursing or Diploma in Nursing required.
Experience
One (1) year experience in hospice preferred.
Other Qualifications
Current Illinois nursing license. (Registered Nurse, RN)
Certification in hospice and palliative care preferred.
CPR certification preferred.
Excellent leadership, managerial ability, clinical assessment, organizational and interpersonal relationship skills.
A working knowledge of Medicare/Medicaid, hospice regulations, and third-party payor expectations.
Reliable means of transportation.
Physical Requirements : Performs repetitive tasks. Physical tasks including bathing, transferring, lifting, and turning of patients in the home or home-like setting. Prolonged periods of sitting at times. Exerts up to 100 lbs. of force occasionally, and/or up to 50 lbs. frequently and/or 20 lbs. constantly. Requires physical flexibility of bending at knee and squat-bend. The Staff Registered Nurse manages stress appropriately, makes decisions under pressure, handles multiple priorities, works with an Interdisciplinary Team and manages anger/fear/hostility/violence of other appropriately. This position requires clarity of vision >20 inches and <20 feet, hears alarms, telephone/tape recorder.
Working Conditions : The Staff Registered Nurse/Case Manager spends approximately 20% of his/her time in an air-conditioned environment with varying exposure to excessive humidity and noise. The remaining 80% of his/her time is spent in an automobile or patient home, which may or may not have heat/air conditioning. The position has potential for exposure to malodorous odors, infectious body fluids from patients, animal pet hair, allergens in the home environment, some exposure to noxious smells from cleansing agents, and exposure to communicable diseases and traffic.
Essential Functions of the Field Staff RN/Case Manager Position
Maintains a caseload of patients. Oversees the direction and coordination of the patient’s care and the care provided for their caregiver/family.
Provides direct patient care that includes all aspects of the nursing process, including participation of on-call after hours care.
Demonstrates basic registered nurse clinical skills. Gives a practical exhibition and explanation at the required annual skills day.
On each visit completes a physical assessment, medication review, and a symptom and pain evaluation. Communicates findings to the hospice physician and obtains orders to manage care.
Communicates pertinent information to all disciplines by communicator, telephone, TigerText, and at the IDT meeting.
Reviews and updates the Plan of Care (POC) on each visit.
Responsible for initiating the Hospice Aide (HA) POC and supervising visits at least every 14 days per Medicare regulation.
Knowledgeable in patterns of disease progression at end of life and provides ongoing patient/family/caregiver education.
Knowledgeable in principles of end of life pain and symptom management. Considers patient/family/caregiver stated values and goals when considering treatment options ensuring their patients are as pain-free and symptom-free as possible.
Identifies the physical, psychosocial, emotional, and spiritual needs related to the terminal illness. Collaborates with IDT to meet those needs.
Documents the elements of each assessment in a systematic and timely manner according to the Policies and Standards of Performance.
Oversees the activity of the Licensed Practical Nurse (LPN) as they provide patient care.
Participate in on-call after-hour care. In the on-call role, the Staff Registered Nurse/Case Manager triages calls and demonstrates critical thinking skills as they prioritize and address each situation.
In an emergency/crisis event, the Staff Registered Nurse/Case Manager demonstrates the ability to take control of a situation, understands and prioritizes care needs, and executes a plan quickly.
Provides emotional, spiritual, and psychosocial support to patients/family/caregivers. Establishes a therapeutic relationship with the patient/family/caregiver.
At the IDT meeting, at least every 15 days, the Staff Registered Nurse/Case Manager shares new information concerning the patient’s disease progression, discuss how to further improve the patient’s quality of life and comfort, and ensures that the care plan is consistent with the patient’s end of life core wishes.
Demonstrates the ability to work cooperatively with others in a team environment to ensure deadlines, goals, and objectives are met.
Demonstrates the ability to embrace change, manage stress and maintain a positive attitude.
Builds relationships and collaborates effectively with internal and external customers while cultivating referrals and referral sources. Identifies and analyzes problems in the referral/admission process and offers solutions for better customer service and satisfaction. Participates in QAPI activities.
Organized and works efficiently with minimal supervision. Is a self-starter who demonstrates flexibility, motivation, initiative, and commitment. Ensures required assigned education is finished in the specified time.
Identifies and contributes to the development of new ideas and approaches to improve the work process.
Exemplifies Hospice of Southern Illinois core values in daily practice.
Appropriately manages Paid Time Off.
Timely and accurate timesheet documentation according to Policy and Standards of Performance.
Other duties as assigned.
Benefit and Insurance Information
Paid Time Off (PTO)
Extended Illness Benefits (EIB)
Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children.
Medical FSA for Traditional PPO Health Insurance Plans
Dependent Care FSA
HSAs for High Deductible Health Insurance Plans with an employer contribution
Blue Cross Blue Shield Dental Insurance
Monthly Cell Phone Allowance of $36
Mileage Reimbursement of .67 cents per mile
VSP Vision Insurance
BCBS Basic Life and AD&D insurance (Paid for by the company)
BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
BCBS Short-Term Disability
BCBS Long-Term Disability (Paid for by the company)
Tuition Reimbursement of $3,500 annually after one year of employment for approved courses.
Student Loan Reimbursement of $2,500 annually after one year of employment
403(b) Retirement Plan with a company match up to 3% in 2024.
Employee Assistance Program from Mine & Associates
McKendree University 10% Tuition Discount
SIUE 5% Tuition Discount
Recruitment Referral Reward Program
Discounts from select companies (auto, cellphone, etc.)
Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal.
Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs.
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
Efficient Patient Service Care
Patient Registration
Casewatch Registration
Eligibility Verification
Appointment Scheduling
Communication of Dental Benefits to Patients
Incoming and outgoing referral processing
Patient Treatment presentation
Work with the clinical team to effectively manage daily patient flow
Follow and demonstrate commitment to APLAs Health policies and procedures
Create a welcoming environment in the front office
Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
Have patients complete all necessary forms and documentation necessary for registration purposes.
Explain and Communicate benefits and dental needs with patients after examinations.
Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
Manage and retrieve incoming faxes in RingCentral
Coordinate transportation for patients as needed.
Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
Update Casewatch eligibility every 6 months as required by the DHSP Program.
Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to billing.
Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
Work closely with management regarding client grievances and concerns about treatment.
Perform and assist as a chair-side dental assistant
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Must be a high school graduate or equivalent
A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
Experience with patient registration and financial screening
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
Bilingual (English/Spanish) preferred
CPR Certified
Knowledge of:
Working Knowledge of Microsoft Office Software
Apply knowledge of ADA procedures and codes
Knowledge of the principals and practice of modern dentistry
General HIV/AIDS health issues
General medical and dental terminology; current ICD and CPT coding
Universal precautions and infection control
OSHA and HIPAA regulations
eClinicalWorks or similar electronic health record system
DEXIS imaging software
Ability to:
Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy, and poise
Multitask efficiently
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Jan 05, 2024
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
12 Paid Holidays
3 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
This position will pay $24.47 - $29.48 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform the procedures of the dental clinic front office, including but not limited to the areas of:
Efficient Patient Service Care
Patient Registration
Casewatch Registration
Eligibility Verification
Appointment Scheduling
Communication of Dental Benefits to Patients
Incoming and outgoing referral processing
Patient Treatment presentation
Work with the clinical team to effectively manage daily patient flow
Follow and demonstrate commitment to APLAs Health policies and procedures
Create a welcoming environment in the front office
Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
Have patients complete all necessary forms and documentation necessary for registration purposes.
Explain and Communicate benefits and dental needs with patients after examinations.
Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
Manage and retrieve incoming faxes in RingCentral
Coordinate transportation for patients as needed.
Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
Update Casewatch eligibility every 6 months as required by the DHSP Program.
Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
Collect payment from patients before services are rendered when necessary.
Act as liaison between dental providers and Finance Department as it relates to billing.
Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
Work closely with management regarding client grievances and concerns about treatment.
Perform and assist as a chair-side dental assistant
Assist in maintaining OSHA and HIPAA compliance.
Assist in maintaining office and building fire/safety regulations.
Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Must be a high school graduate or equivalent
A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
Experience with patient registration and financial screening
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
Bilingual (English/Spanish) preferred
CPR Certified
Knowledge of:
Working Knowledge of Microsoft Office Software
Apply knowledge of ADA procedures and codes
Knowledge of the principals and practice of modern dentistry
General HIV/AIDS health issues
General medical and dental terminology; current ICD and CPT coding
Universal precautions and infection control
OSHA and HIPAA regulations
eClinicalWorks or similar electronic health record system
DEXIS imaging software
Ability to:
Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
Communicate effectively and courteously with tact, diplomacy, and poise
Multitask efficiently
Follow written and oral directions
Maintain the patient appointment schedule efficiently
Work independently and responsibly
Work effectively as a team member in a busy medical/dental practice
Be self-motivated and maintain the commitment to excellence of APLA Health
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Clark College
1933 Fort Vancouver Way Vancouver, Washington, 98663
Clark College is currently accepting applications for a full-time, 12-month, administrative exempt Risk Manager position in the Human Resources department. The Risk Manager is an integral part of the College’s effort to provide a safe and healthy environment across all locations. The position is a collaborative member of the Labor and Compliance team which also includes Employee Development, Environmental Health and Safety, Records Coordination, and Labor Relations. Under the direction of the Director of Labor and Compliance, the Risk Manager assesses, tracks, and monitors potential risks to protect the College from exposure that could have adverse consequences to the College’s operations. Functions also include, but are not limited to, related administrative policies and procedures, insurance liability, clinical affiliation agreements, workers compensation, and helping implement the College’s contract approval process. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
Participates with others on loss prevention and control efforts identifying and analyzing potential exposure to loss; develops related goals and other program performance expectations.
Implements alternative risk management and mitigation techniques, strategies, and measures.
Participates in, and may direct, the development of new programs, initiatives, and incentives to reduce and mitigate risk.
Participates in contract review, MOU and other agreement processes for the College to ensure minimization of risk. Helps college administrators to develop, negotiate, and review contracts using the College’s Contract Review and Approval Process. Reviews clinical affiliation agreements with hospitals, clinics, and other provider agencies that programs have negotiated.
Participates in the development of the program budget and monitors performance against funding and expense requirements.
Serves as a liaison to College departments regarding risk factors and workers’ compensation.
Assists with the investigation, administration, and adjudication of tort claims filed against the College; contributes to the formulation of findings and makes recommendations for action and adjudication of claims for approval by the College.
Coordinates with the College’s liability insurance carrier to obtain certificates of coverage and to assess risk and liability exposures. Ensures the renewal and payment of insurance premiums in accordance with college policies and executive leadership approval. Conducts internal insurance claims investigations. Analyzes and advises on the College’s insurance coverage.
Ensures College’s risk management efforts are in compliance with existing laws and College policies and procedures.
Builds College-wide support and visibility for risk management and general loss control programs and initiatives.
Provides ongoing training and communication to College employees to ensure compliance and reduce risk.
Accumulates and analyzes data and develops comprehensive reports related to the risk management program.
Serves on a variety of related internal committees and/or task forces.
Conducts periodic risk prevention audits of the College assets, workers compensation program, and other liabilities within the scope of position responsibilities.
Makes recommendations to administration on reducing risk at the College.
Manages driver’s authorization program; ensures requirements are communicated to College faculty, staff, and volunteers.
Creates and maintains complete, accessible, and auditable files and records of work.
Participates in disaster recovery and emergency planning for the College in conjunction with administration and the College’s Environmental Health and Safety Manager and Emergency Planning Specialist.
Communicates with the College’s Assistant Attorney General and other government agencies as necessary on risk related matters.
Assists in the revision of relevant sections of the Washington State Administrative Code, when necessary.
Represents the College at regional, state and national meetings, as appropriate.
Develops and administers an Enterprise Management Program for the College.
Works primarily in-person and on campus. This is not a remote work position.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree in a related field (ex: risk management, human resources, public or business administration, or paralegal) AND three (3) years of comparable professional work experience OR equivalent related education/work experience.
A strong background in research, writing, and analyzing and understanding complex data, policies, and laws.
Experience working with risk management, public records, liability insurance, contracts, policies and procedures, and workers compensation claims.
KNOWLEDGE AND SKILLS:
Risk management principles and practices.
Legal processes and procedures.
Insurance underwriting principles and practices.
Applicable Federal, State, and local laws, rules, and regulations.
Public administration principles.
Developing and managing risk management programs and policies.
Generating and implementing risk management techniques.
Investigating and assessing claims, including workers compensation.
Preparing and maintaining records.
Preparing and communicating complex and detailed reports and information.
Handling multiple priorities simultaneously.
Utilizing computer technology for communication, data gathering, research, analysis, and reporting, including spreadsheets and databases.
Communicating effectively through oral and written mediums.
Working with diverse academic, cultural, and ethnic backgrounds of community college students and staff.
Partnering with a diverse group of stakeholders and performing work in culturally relevant ways that prevents implicit bias.
Collaborative decision-making.
