Verification of Employment Specialist

The Verification of Employment Specialist (VOE) is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the Verification of Employment Department.SHIFT AND SCHEDULE: Monday-Friday; 9:00am-5:30pm or 9:30am-6:00pmESSENTIAL FUNCTIONS:The following is a list of essential functions, which is subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function based on business needs or at its sole discretion.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyzes and responds to incoming calls and e-requests timely and accurately
• Processes verifications of income and employment for customers
• Minimum Daily Production requirements are as follows:
• _16_ VOE/VOIs per day; _10_ Answered Phone Calls per day.
• Follows all workflows and documents orders, systems and notes for each transaction.
• Provides timely and accurate information to incoming customer calls/electronic requests.
• Answers incoming phone calls within 3 rings.
• Assists other team members as needed.
• Participates in skills training, as requested.
• Adheres to, and maintains compliance with, all Federal, State and local laws and Universal policies and procedures.
• Ensures safety and confidentiality of Employees, property and data.
• Performs other related duties as required and assigned.

RequirementsQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCE:

• The individual must have a High School diploma or equivalent.
• The individual will have at least one to three years of relevant entry level business or customer service experience.
• Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers and co-workers.

SKILLS AND COMPETENTCIES:

• Excellent communication skills, oral and written
• Excellent customer service / interpersonal skills
• Ability to multi-task and prioritize accordingly
• The ability to maintain confidential information
• Ability to analyze and solve problems
• Ability to work in a Team environment
• Ability to remain flexible, adapt to changing environment, shift priorities as needed
• Proven self-starter, with proactive approach and positive outlook

WORKING CONDITIONS:Traditional office environment with low-to-moderate office noise (computers, phones, and business conversations)PHYSICAL DEMANDS:Universal Credit Services promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact your supervisor with questions regarding the physical demands of this position. 

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer work
• Speaking, hearing and vision are required to perform essential functions

About UniversalCIS

UniversalCIS has been a top-ranked national credit reporting agency for 75 years. Renowned for providing “best in class” cutting-edge technology incorporated into our solutions for lending, reporting, and other related services. UniversalCIS supports the entire loan life cycle, saving our clients an average of 15% as opposed to the competition. UniversalCIS leads the industry for speed of response, accuracy, and compliance, always putting the customer first. No voicemail. We’re here when you need us. UniversalCIS takes pride in fast responses on supplements, updates and rapid rescores. Our CreditXpert Suite of Products is expansive, and we are integrated with all major LOS systems. This is just the tip of the iceberg when it comes to listing our comprehensive packages of services to suit all your needs.

https://universalcis.com/