Business Relationship Manager and Intake Partner

  • Oregon Health Authority
  • Salem, OR
  • Oct 05, 2020
Full time Information Systems Strategist Customer Service

Job Description

The Oregon Health Authority has a fantastic opportunity for an experienced Business relationship Manager with a strong IT background to join an excellent team, support priority projects and work to advance their IT operations. 

 

This position falls under the Classification Operations and Policy Analyst 4.

 

 

WHAT YOU WILL DO!

Serve as the Business Engagement Services (BES) primary IT relationship manager with the Coronavirus Response & Recovery Unit (CRRU).  As support for the CRRU reduces over time, this position would begin to shift support to include other existing or emerging business areas.

 

The Business Relationship Manager/Intake Partner will work with business programs to develop a solid understanding of the business domain and stakeholders, define initial requests, perform needs and options analysis, including a thorough documentation of scope, coordinate with technical resources to provide high-level estimates of the effort and costs.  This position is responsible for supporting business relationship management and governance activities for ODHS and OHA and must develop an understanding of the business domain within the agencies as well as the stakeholders and partners.  They must identify business needs and drivers, define initial requests, perform needs and options analysis and ensure that solutions align to meet the state objectives. This position works closely with program/division partners to proactively identify and facilitate identification of the strategic need including potential funding strategies and opportunities.

 

The Business Relationship Manager/Intake Partner leads activities associated with the establishment and maturation of governance/prioritization processes through a focus on the Agency-level portfolio of IT work requests managed by BES and the State portfolio for COVID Response activities managed out of the governors office.  This position supports various technology project and portfolio activities by understanding funding policies and aligning funding requests to federal and state policy and guidelines.  The role provides leadership, facilitation, and coordination of business relationship management efforts coordinated and supported through BES including understanding business direction, strategy, industry impacts, and helping develop roadmaps to align technology solutions and capabilities to business needs.

 

This position helps connect and coordinate efforts between governance/business relationship management and intake/customer fulfilment activities in BES and collaborates across OIS with other units in support of engagement activities, interfaces with business programs across OHA and DHS, and communicates daily with BES team members.

 

 

WHAT WE ARE LOOKING FOR:

  • (a) Eight (8) years of professional-level experience in Business Relationship Management. OR (b) A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science a related field; AND Five (5) years of professional-level experience in Business Relationship Management. OR (c) A Master’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science a related field; AND Four (4) years of professional-level experience in Business Relationship Management. OR (e) A Doctor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science a related field; AND Three (3) years of professional-level experience in Business Relationship Management.
  • Ability to build and maintain strong relationships with internal and external partners and stakeholder and to interact effectively on all levels.
  • Solid understanding of Business Relationship Management frameworks, how to apply structured and strategic approaches to engagements and conduct value realization from interactions and work efforts.
  • Excellent problem-solving skills and demonstrated experience and skills with critical thinking.
  • Ability to be adaptable, flexible and work in a quick paced agile environment.
  • Demonstrated ability to quickly synthesize large amounts of information and present data in a consumable meaningful way for business partners and executive leadership.
  • Outstanding customer relationship skills including the ability to understand customer needs, build trusted relationships and bridge the language gap between IT and business
  • Excellent written and verbal communication and presentation skills.
  • Ability to effectively communicate complex and technical information in a customer-centric and consumable way.
  • Familiarity with the executive and legislative decision-making process.
  • Strong leadership skills.
  • Experience providing leadership to individuals and teams within an information technology environment. Experience in opportunity analysts, requirement gathering and understanding business objectives.
  • Working knowledge of project management principals, practices and approaches. This includes identification of risks and issues, identification of resource impacts and needs, and the appropriate sequencing of project work.
  • Experience in advancing health equity, addressing systemic health disparities and collaborating with diverse, vulnerable and underrepresented populations.

 


WHAT’S IN IT FOR YOU?

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you.

 

This is a full-time, permanent position that is classified as management service, non-supervisory and is not represented by a union.

The Oregon Health Authority is committed to developing and promoting culturally and linguistically appropriate programs and a diverse and inclusive workforce representing the diversity, culture, strengths and values of the people of Oregon. Click here, to learn more about OHA’s mission, vision and core values. OHA is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information or any other protected class under state or federal law.

 

 

LINK TO OFFICIAL STATE APPLICATION (required):

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/Business-Relationship-Manager---Intake-Partner_REQ-50594

Occupations

Business Unit Management, Other, Business Development-New Accounts

URL

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Salem--OHA--Fairview-Industrial-Drive-3990/Business-Relationship-Manager---Intake-Partner_REQ-50594

Salary

$73,584 - $108,336 per year

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