Contributing positively to a teamwork environment that is mission and vision oriented.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $70,570-$81,712 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS: Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., November 14, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 24, 2023 23-00111
Nov 02, 2023
Full time
Clark College is currently accepting applications for a full-time, 12-month, administrative exempt Risk Manager position in the Human Resources department. The Risk Manager is an integral part of the College’s effort to provide a safe and healthy environment across all locations. The position is a collaborative member of the Labor and Compliance team which also includes Employee Development, Environmental Health and Safety, Records Coordination, and Labor Relations. Under the direction of the Director of Labor and Compliance, the Risk Manager assesses, tracks, and monitors potential risks to protect the College from exposure that could have adverse consequences to the College’s operations. Functions also include, but are not limited to, related administrative policies and procedures, insurance liability, clinical affiliation agreements, workers compensation, and helping implement the College’s contract approval process. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
Position Responsibilities
Participates with others on loss prevention and control efforts identifying and analyzing potential exposure to loss; develops related goals and other program performance expectations.
Implements alternative risk management and mitigation techniques, strategies, and measures.
Participates in, and may direct, the development of new programs, initiatives, and incentives to reduce and mitigate risk.
Participates in contract review, MOU and other agreement processes for the College to ensure minimization of risk. Helps college administrators to develop, negotiate, and review contracts using the College’s Contract Review and Approval Process. Reviews clinical affiliation agreements with hospitals, clinics, and other provider agencies that programs have negotiated.
Participates in the development of the program budget and monitors performance against funding and expense requirements.
Serves as a liaison to College departments regarding risk factors and workers’ compensation.
Assists with the investigation, administration, and adjudication of tort claims filed against the College; contributes to the formulation of findings and makes recommendations for action and adjudication of claims for approval by the College.
Coordinates with the College’s liability insurance carrier to obtain certificates of coverage and to assess risk and liability exposures. Ensures the renewal and payment of insurance premiums in accordance with college policies and executive leadership approval. Conducts internal insurance claims investigations. Analyzes and advises on the College’s insurance coverage.
Ensures College’s risk management efforts are in compliance with existing laws and College policies and procedures.
Builds College-wide support and visibility for risk management and general loss control programs and initiatives.
Provides ongoing training and communication to College employees to ensure compliance and reduce risk.
Accumulates and analyzes data and develops comprehensive reports related to the risk management program.
Serves on a variety of related internal committees and/or task forces.
Conducts periodic risk prevention audits of the College assets, workers compensation program, and other liabilities within the scope of position responsibilities.
Makes recommendations to administration on reducing risk at the College.
Manages driver’s authorization program; ensures requirements are communicated to College faculty, staff, and volunteers.
Creates and maintains complete, accessible, and auditable files and records of work.
Participates in disaster recovery and emergency planning for the College in conjunction with administration and the College’s Environmental Health and Safety Manager and Emergency Planning Specialist.
Communicates with the College’s Assistant Attorney General and other government agencies as necessary on risk related matters.
Assists in the revision of relevant sections of the Washington State Administrative Code, when necessary.
Represents the College at regional, state and national meetings, as appropriate.
Develops and administers an Enterprise Management Program for the College.
Works primarily in-person and on campus. This is not a remote work position.
Perform related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS:
Associate’s degree in a related field (ex: risk management, human resources, public or business administration, or paralegal) AND three (3) years of comparable professional work experience OR equivalent related education/work experience.
A strong background in research, writing, and analyzing and understanding complex data, policies, and laws.
Experience working with risk management, public records, liability insurance, contracts, policies and procedures, and workers compensation claims.
KNOWLEDGE AND SKILLS:
Risk management principles and practices.
Legal processes and procedures.
Insurance underwriting principles and practices.
Applicable Federal, State, and local laws, rules, and regulations.
Public administration principles.
Developing and managing risk management programs and policies.
Generating and implementing risk management techniques.
Investigating and assessing claims, including workers compensation.
Preparing and maintaining records.
Preparing and communicating complex and detailed reports and information.
Handling multiple priorities simultaneously.
Utilizing computer technology for communication, data gathering, research, analysis, and reporting, including spreadsheets and databases.
Communicating effectively through oral and written mediums.
Working with diverse academic, cultural, and ethnic backgrounds of community college students and staff.
Partnering with a diverse group of stakeholders and performing work in culturally relevant ways that prevents implicit bias.
Collaborative decision-making.
Contributing positively to a teamwork environment that is mission and vision oriented.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Supplemental Information
WHAT WE OFFER:
A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
Campus bookstore offers snacks, apparel, and specialty supplies.
On-campus early childhood education care program (pending registration and availability).
Gym and recreation facilities available for membership.
Clark promotes wellness with a variety of different workshops and events
SALARY RANGE: $70,570-$81,712 annually (commensurate with qualifications and experience). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases. Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. APPLICATION PROCESS: Required Online Application Materials:
Clark College Online Application
Current resume, with a minimum of three (3) references listed
Cover letter describing background and experience related to qualifications and responsibilities of the position
Responses to the supplemental questions included in the online application process
Please apply online at www.clark.edu/jobs . To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu . APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., November 14, 2023. CONDITION OF EMPLOYMENT: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Completion of academic degrees will also be verified through receipt of official transcripts. DISABILITY ACCOMMODATIONS Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901. SECURITY The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu . The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php . ELIGIBILITY VERIFICATION If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work. CORRECTIONS OR EXTENDED NOTICES Corrected or extended notices will be posted online and in the Human Resources Office. Clark College’s Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference. Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Gerald Gabbard, Director of Labor and Compliance, 360-992-2317, ggabbard@clark.edu , 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Clark College Human Resources October 24, 2023 23-00111
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
Oct 26, 2023
Full time
POSITION SUMMARY:
Under the direct supervision of the Utilization Manager and in collaboration with all Clinic Directors, the Medical Records Coordinator (MRC) is responsible for managing the medical records for all APLA Health & Wellness clinics, including preparing, scanning, and retrieving patient health records in response to internal and external requests. The medical records coordinator reviews medical records for compliance with approved policies and responds to medical records requests per APLA Health & Wellness medical records protocols/policies. The MRC is also responsible for eCW fax management for all APLA Health & Wellness clinic sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
Creates digital images of paperwork to be stored in the electronic medical record.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Performs other clerical tasks as needed, such as answering phones and faxing.
Suggests means by which procedures for maintaining medical records can be improved upon.
Monitor a centralized eCW fax and appropriately distribute received records/information.
Ensures that it is easy to troubleshoot problems relating to the maintenance and regular update of medical records.
Contribute to departmental quality initiative or similar projects.
Act as back-up for referral coordinators when needed.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Required: High school diploma or GED. A minimum of one year of experience in a community-based organization, clinic, dental office, or healthcare related field. Must be bilingual in Spanish.
Preferred: Completion of Associate degree in Health Administration, related field of academic discipline, or possession of a certificate in Medical Assistant. Experience working with multiple benefits coverage programs including private insurance and government programs. Possession of proven organization, mathematical, and analytical skills; strong time management skills, effective interpersonal, communication skills and problem-solving skills; proven documentation and data entry management skills.
Knowledge of:
Advance computer skills including Microsoft Office, Excel; HIV disease, other health disparities and co-occurring disorders, Los Angeles County HIV and primary care service delivery system, HIPAA and OSHA guidelines, medical office filing systems, quality management and basic knowledge of the eClinicalWorks Electronic Health Record system. Knowledge of managed care eligibility and authorization process. Understanding of quality assurance and performance improvement procedures. Familiarity with medical terminology and diagnosis/procedure codes. Knowledge of office billing procedures.
Ability to:
Participate as an effective member of a large service-providing agency; demonstrate non-judgment and compassion towards people, especially low-income individuals, members of the LGBTQ communities, and individuals living with HIV. Maintain confidentiality of clients; complete assigned tasks with minimal supervision; demonstrate excellent written and verbal communication skills; and operate standard office equipment; perform word processing and data entry tasks on a personal computer; and meet assigned deadlines. Medical records coordinators must have strong attention to detail to ensure patient records are complete and accurate. Ability to keep the medical records of patients in confidence without divulging it to unauthorized persons; ability to take the initiative where and when necessary. Proven ability to work with or without regular supervision. Ability and/or inclination to follow instructions. Ability to pay attention to detail and maintain quality focus and professionalism. The ability to be effective working as part of a team.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/ female/ disability/transgender/veteran
POSITION SUMMARY:
Under the direction of the Director of Case Management, the Intensive Clinical Care Manager will provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. This position will focus on especially on APLA Health patients that have difficulty staying engaged in primary and HIV medical care due to psychosocial stressors including homelessness, post-traumatic response and other mental health challenges, and/or complicated medical co-morbidities. The ICCM will connect and engage patients in clinical settings or, as needed, in their homes or elsewhere in the community. Using a Trauma-Informed lens, the ICCM will outreach and engage patients, complete screenings, link to APLA Health resources that patients may be eligible for and, as necessary, provide ongoing assessment, case planning, and direct case management. The ICCM will provide services through the Division of HIV and STD prevention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Plan, coordinate, implement and evaluate a Patient Retention intervention aimed at finding out-of-care APLA Health patients.
Conduct trauma-focused screenings, provide brief education on trauma, and complete either one-on-one or group psychoeducation classes for patients impacted by trauma.
Help impacted patients navigate and link to APLA Health resources that they may be eligible for including Medical Care Coordination, Benefits, Housing, and other HIV+ support services.
Provide behavioral health referrals, advocacy, and service information to patients, as needed.
Use the Transtheoretical model of behavior change to support improved health outcomes for patients including treatment engagement and retention, medication adherence, risk reduction, and health provider communication.
Maintain ongoing contact with patients and monitor progress related to goals set in the individual care plan.
Coordinate and communicate among members of the patient’s care team including medical providers, mental health/addiction providers, allied health, community resources, and other team members. Participate in interdisciplinary case conferences for assigned case management patients.
Engage in ongoing Trauma-Informed trainings with our community partner, Cicatelli Associates, to stay up-to-date on Trauma-Informed Care best practices.
Conduct periodic and brief Trauma-Informed Care in-service trainings for clinical staff to help reinforce the cultural practice of Trauma-Informed Care at our clinical sites.
Document services in eClinicalWorks, Casewatch, and/or other charting and data collection systems as appropriate. Documentation will be performed in a timely and accurate fashion in accordance with program policies and professional standards of care.
Adhere to all applicable professional, legal, and ethical standards of behavioral health practice in the provision of services, including but not limited to: mandated reporting, provision of effective services, case documentation, patient confidentiality/HIPAA regulations, ensuring patient safety, and maintaining professional boundaries.
Attend trainings and case conference meetings as required.
Prepare monthly reports and statistics as requested.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A Master’s Degree in Social Work, or Counseling.
At least one year of experience providing care coordination or case management in either a clinical or a community-based setting.
Specific training/experience working with people living with HIV/AIDS preferred.
Bilingual English/Spanish is preferred, but not required
Experience in working with culturally diverse communities with the ability to be culturally sensitive and appropriate.
Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value systems and behavior norms.
Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds
Knowledge of:
Interviewing and crisis management techniques
Psychosocial and mental health factors affecting quality of life
Data management;
HIV/AIDS prevention, care and treatment, and substance use disorders
Health education principles and program evaluation.
Ability to:
Identify and implement outreach and engagement strategies
Respond effectively to client crisis situations
Interview and assess needs of clients
Develop individual service plans aimed toward resolving client needs
Communicate effectively, both written and verbally
Work well under tight deadlines
Coordinate multiple tasks
Learn specific systems quickly and thoroughly
Communicate effectively with a diverse population;
Identify and update community resources;
Proofread, edit and format written materials;
Conduct group presentations, operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is both a clinic-based and field-based position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Oct 25, 2023
Full time
POSITION SUMMARY:
Under the direction of the Director of Case Management, the Intensive Clinical Care Manager will provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. This position will focus on especially on APLA Health patients that have difficulty staying engaged in primary and HIV medical care due to psychosocial stressors including homelessness, post-traumatic response and other mental health challenges, and/or complicated medical co-morbidities. The ICCM will connect and engage patients in clinical settings or, as needed, in their homes or elsewhere in the community. Using a Trauma-Informed lens, the ICCM will outreach and engage patients, complete screenings, link to APLA Health resources that patients may be eligible for and, as necessary, provide ongoing assessment, case planning, and direct case management. The ICCM will provide services through the Division of HIV and STD prevention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Plan, coordinate, implement and evaluate a Patient Retention intervention aimed at finding out-of-care APLA Health patients.
Conduct trauma-focused screenings, provide brief education on trauma, and complete either one-on-one or group psychoeducation classes for patients impacted by trauma.
Help impacted patients navigate and link to APLA Health resources that they may be eligible for including Medical Care Coordination, Benefits, Housing, and other HIV+ support services.
Provide behavioral health referrals, advocacy, and service information to patients, as needed.
Use the Transtheoretical model of behavior change to support improved health outcomes for patients including treatment engagement and retention, medication adherence, risk reduction, and health provider communication.
Maintain ongoing contact with patients and monitor progress related to goals set in the individual care plan.
