Field Services Manager
- Oregon Health Authority
- Salem, OR
- May 15, 2020
Job Description
The Oregon Health Authority has a fantastic opportunity for a Field Services Manager to lead an excellent team, ensure the delivery top-notch support and work to advance their IT operations.
These positions fall under the Classification Principal/Executive Manager D.
WHAT YOU WILL DO!
As a Field Services Manager, you will manage IT professionals who plan, design, develop, implement and maintain applications in support of major business areas. Your responsibility will be to ensure the delivery of IT operations, support, application development, and maintenance.
In this role, you will develop and maintain strong relationships with business and functional units. You will need to demonstrate a strong understanding of each unit’s business, goals, missions, and business drivers. You will facilitate business decisions on IT services, support, and products; and ensure the understanding of the impacts and investments required to achieve desired results.
WHAT WE ARE LOOKING FOR:
- (a) Six (6) years of supervisory, technical, or professional-level experience related to Technical Support including Two (2) years of experience that supervision and management of a program, section, or unit
which included: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation,
and d) budget preparation. OR (b) A Bachelor’s Degree in Computer Science, Management, Business, Public Administration or a related field; AND Three (3) years of supervisory, technical, or professional-level experience related to Technical Support including Two (2) years of experience that supervision and management of a program, section, or unit which included: a) development of program rules and policies, b) development of long- and short-range goals and plans, c) program evaluation, and d) budget preparation. - Ability to maintain tight deadlines and close coordination and communication with Human Resources, executive and peer managers, agency directors, partners and contractors.
- In depth knowledge of project management techniques, resource processes, budgeting, and cost benefits analysis.
- Sense of urgency and empathy for customers.
- Exceptional analytical and process improvement skills.
- Familiarity with a variety of concepts, practices, and procedures including ITIL methodologies.
- Hands on experience working in Incident, Problem and Change Management disciplines.
- Ability to communicate information and ideas to non-technical employees.
- Competency in call center tracking tools.
- Solid relationship management and performance management skills.
- Ability to motivate and direct staff members and subordinates.
- Excellent written and verbal communication and presentation skills.
- Experience in promoting a culturally competent and diverse work environment.
WHAT’S IN IT FOR YOU?
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.
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The Oregon Health Authority is modernizing and expanding their IT infrastructure and currently has a fantastic opportunity for a Project Manager with IT experience to join an excellent team and work to advance their IT operations.
What you will do:
As a Senior IT Project Manager, you will develop and manage the execution of comprehensive or high-risk project plans, budgets, schedules and controls from project initiation to project close-out.
This position offers you the opportunity to lead the decision-making process throughout the Oregon Health Authority and Department of Human Services for the detailed requirements, design, testing and start-up operations related to the development and implementation efforts of achieving the long term goals of the customer agency.
What's in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are a Project Manager with IT experience, don't delay, apply today!
MINIMUM QUALIFICATIONS:
Seven years of professional project management experience that included leading and managing discrete projects from initiation and planning through closure and evaluation.
OR
An Oregon Project Management Associate Certification or Project Management Professional Certification awarded by the Project Management Institute AND six years professional project management experience that included leading and managing discrete projects from initiation and planning through to closure and evaluation.
A Bachelor's degree in Business Administration, Management, Public Administration or a closely related field may substitute for three years of the experience. An advanced degree may substitute for an additional year of experience.
REQUESTED SKILLS:
- Experience managing large complex multi-million dollar projects that involved implementing COTS, developing custom software solutions and/or organizational transformations.
- Ability to successfully apply project management knowledge in ambiguous and unique circumstances while managing a cross-functional team with internal matrix resources and external contractors.
- 5 or more years of Project Management experience in the last 7 years that included using project management best practices and standard methodologies such as PMI (PMBOK), PRINCE 2, etc.
- Proven success in navigating complex organizations with loosely defined structures and boundaries.
- Proven ability to recognize and anticipate emerging project risks and business priorities and to address those developments through risk mitigation, contingency plans and communication strategies.
- Management experience in risk mitigation and project stewardship.
- Experience in promoting a culturally competent and diverse work environment.
TO APPLY:
Please follow the link below to submit an application.