Description
The Learning & Development Specialist is responsible for maintaining and enhancing our Learning Management system and programs and overseeing key administrative duties related to the successful business operations of a robust learning and development department.
This job is based in our Chicago office where we have a hybrid work arrangement.
Key responsibilities:
Learning Management System Administration
Author new and updated courses in Articulate or other course publication software, and publish courses to the LeadingRE Institute's Docebo platform
Ensure successful, process-based migration of residual systems and courses from old system to new platform.
Support day-to-day administration of member course pages, groups, and courses
Manage LMS content lifecycle from course authoring to course retirement
Provide quality assurance activities for LMS user experience/ Regularly quality check and test content, enhancements and general system functionality
Test features and courses to ensure the best technical and learning experience for members
Ensure timely and effective user support, QA inquiry response, and troubleshooting activities
Develop LMS training and engagement process documentation
Assist in the development of user surveys and other feedback mechanisms, report findings to key stakeholders
Program Support
Communicate with Members about new Institute offerings and features
Conduct LMS and program orientation sessions for new subscribers
Provide administrative support for all LeadingRE learning programs
Conduct administrative duties related to LeadingRE live and virtual events
Provide administrative support for all LeadingRE learning-based programming (Maestro, Inclusivity & Diversity Intensive, S.W.A.T. Training, Teams Mastermind, Sales Manager Bootcamp, Career Gold, Agent Accelerator, and other programs as may be developed from time to time.)
Other duties as assigned
Requirements
Strong analytical skills: ability to troubleshoot and resolve technical issues while learning new technologies quickly
Strong communication and interpersonal skills: written and verbal. Ability to communicate effectively and efficiently while fostering respectful, customer -service oriented professional relationships
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Knowledge of Articulate or other course software preferred
Ability to thrive in a fast-paced, matrixed environment while working work effectively with all levels of management, and across all network membership brokers’ offices and users
Ability to thrive in a fast-paced, matrixed environment while working work effectively with internal management and with LeadingRE network membership
Intellectual curiosity, strong interpersonal skills, and the ability to work independently required
Education and Experience
Bachelor’s degree required
Coursework and/or certifications relating to learning management system administration preferred
A systems-oriented mindset is required, previous experience in a system support role is highly preferred
Previous administrative and/or customer service experience required
May 12, 2023
Full time
Description
The Learning & Development Specialist is responsible for maintaining and enhancing our Learning Management system and programs and overseeing key administrative duties related to the successful business operations of a robust learning and development department.
This job is based in our Chicago office where we have a hybrid work arrangement.
Key responsibilities:
Learning Management System Administration
Author new and updated courses in Articulate or other course publication software, and publish courses to the LeadingRE Institute's Docebo platform
Ensure successful, process-based migration of residual systems and courses from old system to new platform.
Support day-to-day administration of member course pages, groups, and courses
Manage LMS content lifecycle from course authoring to course retirement
Provide quality assurance activities for LMS user experience/ Regularly quality check and test content, enhancements and general system functionality
Test features and courses to ensure the best technical and learning experience for members
Ensure timely and effective user support, QA inquiry response, and troubleshooting activities
Develop LMS training and engagement process documentation
Assist in the development of user surveys and other feedback mechanisms, report findings to key stakeholders
Program Support
Communicate with Members about new Institute offerings and features
Conduct LMS and program orientation sessions for new subscribers
Provide administrative support for all LeadingRE learning programs
Conduct administrative duties related to LeadingRE live and virtual events
Provide administrative support for all LeadingRE learning-based programming (Maestro, Inclusivity & Diversity Intensive, S.W.A.T. Training, Teams Mastermind, Sales Manager Bootcamp, Career Gold, Agent Accelerator, and other programs as may be developed from time to time.)
Other duties as assigned
Requirements
Strong analytical skills: ability to troubleshoot and resolve technical issues while learning new technologies quickly
Strong communication and interpersonal skills: written and verbal. Ability to communicate effectively and efficiently while fostering respectful, customer -service oriented professional relationships
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Knowledge of Articulate or other course software preferred
Ability to thrive in a fast-paced, matrixed environment while working work effectively with all levels of management, and across all network membership brokers’ offices and users
Ability to thrive in a fast-paced, matrixed environment while working work effectively with internal management and with LeadingRE network membership
Intellectual curiosity, strong interpersonal skills, and the ability to work independently required
Education and Experience
Bachelor’s degree required
Coursework and/or certifications relating to learning management system administration preferred
A systems-oriented mindset is required, previous experience in a system support role is highly preferred
Previous administrative and/or customer service experience required
Job Title: Events Coordinator
Location: Chicago
FLSA Classification: Non-Exempt
Standard Hours: Monday through Friday, 8:30 am - 5:00 pm
Job Summary:
The Events Coordinator serves as an integral part of the Events department for coordination of meetings and events particularly in the area of event management and customer service for all meetings and events for Leading Real Estate Companies of the World.
Key Responsibilities:
Assist with day-to-day operations and execution of internal and external company meetings and events.
Coordinate and monitor event timelines and ensure deadlines are met
Create and analyze various event reports for historical reference
Create and set up registration for events in Cvent
Manage administrator database for updates in Cvent
Maintain new contacts from event registrations in SalesForce
Manage event related emails and phone calls
Manage catering requirements for internal meetings and manage onsite catering staff when utilized for internal meetings
Manage group dining requirements for dinner and receptions held in conjunction with industry events and/or local meetings.
Schedule and manage bookings at A&B Amenity Center by providing the room set up details and contracts for meetings.
Assist with inventory, ordering, planning and coordinating shipment of meeting materials
Maintain event information in company intranet for member access
Key Relationships:
Internal: Works with several internal departments in relation to planning company meetings, events, workshops and conferences
External: Vendors, LeadingRE members, hotels, restaurants, catering companies
Education and/or Experience:
Business and/or hospitality management degree preferred
Customer service experience of one year minimum preferred
Experience with meeting registration software preferred
Experience with database management and/or CRM is preferred
Required Skills and Capabilities:
Solid administrative skills, including business writing and editing skills
Strong interpersonal skills and ability to interface with various levels of personnel
Technical proficiency with Microsoft Office Suite
Strong attention to detail
Self-starter with ability to take ownership of work
Ability to plan ahead and manage time well
Ability to juggle multiple projects and tasks in a fast-paced office environment
Conditions of Work:
Flexible work hours may be necessary to complete position responsibilities and to meet project deadlines
Limited travel may be required
Position requires sitting or standing for extended periods, frequent telephone/computer usage and occasionally lifting and/or moving up to twenty-five pounds or more.
This job description in no way states or implies that these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform any other job related responsibilities requested by the supervisor.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
May 12, 2023
Full time
Job Title: Events Coordinator
Location: Chicago
FLSA Classification: Non-Exempt
Standard Hours: Monday through Friday, 8:30 am - 5:00 pm
Job Summary:
The Events Coordinator serves as an integral part of the Events department for coordination of meetings and events particularly in the area of event management and customer service for all meetings and events for Leading Real Estate Companies of the World.