Coordinate and communicate among members of the patient’s care team including medical providers, mental health/addiction providers, allied health, community resources, and other team members. Participate in interdisciplinary case conferences for assigned case management patients.
Engage in ongoing Trauma-Informed trainings with our community partner, Cicatelli Associates, to stay up-to-date on Trauma-Informed Care best practices.
Conduct periodic and brief Trauma-Informed Care in-service trainings for clinical staff to help reinforce the cultural practice of Trauma-Informed Care at our clinical sites.
Document services in eClinicalWorks, Casewatch, and/or other charting and data collection systems as appropriate. Documentation will be performed in a timely and accurate fashion in accordance with program policies and professional standards of care.
Adhere to all applicable professional, legal, and ethical standards of behavioral health practice in the provision of services, including but not limited to: mandated reporting, provision of effective services, case documentation, patient confidentiality/HIPAA regulations, ensuring patient safety, and maintaining professional boundaries.
Attend trainings and case conference meetings as required.
Prepare monthly reports and statistics as requested.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
A Master’s Degree in Social Work, or Counseling.
At least one year of experience providing care coordination or case management in either a clinical or a community-based setting.
Specific training/experience working with people living with HIV/AIDS preferred.
Bilingual English/Spanish is preferred, but not required
Experience in working with culturally diverse communities with the ability to be culturally sensitive and appropriate.
Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value systems and behavior norms.
Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds
Knowledge of:
Interviewing and crisis management techniques
Psychosocial and mental health factors affecting quality of life
Data management;
HIV/AIDS prevention, care and treatment, and substance use disorders
Health education principles and program evaluation.
Ability to:
Identify and implement outreach and engagement strategies
Respond effectively to client crisis situations
Interview and assess needs of clients
Develop individual service plans aimed toward resolving client needs
Communicate effectively, both written and verbally
Work well under tight deadlines
Coordinate multiple tasks
Learn specific systems quickly and thoroughly
Communicate effectively with a diverse population;
Identify and update community resources;
Proofread, edit and format written materials;
Conduct group presentations, operate standard office equipment including Microsoft Office (Word, Excel, PowerPoint); and meet assigned deadlines.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is both a clinic-based and field-based position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Who We Are :
Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn.
About the Role:
The DTx (Digital Therapeutic) Quality Engineer has a key role in the development of Click’s Software as a Medical Device (SaMD) products. This position works alongside the Product Management, Software Engineering, and Testing teams and drives the day-to-day product quality activities while implementing Quality Management System (QMS) procedures in alignment with evolving FDA and international medical device regulations. The DTx Quality Engineer reports to the Manager of DTx Quality and has a direct role in bringing Click medical device software to the market.
This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. We have a hybrid working model that consists of at least 3 days in office each week.
Responsibilities:
Drive product development processes, from a quality perspective, to ensure product development compliance with regulatory and quality standards throughout the Software Development Lifecycle.
Drive on-going process improvements and collaborate with the technical teams to enhance implementation of procedures in an Agile framework.
Lead product risk management activities to establish product risk assessments and trace the implementation of risk controls. Actively monitor for product risks, manage/mitigate where possible and communicate/escalate as needed.
In coordination with the technical teams, develop and review design documentation including product requirements, design specifications, verification/validation test plans and reports. Maintain records as part of the products’ Design History File (DHF).
Manage post-production activities including complaint handling, data analysis, and defect tracking. Enable clear communication, prioritization, and decision making across multiple teams using post-production data to inform product updates and enhancements while implementing change control.
Work closely with Click’s collaborative partners to effectively execute design and development activities.
Qualifications:
Bachelor’s Degree, preferably in engineering.
0-2 years of experience working in a medical device, software, or other technology field.
Ability to oversee quality management activities within multiple simultaneous projects.
Strong verbal and written communication skills to translate procedures into practice and effectively work with interdisciplinary teams and stakeholders.
Attention to detail and ability to generate clear technical documentation/records (i.e., protocols, reports, test methods, justifications).
Preferred Qualifications :
Experience working with software products through full lifecycle with knowledge of iterative agile planning, development and delivery.
Proficiency in medical device quality system regulation and standards including FDA 21 CFR 820 and ISO 13485.
Familiarity with relevant SaMD standards and methodologies such as IEC 62304, AAMI TIR 45.
Compensation:
The base salary range for this position is between: $85,000 - $95,000. The final base salary will be dependent upon skills, experience and location. In addition to the base salary, Click Therapeutics offers an annual performance-based cash bonus and a generous equity package.
Benefits:
The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space.
Competitive Salary with Annual Review | Cash Bonus | Stock Options | 5% 401(k) matching | Medical | Dental | Vision | Life Insurance | Voluntary Benefits | Unlimited PTO | Uber One | Nectar Rewards | One Medical | Fertility Support | Fitness Reimbursement | Bike Membership | Professional Development Stipend | Lunch Stipends | Parent Benefits | LinkedIn Learning | Industrious Workspaces | Commuter Subsidies | Flexible Work Arrangement | Choice of Mac or Windows | Sponsored Company Events | Office Snacks and Beverages | Much More…
Equal Employment Opportunity:
Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.
Recruitment Phishing Scams:
As recruitment phishing scams are growing, we urge you to be vigilant during the job search process. Please be mindful of the following:
Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.
Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via email or a messaging application (like that used on the LinkedIn platform).
Click Therapeutics will conduct interviews face-to-face over Zoom.
All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.
If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at recruitment@clicktherapeutics.com to confirm before proceeding.
If you encounter a scam, report it to the Federal Trade Commission at https://reportfraud.ftc.gov/#/
Oct 19, 2023
Full time
Who We Are :
Click Therapeutics, Inc., develops, validates, and commercializes software as prescription medical treatments for people with unmet medical needs. As a leading innovator of Digital Therapeutics™, Click delivers accessible, clinically proven, FDA-regulated prescription treatments to the smartphone in your hand. Click’s treatments are defined by a commitment to applying technical and scientific rigor and patient-centric design to the development process. This results in uniquely engaging experiences that achieve compelling clinical outcomes for patients seeking new treatment options. Click Therapeutics continuously expands and refines its platform with novel cognitive, behavioral and neuromodulatory mechanisms of action and advanced data-driven tools such as artificial intelligence and machine learning. The digital therapeutics under development on Click’s platform address diverse areas of therapeutic need, including indications in psychiatry, neurology, oncology, immunology, and cardiometabolic diseases. Consistently named a best place to work, Click fosters an inclusive, diverse workforce of innovators, clinicians, scientists, researchers, designers, technologists, engineers and more, united in a common mission to provide patients everywhere access to safe and effective prescription digital therapeutics. For more information, visit www.clicktherapeutics.com and connect with us on LinkedIn.
About the Role:
The DTx (Digital Therapeutic) Quality Engineer has a key role in the development of Click’s Software as a Medical Device (SaMD) products. This position works alongside the Product Management, Software Engineering, and Testing teams and drives the day-to-day product quality activities while implementing Quality Management System (QMS) procedures in alignment with evolving FDA and international medical device regulations. The DTx Quality Engineer reports to the Manager of DTx Quality and has a direct role in bringing Click medical device software to the market.
This position is based out of Click’s headquarters located in Tribeca, NYC, at the center of one of the fastest-growing digital health communities. We have a hybrid working model that consists of at least 3 days in office each week.
Responsibilities:
Drive product development processes, from a quality perspective, to ensure product development compliance with regulatory and quality standards throughout the Software Development Lifecycle.
Drive on-going process improvements and collaborate with the technical teams to enhance implementation of procedures in an Agile framework.
Lead product risk management activities to establish product risk assessments and trace the implementation of risk controls. Actively monitor for product risks, manage/mitigate where possible and communicate/escalate as needed.
In coordination with the technical teams, develop and review design documentation including product requirements, design specifications, verification/validation test plans and reports. Maintain records as part of the products’ Design History File (DHF).
Manage post-production activities including complaint handling, data analysis, and defect tracking. Enable clear communication, prioritization, and decision making across multiple teams using post-production data to inform product updates and enhancements while implementing change control.
Work closely with Click’s collaborative partners to effectively execute design and development activities.
Qualifications:
Bachelor’s Degree, preferably in engineering.
0-2 years of experience working in a medical device, software, or other technology field.
Ability to oversee quality management activities within multiple simultaneous projects.
Strong verbal and written communication skills to translate procedures into practice and effectively work with interdisciplinary teams and stakeholders.
Attention to detail and ability to generate clear technical documentation/records (i.e., protocols, reports, test methods, justifications).
Preferred Qualifications :
Experience working with software products through full lifecycle with knowledge of iterative agile planning, development and delivery.
Proficiency in medical device quality system regulation and standards including FDA 21 CFR 820 and ISO 13485.
Familiarity with relevant SaMD standards and methodologies such as IEC 62304, AAMI TIR 45.
Compensation:
The base salary range for this position is between: $85,000 - $95,000. The final base salary will be dependent upon skills, experience and location. In addition to the base salary, Click Therapeutics offers an annual performance-based cash bonus and a generous equity package.
Benefits:
The role includes great benefits and is an excellent wealth-building opportunity at a fast-growing pre-IPO company in a nascent and extremely exciting space.
Competitive Salary with Annual Review | Cash Bonus | Stock Options | 5% 401(k) matching | Medical | Dental | Vision | Life Insurance | Voluntary Benefits | Unlimited PTO | Uber One | Nectar Rewards | One Medical | Fertility Support | Fitness Reimbursement | Bike Membership | Professional Development Stipend | Lunch Stipends | Parent Benefits | LinkedIn Learning | Industrious Workspaces | Commuter Subsidies | Flexible Work Arrangement | Choice of Mac or Windows | Sponsored Company Events | Office Snacks and Beverages | Much More…
Equal Employment Opportunity:
Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.
Recruitment Phishing Scams:
As recruitment phishing scams are growing, we urge you to be vigilant during the job search process. Please be mindful of the following:
Click Therapeutics will only reach out to you through an “@clicktherapeutics.com” email address.
Other than your email address or telephone number, which you may provide via a job application portal, Click Therapeutics will never ask you to provide personally identifiable information about yourself (such as a Social Security Number or Driver’s License Number) via email or a messaging application (like that used on the LinkedIn platform).
Click Therapeutics will conduct interviews face-to-face over Zoom.
All job postings will be listed on the Click Therapeutics official career page. If someone contacts you about a job or position that is not listed on the official career page, please contact the Click Therapeutics recruitment team at the contact information below.
If you have any questions regarding the validity of a recruitment inquiry or an interview, please contact the Click’s recruitment team at recruitment@clicktherapeutics.com to confirm before proceeding.
If you encounter a scam, report it to the Federal Trade Commission at https://reportfraud.ftc.gov/#/
Cummins Behavioral Health Systems, Inc
Avon, IN, USA 46123
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Jun 22, 2023
Full time
Cummins Behavioral Health Systems, Inc . is seeking a licensed therapist with a background in social work and/or mental healthcare, and with leadership experience for a rewarding and challenging position as Director of Crisis Services.
Job Summary:
The Director of Crisis Services is responsible for leading outpatient crisis services throughout Cummins, consistent with evidence-based practices that are recognized within the behavioral health industry. Working in collaboration with the organization's leadership, the Director of Crisis Services leads program and service development initiatives and ensures the quality and consistency of this division's clinical practices throughout Cummins' service delivery area. In coordination with the organization's leadership, provides direct support and assistance to persons in crisis and the clinical providers working within this division; conducts quality and performance improvement initiatives; and assists colleagues as they develop and implement strategies to meet the needs of persons in crisis and organizational systems that assist persons in crisis.
The Director of Crisis Services provides a combination of clinical knowledge, case management, leadership, supervision, program evaluation and Continuous Quality Improvement (CQI) services to establish, support, continuously improve and maintain a high-performing, high-fidelity crisis team serving consumers in psychiatric, substance use, suicidal, homicidal, or other crises.
The crisis team provides crisis intervention services to diverse individuals, families, and other professionals assisting those in crisis. Utilizing contemporary crisis prevention and intervention evidence-based practices, team members work as a member of an interdisciplinary team that includes Peer Recovery Specialists, Crisis Intervention Specialist, Crisis Intervention Therapists, and community emergency response systems including but not limited to local law enforcement, hospitals, and emergency first responders.
The Director of Crisis Services position may work non-traditional hours as this position is the member of a Crisis Response Team that serves Cummins consumers 24-hours per day, 7 days per week. The position consists of a combination of virtual service and face-to-face service in the community, mindful of safety guidelines and risk mitigation procedures.
The crisis team will utilize the following models and approaches to guide the individual and/or family in a position of crisis to a position of safety, necessary to pursue whole person health including:
Evidence based practice for Assessing and Managing Suicide Response.
Trauma and Shame-informed Treatment.
Motivational Interviewing (MI).
The Wellness and Recovery Model and Approach including the inclusion of Peer Recovery Specialists and community allies in the interdisciplinary team approach.
Person and Family-Centered Treatment Planning (PCTP)
Essential Functions:
Crisis Services Program
Provide clinical feedback and recommendations to treatment teams and crisis system workers in order to optimize effective clinical care to persons with high-risk behaviors.
