The position provides front-line customer service via phones, email inboxes & in-person support at the front counter as part of the Assessor’s Office Administrative Services team. In this role, the incumbent answers customer questions and provides customers with information on assessment data and tax relief programs administered by the Assessor’s Office. The work includes analyzing information submitted with the tax relief applications to determine if applicants meet program requirements. Incumbents in this position will work with our new construction team to gather permit information from outlying jurisdictions; review and draw building plans using a computerized drawing program and assist in gathering and inputting building information in our CAMA system. The position will make data entry changes in Assessor’s Office databases to ensure accurate application of values. Additionally, the position will perform a variety of administrative tasks in support of the Assessor’s Office. The work is performed in the Assessor's Office and is not a remote (telework) opportunity. Employees are expected to comply with all safety policies and guidelines established by the Assessor and/or the County.
THIS POSITION IS A LIMITED-DURATION PROJECT POSITION THAT IS EXPECTED TO END ON OR BEFORE 12/31/2021, OR 12 MONTHS FROM TIME OF HIRE.
One to two years of related work experience required. Experience working in a high volume, direct customer contact service environment preferred. Experience processing technical work such as interpretation and explanation of complex regulations to customers preferred. Associate’s or Bachelor's degree in business or related field preferred.
Other combinations of education, training and experience that would provide the required knowledge, skills and abilities will be considered.
Knowledge of: general office procedures and practices; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; business English; PC computer applications such as word processing, spreadsheets and databases; basic bookkeeping and/or cashiering methods and practices as required by the position.
An online application is required. For complete job announcement, application requirements, and to apply on-line, please visit our website at:
Salary Grade: Local 11.503 ($17.65 - $22.51) per hour