Key Responsibilities:
Assist with day-to-day operations and execution of internal and external company meetings and events.
Coordinate and monitor event timelines and ensure deadlines are met
Create and analyze various event reports for historical reference
Create and set up registration for events in Cvent
Manage administrator database for updates in Cvent
Maintain new contacts from event registrations in SalesForce
Manage event related emails and phone calls
Manage catering requirements for internal meetings and manage onsite catering staff when utilized for internal meetings
Manage group dining requirements for dinner and receptions held in conjunction with industry events and/or local meetings.
Schedule and manage bookings at A&B Amenity Center by providing the room set up details and contracts for meetings.
Assist with inventory, ordering, planning and coordinating shipment of meeting materials
Maintain event information in company intranet for member access
Key Relationships:
Internal: Works with several internal departments in relation to planning company meetings, events, workshops and conferences
External: Vendors, LeadingRE members, hotels, restaurants, catering companies
Education and/or Experience:
Business and/or hospitality management degree preferred
Customer service experience of one year minimum preferred
Experience with meeting registration software preferred
Experience with database management and/or CRM is preferred
Required Skills and Capabilities:
Solid administrative skills, including business writing and editing skills
Strong interpersonal skills and ability to interface with various levels of personnel
Technical proficiency with Microsoft Office Suite
Strong attention to detail
Self-starter with ability to take ownership of work
Ability to plan ahead and manage time well
Ability to juggle multiple projects and tasks in a fast-paced office environment
Conditions of Work:
Flexible work hours may be necessary to complete position responsibilities and to meet project deadlines
Limited travel may be required
Position requires sitting or standing for extended periods, frequent telephone/computer usage and occasionally lifting and/or moving up to twenty-five pounds or more.
This job description in no way states or implies that these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other job related instructions and to perform any other job related responsibilities requested by the supervisor.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Associate Director, Managed Organizations (Durham, NC; Chicago, IL; or Washington, DC) An experienced operations professional with strong project management skills who will manage a portfolio of nonprofit projects to ensure they have the back-office infrastructure necessary to meet their programmatic goals Associate Directors on the Managed Organizations (MO) team project manage -- and provide operational expertise to -- the nonprofit organizations Arabella manages that serve as fiscal sponsors, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4).
These managed nonprofit organizations house new and innovative public interest projects -- many focused on conservation, global health, and civic engagement -- as well as coordinate collaborative initiatives between donors and administer grants programs. MO team members are deeply passionate about the role that smooth, efficient back-office organizational operations play in achieving social impact.
Our colleagues are experienced and skilled in areas like non-profit (c3) and (c4) compliance, budgeting and finance, human resources, technology, and project management. Associate Directors play a central role as conductors of these projects – ensuring all the pieces flow together smoothly and that the projects have the infrastructure needed to meet their strategic and programmatic goals. As an example, advocacy-focused projects are a growing component of our work, so this would be a great role for someone interested in gaining experience in the operations and compliance side of nonprofit advocacy initiatives.
Essential Responsibilities
Project Management and Oversight (80-85%)
Serve as a project manager for a portfolio of 6-10 projects, providing oversight and team management. Teams vary by project and are usually comprised of one project manager supported by one to three junior staff with oversight by one to two senior staff
Deftly manage multiple deadlines and continuously ensure priorities align with needs and capabilities of all stakeholders: funders, grantees, and project team
Manage relationships between multiple stakeholders, including funders, programmatic staff, and grantees
Provide operational expertise and ensure the nonprofit client projects remain financially sound and compliant with IRS, federal, and state regulations
Conduct due diligence on the nonprofits’ outgoing grants and manage reporting and deadlines on incoming grants
Recognize when and how to engage specialists in your projects, such as the compliance and financial analysis teams
Understand basic advocacy and lobbying regulations to ensure your portfolio of projects adheres to best practices in tracking and monitoring all activities to ensure compliance with IRS, federal, and state regulations
Ensure project data is accurately maintained within a customized Salesforce platform
Other Responsibilities (15-20%)
Contribute to the team and organization’s significant year-over-year growth by innovating our operations and processes
Participate in training and learning activities throughout the year
Support new business development by meeting with potential clients, evaluating projects, and developing collateral, proposals and budgets
As a project manager, contribute to professional growth and satisfaction of early career staff by providing appropriate direction, support, guidance and mentorship on project work and by promoting a firm culture that centers diversity, equity, and inclusion (DEI); develop and share relevant skills and
issue-area expertise
As needed, supervise and help develop 3-5 Program Assistants, Program Associates, and/or Program Managers
To Be Successful in This Role, You’ll Need
Bachelor's Degree or equivalent level of experience (8 years of experience without a Bachelor's degree)
4+ years of relevant professional experience
Relevant operations experience, for example in finance, HR, compliance, legal, or another related area, in the philanthropic, nonprofit, or business sectors. Familiarity and/or experience working within a fiscal sponsorship structure is a huge plus
Some experience with budgeting, forecasting, and/or reviewing nonprofit financial statements
Strong project management and stakeholder management skills to drive projects from ideation to completion, including the ability to lead multiple complex projects simultaneously, oversee and delegate to team members, build positive relationships with a range of philanthropic clients, and meet deadlines
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others, for example, saying no to a non-compliant client request and leveraging your creativity and team member expertise to find a new solution
Proven ability to work inclusively with diverse teams, audiences, and stakeholders to achieve shared goals, including excellent teamwork, relationship building, and customer service
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to work independently and as part of a team
An appreciation for efficient processes and a desire to improve them
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
Working with Us While this position must be based in Durham, NC, Chicago, IL or Washington, DC, Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team
Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$85,000
Chicago range $80,000-$90,000
DC range $85,000-$95,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Apr 05, 2023
Full time
Associate Director, Managed Organizations (Durham, NC; Chicago, IL; or Washington, DC) An experienced operations professional with strong project management skills who will manage a portfolio of nonprofit projects to ensure they have the back-office infrastructure necessary to meet their programmatic goals Associate Directors on the Managed Organizations (MO) team project manage -- and provide operational expertise to -- the nonprofit organizations Arabella manages that serve as fiscal sponsors, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4).
These managed nonprofit organizations house new and innovative public interest projects -- many focused on conservation, global health, and civic engagement -- as well as coordinate collaborative initiatives between donors and administer grants programs. MO team members are deeply passionate about the role that smooth, efficient back-office organizational operations play in achieving social impact.
Our colleagues are experienced and skilled in areas like non-profit (c3) and (c4) compliance, budgeting and finance, human resources, technology, and project management. Associate Directors play a central role as conductors of these projects – ensuring all the pieces flow together smoothly and that the projects have the infrastructure needed to meet their strategic and programmatic goals. As an example, advocacy-focused projects are a growing component of our work, so this would be a great role for someone interested in gaining experience in the operations and compliance side of nonprofit advocacy initiatives.