Oversee the planning, development, and implementation of clinical programs within the area of crisis services. Serve as chair or co-chair of program development task groups and committees related to crisis services program initiatives.
Review, revise, develop, and implement clinical and operational policies, procedures, and processes related to the area of crisis services consistent with the organization's goals and professional standards.
Monitor the delivery of crisis services programs and ensure the programs and services offered contribute to the organization's mission, vision, and values statement.
Assist the crisis team in shift coverage, staffing, scheduling, and other managerial duties as needed or required. Coverage of key crisis positions may be required.
Effectively promote, plan, and collaborate with other organizations to enhance crisis service delivery in Cummins service areas including but not limited to building partnerships with organizations across the crisis service delivery continuum, create/approve marketing materials, participate in and attend community meetings concerning crisis services and/or the continuum of crisis services.
Work with leadership to expand crisis services in Cummins service delivery areas.
Quality Assurance
Conduct oversight of clinical practices and systems related to crisis services, maintaining attentiveness to solutions for needed systemic improvements.
Ensure that appropriate risk management practices are established and carried out within crisis services.
Ensure compliance with the requirements of internal and external policies, ethical standards, procedures, laws, contracts, payers, regulations, accreditation standards, and the organization's corporate compliance plan as related to crisis services.
Provide clinical staffing to crisis staff as needed or required.
Professional Development and Performance Improvement
Design and implement performance improvement initiatives to ensure quality and consistency of care and to meet all other needs and expectations of the organization.
Train, teach and guide clinical providers in the usage and refinement of evidence-based clinical practice related to crisis services, necessary for strong clinical outcomes for persons served.
Establish timely and effective communication with appropriate staff to keep them aware of important corporate information, as well as to receive information and insights from them.
Organizational Leadership
Continuously gather, analyze, and interpret appropriate data from internal and external sources to measure key changes in the business climate, market performance, customer satisfaction, future community needs, and performance of county operations.
Provide regular program reports to key systems within Cummins such as Risk Management and Clinical Policy Performance Improvement Committee.
Participate in community, professional, and other activities to advance the interests of the organization and those it serves.
Ensure that respective organizational areas receive adequate advice, assistance, and service to aid them in attaining corporate and business unit objectives, and to be a source of technical assistance related to this service division.
Training and Development:
Participates in continuing education programs and in-service training on request or in conjunction with developmental and training goals or as deemed appropriate to increase personal and professional effectiveness and improve the service quality provided our customers. This individual serves a key role in the development and provision of in-house staff training in the area of crisis services. As appropriate, individual will maintain compliance with Indiana licensure requirements pertaining to continuing education units [CEU's].
Policies and Procedures:
The Clinical Director of Crisis Services is instrumental in developing policies and procedures within the areas overseen. Must have in-depth knowledge of plans and corporate policies and procedures related to the area of crisis services and educate staff about these issues on an ongoing basis. This individual serves as a role model with regard to mission, vision, values, standards, and policy and procedure compliance. This individual will meet all documentation requirements as required by the organization.
Ability to follow corporate guidelines related to personnel policies and procedures and compliance with internal and external standards including:
Will support and demonstrate through his/her actions the philosophy of Cummins Behavioral Health Systems, Inc., as well as its corporate mission, vision, and values;
Will abide by Cummins' policies and procedures, and will meet all documentation requirements.
Comply with internal and external reporting and compliancy requirements, as needed or required, including, the Joint Commission, DMHA, OMPP, OSHA, and other internal/external standards, and adherence to and promotion of the Corporate Compliance Program at Cummins Behavioral Health Systems, Inc.
Education and/or Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additionally, the following education/experience is required.
Master's degree in behavioral health, social work, counseling, or other related field, and be licensed in the state of Indiana as an LCSW, LMHC, and/or LMFT, or advanced degree in nursing or related health field.
Extensive clinical and operations experience on a regional /multiple facility level.
Three to five years' experience as a senior clinician and/or administrator in an accredited behavioral health organization of similar size or larger than Cummins.
Knowledge and Skills:
The competencies listed below are representative of the knowledge and skill required to perform this job:
Demonstrated competencies and the ability to implement performance improvement practices in the clinical setting.
Advanced knowledge of clinical standards, best practices, and modalities of treatment in the area overseen.
Expertise in and commitment to internal and external customer service.
Planning, business, financial; and other management skills.
Must possess exceptional interpersonal and written/verbal communication skills, including clinical documentation skills.
Must be able to document services with an electronic clinical record, clearly indicating an understanding of the consumer's medical necessity for each service provided.
Abilities:
The competencies listed below are representative of the abilities required to perform this job:
Ability to maintain ethical behavior in relationship with the consumer.
Ability to work efficiently and as a team member.
Ability to form a collaborative partnership with the consumer.
Ability to demonstrate good judgment and decision-making independent of the need for direct supervision (although subject to review) and written protocols.
Ability to apply knowledge and demonstrate effectiveness when working with consumers (and their family members) with severe and persistent mental illness, significant behavioral issues, addictions, and/or severe emotional disabilities.
Must demonstrate an ability to work in a performance improvement environment as a member of a high-performance work team.
Ability to provide courteous customer service to consumers, community partners and other staff members.
Compensation and benefits:
Competitive salaries
Excellent work life balance (paid time off and holidays)
Professional and Leadership Training and advancement
Diverse career tracts
Comprehensive benefit package
Clinical support from leaders in field
Matching contributions to your 401K program
As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health , Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being.
Cummins is one of the State's top-rated community mental/behavioral health and addiction services centers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://cumminsbhs.hirecentric.com/jobs/226297-47726.html
Oregon Health & Science University
Portland, Oregon
Department Overview
The Center for Evidence-based Policy’s mission is to address policy challenges with evidence and collaboration, and it excels in partnerships that develop policy solutions and improve health. The Center primarily works with state governments focused on health policy, decision-making, and program administration. The Center actively seeks partners who share its commitment to evidence, integrity, innovation, tangible results, and products that are independent, high-quality, and effective in meeting decision-makers needs. The Center is diverse in people and ideas and actively recruits and retains the highest quality personnel committed and passionate about achieving its mission. The Center promotes leadership that inspires innovation, motivates people to perform at their highest levels, and makes it a great workplace. The Policy Analyst conducts expert-level policy research and analysis, including complex analyses of federal and state laws, regulations, and policies; comparison of private and public healthcare payer policies and clinical coverage criteria; assessment of published studies and grey literature; appraisal of case studies and program evaluations; development of interview guides and conduct of structured interviews with state officials and other subject matter experts. The Policy Analyst may also analyze Medicaid claims and utilization data. The Policy Analyst synthesizes the information into a wide array of written products, including reports, issue briefs, and technical assistance tools, and presents findings from research to state government staff through presentations at conferences, on webinars, and through conference calls. The Policy Analyst also provides technical assistance to local, state, and national organizations, which may include planning and facilitating group processes (including strategic planning), coaching clients on implementing evidence-based policies and assisting with organizational and system change efforts, facilitating performance measurement and quality improvement, developing materials and tools, and delivering presentations. As with all Center staff, the Policy Analyst maintains excellent client relationships and participates in new business development. The Policy Analyst has vital research and writing skills, presentation experience, and project management capabilities. This individual can contextualize policy research and analysis findings and help clients adapt and identify policy interventions. The Policy Analyst works well in a team-oriented environment that builds collaborative work products with other team members and is willing to revise and iterate work products to address the policy and pragmatic circumstances facing the Center’s clients. Experience working with or in government-administered health and or human service program administration, policy design or analysis, or research is required.
Function/Duties of Position
Conduct Policy Research and Analysis for Written Reports, Verbal Presentations, and State Technical Assistance:
Research
Conduct extensive online research of federal and state laws, regulations, and policies including Medicaid state plan amendments, federal waiver terms and conditions, guidance from CMS, etc.
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online research for health and human service programs, and policies and handbooks for private and public health care payers.
Analysis and Writing
Synthesize and analyze information and findings for clients relating to best evidence and best practices for policy implementation success beyond simply summarizing findings from research.
Translate findings and analysis into an array of written products for state consideration and decision making purposes.
Contextualize findings from policy research and analysis and identify potential policy considerations for public clients.
Apply knowledge of Medicaid administration principles to understand program rules and identify and develop opportunities and pathways for program design that are in line with Medicaid authorities.
Adhere to Center style guidelines, research methodologies; maintaining transparency and excellent record documentation.
Preferred: Evaluate and synthesize complex data (quantitative and qualitative) and related health and human services policy issues, including health care claims analyzes.
Technical Assistance, Project Management and/or Program Support:
Participate in team-based technical assistance projects and staff ongoing local, state, and national support programs, including developing and maintaining client relationships, work plans, timelines, deliverable products, budget and project reporting requirements.
Build collaborative work products with other team members, and revise and iterate work products to address the policy and pragmatic circumstances facing clients.
Work closely with colleagues to provide research and technical assistance to local, state and national policy makers and state agency leaders.
Provide leadership in identifying and designing individual projects with appropriate goals and timelines, and in locating and evaluating the effectiveness and suitability of potential consultants, partners, organizations and personnel needed to execute project activities.
Facilitate and lead group processes, including consensus building, focus groups, and strategic planning sessions.
Provide technical assistance focused on the implementation of evidence-based policy, programs, and practices.
Provide leadership and serve as a policy expert on multi-disciplinary project teams.
Provide content area expertise in Director-assigned areas to assist state clients in the assessment and implementation of evidence-based policies.
Perform executive level communication, by serving as the primary contact for project stakeholders and assisting in coordinating activities and communication with project participants and other stakeholders.
Develop and maintain effective relationships with all stakeholders including external project participants, non-profit and state and federal governmental organizations and community groups, for relevant Center projects. This may also include working with internal OHSU partners.
Group Facilitation and Speak Before Diverse Audiences:
Prepare, draft, finalize and make oral presentations to new and existing clients. Explain and synthesize policy issues and potential impacts for internal and external audiences.
Facilitate and lead group processes, including ongoing policy development feedback and drafting process in dynamic multi-state collaborative governance groups.
Assist in coordinating activities and communications with the Center's national partners.
Design and develop presentation panels, plan policy conferences and forums.
Develop curricula as needed and deliver trainings and presentations regarding policies, research and practices to audiences that include practitioners, managers, executives and policy makers.
Represent the Center at selected national and state-level conferences, meetings and other events, preparing materials for distribution and making presentations that effectively communicate the Center’s project goals and mission.
Required Qualifications
Education:
Master’s degree in public policy or other relevant field of study, or a combination of education and equivalent experience.
Experience:
Minimum of 5 years’ experience in health care or public program policy analysis.
Two years’ experience managing complex or high profile programs or projects.
Strong skills in research, analysis, writing and presentation .
Job Related Knowledge, Skills and Abilities (Competencies):
Strong research skills, including: research and analysis of state and federal laws, policies, healthcare guidelines, medical and coverage decisions, peer-reviewed research, grey literature, and other evidence reports.
Experience conducting peer-reviewed and grey literature reviews.
Clear and effective writing and presentation style, including the ability to express ideas, thoughts and concepts clearly and concisely in a non-academic, public-sector setting.
Demonstrated ability to translate complex information into digestible and actionable written report products, oral presentations, and other instruments.
Ability to think strategically and creatively, adjust to changing circumstances, remain attentive to details and identify resources for projects.
Approach research, written products, and presentations with a non-partisan perspective.
Ability to exercise discretion when dealing with issues of a sensitive nature, and to maintain confidentiality at all times.
Ability to deliver presentations for large and diverse audiences, both in person and using webinar and conference call technologies.
Excellent interpersonal communication skills.
Demonstrated time and project-management skills, including an ability to meet multiple deadlines by maintaining a high level of organization.
Excellent grammatical skills, including ability to write in defined styles and adhere to style guidelines. Excellent ability to respond constructively to written and other product review, edits, and comments. Proficiency in MS Office applications (e.g., Word, PowerPoint, Excel).
Experience working with a citation management software application (e.g., EndNote).
Preferred Qualifications
Experience:
Relevant work experience in a Medicaid administration, state government, health policy, or other public sector setting strongly preferred
Job Related Knowledge, Skills and Abilities (Competencies):
Experience and understanding of Medicaid, managed care, service and delivery system innovations, federal and state health policy, and health reform efforts including the ACA.
Experience conducting claims analysis, cost-benefit-analysist, program evaluation, or economic analyses.
Experience managing programs including contracting, creating and managing budgets, customer relations and supervising staff.
Experience designing, implementing, or evaluating alternative payment models in healthcare.
High level quantitative data analysis skills and experience, including expertise in use of standard statistical packages (e.g., SAS, STATA).
Expertise in conducting and evaluating economic modeling and analysis (e.g., cost-benefit, cost-effectiveness).
Experience being highly accountable to external customers, public officials, and diverse stakeholders preferred.
Experience working with a diverse array of clients, including policy makers, practitioners and agency leaders. Background in medical coding practices and national quality measures.
