Medical Assistant

GENERAL DESCRIPTION

Creates a motivating environment and promotes staff   loyalty to FHCB and its mission

Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.

The Medical Assistant assists the physicians and nurses in the assessment and treatment of patients ages infant through the frail elderly during the office health center visit.  The Medical Assistant supports the Patient Service Representative (PSR) as appropriate.  This position also reports to the assigned Practice Manager for compliance, administrative and operational duties.

Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts.

ESSENTIAL JOB DUTIES

1. Manages patient flow and performs associated technical skills including taking vital signs, performing EKGs, and administering treatments such as injections and nebulizer therapy, and assisting provides with exams and procedures throughout the day.
2. Performs phlebotomy skills frequently throughout the day. Documents procedures performed and maintain appropriate logs.
3. Performs telephone duties throughout the day such as prescription call-ins, retrieving messages from the voice mail, and providing patients with education as directed by provider per office standards.
4. Completes Level I referrals for patients, or entire referral process where appropriate.
5. Monitors supply stocks, maintains exam room equipment and lab equipment. Stocks daily and orders from designated supplier weekly.
6. Works with your assigned physician to track lab processes, process incoming results and sorts through incoming correspondence and screens labs for abnormalities.
7. Works closely with the RN, LPN, Doctors and PSR to coordinate telephone messages, faxes and letters as necessary to facilitate patient care. Examples include calling for prior authorization for medications, verify medications as needed with the pharmacy, calling in prescriptions to the pharmacy for physicians when asked to.
8. Facilitate communication with other physicians’ offices as needed to coordinate patient care.
9. Assists with medical records as needed to include pulling and filing of charts and loose notes.

PERFORMANCE STANDARDS

1. Knowledge of the principles of growth and development appropriate to the ages of patients served by their department.
2. Demonstrates competency in applying these principles when providing individualized care to specific patients.
3. Knowledge in the use of computers.
4. Must have excellent telephone demeanor.
5. Must be able to work independently.
6. Must be able to read, write and speak the English language.
7. Possess the ability to make independent decisions when circumstances warrant such action.
8. Possess the ability to communicate and deal tactfully with personnel, visitors, customers, patients and the general public.
9. Must be able to work accurately with alphabetic files.
10. Must be able to demonstrate appropriate universal precautions.
11. Must be able to follow written and oral instructions.
12. Ability to handle multiple tasks and works with a culturally diverse population.
13. Maintain a professional demeanor appropriate to a clinical setting, this includes among other things addressing physicians including residents as “Doctor”, avoiding or minimizing of personal call during clinic hours.

EDUCATION AND WORK EXPERIENCE

1. High school diploma or GED equivalent. (Required)
2. Minimum one-year experience in medical office setting.
3. Completion of Medical Assistant course through an accredited institution. (Required)
4. Valid CPR certification. Certification must be maintained in a current status during FHCB tenure.
5. Medical Assistant Certification must be obtained within 90 days of employment (Required)

ENVIRONMENT/WORKING CONDTIONS

Work is performed in a medical center environment.   Involves frequent contact with other staff and the public.  Work may be stressful at times.  Contact may involve dealing with angry and/or upset people.

PHYSICAL\MENTAL DEMANDS

Varied activities including standing, walking, reaching, bending, lifting.  Requires full range of body motion including manual and finger dexterity and eye-hand coordination.  Requires standing and walking for extensive periods of time.  Requires corrected vision and hearing to normal range.  Requires working under stressful conditions or working irregular hours.

https://fhcb.org/