Essential Responsibilities
Project Management and Oversight (80-85%)
Serve as a project manager for a portfolio of 6-10 projects, providing oversight and team management. Teams vary by project and are usually comprised of one project manager supported by one to three junior staff with oversight by one to two senior staff
Deftly manage multiple deadlines and continuously ensure priorities align with needs and capabilities of all stakeholders: funders, grantees, and project team
Manage relationships between multiple stakeholders, including funders, programmatic staff, and grantees
Provide operational expertise and ensure the nonprofit client projects remain financially sound and compliant with IRS, federal, and state regulations
Conduct due diligence on the nonprofits’ outgoing grants and manage reporting and deadlines on incoming grants
Recognize when and how to engage specialists in your projects, such as the compliance and financial analysis teams
Understand basic advocacy and lobbying regulations to ensure your portfolio of projects adheres to best practices in tracking and monitoring all activities to ensure compliance with IRS, federal, and state regulations
Ensure project data is accurately maintained within a customized Salesforce platform
Other Responsibilities (15-20%)
Contribute to the team and organization’s significant year-over-year growth by innovating our operations and processes
Participate in training and learning activities throughout the year
Support new business development by meeting with potential clients, evaluating projects, and developing collateral, proposals and budgets
As a project manager, contribute to professional growth and satisfaction of early career staff by providing appropriate direction, support, guidance and mentorship on project work and by promoting a firm culture that centers diversity, equity, and inclusion (DEI); develop and share relevant skills and
issue-area expertise
As needed, supervise and help develop 3-5 Program Assistants, Program Associates, and/or Program Managers
To Be Successful in This Role, You’ll Need
Bachelor's Degree or equivalent level of experience (8 years of experience without a Bachelor's degree)
4+ years of relevant professional experience
Relevant operations experience, for example in finance, HR, compliance, legal, or another related area, in the philanthropic, nonprofit, or business sectors. Familiarity and/or experience working within a fiscal sponsorship structure is a huge plus
Some experience with budgeting, forecasting, and/or reviewing nonprofit financial statements
Strong project management and stakeholder management skills to drive projects from ideation to completion, including the ability to lead multiple complex projects simultaneously, oversee and delegate to team members, build positive relationships with a range of philanthropic clients, and meet deadlines
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others, for example, saying no to a non-compliant client request and leveraging your creativity and team member expertise to find a new solution
Proven ability to work inclusively with diverse teams, audiences, and stakeholders to achieve shared goals, including excellent teamwork, relationship building, and customer service
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to work independently and as part of a team
An appreciation for efficient processes and a desire to improve them
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
Working with Us While this position must be based in Durham, NC, Chicago, IL or Washington, DC, Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team
Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$85,000
Chicago range $80,000-$90,000
DC range $85,000-$95,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
How to Apply Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Mar 07, 2023
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Senior Director, Knowledge Management and Learning, Managed Organizations (Washington, DC, Chicago, IL, Durham, NC, New York, NY or San Francisco, CA) We are seeking someone who wants to take on a brand-new role building knowledge management and learning capabilities for a social impact business where staff expertise is the main ingredient of success. This position sits within Arabella’s Managed Organization’s team, which provides fiscal sponsorship services to nonprofit entities a related client projects working across the globe. Building upon existing structures, this leader will design and implement scalable strategies, processes, and systems to ensure dissemination of information to the right people at the right time. A leader in this role will be critical to improving the employee experience by paving the road for MO team members at all levels to manage their complex operational roles and grow in their careers. This role is key to ensuring we continue to make a significant and meaningful impact within the philanthropic sector in partnership with our clients. This role’s primary initial goal will be to set the priorities and strategies for the aggregation and dissemination of information, while jumping in mid-stride to improve existing efforts. This role’s incumbent will have the opportunity to build a team of specialists to support the execution of these priorities but will be initially supported by team members who have capacity dedicated to knowledge management and learning. Additionally, this leader will be supported by IT and the firmwide L&D leader in HR. This role will report to the head of team operations. This role is for a builder, scaler, and change-maker who is ready to work with a diverse set of stakeholders within Arabella and with our clients from across the philanthropic sector. Experience in knowledge management and adult/professional learning is needed. Essential Responsibilities
General Strategy
Develop and implement a strategy – with success metrics – that integrates knowledge management and learning and addresses key gaps in both.
Connect the strategy to the firm’s and MO business’ strategies and model, including anticipating and acting on future business needs that a knowledge management and learning strategy will need to address.
Lead change management initiatives related to the knowledge management and learning strategies, including for MO staff, the IT team, the Business Development team, and clients.
Develop and implement a budget, along with business cases for investment of funds.
Build, manage, and support knowledge management and learning teams to drive the outcomes of the knowledge management and learning strategies and related functions.
Identify, recommend, and lead the build-out of relevant IT systems.
Build the roster of, work in partnership with, and manage external consultants to support the advancement of the knowledge management and learning strategies.
Participate in knowledge management and learning communities of practice across the firm.
Knowledge Management Leadership
Identify needed team and role competencies necessary to achieve business outcomes, and develop a functional and related knowledge management program.
Implement knowledge management and sharing processes and systems that increase knowledge availability, through the lens of self-service and self-sufficiency.
Partner with internal teams to identify knowledge that team members need to know throughout different stages in their employee lifecycle and make it accessible.
Work across MO to develop and implement tools, reports, dashboards and databases that will improve program, technical and operational effectiveness and efficiency.
Improve the ease that knowledge is distributed and searchable across MO.
Develop and implement guidelines and expectations for how the team creates, maintains, and accesses knowledge and resources.
Identify best knowledge management practices and leverage existing technology (e.g., SharePoint, Salesforce) or secure new technology to create new and better systems and business intelligence forums.
Engage staff as active participants in updating knowledge management systems and processes with relevant information.
Support subject matter experts in distributing their specialized knowledge across MO.
Implement processes and technology systems that minimize continuity disruptions caused by institutional and project knowledge leaving when team members depart.
Support coordination of how MO business policies and processes are changed and shared.
Learning and Development Leadership
Identify needed role competencies within the team necessary to achieve business outcomes, and develop a team-based learning program to support staff development.
Develop a structure that best positions staff to develop the skills that are appropriate to their role and where they are in their Managed Organization’s career lifecycle.
Create an efficient and effective onboarding program that targets optimizing new team members in their roles as quickly as reasonable.
Develop and manage skills training for team members by level and services provided.
Build curricula to ensure staff at all levels have the right knowledge and skills to competently deliver core services.
Develop and leverage experiential learning programs– including shadowing, role playing, and sandboxing – to increase learning outcomes.
Work the firmwide learning and development (L&D) leader in the usage of and further development of our learning management system (LMS).
Use self-service (including within the LMS and across other available technology solutions) and interventions (e.g., video training, flow charts) to systematize and foster efficient learning.
Create a development pathway, in coordination with HR, that clarifies how a team member can grow from level to level.