Highly desirable candidates will be proficient in citation management software (e.g. EndNote). Experience in use of systematic review software (e.g., DistillerSR).
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
Apr 07, 2023
Full time
Department Overview
The Center for Evidence-based Policy’s mission is to address policy challenges with evidence and collaboration, and it excels in partnerships that develop policy solutions and improve health. The Center primarily works with state governments focused on health policy, decision-making, and program administration. The Center actively seeks partners who share its commitment to evidence, integrity, innovation, tangible results, and products that are independent, high-quality, and effective in meeting decision-makers needs. The Center is diverse in people and ideas and actively recruits and retains the highest quality personnel committed and passionate about achieving its mission. The Center promotes leadership that inspires innovation, motivates people to perform at their highest levels, and makes it a great workplace. The Policy Analyst conducts expert-level policy research and analysis, including complex analyses of federal and state laws, regulations, and policies; comparison of private and public healthcare payer policies and clinical coverage criteria; assessment of published studies and grey literature; appraisal of case studies and program evaluations; development of interview guides and conduct of structured interviews with state officials and other subject matter experts. The Policy Analyst may also analyze Medicaid claims and utilization data. The Policy Analyst synthesizes the information into a wide array of written products, including reports, issue briefs, and technical assistance tools, and presents findings from research to state government staff through presentations at conferences, on webinars, and through conference calls. The Policy Analyst also provides technical assistance to local, state, and national organizations, which may include planning and facilitating group processes (including strategic planning), coaching clients on implementing evidence-based policies and assisting with organizational and system change efforts, facilitating performance measurement and quality improvement, developing materials and tools, and delivering presentations. As with all Center staff, the Policy Analyst maintains excellent client relationships and participates in new business development. The Policy Analyst has vital research and writing skills, presentation experience, and project management capabilities. This individual can contextualize policy research and analysis findings and help clients adapt and identify policy interventions. The Policy Analyst works well in a team-oriented environment that builds collaborative work products with other team members and is willing to revise and iterate work products to address the policy and pragmatic circumstances facing the Center’s clients. Experience working with or in government-administered health and or human service program administration, policy design or analysis, or research is required.
Function/Duties of Position
Conduct Policy Research and Analysis for Written Reports, Verbal Presentations, and State Technical Assistance:
Research
Conduct extensive online research of federal and state laws, regulations, and policies including Medicaid state plan amendments, federal waiver terms and conditions, guidance from CMS, etc.
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online searches for peer-reviewed research using MEDLINE and other similar databases
Conduct online research for health and human service programs, and policies and handbooks for private and public health care payers.
Analysis and Writing
Synthesize and analyze information and findings for clients relating to best evidence and best practices for policy implementation success beyond simply summarizing findings from research.
Translate findings and analysis into an array of written products for state consideration and decision making purposes.
Contextualize findings from policy research and analysis and identify potential policy considerations for public clients.
Apply knowledge of Medicaid administration principles to understand program rules and identify and develop opportunities and pathways for program design that are in line with Medicaid authorities.
Adhere to Center style guidelines, research methodologies; maintaining transparency and excellent record documentation.
Preferred: Evaluate and synthesize complex data (quantitative and qualitative) and related health and human services policy issues, including health care claims analyzes.
Technical Assistance, Project Management and/or Program Support:
Participate in team-based technical assistance projects and staff ongoing local, state, and national support programs, including developing and maintaining client relationships, work plans, timelines, deliverable products, budget and project reporting requirements.
Build collaborative work products with other team members, and revise and iterate work products to address the policy and pragmatic circumstances facing clients.
Work closely with colleagues to provide research and technical assistance to local, state and national policy makers and state agency leaders.
Provide leadership in identifying and designing individual projects with appropriate goals and timelines, and in locating and evaluating the effectiveness and suitability of potential consultants, partners, organizations and personnel needed to execute project activities.
Facilitate and lead group processes, including consensus building, focus groups, and strategic planning sessions.
Provide technical assistance focused on the implementation of evidence-based policy, programs, and practices.
Provide leadership and serve as a policy expert on multi-disciplinary project teams.
Provide content area expertise in Director-assigned areas to assist state clients in the assessment and implementation of evidence-based policies.
Perform executive level communication, by serving as the primary contact for project stakeholders and assisting in coordinating activities and communication with project participants and other stakeholders.
Develop and maintain effective relationships with all stakeholders including external project participants, non-profit and state and federal governmental organizations and community groups, for relevant Center projects. This may also include working with internal OHSU partners.
Group Facilitation and Speak Before Diverse Audiences:
Prepare, draft, finalize and make oral presentations to new and existing clients. Explain and synthesize policy issues and potential impacts for internal and external audiences.
Facilitate and lead group processes, including ongoing policy development feedback and drafting process in dynamic multi-state collaborative governance groups.
Assist in coordinating activities and communications with the Center's national partners.
Design and develop presentation panels, plan policy conferences and forums.
Develop curricula as needed and deliver trainings and presentations regarding policies, research and practices to audiences that include practitioners, managers, executives and policy makers.
Represent the Center at selected national and state-level conferences, meetings and other events, preparing materials for distribution and making presentations that effectively communicate the Center’s project goals and mission.
Required Qualifications
Education:
Master’s degree in public policy or other relevant field of study, or a combination of education and equivalent experience.
Experience:
Minimum of 5 years’ experience in health care or public program policy analysis.
Two years’ experience managing complex or high profile programs or projects.
Strong skills in research, analysis, writing and presentation .
Job Related Knowledge, Skills and Abilities (Competencies):
Strong research skills, including: research and analysis of state and federal laws, policies, healthcare guidelines, medical and coverage decisions, peer-reviewed research, grey literature, and other evidence reports.
Experience conducting peer-reviewed and grey literature reviews.
Clear and effective writing and presentation style, including the ability to express ideas, thoughts and concepts clearly and concisely in a non-academic, public-sector setting.
Demonstrated ability to translate complex information into digestible and actionable written report products, oral presentations, and other instruments.
Ability to think strategically and creatively, adjust to changing circumstances, remain attentive to details and identify resources for projects.
Approach research, written products, and presentations with a non-partisan perspective.
Ability to exercise discretion when dealing with issues of a sensitive nature, and to maintain confidentiality at all times.
Ability to deliver presentations for large and diverse audiences, both in person and using webinar and conference call technologies.
Excellent interpersonal communication skills.
Demonstrated time and project-management skills, including an ability to meet multiple deadlines by maintaining a high level of organization.
Excellent grammatical skills, including ability to write in defined styles and adhere to style guidelines. Excellent ability to respond constructively to written and other product review, edits, and comments. Proficiency in MS Office applications (e.g., Word, PowerPoint, Excel).
Experience working with a citation management software application (e.g., EndNote).
Preferred Qualifications
Experience:
Relevant work experience in a Medicaid administration, state government, health policy, or other public sector setting strongly preferred
Job Related Knowledge, Skills and Abilities (Competencies):
Experience and understanding of Medicaid, managed care, service and delivery system innovations, federal and state health policy, and health reform efforts including the ACA.
Experience conducting claims analysis, cost-benefit-analysist, program evaluation, or economic analyses.
Experience managing programs including contracting, creating and managing budgets, customer relations and supervising staff.
Experience designing, implementing, or evaluating alternative payment models in healthcare.
High level quantitative data analysis skills and experience, including expertise in use of standard statistical packages (e.g., SAS, STATA).
Expertise in conducting and evaluating economic modeling and analysis (e.g., cost-benefit, cost-effectiveness).
Experience being highly accountable to external customers, public officials, and diverse stakeholders preferred.
Experience working with a diverse array of clients, including policy makers, practitioners and agency leaders. Background in medical coding practices and national quality measures.
Highly desirable candidates will be proficient in citation management software (e.g. EndNote). Experience in use of systematic review software (e.g., DistillerSR).
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
The Oregon Health Authority (OHA), Public Health Division (PHD) in Hillsboro, Oregon has a career opportunity for a Laboratory Director . This position directs all activities of the Oregon State Public Health Laboratory, establishing policies and priorities, providing statewide leadership in science and laboratory practice, and directing the activities, priorities, and resources for the operations of the lab.
The position performs its work primarily on-site. There may be times that work will need to be conducted remotely. This position requires flexible work hours and may require travel in all weather conditions to various parts of the state. Some regional and out-of-state travel may be required.
This is a full-time position.
What will you do?
As the Laboratory Director, you will oversee all aspects of a large laboratory providing newborn screening, viral and general microbiology laboratories, and a lab accreditation program. You will provide overall vision, direction, and oversight to the State Public Health Laboratory. You are responsible for the clinical and test result administration of the laboratory to ensure the performance quality of laboratory services by defining, implementing, monitoring, and maintaining standards of performance excellence. In addition, you will be responsible for setting and monitoring laboratory objectives; writing and implementing proposals and grants; securing and maintaining funding resources to complete laboratory goals and objectives; providing statewide leadership in science and laboratory practice; modernizing the laboratory, and assuring the submission of necessary reports and documentation for grantors and advisory groups. This position is mission-critical.
The Center for Public Health Practice houses programs that work with county public health departments, particularly related to communicable disease control and public health emergencies. This includes the State Public Health Laboratory, acute and communicable disease, immunization, and preparedness.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Our benefits include:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
What are we looking for?
Minimum Requirements:
Six (6) years of Public Health laboratory management experience in a public or private organization which included responsibility for each of the following areas:
a) development of program rules and policies,
b) development of long- and short-range goals and plans,
c) program evaluation, and
d) budget preparation.
A doctorate degree and a graduate degree in public health or other administrative field (MPH or MPA), and a record of independent scientific work and publication.
Special Qualifications:
Under federal law, the incumbent must meet special qualifications for a laboratory director of high complexity testing at 42 CFR 493.1443(b)(3)(i); the laboratory director must hold an earned doctoral degree in a chemical, physical, biological or clinical laboratory science from an accredited institution and be certified and continue to be certified by a board approved by HHS. Click here for more information and a current list of approved boards: https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/Certification_Boards_Laboratory_Directors
Requested Skills:
The ideal candidate will be an experienced lab scientist as well as a thought leader and supervisor of a large staff.
Experience with public health, program management, community relations and public health administration.
Experience or working knowledge of the roles of public health in state and local government.
Experience with medical laboratory management.
Demonstrated ability to work with diverse stakeholders, incorporate community input, and implement programs and policies that further health equity.
Considerable leadership experience and demonstrated personnel management experience related to the motivation, management, direction, coordination, and review of the work of professional, technical, and clerical personnel.
Knowledge of budgeting, contracting, and financial management processes related to public health compliance and efficient use of resources.
Ability to facilitate Public Health’s emerging role in achieving health equity.
Experience promoting a culturally competent and diverse work environment.
How to Apply:
Please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Laboratory-Director--Principle-Executive-Manager-G----Hillsboro--OR_REQ-122125
Close Date: 04/02/2023
Mar 27, 2023
Full time
The Oregon Health Authority (OHA), Public Health Division (PHD) in Hillsboro, Oregon has a career opportunity for a Laboratory Director . This position directs all activities of the Oregon State Public Health Laboratory, establishing policies and priorities, providing statewide leadership in science and laboratory practice, and directing the activities, priorities, and resources for the operations of the lab.
The position performs its work primarily on-site. There may be times that work will need to be conducted remotely. This position requires flexible work hours and may require travel in all weather conditions to various parts of the state. Some regional and out-of-state travel may be required.
This is a full-time position.
What will you do?
As the Laboratory Director, you will oversee all aspects of a large laboratory providing newborn screening, viral and general microbiology laboratories, and a lab accreditation program. You will provide overall vision, direction, and oversight to the State Public Health Laboratory. You are responsible for the clinical and test result administration of the laboratory to ensure the performance quality of laboratory services by defining, implementing, monitoring, and maintaining standards of performance excellence. In addition, you will be responsible for setting and monitoring laboratory objectives; writing and implementing proposals and grants; securing and maintaining funding resources to complete laboratory goals and objectives; providing statewide leadership in science and laboratory practice; modernizing the laboratory, and assuring the submission of necessary reports and documentation for grantors and advisory groups. This position is mission-critical.
The Center for Public Health Practice houses programs that work with county public health departments, particularly related to communicable disease control and public health emergencies. This includes the State Public Health Laboratory, acute and communicable disease, immunization, and preparedness.
What's in it for you? The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
Our benefits include:
We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx
Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
Pension and Retirement plans
Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Click here to learn more about State of Oregon benefits.
What are we looking for?
Minimum Requirements:
Six (6) years of Public Health laboratory management experience in a public or private organization which included responsibility for each of the following areas:
a) development of program rules and policies,
b) development of long- and short-range goals and plans,
c) program evaluation, and
d) budget preparation.
A doctorate degree and a graduate degree in public health or other administrative field (MPH or MPA), and a record of independent scientific work and publication.
