We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
Membership is the heart and soul of the Human Rights Campaign – quite simply members and donors are the reason why, and the reason how, we do our life changing work. The Member Services Assistant serves directly on the frontline of HRC – reading the pulse of our members and acting to meet their needs and concerns. Exemplary customer service is the number one objective of this position. The Member Services Assistant plays a vital role in supporting all aspects of the member services program – particularly as it relates to a large and sophisticated direct response fundraising program in an effort to maintain and increase membership.
As a vital member of a member relation’s team, this person will regularly interact with members, donors, and the general public via mail, telephone, social media, and email correspondence. As a part of our rapid response team we are required to be nimble and react quickly, often utilizing out-of-the-box and creative thinking. This person will provide suggestions to the crafting of responses to breaking news and daily inquiries, with a critical eye towards problem solving and relationship building – and always with a smile.
Position Responsibilities:
Position Qualifications:
All positions at the Human Rights Campaign and/or the Human Rights Campaign Foundation may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
Please apply via the link with your resume and cover letter.
The Human Rights Campaign and the Human Rights Campaign Foundation together serve as America's largest civil rights organization working to achieve LGBTQ equality. By inspiring and engaging individuals and communities, HRC strives to end discrimination against LGBTQ people and realize a world that achieves fundamental fairness and equality for all.
The Human Rights Campaign envisions a world where lesbian, gay, bisexual, transgender and queer people are ensured equality and embraced as full members of society at home, at work and in every community.