Develop and convey effective learning and development standard operating procedures working within the firmwide blended L&D function.
Share adult learning and facilitation expertise with those team members responsible for MO training.
To Be Successful in This Role, You’ll Need
Bachelor’s; Graduate Degree Preferred in knowledge management, Six-Sigma, process improvement, learning and development, and/or adult/professional learning.
8-10+ years of work experience with steadily increasing responsibility.
Experience in a professional service environment preferred.
Experience in the nonprofit or social sectors preferred.
Experience in designing, implementing, and leading knowledge management and learning strategies, including related interventions and programs.
Experience in knowledge management and learning best practices and technologies.
Ability to lead and deliver complex projects, manage budgets.
Experience leading transformational changes and effectively advocating for new ideas.
Experience scaling a team and function.
Experience leading a function in a 250-500 person organization.
Exposure to user experience design.
Ability to manage and lead complex projects, manage budgets, oversee and delegate to others, and meet deadlines.
Ability to manage various stakeholder groups and be a collaborative partner.
Good active listening skills and a willingness to engage with people on a regular basis.
Salesforce and SharePoint experience.
Our Core Competencies
The ability to provide excellent service, including being able to effectively guide teams to achieve service standards and carry out strategy, and identify service offering gaps and recommend and/or drive improvements.
The ability to manage resources across team to ensure projects and goals are achieved, approve work plan changes and final deliverables, and communicate projects’ progress with critical stakeholders
The ability to establish and manage effective relationships with diverse stakeholders across the firm, including executive-level colleagues, and to foster a culture of courteous professional interactions
The ability to effectively communicate critical firm-wide messages, and to lead others in managing challenging conversations and developing complex communication skills
The ability to model and foster a team-wide culture of inclusion, collaboration, and knowledge sharing; to demonstrate and model appreciation for significant team contributions; and to mediate challenging interpersonal conflicts
The ability to regularly engage in leadership development activities, and lead firm-wide initiatives that improve firm-wide learning
The ability to foster a team culture that encourages creative problem solving, and to ensure teams have resources and training to overcome complex challenges
The ability to take initiative for creating an inclusive environment and model and implement equitable policies, practices, systems, or strategies
About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $110,000-$123,000
Chicago range $115,000-$130,000
DC range $122,000-$137,000
NY range $132,000-$148,000
SF range $132,000-$148,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off-18 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
While this position must be based in Washington, DC, Chicago, IL, Durham, NC, New York, NY or San Francisco, CA, please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Feb 28, 2023
Full time
Senior Director, Knowledge Management and Learning, Managed Organizations (Washington, DC, Chicago, IL, Durham, NC, New York, NY or San Francisco, CA) We are seeking someone who wants to take on a brand-new role building knowledge management and learning capabilities for a social impact business where staff expertise is the main ingredient of success. This position sits within Arabella’s Managed Organization’s team, which provides fiscal sponsorship services to nonprofit entities a related client projects working across the globe. Building upon existing structures, this leader will design and implement scalable strategies, processes, and systems to ensure dissemination of information to the right people at the right time. A leader in this role will be critical to improving the employee experience by paving the road for MO team members at all levels to manage their complex operational roles and grow in their careers. This role is key to ensuring we continue to make a significant and meaningful impact within the philanthropic sector in partnership with our clients. This role’s primary initial goal will be to set the priorities and strategies for the aggregation and dissemination of information, while jumping in mid-stride to improve existing efforts. This role’s incumbent will have the opportunity to build a team of specialists to support the execution of these priorities but will be initially supported by team members who have capacity dedicated to knowledge management and learning. Additionally, this leader will be supported by IT and the firmwide L&D leader in HR. This role will report to the head of team operations. This role is for a builder, scaler, and change-maker who is ready to work with a diverse set of stakeholders within Arabella and with our clients from across the philanthropic sector. Experience in knowledge management and adult/professional learning is needed. Essential Responsibilities
General Strategy
Develop and implement a strategy – with success metrics – that integrates knowledge management and learning and addresses key gaps in both.
Connect the strategy to the firm’s and MO business’ strategies and model, including anticipating and acting on future business needs that a knowledge management and learning strategy will need to address.
Lead change management initiatives related to the knowledge management and learning strategies, including for MO staff, the IT team, the Business Development team, and clients.
Develop and implement a budget, along with business cases for investment of funds.
Build, manage, and support knowledge management and learning teams to drive the outcomes of the knowledge management and learning strategies and related functions.
Identify, recommend, and lead the build-out of relevant IT systems.
Build the roster of, work in partnership with, and manage external consultants to support the advancement of the knowledge management and learning strategies.
Participate in knowledge management and learning communities of practice across the firm.
Knowledge Management Leadership
Identify needed team and role competencies necessary to achieve business outcomes, and develop a functional and related knowledge management program.
Implement knowledge management and sharing processes and systems that increase knowledge availability, through the lens of self-service and self-sufficiency.
Partner with internal teams to identify knowledge that team members need to know throughout different stages in their employee lifecycle and make it accessible.
Work across MO to develop and implement tools, reports, dashboards and databases that will improve program, technical and operational effectiveness and efficiency.
Improve the ease that knowledge is distributed and searchable across MO.
Develop and implement guidelines and expectations for how the team creates, maintains, and accesses knowledge and resources.
Identify best knowledge management practices and leverage existing technology (e.g., SharePoint, Salesforce) or secure new technology to create new and better systems and business intelligence forums.
Engage staff as active participants in updating knowledge management systems and processes with relevant information.
Support subject matter experts in distributing their specialized knowledge across MO.
Implement processes and technology systems that minimize continuity disruptions caused by institutional and project knowledge leaving when team members depart.
Support coordination of how MO business policies and processes are changed and shared.
Learning and Development Leadership
Identify needed role competencies within the team necessary to achieve business outcomes, and develop a team-based learning program to support staff development.
Develop a structure that best positions staff to develop the skills that are appropriate to their role and where they are in their Managed Organization’s career lifecycle.
Create an efficient and effective onboarding program that targets optimizing new team members in their roles as quickly as reasonable.
Develop and manage skills training for team members by level and services provided.
Build curricula to ensure staff at all levels have the right knowledge and skills to competently deliver core services.
Develop and leverage experiential learning programs– including shadowing, role playing, and sandboxing – to increase learning outcomes.
Work the firmwide learning and development (L&D) leader in the usage of and further development of our learning management system (LMS).
Use self-service (including within the LMS and across other available technology solutions) and interventions (e.g., video training, flow charts) to systematize and foster efficient learning.
Create a development pathway, in coordination with HR, that clarifies how a team member can grow from level to level.
Develop and convey effective learning and development standard operating procedures working within the firmwide blended L&D function.
Share adult learning and facilitation expertise with those team members responsible for MO training.
To Be Successful in This Role, You’ll Need
Bachelor’s; Graduate Degree Preferred in knowledge management, Six-Sigma, process improvement, learning and development, and/or adult/professional learning.