Special Qualifications:
Under federal law, the incumbent must meet special qualifications for a laboratory director of high complexity testing at 42 CFR 493.1443(b)(3)(i); the laboratory director must hold an earned doctoral degree in a chemical, physical, biological or clinical laboratory science from an accredited institution and be certified and continue to be certified by a board approved by HHS. Click here for more information and a current list of approved boards: https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA/Certification_Boards_Laboratory_Directors
Requested Skills:
The ideal candidate will be an experienced lab scientist as well as a thought leader and supervisor of a large staff.
Experience with public health, program management, community relations and public health administration.
Experience or working knowledge of the roles of public health in state and local government.
Experience with medical laboratory management.
Demonstrated ability to work with diverse stakeholders, incorporate community input, and implement programs and policies that further health equity.
Considerable leadership experience and demonstrated personnel management experience related to the motivation, management, direction, coordination, and review of the work of professional, technical, and clerical personnel.
Knowledge of budgeting, contracting, and financial management processes related to public health compliance and efficient use of resources.
Ability to facilitate Public Health’s emerging role in achieving health equity.
Experience promoting a culturally competent and diverse work environment.
How to Apply:
Please visit the following link:
https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Hillsboro--OHA--Evergreen-Parkway/Laboratory-Director--Principle-Executive-Manager-G----Hillsboro--OR_REQ-122125
Close Date: 04/02/2023
WORK SCHEDULE: This position is full time regular and exempt. Work hours will vary. Must be flexible, to be able to cover the floor as needed for extended periods of time (2-3 hours) but not entire shifts.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity. Join our amazing CASA team and receive a new hire bonus up to $3,000.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption an an approved accommodation at time of On-Boarding. Please Note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS). The clients are unaccompanied minors, primarily from Central America, and the program’s goal is safe and timely reunification with family in the United States.
POSITION SUMMARY: Under the supervision of the Director of Adolescent Services, the Bilingual Mental Health Therapist is responsible for providing mental health services to young people at YouthCare in the ORR (Office of Refugee Resettlement) funded programs. Duties include initial mental health and risk assessments, one-on-one counseling sessions, facilitation, and planning of psychoeducational groups for young people, collaboration with case planning and completion of on-going assessment paperwork. This position requires a high degree of flexibility in responding to emergent needs of young people in crisis and good organizational and documentation skills.
ESSENTIAL RESPONSIBILITIES:
Provide a 20 - 40 hours weekly of direct client contact, including face-to-face counseling, and appropriate outside functions, such as escorting to appointments.
Carry a caseload of up to 10-20 active clients.
Assess each client’s goals, safety, and need for level of services. Screen all clients for human trafficking.
Provide each young person in care with weekly one-on-one sessions. Create and implement group curricula; facilitate groups on at least a weekly basis.
Partner with program leadership to create learning opportunities for Youth Counselors to learn about the mental health of clients, trauma-informed care, attachment theory, and other relevant topics for success in the program.
Provide referrals and case summaries to psychiatric providers in the event that it is necessary for young people to access a higher level of service.
Develop safety and behavioral contracts, as well as post-care resource lists that focus on mental health resources and coping skills following reunification. Communicate safety considerations to the team in a timely manner.
Conduct family sessions, provide psycho-education to sponsors, and conduct sponsor assessments (as needed) to ensure the safety of the family and home for the client’s reunification.
Complete and submit all documentation in a timely manner, including client intake and exit paperwork; assessment and service plans; child trafficking referrals, and significant incident reports.
Complete 30-day safety and wellness calls following a client’s discharge.
Review caseload weekly with Assistant Director, Case Managers, and 3rd party GDIT. Attend Quarterly Stakeholders’ Meetings.
Participate in file audits of all ORR young people in care quarterly to ensure proper documentation is being completed.
Must be flexible, to be able to cover the floor as needed.
Training and/or facilitation of mental health curricula to a variety of audiences
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Verbal and written fluency in the Spanish language. Counseling sessions are conducted in Spanish.
Master's Degree in Psychology, Social Work, Marriage and Family Therapy, or related field of study. Must be eligible for licensure/affiliate licensure.
Experience and credentials must comply with program contract requirements including but not limited to the Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
2 year of experience successfully working with vulnerable young people (particularly immigrants or those within the Latinx population) or young adults in a crisis, during outreach efforts or in residential setting.
Two years clinical mental health experience supervised by an MHP.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Computer software skills including Windows, Microsoft outlook, Microsoft Word.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
Ability to coordinate overall program functioning.
Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis. Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full time regular and exempt. Work hours will vary. Must be flexible, to be able to cover the floor as needed for extended periods of time (2-3 hours) but not entire shifts.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity. Join our amazing CASA team and receive a new hire bonus up to $3,000.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption an an approved accommodation at time of On-Boarding. Please Note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS). The clients are unaccompanied minors, primarily from Central America, and the program’s goal is safe and timely reunification with family in the United States.
POSITION SUMMARY: Under the supervision of the Director of Adolescent Services, the Bilingual Mental Health Therapist is responsible for providing mental health services to young people at YouthCare in the ORR (Office of Refugee Resettlement) funded programs. Duties include initial mental health and risk assessments, one-on-one counseling sessions, facilitation, and planning of psychoeducational groups for young people, collaboration with case planning and completion of on-going assessment paperwork. This position requires a high degree of flexibility in responding to emergent needs of young people in crisis and good organizational and documentation skills.
ESSENTIAL RESPONSIBILITIES:
Provide a 20 - 40 hours weekly of direct client contact, including face-to-face counseling, and appropriate outside functions, such as escorting to appointments.
Carry a caseload of up to 10-20 active clients.
Assess each client’s goals, safety, and need for level of services. Screen all clients for human trafficking.
Provide each young person in care with weekly one-on-one sessions. Create and implement group curricula; facilitate groups on at least a weekly basis.
Partner with program leadership to create learning opportunities for Youth Counselors to learn about the mental health of clients, trauma-informed care, attachment theory, and other relevant topics for success in the program.
Provide referrals and case summaries to psychiatric providers in the event that it is necessary for young people to access a higher level of service.
Develop safety and behavioral contracts, as well as post-care resource lists that focus on mental health resources and coping skills following reunification. Communicate safety considerations to the team in a timely manner.
Conduct family sessions, provide psycho-education to sponsors, and conduct sponsor assessments (as needed) to ensure the safety of the family and home for the client’s reunification.
Complete and submit all documentation in a timely manner, including client intake and exit paperwork; assessment and service plans; child trafficking referrals, and significant incident reports.
Complete 30-day safety and wellness calls following a client’s discharge.
Review caseload weekly with Assistant Director, Case Managers, and 3rd party GDIT. Attend Quarterly Stakeholders’ Meetings.
Participate in file audits of all ORR young people in care quarterly to ensure proper documentation is being completed.
Must be flexible, to be able to cover the floor as needed.
Training and/or facilitation of mental health curricula to a variety of audiences
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
Verbal and written fluency in the Spanish language. Counseling sessions are conducted in Spanish.
Master's Degree in Psychology, Social Work, Marriage and Family Therapy, or related field of study. Must be eligible for licensure/affiliate licensure.
Experience and credentials must comply with program contract requirements including but not limited to the Department of Children, Youth & Families (DCYF) background check and must be at least 21 years of age.
PREFERRED REQUIREMENTS:
2 year of experience successfully working with vulnerable young people (particularly immigrants or those within the Latinx population) or young adults in a crisis, during outreach efforts or in residential setting.
Two years clinical mental health experience supervised by an MHP.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Computer software skills including Windows, Microsoft outlook, Microsoft Word.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
Ability to coordinate overall program functioning.
Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis. Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
WORK SCHEDULE: This position is full time regular and non-exempt. Typical work schedule is Tuesday through Saturday. Work hours will vary and requires the ability and willingness to work evenings, weekends, and holidays when needed. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption an an approved accommodation at time of On-Boarding. Please Note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS). All the clients are unaccompanied minors, primarily from Central America, who have recently migrated to the United States. The goal of the program is safe and timely reunification with family in the U.S.
POSITION SUMMARY: Under the supervision of the Case Management Supervisor, the Bilingual Case Manager is responsible for the day-to-day case management and family reunification services for youth placed in the Casa Program under the Office of Refugee Resettlement (ORR) and in accordance with all ORR policies and procedures. Duties include all intake and exit paperwork, case planning, crisis intervention, transportation, providing or obtaining translation services, ensuring clients meet all immigration related court appointments and requirements, and assisting in the safe and timely release of each client. This position requires shift responsibilities, a high degree of flexibility in responding to emergent needs of young people in crisis, and good organizational and documentation skills.
ESSENTIAL RESPONSIBILITIES:
Carry a small case load of up to 6 active clients (may be more during staffing shortages).
Provide assistance to Case Management Supervisor, Case Manager, and two mental health therapists (filing and other administrative tasks).
Provide assistance to medical coordinator for transportation to appointments and medical data-entry.
Track client entries and exits, and other client information in Excel and other applicable case management databases.
Review and close case files. Ensure quality in files and organization in file room. Coordinate and follow-up with team members for any missing documentation.
Ensure current case files have all required case management documentation and assist in filing of paperwork.
Remain up to date on ORR policy and procedures and implement case management changes within provided timeframe and as needed.
Assess assigned client’s need for services and develop and document service plans that best meet the client request while respecting both ORR and DHS regulations and as clinically appropriate.
Complete, maintain, and submit all documentation in a timely manner, including client intake and exit paperwork; assessments and service plans; child trafficking screenings and home study referrals; case notes; family reunification packet and sponsor background checks; changes of address.
Maintain timely and accurate data entry in the UC Portal and YouthCare databases.
Educate sponsors and clients on immigrant rights and restrictions, child welfare rights, ORR sponsor care agreement and ORR/DHS requirements and expectations post-release.
Collaborate with community partners such as KIND and consulates to ensure services are provided in a timely manner.
Review caseload weekly with Assistant Director, 3rd Party GDIT, Federal Field Specialist and Mental Health Therapist. Attend and participate in quarterly Stakeholder’s meetings.
Escort clients of 12 and 13 years old to their reunification destinations as needed. Potential to stay overnight at agency expense if necessary due to flight schedules.
Participate in regular staff training on updated ORR policies and procedures, program requirements, immigrant and refugee issues, as needed. Attend applicable staff meetings.
Participate in file audits of all ORR young people in care quarterly to ensure proper documentation is being completed.
Must be flexible and be able to cover the floor as needed. These duties include, but are not limited to, providing direct supervision of youth and associated tasks such as providing emotional support, cooking meals, facilitating transportation, participating in chores, and completing required documentation/data entry.
Attend a minimum of 40 hours of in-service or equivalent trainings per year; including all YouthCare and ORR required trainings.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
High proficiency in speaking, reading, and writing in both Spanish and English languages.
Have one year of experience working directly with children. Two years of social services education may be substituted for the required experience.
Understanding of issues affecting young people experiencing homelessness and population resources.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age. DCYF Clearance must be maintained for entirety of employment when working with under-18 clients
PREFERRED REQUIREMENTS:
1 or more years of experience working with young people experiencing homelessness at risk or immigrant young people highly preferred.
BA in Psychology, Social Service or related field and one year experience, or three years comparable experience.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Ability to adhere to the program’s Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation in both English and Spanish.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
Ability to coordinate overall program functioning.
Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
Feb 03, 2023
Full time
WORK SCHEDULE: This position is full time regular and non-exempt. Typical work schedule is Tuesday through Saturday. Work hours will vary and requires the ability and willingness to work evenings, weekends, and holidays when needed. Applicants who are fluent in Spanish will receive an additional $2.00 per hour language differential.
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption an an approved accommodation at time of On-Boarding. Please Note: Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU) Local 8.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS). All the clients are unaccompanied minors, primarily from Central America, who have recently migrated to the United States. The goal of the program is safe and timely reunification with family in the U.S.
POSITION SUMMARY: Under the supervision of the Case Management Supervisor, the Bilingual Case Manager is responsible for the day-to-day case management and family reunification services for youth placed in the Casa Program under the Office of Refugee Resettlement (ORR) and in accordance with all ORR policies and procedures. Duties include all intake and exit paperwork, case planning, crisis intervention, transportation, providing or obtaining translation services, ensuring clients meet all immigration related court appointments and requirements, and assisting in the safe and timely release of each client. This position requires shift responsibilities, a high degree of flexibility in responding to emergent needs of young people in crisis, and good organizational and documentation skills.
ESSENTIAL RESPONSIBILITIES:
Carry a small case load of up to 6 active clients (may be more during staffing shortages).
Provide assistance to Case Management Supervisor, Case Manager, and two mental health therapists (filing and other administrative tasks).
Provide assistance to medical coordinator for transportation to appointments and medical data-entry.
Track client entries and exits, and other client information in Excel and other applicable case management databases.
Review and close case files. Ensure quality in files and organization in file room. Coordinate and follow-up with team members for any missing documentation.
Ensure current case files have all required case management documentation and assist in filing of paperwork.
Remain up to date on ORR policy and procedures and implement case management changes within provided timeframe and as needed.
Assess assigned client’s need for services and develop and document service plans that best meet the client request while respecting both ORR and DHS regulations and as clinically appropriate.
Complete, maintain, and submit all documentation in a timely manner, including client intake and exit paperwork; assessments and service plans; child trafficking screenings and home study referrals; case notes; family reunification packet and sponsor background checks; changes of address.
Maintain timely and accurate data entry in the UC Portal and YouthCare databases.
Educate sponsors and clients on immigrant rights and restrictions, child welfare rights, ORR sponsor care agreement and ORR/DHS requirements and expectations post-release.
Collaborate with community partners such as KIND and consulates to ensure services are provided in a timely manner.
Review caseload weekly with Assistant Director, 3rd Party GDIT, Federal Field Specialist and Mental Health Therapist. Attend and participate in quarterly Stakeholder’s meetings.
Escort clients of 12 and 13 years old to their reunification destinations as needed. Potential to stay overnight at agency expense if necessary due to flight schedules.
Participate in regular staff training on updated ORR policies and procedures, program requirements, immigrant and refugee issues, as needed. Attend applicable staff meetings.
Participate in file audits of all ORR young people in care quarterly to ensure proper documentation is being completed.
Must be flexible and be able to cover the floor as needed. These duties include, but are not limited to, providing direct supervision of youth and associated tasks such as providing emotional support, cooking meals, facilitating transportation, participating in chores, and completing required documentation/data entry.
Attend a minimum of 40 hours of in-service or equivalent trainings per year; including all YouthCare and ORR required trainings.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
QUALIFICATIONS –
MINIMUM REQUIREMENTS:
High proficiency in speaking, reading, and writing in both Spanish and English languages.
Have one year of experience working directly with children. Two years of social services education may be substituted for the required experience.
Understanding of issues affecting young people experiencing homelessness and population resources.
High School Diploma or GED.
Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age. DCYF Clearance must be maintained for entirety of employment when working with under-18 clients
PREFERRED REQUIREMENTS:
1 or more years of experience working with young people experiencing homelessness at risk or immigrant young people highly preferred.
BA in Psychology, Social Service or related field and one year experience, or three years comparable experience.
CONDITIONS OF EMPLOYMENT:
Must be able to provide I-9 supporting documentation for employment.
Ability to provide a negative TB Test (results must be within one-year of hire date).
DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
Ability to obtain a current Food Handler’s Card
Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
Computer software skills including Windows, Microsoft outlook, Microsoft Word and Excel.
Ability to adhere to the program’s Code of Conduct for the Prevention of Sexual Abuse, Ethics, and Boundaries.
Initiative, creativity, reliability, flexibility, thoroughness.
Strong verbal and written communication skills with good quality spelling, grammar and punctuation in both English and Spanish.
High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
Ability to coordinate overall program functioning.
Ability to accurately maintain and produce files, records, logs and reports.
Ability to maintain professional boundaries with clients while building trust and respect.
Ability and willingness to stay awake and alert during overnight shifts.
Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.
APLA Health
5901 W. Olympic Blvd Los Angeles, CA 90036
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the supervision of the Nursing Director, the Clinical Case Manager will coordinate medical and support services for patients who are age 50+ and living with HIV, in consultation with the Medical Director and Supervisor. The Clinical Case Manager will coordinate patient care plans, based on individual assessments, collaborate with other health care team members and the HIVE Program Manager to promote health outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform initial comprehensive nursing assessment and ongoing reassessments, including an assessment of the patients current symptoms, risk factors, and an assessment of the patients level of care.
Document results of the intake, subsequent contacts, reassessments, and all work performed on behalf of the patient using our electronic health record system (eClinicalWorks).
Consult with the patients attending physician, primary care practitioner and/or other medical providers as needed to coordinate treatment plans and advocate for the client as necessary.
Identify those services available to the client and coordinate services and/or make appropriate referrals as required in the service plan.
Coordinate and monitor the service plan, including service providers' performance. Negotiate with service providers when those services have either not been provided, or have been inadequately provided.
Maintain timely and appropriate contact with assigned clients.
Identify and follow up on instances of abuse, neglect, and exploitation that bring harm or create the potential for harm to clients.
Adhere to all applicable professional, legal, and ethical standards of clinical practice in the provision of services, including but not limited to: mandated reporting, provision of effective services, case documentation, patient confidentiality/HIPAA regulations, ensuring client safety, and maintaining professional boundaries.
Establish working relationships with members of the client's social support systems (e.g. significant others, family members, friends, conservators, etc.). Provide emotional and practical assistance to help them in maintaining their support to the client.
Identify out of care older HIV-positive patients to reengage them in treatment
Identify patients unmet medical and non-medical needs and coordinate the provision of services.
Provide patient education based on identified learning needs utilizing available teaching resources.
Provide and appropriately document health education to patients.
Participate in quality improvement activities as directed by the medical director, e.g. data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
Obtain training annually on topics that address HIV/AIDS, case management, psychosocial needs, and co-morbid disorders.
Attend unit, division, and other agency meetings as assigned.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience: Possession of the following is required: Current CA LVN license, or a valid California Registered Nurse (RN) license preferred , issued by the California Board of Registered Nursing (BRN). Clinical experience in an ambulatory health care clinic, preferably including 2 years of HIV clinical practice. Demonstrate a history of working with the target population, inclusive of cultural competency and sensitivity, including that of persons living with HIV, and the LGBT community. Experience in chronic disease management, case management, utilization management and quality improvement projects, is preferred. Experience working with electronic health records, working with EClinical Works preferred. Bilingual in Spanish preferred. Skill and knowledge to maintain current license/certificate.
Knowledge of:
A solid knowledge of HIV disease, including natural history, symptoms and treatment. Knowledge of substance abuse issues and treatment and related sexual risks. Knowledge of HIV & Aging issues, including medical, mental health and other psychosocial issues that affect older adults living with HIV.
Ability to:
Ability to research, identify and access community referrals. Demonstrate proficient written documentation skills. Ability to demonstrate basic skills of risk behavior assessment and motivate patients to modify HIV risk taking behaviors and substance use behaviors.
Demonstrate experience in conducting a psychosocial assessment and/or working individually with clients in a counseling capacity. Ability to provide services in a non-judgmental fashion and work effectively with diverse populations is required as is the ability to maintain records and follow clinical guidelines/protocols. Must be able to work efficiently and complete tasks with a high degree of accuracy; work and solve problems independently; work flexible hours in order to complete tasks and meet client needs. Ability to be flexible in handling unanticipated client needs is required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=73094&clientkey=A5559163F67395E0A2585D2135F98806
Dec 15, 2022
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the supervision of the Nursing Director, the Clinical Case Manager will coordinate medical and support services for patients who are age 50+ and living with HIV, in consultation with the Medical Director and Supervisor. The Clinical Case Manager will coordinate patient care plans, based on individual assessments, collaborate with other health care team members and the HIVE Program Manager to promote health outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform initial comprehensive nursing assessment and ongoing reassessments, including an assessment of the patients current symptoms, risk factors, and an assessment of the patients level of care.
Document results of the intake, subsequent contacts, reassessments, and all work performed on behalf of the patient using our electronic health record system (eClinicalWorks).
Consult with the patients attending physician, primary care practitioner and/or other medical providers as needed to coordinate treatment plans and advocate for the client as necessary.
Identify those services available to the client and coordinate services and/or make appropriate referrals as required in the service plan.
Coordinate and monitor the service plan, including service providers' performance. Negotiate with service providers when those services have either not been provided, or have been inadequately provided.
Maintain timely and appropriate contact with assigned clients.
Identify and follow up on instances of abuse, neglect, and exploitation that bring harm or create the potential for harm to clients.
Adhere to all applicable professional, legal, and ethical standards of clinical practice in the provision of services, including but not limited to: mandated reporting, provision of effective services, case documentation, patient confidentiality/HIPAA regulations, ensuring client safety, and maintaining professional boundaries.
Establish working relationships with members of the client's social support systems (e.g. significant others, family members, friends, conservators, etc.). Provide emotional and practical assistance to help them in maintaining their support to the client.
Identify out of care older HIV-positive patients to reengage them in treatment
Identify patients unmet medical and non-medical needs and coordinate the provision of services.
Provide patient education based on identified learning needs utilizing available teaching resources.
Provide and appropriately document health education to patients.
Participate in quality improvement activities as directed by the medical director, e.g. data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
Obtain training annually on topics that address HIV/AIDS, case management, psychosocial needs, and co-morbid disorders.
Attend unit, division, and other agency meetings as assigned.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience: Possession of the following is required: Current CA LVN license, or a valid California Registered Nurse (RN) license preferred , issued by the California Board of Registered Nursing (BRN). Clinical experience in an ambulatory health care clinic, preferably including 2 years of HIV clinical practice. Demonstrate a history of working with the target population, inclusive of cultural competency and sensitivity, including that of persons living with HIV, and the LGBT community. Experience in chronic disease management, case management, utilization management and quality improvement projects, is preferred. Experience working with electronic health records, working with EClinical Works preferred. Bilingual in Spanish preferred. Skill and knowledge to maintain current license/certificate.
Knowledge of:
A solid knowledge of HIV disease, including natural history, symptoms and treatment. Knowledge of substance abuse issues and treatment and related sexual risks. Knowledge of HIV & Aging issues, including medical, mental health and other psychosocial issues that affect older adults living with HIV.
Ability to:
Ability to research, identify and access community referrals. Demonstrate proficient written documentation skills. Ability to demonstrate basic skills of risk behavior assessment and motivate patients to modify HIV risk taking behaviors and substance use behaviors.
Demonstrate experience in conducting a psychosocial assessment and/or working individually with clients in a counseling capacity. Ability to provide services in a non-judgmental fashion and work effectively with diverse populations is required as is the ability to maintain records and follow clinical guidelines/protocols. Must be able to work efficiently and complete tasks with a high degree of accuracy; work and solve problems independently; work flexible hours in order to complete tasks and meet client needs. Ability to be flexible in handling unanticipated client needs is required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination and booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=73094&clientkey=A5559163F67395E0A2585D2135F98806
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Director of Case Management, provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. The RN medical care manager will coordinate with all parties involved in the care of the patient to provide effective and culturally competent care and treatment for people living with HIV and other chronic diseases. The position will be providing services to persons living with HIV as part of a Medical Care Coordination team and providing case management services for persons with other complex medical needs. The medical care coordination team will target people with HIV who are experiencing medical adherence issues, significant changes in HIV health status or multiple health diagnoses that affect the person’s HIV status. The RN medical care manager in conjunction with the Patient Care Manage,formulates care plans based upon assessment data and provision of care priorities, work in collaboration with the clinical social worker as necessary. The RN medical care manager will coordinate patient care and collaborate with other health care team members to establish the patient’s goals, develop treatment plans and obtain desired outcomes as well as provide patient education based on identified learning needs utilizing available teaching resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide clinical support to medical providers before and after primary care visits so as to ensure the timely delivery of quality medical care.
Identifies out of care HIV-positive patients to reengage them in treatment
Perform a needs assessment on patients and obtain a brief medical history including the following:
Past Medical History, including key HIV parameters
Medication history
Recent treatment history
Identifies patients’ unmet medical needs and coordinates with clinic HIV and non-HIV providers to ensure that standards of care are met and any gaps or barriers are addressed.
Identifies patients’ unmet nonmedical needs or barriers to adherence and retention in care, and coordinates with other clinical staff (e.g. social workers) to address needs and barriers.
Utilizes population health registry to manage patients (i.e. identify unmet medical needs) and track trends in overall clinic performance.
Performs and interprets diagnostic procedures such as tuberculin tests, and administers treatments and preventive measures in the form of injections and immunizations in accordance with medical orders and APLA clinical guidelines
Treat patients diagnosed with sexually transmitted infections (STIs) in a timely manner and according to APLAHW clinical STI treatment guidelines.
Provide and appropriately document health education to patients.
Participate in quality improvement activities as directed by the medical director, e.g. data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
Triage patients who walk in to clinic or call with acute medical concerns.
Assist front office staff in making appropriate arrangements for patients who arrive late for appointments or for whom an appointment needs to be rescheduled, by reviewing the medical record and determining how soon and where the patient should be seen
Functions as an extended role nurse, provides health supervision, nursing diagnosis and treatment of minor conditions to persons living with HIV and non-HIV on a continuing basis under the consultative direction of a physician
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possession of the following is required: A valid California Registered Nurse (RN) license issued by the California Board of Registered Nursing (BRN). Must possess current Basic Cardiac Life Support (BCLS) and Cardiopulmonary Resuscitation (CPR) certification. Three years of RN case management experience preferred, but previous work experience in clinical capacities will also be considered. Demonstrate a history of working with the target population, inclusive of cultural competency and sensitivity, including that of persons living with HIV, and the LGBT community. Experience in chronic disease management, case management, utilization management and quality improvement projects, is preferred. Experience working with electronic health records, working with EClinical Works preferred. Bilingual in Spanish preferred.
Knowledge of:
A solid knowledge of HIV disease, including natural history, symptoms and treatment. Knowledge of substance abuse issues and treatment and related sexual risks.