8-10+ years of work experience with steadily increasing responsibility.
Experience in a professional service environment preferred.
Experience in the nonprofit or social sectors preferred.
Experience in designing, implementing, and leading knowledge management and learning strategies, including related interventions and programs.
Experience in knowledge management and learning best practices and technologies.
Ability to lead and deliver complex projects, manage budgets.
Experience leading transformational changes and effectively advocating for new ideas.
Experience scaling a team and function.
Experience leading a function in a 250-500 person organization.
Exposure to user experience design.
Ability to manage and lead complex projects, manage budgets, oversee and delegate to others, and meet deadlines.
Ability to manage various stakeholder groups and be a collaborative partner.
Good active listening skills and a willingness to engage with people on a regular basis.
Salesforce and SharePoint experience.
Our Core Competencies
The ability to provide excellent service, including being able to effectively guide teams to achieve service standards and carry out strategy, and identify service offering gaps and recommend and/or drive improvements.
The ability to manage resources across team to ensure projects and goals are achieved, approve work plan changes and final deliverables, and communicate projects’ progress with critical stakeholders
The ability to establish and manage effective relationships with diverse stakeholders across the firm, including executive-level colleagues, and to foster a culture of courteous professional interactions
The ability to effectively communicate critical firm-wide messages, and to lead others in managing challenging conversations and developing complex communication skills
The ability to model and foster a team-wide culture of inclusion, collaboration, and knowledge sharing; to demonstrate and model appreciation for significant team contributions; and to mediate challenging interpersonal conflicts
The ability to regularly engage in leadership development activities, and lead firm-wide initiatives that improve firm-wide learning
The ability to foster a team culture that encourages creative problem solving, and to ensure teams have resources and training to overcome complex challenges
The ability to take initiative for creating an inclusive environment and model and implement equitable policies, practices, systems, or strategies
About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $110,000-$123,000
Chicago range $115,000-$130,000
DC range $122,000-$137,000
NY range $132,000-$148,000
SF range $132,000-$148,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off-18 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us
While this position must be based in Washington, DC, Chicago, IL, Durham, NC, New York, NY or San Francisco, CA, please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and, except in rare circumstances considered on a case-by-case basis, all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Associate Director, Managed Organizations (Durham, NC; Chicago, IL; or Washington, DC) An experienced operations professional with strong project management skills who will manage a portfolio of nonprofit projects to ensure they have the back-office infrastructure necessary to meet their programmatic goals Associate Directors on the Managed Organizations (MO) team project manage -- and provide operational expertise to -- the nonprofit organizations Arabella manages that serve as fiscal sponsors, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed nonprofit organizations house new and innovative public interest projects -- many focused on conservation, global health, and civic engagement -- as well as coordinate collaborative initiatives between donors and administer grants programs. MO team members are deeply passionate about the role that smooth, efficient back-office organizational operations play in achieving social impact. Our colleagues are experienced and skilled in areas like non-profit (c3) and (c4) compliance, budgeting and finance, human resources, technology, and project management. Associate Directors play a central role as conductors of these projects – ensuring all the pieces flow together smoothly and that the projects have the infrastructure needed to meet their strategic and programmatic goals. As an example, advocacy-focused projects are a growing component of our work, so this would be a great role for someone interested in gaining experience in the operations and compliance side of nonprofit advocacy initiatives.
Essential Responsibilities
Project Management and Oversight (80-85%)
Serve as a project manager for a portfolio of 6-10 projects, providing oversight and team management. Teams vary by project and are usually comprised of one project manager supported by one to three junior staff with oversight by one to two senior staff
Deftly manage multiple deadlines and continuously ensure priorities align with needs and capabilities of all stakeholders: funders, grantees, and project team
Manage relationships between multiple stakeholders, including funders, programmatic staff, and grantees
Provide operational expertise and ensure the nonprofit client projects remain financially sound and compliant with IRS, federal, and state regulations
Conduct due diligence on the nonprofits’ outgoing grants and manage reporting and deadlines on incoming grants
Recognize when and how to engage specialists in your projects, such as the compliance and financial analysis teams
Understand basic advocacy and lobbying regulations to ensure your portfolio of projects adheres to best practices in tracking and monitoring all activities to ensure compliance with IRS, federal, and state regulations
Ensure project data is accurately maintained within a customized Salesforce platform
Other Responsibilities (15-20%)
Contribute to the team and organization’s significant year-over-year growth by innovating our operations and processes
Participate in training and learning activities throughout the year
Support new business development by meeting with potential clients, evaluating projects, and developing collateral, proposals and budgets
As a project manager, contribute to professional growth and satisfaction of early career staff by providing appropriate direction, support, guidance and mentorship on project work and by promoting a firm culture that centers diversity, equity, and inclusion (DEI); develop and share relevant skills and
issue-area expertise
As needed, supervise and help develop 3-5 Program Assistants, Program Associates, and/or Program Managers
To Be Successful in This Role, You’ll Need
Bachelor's Degree or equivalent level of experience (8 years of experience without a Bachelor's degree)
4+ years of relevant professional experience
Relevant operations experience, for example in finance, HR, compliance, legal, or another related area, in the philanthropic, nonprofit, or business sectors. Familiarity and/or experience working within a fiscal sponsorship structure is a huge plus
Some experience with budgeting, forecasting, and/or reviewing nonprofit financial statements
Strong project management and stakeholder management skills to drive projects from ideation to completion, including the ability to lead multiple complex projects simultaneously, oversee and delegate to team members, build positive relationships with a range of philanthropic clients, and meet deadlines
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others, for example, saying no to a non-compliant client request and leveraging your creativity and team member expertise to find a new solution
Proven ability to work inclusively with diverse teams, audiences, and stakeholders to achieve shared goals, including excellent teamwork, relationship building, and customer service
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to work independently and as part of a team
An appreciation for efficient processes and a desire to improve them
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$85,000
Chicago range $80,000-$90,000
DC range $85,000-$95,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us While this position must be based in Durham, NC, Chicago, IL or Washington, DC, Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. How to Apply Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Feb 28, 2023
Full time
Associate Director, Managed Organizations (Durham, NC; Chicago, IL; or Washington, DC) An experienced operations professional with strong project management skills who will manage a portfolio of nonprofit projects to ensure they have the back-office infrastructure necessary to meet their programmatic goals Associate Directors on the Managed Organizations (MO) team project manage -- and provide operational expertise to -- the nonprofit organizations Arabella manages that serve as fiscal sponsors, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed nonprofit organizations house new and innovative public interest projects -- many focused on conservation, global health, and civic engagement -- as well as coordinate collaborative initiatives between donors and administer grants programs. MO team members are deeply passionate about the role that smooth, efficient back-office organizational operations play in achieving social impact. Our colleagues are experienced and skilled in areas like non-profit (c3) and (c4) compliance, budgeting and finance, human resources, technology, and project management. Associate Directors play a central role as conductors of these projects – ensuring all the pieces flow together smoothly and that the projects have the infrastructure needed to meet their strategic and programmatic goals. As an example, advocacy-focused projects are a growing component of our work, so this would be a great role for someone interested in gaining experience in the operations and compliance side of nonprofit advocacy initiatives.