Ability to:
Ability to research, identify and access community referrals. Demonstrate proficient written documentation skills. Ability to demonstrate basic skills of risk behavior assessment and motivate patients to modify HIV risk taking behaviors and substance use behaviors.
Demonstrate experience in conducting a psychosocial assessment and/or working individually with clients in a counseling capacity. Ability to provide services in a non-judgmental fashion and work effectively with diverse populations is required as is the ability to maintain records and follow clinical guidelines/protocols. Must be able to work efficiently and complete tasks with a high degree of accuracy; work and solve problems independently; work flexible hours in order to complete tasks and meet client needs. Ability to be flexible in handling unanticipated client needs is required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster is required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=69613&clientkey=A5559163F67395E0A2585D2135F98806
Dec 07, 2022
Full time
APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org .
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
10 Paid Holidays
5 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Director of Case Management, provide the appropriate level of coordinated health care services for patients of APLA Health & Wellness. The RN medical care manager will coordinate with all parties involved in the care of the patient to provide effective and culturally competent care and treatment for people living with HIV and other chronic diseases. The position will be providing services to persons living with HIV as part of a Medical Care Coordination team and providing case management services for persons with other complex medical needs. The medical care coordination team will target people with HIV who are experiencing medical adherence issues, significant changes in HIV health status or multiple health diagnoses that affect the person’s HIV status. The RN medical care manager in conjunction with the Patient Care Manage,formulates care plans based upon assessment data and provision of care priorities, work in collaboration with the clinical social worker as necessary. The RN medical care manager will coordinate patient care and collaborate with other health care team members to establish the patient’s goals, develop treatment plans and obtain desired outcomes as well as provide patient education based on identified learning needs utilizing available teaching resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide clinical support to medical providers before and after primary care visits so as to ensure the timely delivery of quality medical care.
Identifies out of care HIV-positive patients to reengage them in treatment
Perform a needs assessment on patients and obtain a brief medical history including the following:
Past Medical History, including key HIV parameters
Medication history
Recent treatment history
Identifies patients’ unmet medical needs and coordinates with clinic HIV and non-HIV providers to ensure that standards of care are met and any gaps or barriers are addressed.
Identifies patients’ unmet nonmedical needs or barriers to adherence and retention in care, and coordinates with other clinical staff (e.g. social workers) to address needs and barriers.
Utilizes population health registry to manage patients (i.e. identify unmet medical needs) and track trends in overall clinic performance.
Performs and interprets diagnostic procedures such as tuberculin tests, and administers treatments and preventive measures in the form of injections and immunizations in accordance with medical orders and APLA clinical guidelines
Treat patients diagnosed with sexually transmitted infections (STIs) in a timely manner and according to APLAHW clinical STI treatment guidelines.
Provide and appropriately document health education to patients.
Participate in quality improvement activities as directed by the medical director, e.g. data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
Triage patients who walk in to clinic or call with acute medical concerns.
Assist front office staff in making appropriate arrangements for patients who arrive late for appointments or for whom an appointment needs to be rescheduled, by reviewing the medical record and determining how soon and where the patient should be seen
Functions as an extended role nurse, provides health supervision, nursing diagnosis and treatment of minor conditions to persons living with HIV and non-HIV on a continuing basis under the consultative direction of a physician
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Possession of the following is required: A valid California Registered Nurse (RN) license issued by the California Board of Registered Nursing (BRN). Must possess current Basic Cardiac Life Support (BCLS) and Cardiopulmonary Resuscitation (CPR) certification. Three years of RN case management experience preferred, but previous work experience in clinical capacities will also be considered. Demonstrate a history of working with the target population, inclusive of cultural competency and sensitivity, including that of persons living with HIV, and the LGBT community. Experience in chronic disease management, case management, utilization management and quality improvement projects, is preferred. Experience working with electronic health records, working with EClinical Works preferred. Bilingual in Spanish preferred.
Knowledge of:
A solid knowledge of HIV disease, including natural history, symptoms and treatment. Knowledge of substance abuse issues and treatment and related sexual risks.
Ability to:
Ability to research, identify and access community referrals. Demonstrate proficient written documentation skills. Ability to demonstrate basic skills of risk behavior assessment and motivate patients to modify HIV risk taking behaviors and substance use behaviors.
Demonstrate experience in conducting a psychosocial assessment and/or working individually with clients in a counseling capacity. Ability to provide services in a non-judgmental fashion and work effectively with diverse populations is required as is the ability to maintain records and follow clinical guidelines/protocols. Must be able to work efficiently and complete tasks with a high degree of accuracy; work and solve problems independently; work flexible hours in order to complete tasks and meet client needs. Ability to be flexible in handling unanticipated client needs is required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster is required or medical/religious exemption.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=69613&clientkey=A5559163F67395E0A2585D2135F98806
We are currently seeking Care Managers to serve members in Johnston county.
This position will allow the successful candidate to work a primarily remote schedule which includes coming into the Alliance Johnston office (Smithfield, North Carolina) one day per week.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Strong interpersonal and written/verbal communication skills essential, including
Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$50,865.49 to $ 87,563.63/Annually
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Johnston county.
This position will allow the successful candidate to work a primarily remote schedule which includes coming into the Alliance Johnston office (Smithfield, North Carolina) one day per week.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of Diagnostic and Statistical Manual of Mental Disorders
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
Strong interpersonal and written/verbal communication skills essential, including
Conflict management and resolution skills
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$50,865.49 to $ 87,563.63/Annually
Alliance Health
Morrisville and Charlotte North Carolina
Description
We are currently seeking Care Managers to serve members in Mecklenburg or Wake county.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
$50,865.49 to $ 87,563.63/Annually
Sep 23, 2022
Full time
Description
We are currently seeking Care Managers to serve members in Mecklenburg or Wake county.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
The Care Manager II position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues
Assist individuals/legally responsible persons in choosing service providers; ensuring objectivity in the process
Consistently evaluates appropriateness of services and ensures implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification
Utilize person centered planning, motivational interviewing and historical review of assessments in Jiva to gather information and to identify supports needed for the individual
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services and trouble shoot until authorization is obtained. Notify providers of successful authorization
Provide Support and Monitoring
Schedule initial contact with member to verify accuracy of demographic information.
Update inaccurate information from the Global Eligibility File
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Refer members who are in crisis/institutional care settings and require assistance with returning to community-based services, to the Integrated Health Consultant
Recognize and report critical incidents and provider quality concerns to supervisors and Quality Management
Complete activities in JIVA related to Plans of Care developed from the Care Management Comprehensive Assessment
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Attend treatment meeting with member, natural supports and selected providers.
Schedule, coordinate and lead team conference calls on behalf of member needs
Communicate with member to check on status, verify care needs are met and that no new clinical needs warrant a change in condition assessment.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify that ongoing service adherence is maintained through monitoring.
Complete Documentation
Obtain and upload all supporting documentation, Legally Responsible Person (LRP) verification, and release of information that will improve care management activity on behalf of the member
Open new episodes in JIVA and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Escalate complex cases and cases of concern to Supervisor.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Share appropriate documentation with all involved stakeholders as consent to release is granted.
Obtain releases/documentation and provides to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care
Ensure all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency documentation standards, and Medicaid requirements
Minimum Education & Experience
Master’s degree from an accredited college or university in Human Services or related field and at least two years of full-time, post graduate degree, MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience and active, valid NC clinical licensure as a LCSW, LCMHC, LPA, or LMFT
Or
Graduation from a school of nursing with valid NC licensure as a Registered Nurse and two years of full-time MH/SUD and or Intellectual/Developmental Disabilities (I/DD) experience.
Physical Health experience preferred
Special Requirements
Active Drivers License
RN, LCSW, LCMHC, LPA, or LMFT
$50,865.49 to $ 87,563.63/Annually
We are currently seeking Care Managers to serve members in Mecklenburg county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and two (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Mecklenburg county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and two (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
We are currently seeking Care Managers to serve members in Cumberland county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Cumberland county. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Alliance Health
Morrisville, Durham, Cumberland and Smithfield North Carolina
We are currently seeking Care Managers to serve members in Durham, Johnston, Cumberland and Wake counties. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly
Sep 23, 2022
Full time
We are currently seeking Care Managers to serve members in Durham, Johnston, Cumberland and Wake counties. The Care Manager I position leads all communication among care team members and is the primary point of contact for the member served. The Care Manager completes a comprehensive assessment and develops a unified plan of care for Tailored Plan recipients and relays communication among providers of health services.
This position will allow the successful candidates(s) to work a schedule which will include both onsite (in the county served) as well as remote work certain days of the week as approved by their supervisor.
Responsibilities & Duties
Complete Assessment/Planning
Complete comprehensive assessments at enrollment, yearly or at changes in condition.
Develop Plans of Care derived from the completed assessments.
Assign interventions/plans of care to the Care Worker for monitoring and service engagement activities.
Submit referral to the Integrated Health Consultant when a physical health or behavioral health need indicates medical and/or pharmaceutical complexity.
Assign Plan of Care activities to Community Health Worker if member has identified Social Determinants of Health (SDOH), disparities and/or complex payer issues.
Assist individuals/legally responsible persons (LRP in choosing service providers; ensuring objectivity in the process.
Consistently evaluate appropriateness of services and ensure implementation of plan of care through information gathering and assessment at defined frequency of contact based on risk stratification.
Utilize person centered planning, motivational interviewing and historical review of assessments to gather information and to identify supports needed for the individual.
Actively collaborate with care team, members supported, and service providers to ensure development of a plan that accurately reflects the individual’s needs and desired life goals
Submit required documentation to UM to ensure timely delivery of services - and trouble shoots until authorization is obtained. Notifies providers of successful authorization.
Notify providers of successful authorization.
For Medicaid C, enlists administrative support to send Level of Care (LOC) and initial Individual Service Plan (ISP) to Department of Social Services (DSS) to turn on special waiver program indicator. Verify that necessary Client, Employer, Group (CEG) enrollments are correct in Jiva, and that Medicaid eligibility is updated in Alpha.
Provide Support and Monitoring to Members
Schedules initial contact with member to verify accuracy of demographic information Update inaccurate information from the Global Eligibility File.
Completes activities related to Plans of Care
Coordinate and participate with SIS Team to ensure successful completion of SIS assessment within time frames allotted.
For facility (ICF, Hospital, PRTF or SDC) discharges, inform SIS Supervisor that an assessment needs to be scheduled.
Attend Behavior Support Plan (BSP) meetings to ensure successful implementation of the plan.
Schedule and facilitate the ISP meeting.
Develop and update ISP
Submit requests for services and purchase orders for products, –supplies, and services covered under the Innovations waiver.
Coordinate with other team members to ensure smooth transition to appropriate level of care.
Complete check-in/contact with member and/or legally responsible person (LRP) via phone or email.
Complete Home and Community Based Services (HCBS) Notice of Change Form when arranging new HCBS service placement (for Residential Supports, Day Supports, and Supported Employment) with a new provider and submit to Provider Network department to ensure successful transition to provider.
Refer provider contractual concerns to Provider Networks.
Update other Care Team members of urgent or pertinent treatment updates
Recognize and report critical incidents to supervisors and Quality Management.
Schedule face to face meeting with member/LRP to provide education about Alliance, Care Teams, and services.
Provide education and support, to individuals and LRP, in learning about and exercising rights, explanation of the grievance and appeals process, available service options, providers available to meet their needs, and payer requirements that may impact service connection and maintenance.
Escalate complex cases and cases of concern to Supervisor.
Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
Verify ongoing service adherence with member and/or guardian
Proactively respond to an individual’s planned movement outside the Alliance MCO geographic area to ensure a smooth transition without lapse in care.
Complete Documentation
Open new episodes in Jiva and schedule initial contact with member to verify accuracy of demographic information.
Document all applicable member updates and activities per organizational procedure.
Distribute surveys to members in service.
Ensure that service orders/doctor’s orders are obtained, as applicable.
Obtain releases/documentation and provide to all stakeholders involved.
Obtain clinical supporting documentation, legal/guardianship verification, and necessary consents to exchange/release information
Ensure clinical documentation (e.g. goals, plans, progress notes, etc.) meets state, agency documentation standards, and Medicaid requirements.
Minimum Education & Experience
Bachelor’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area with (2) years of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI)
OR
Master’s degree from an accredited college or university in Health, Psychology, Sociology, Social Work, Nursing or other relevant human services area and one (1) year of experience with Individuals with Intellectual and Developmental Disabilities (I/DD) or Traumatic Brain Injuries (TBI),
OR
Graduation from an accredited Nursing program and licensure as a Registered Nurse
Knowledge, Skills, & Abilities
Person Centered Thinking/planning
Knowledge of using assessments to develop plans of care
Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
Knowledge of and skilled in the use of Motivational Interviewing
Knowledge of and skilled in the use of Motivational Interviewing techniques
Strong interpersonal and written/verbal communication skills
Conflict management and resolution skills
Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
Ability to make prompt, independent decisions based upon relevant facts
Salary
$22.15 to $ 38.14/Hourly