Essential Responsibilities
Project Management and Oversight (80-85%)
Serve as a project manager for a portfolio of 6-10 projects, providing oversight and team management. Teams vary by project and are usually comprised of one project manager supported by one to three junior staff with oversight by one to two senior staff
Deftly manage multiple deadlines and continuously ensure priorities align with needs and capabilities of all stakeholders: funders, grantees, and project team
Manage relationships between multiple stakeholders, including funders, programmatic staff, and grantees
Provide operational expertise and ensure the nonprofit client projects remain financially sound and compliant with IRS, federal, and state regulations
Conduct due diligence on the nonprofits’ outgoing grants and manage reporting and deadlines on incoming grants
Recognize when and how to engage specialists in your projects, such as the compliance and financial analysis teams
Understand basic advocacy and lobbying regulations to ensure your portfolio of projects adheres to best practices in tracking and monitoring all activities to ensure compliance with IRS, federal, and state regulations
Ensure project data is accurately maintained within a customized Salesforce platform
Other Responsibilities (15-20%)
Contribute to the team and organization’s significant year-over-year growth by innovating our operations and processes
Participate in training and learning activities throughout the year
Support new business development by meeting with potential clients, evaluating projects, and developing collateral, proposals and budgets
As a project manager, contribute to professional growth and satisfaction of early career staff by providing appropriate direction, support, guidance and mentorship on project work and by promoting a firm culture that centers diversity, equity, and inclusion (DEI); develop and share relevant skills and
issue-area expertise
As needed, supervise and help develop 3-5 Program Assistants, Program Associates, and/or Program Managers
To Be Successful in This Role, You’ll Need
Bachelor's Degree or equivalent level of experience (8 years of experience without a Bachelor's degree)
4+ years of relevant professional experience
Relevant operations experience, for example in finance, HR, compliance, legal, or another related area, in the philanthropic, nonprofit, or business sectors. Familiarity and/or experience working within a fiscal sponsorship structure is a huge plus
Some experience with budgeting, forecasting, and/or reviewing nonprofit financial statements
Strong project management and stakeholder management skills to drive projects from ideation to completion, including the ability to lead multiple complex projects simultaneously, oversee and delegate to team members, build positive relationships with a range of philanthropic clients, and meet deadlines
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others, for example, saying no to a non-compliant client request and leveraging your creativity and team member expertise to find a new solution
Proven ability to work inclusively with diverse teams, audiences, and stakeholders to achieve shared goals, including excellent teamwork, relationship building, and customer service
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to work independently and as part of a team
An appreciation for efficient processes and a desire to improve them
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
Our Core Competencies
The ability to provide excellent service, including being able to address complex service matters, implement and communicate service changes to everyone involved, and to coach teammates on how to apply the firm’s service standards
The ability to manage large-scale and cross-firm projects, including delegating and managing all resources, identifying and implementing improved processes, monitoring consistency across project teams, and providing direction and support to teammates
The ability to facilitate and negotiate among stakeholders with conflicting needs and to generate consensus among decision makers
The ability to help effectively communicate difficult messages; to adapt style, tone, and content to meet various needs; and to coach teammates on crafting content.
The ability to work cooperatively and inclusively with others to achieve shared goals, including encouraging and facilitating effective compromise, drawing on the capabilities of all team members, and leading team-level knowledge sharing
The ability to use available resources and feedback to continually develop mastery in your role and facilitate team and project-level learning, including coaching others
The ability to solve complex challenges by identifying innovative solutions and facilitating coordination with others
The ability to elevate the voices of marginalized colleagues and mitigate power dynamics with staff with less formal authority
About Arabella Advisors Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. About Arabella’s Managed Organizations Team Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement. Our Commitment to Diversity, Equity, and Inclusion (DEI) Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement. Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on salary ranges for similar sized organizations in the professional services sector and adjusted for local labor market rates and differentiated by geography.
Durham range $75,000-$85,000
Chicago range $80,000-$90,000
DC range $85,000-$95,000
All full-time staff are eligible for our generous benefits package on their first day of employment:
Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
Reimbursements for your personal cell phone plan and fitness
Pre-tax withholding for transportation and parking
Bonus incentive opportunities
Access to professional development opportunities
Working with Us While this position must be based in Durham, NC, Chicago, IL or Washington, DC, Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment. We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. How to Apply Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job. Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know. We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process. While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position. We will review applications as they are received and look forward to hearing from you.
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Feb 02, 2023
Full time
Job Summary
Do you enjoy sharing your knowledge and expertise? Are you a forward thinker, a team player and passionate about making an impact and empowering others with life changing opportunities? If so, Hawkeye Community College has a great opportunity for you!
The School of Sciences and Health Sciences is looking for a full-time Simulation Coordinator to join their team which will be moving to a newly remodeled multi-million-dollar state of the art facility. The remodeled facility will house a 10-thousand square foot simulation lab for hands-on, interactive learning for multiple programs and/or classes
As the Simulation Coordinator, you are primarily monitoring and controlling daily simulation center operations as well as managing the Simulation Team. This includes responsibilities such as leading and instructing faculty and staff on the use of medical simulation technologies and maintain simulation standards. Additionally, you would be responsible for developing and designing curriculum plans to foster student learning, stimulate class discussions, and ensure student engagement.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
Creates a positive work environment demonstrating leadership and supervision for simulation center staff.
Coordinates and supervises the general operation of the simulation laboratory/center to provide a wide variety of patient simulation experiences.
Acts as the primary contact for scheduling all participants using the simulation center.
Assists with all operational activities including accreditation, space utilization, documentation, record keeping, data management, and other organizational activities related to the simulation center
Designs and develops simulation training scenarios by working with the Simulation Team.
Works with content experts to develop curriculum, student learning outcomes and educational materials for simulation scenarios and scripts; supports student learning experiences that involve technology applications including the use of human patient simulators.
Performs data analysis to evaluate simulation learning, success, and satisfaction
Assists faculty and staff with professional development and continuing education courses related to simulation.
Oversees independent open lab demonstrations and skills proficiency for students.
Provides ongoing quality assurance and improvement for simulation and debriefing systems.
Shares feedback with instructors on debriefing performance and technique.
Oversees and safely uses the human patient simulators and related equipment including maintenance and replacement.
Reviews Simulation center budgets with the Dean.
Builds and maintains inventories and supplies needed by all programs; sets semester timelines for ordering supplies.
Implements and assists with the development of policies, procedures, and practice standards consistent with the Center’s educational objectives. Recommends changes to departmental procedures.
Researches and recommends emerging simulation technologies for use in the classroom, online, and laboratory settings.
Maintains professional growth and development through seminars, workshops, current literature, and professional affiliations to keep abreast of the latest trends in simulation and the use of instructional strategies to improve student learning.
Manages facility tours and participates in public relations activities.
Participates in internal and external committees as assigned.
Performs other duties as assigned.
Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
Associate degree or equivalent experience in a healthcare field, EMS, nursing, respiratory or other allied health professional certifications/trainings and four (4) years of related experience OR a combination of education/certifications and experience to total six (6) years.
Must possess or ability to obtain Basic & Advanced Cardiac Life Support certification (renewed and current) within 3 months of hire.
Commitment to obtain CHSOS within two years of hire date.
Demonstrated knowledge of medical terminology and human anatomy/physiology.
Mechanical skills to competently maintain and use equipment in the simulation center.
Demonstrated clinical knowledge and experience working in a healthcare-related field such as EMT, paramedic, or other allied health professional certification and training.
Demonstrated ability in organizational and time management skills.
Demonstrated ability to create complex schedules.
Demonstrated ability to quickly learn new technology
Demonstrated ability to express technical information clearly and simply to non-technical persons.
Ability to lift and move, equipment weighing up to 50 lbs. without assistance.
Demonstrated ability to communicate effectively, both orally and in writing.
Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
Ability to demonstrate strong interpersonal communication.
Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
Demonstrated ability to execute organization and department policies and procedures.
Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
Bachelors’ degree or higher in nursing or related health field.
Certified Healthcare Simulation Operations Specialist (CHSOS) preferred.
Licensure or certification in SIM.
Teaching experience.
Clinical experience.
Supervisory experience.
Knowledge/experience in Laerdal, ATI and Docucare.
Working Conditions
Anticipated schedule is Monday – Friday 7:30 am - 4:00 pm with occasional evening and weekend hours.
Work is performed either in or a combination of an office setting, classroom setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift up to 50 pounds and move frequently during working hours. During course of day, interact with students, faculty and staff in person, by telephone and computers.
Employment Status
Full-time, exempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at hawkeyecollege.edu/employment
Submit/upload a cover letter addressing the following:
Please identify how your experiences, knowledge and vision will lend to the mission of the college and more specifically to the School of Sciences and Health Sciences and its students.
Submit/upload a resume.
Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit an online application and all required materials by Wednesday, February 22, 2023.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity . The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu , or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov .
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
The Accounting Manager will be responsible for monthly journal entries and payroll, managing CHH Accounts Payable processing, and assisting Director of Accounting in month-end & year-end fiscal closing.
The salary range for this role is $61,000 to $72,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Reviews all CHH staff expense reimbursement requests and codes expenses
Reviews CHH non-subcontractor invoice allocations and reviews coding of invoices
Oversee/review rental payment distribution
Collaborate and manage relationship with Housing to ensure proper distribution and allocation of rents (1000-1500 rental checks)
Update cost allocation tables in CHH accounting database
Manage Agency credit cards (6 credit cards)
Oversee the weekly rental assistance check runs to support changes to existing leases and onboarding of new supportive housing clients
Oversee the monthly recurring rental assistance check runs
Participate in monthly reconciliation meetings to review operations and develop/implement strategies to address challenges
Support the integration of the rental payment process in the CaseWorthy database system
Prepare monthly journal entries for payroll, fringe, and other allocated shared costs
Prepare miscellaneous cash receipts for deposit, and track and reconcile public grants receivables and payments
Track and reconcile petty cash and cash advances on a monthly basis
Update CHH public grants receivable, payable
Generate and distribute CHH Form 1099’s on an annual basis
Prepare monthly bank reconciliation
Prepare monthly financial statements
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Assist with agency-wide activities as needed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and other events
Assist with other CHH departments with activities as directed
Perform other duties as required
SUPERVISORY RESPONSIBILITIES
Accounting Associate
Accounts Payable Associate
Accounting Specialist
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s degree in Accounting, Business, or related field
3 years’ experience with Financial Edge and Excel
2 years’ supervisory experience
Preferred Qualifications
Experience in the non-profit sector
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
The ability to understand key pieces of information, separating relevant from irrelevant information
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
The ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability to manage time so that the priority of activities determines the timing and amount of attention received
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Dec 07, 2022
Full time
The Accounting Manager will be responsible for monthly journal entries and payroll, managing CHH Accounts Payable processing, and assisting Director of Accounting in month-end & year-end fiscal closing.
The salary range for this role is $61,000 to $72,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Reviews all CHH staff expense reimbursement requests and codes expenses
Reviews CHH non-subcontractor invoice allocations and reviews coding of invoices
Oversee/review rental payment distribution
Collaborate and manage relationship with Housing to ensure proper distribution and allocation of rents (1000-1500 rental checks)
Update cost allocation tables in CHH accounting database
Manage Agency credit cards (6 credit cards)
Oversee the weekly rental assistance check runs to support changes to existing leases and onboarding of new supportive housing clients
Oversee the monthly recurring rental assistance check runs
Participate in monthly reconciliation meetings to review operations and develop/implement strategies to address challenges
Support the integration of the rental payment process in the CaseWorthy database system
Prepare monthly journal entries for payroll, fringe, and other allocated shared costs
Prepare miscellaneous cash receipts for deposit, and track and reconcile public grants receivables and payments
Track and reconcile petty cash and cash advances on a monthly basis
Update CHH public grants receivable, payable
Generate and distribute CHH Form 1099’s on an annual basis
Prepare monthly bank reconciliation
Prepare monthly financial statements
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Create scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Assist with agency-wide activities as needed, including Annual Meeting, AIDS Run & Walk, World of Chocolate, and other events
Assist with other CHH departments with activities as directed
Perform other duties as required
SUPERVISORY RESPONSIBILITIES
Accounting Associate
Accounts Payable Associate
Accounting Specialist
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor’s degree in Accounting, Business, or related field
3 years’ experience with Financial Edge and Excel
2 years’ supervisory experience
Preferred Qualifications
Experience in the non-profit sector
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
The ability to understand key pieces of information, separating relevant from irrelevant information
The ability to attend to and verify the accuracy and completeness of detailed information in paper documents or electronically (i.e., charges, data, due dates)
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications) to input, access, modify, or output information or to execute programs or analysis
The ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability to manage time so that the priority of activities determines the timing and amount of attention received
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
Nov 03, 2022
Full time
As the third-party administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness.
The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s adult cohort (24+) but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management:
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units, and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professionals
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Support in ensuring adult cohort outcomes are met
Serve as the primary point of contact to project partners for landlord support, as well as to landlords themselves
Collect, review and correct data to ensure accuracy for reports delivered to public and private funders
Collaborate with FHP Managers, Youth Cohort, to standardize policies and procedures across both cohorts, as appropriate
Work in collaboration with the Reentry Manager to units are identified for individuals with unique justice backgrounds
PROJECT COORDINATION
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g., master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Support the Program by identifying alternative affordable housing options for tenants
QUALITY ASSURANCE AND DATA MANAGEMENT
Ensure program policies and procedures are implemented and followed by partnering agency staff involved in the program
Support Senior Program Manager with collecting data needed for disbursement and other program reports
Ensure timely data entry in CHH database CaseWorthy personally and within the adult cohort Landlord Engagement team
Create and disseminate weekly, monthly, quarterly, and/or ad hoc reports to the FHP Senior Manager, FHP Director, funders, and partner agencies
Identify training needs for partner providers related to adult-specific needs and implement applicable trainings
Collaborate with the data services, quality management and housing stabilization team to optimize FHP cohesiveness across departments
Support FHP leadership in identifying programmatic areas for growth supported by data; request/promote changes as needed
MEETING AND TRAINING FACILITATION
Attend required conference/s, trainings, and webinars
Actively pursue professional development opportunities
Attend and participate in monthly Agency meetings (i.e., All Staff Meeting, Housing Department Meeting)
Participate in monthly supervisor Oversight meetings, lead portions of the agenda when applicable
Participate in applicable system-level external committees
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
OTHER
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Protect organization's value and manage risk by keeping information confidential
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field
and 1 or more years of Housing or Business/Real Estate experience
OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience
PLUS Valid driver's license and acceptable vehicle insurance
PLUS Reliable vehicle transportation
OR
Master’s Degree Social Services, Healthcare, Public Health, Management and 2 years’ experience in Housing, Homelessness, and/or Healthcare. Or lived experience of homelessness.
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.
Aug 24, 2022
Full time
As the administrator of the Flexible Housing Pool, the Center for Housing and Health (CHH) is charged with maintaining a portfolio of quality, readily accessible housing for program participants. The Flexible Housing Pool is a multisector investment in housing that aims to expand the number of units available to people in Chicago and Cook County experiencing homelessness. The Landlord Engagement Manager will work closely with the Senior Program Manager to secure housing units across Cook County, with a focus on the City of Chicago. The manager will be responsible for securing units in varying neighborhoods with a special focus on landlords willing to work with people with justice histories and who have ADA-accessible units. The Landlord Engagement Manager will be responsible for developing and maintaining relationships with the largest property owners in the portfolio. The Manager will lead a team of staff who will help develop and maintain the portfolio. This position will primarily support FHP’s youth cohort, but will work collaboratively with other FHP internal teams to meet program goals. The Landlord Engagement Manager will also coordinate with other client-facing FHP staff to ensure program participants experience a seamless and rapid transition to their permanent homes. CHH is a supporting organization of the AIDS Foundation Chicago.
The salary range for this role is $50,000 to $53,000.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Project Management
Build landlord portfolio to meet and exceed the needs of the FHP’s annual housing goals throughout Cook County
Identify and secure a broad range of proper, safe, and affordable housing throughout the city of Chicago
Ensure unit portfolio aligns with racial equity values of CHH and FHP, in particular by having unit options in mobility areas, ADA-accessible units and units for people with justice backgrounds
Establish new relationships with landlords and property owners
Assist in the development, and ongoing monitoring of customer relationship management database for unit portfolio
Provide subject-matter guidance and mentorship to other department professional
Provide direct support to the Senior Program Manager with the planning and implementation of program-related projects
Project Coordination
Secure leases and unit agreements
Outreach to and engage landlords to identify housing units
Develop and implement housing inspection process, including housing quality standards
Monitor unit remediation and repair activities prior to move-in
Address any ongoing tenant/client, property, and community issues that arise during the course of FHP operations
On behalf of CHH, enter into a range of leasing agreements (e.g. master leasing, scattered site leasing, subleasing management)
Manage after-hours emergency line for Landlord issues
Intervene with landlords on serious repair or safety issues after tenant move-in
Plan and facilitate landlord engagement and appreciation events
Collaborate with additional Landlord Engagement Team to ensure consistency across processes and messaging and to provide a platform for resource sharing
Quality Assurance and Data Entry
Monitor and review all housing inventory data in tracking system (i.e., CaseWorthy)
Correct missing or incorrect data on a quarterly basis
Ensure team weekly, monthly, and quarterly goals are met and documented within CaseWorthy
Submit weekly, monthly, and ad hoc reports
Meetings & Training Facilitation
Develop and conduct trainings for CHH staff and subcontracted staff on landlord-tenant law, landlord engagement and relationship building
Attend required conferences, trainings (i.e., HMIS, or any system-wide trainings) and webinars
Attend and participate in Program and Agency meetings (i.e., weekly FHP Team Meetings, Housing Department Meetings, Housing Specialist/Landlord Engagement Specialist weekly meetings, LES Team Meetings, LES Open Office Hours, All Staff Meetings)
Participate in applicable system-level external committees
Staff Supervision
Hire, train, mentor, and supervise assigned staff; assist in the recruitment and selection of team staff
Manage scheduling and job assignments; manage performance and, complete and communicate performance evaluations; recommend salary, disciplinary, and other personnel actions in accordance with personnel policies and procedures
Supervise one Landlord Engagement Specialist dedicated to supporting the KEYS program
Other
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Protect the organization's value and manage risk by keeping information confidential
Perform other duties as assigned
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in this class. The omission of an essential function does not preclude management from assignment of duties not listed herein if such functions are a logical assignment to the position.
SUPERVISORY RESPONSIBILITIES
Landlord Engagement Specialist (4)
EXPERIENCE AND EDUCATION
Minimum Qualifications
Bachelor's degree in Business Administration, Communications, Social Services or related field and 1 or more years of Housing or Business/Real Estate experience OR 3 or more years of Housing or Business/Real Estate experience
1 or more years of supervisory experience PLUS Valid driver's license and acceptable vehicle
insurance PLUS Reliable vehicle transportation
Preferred Qualifications
2 or more years of Real Estate experience
1 or more years in Social Services, specifically in Housing and Homelessness
KNOWLEDGE, SKILLS, AND ABILITIES
The ability to hold self and others accountable for rules and responsibilities
Knowledge of the different Chicago neighborhoods and how to navigate the varying environments
The ability to engage landlords to identify housing units across the Chicagoland area
The ability to use computer and web-based systems (e.g., PC-based tools, Microsoft applications, Web-based applications)
The ability to provide efficient, quality service to both internal and external customers
The ability and willingness to respect and value the differences and perceptions of different groups/individuals
The ability to work productively and effectively when faced with stressful work situations and time constraints
The ability and willingness to lead tasks and people effectively
The ability to define, diagnose, and resolve problems
Knowledge of supervisory methods and practices, and the ability to provide supervision to others
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds.) Tasks may involve extended periods of time at a keyboard or workstation and on the telephone. This role requires work outside of the office as well, and within the community an employee may encounter stairs, spaces that are not ADA accessible, spaces with poor ventilation, etc. This role requires the ability to operate a vehicle, including a valid driver’s license, car insurance, and reliable access to a vehicle. Should an employee need accommodation to any of these demands, they should reach out to their supervisor and human resources.