Service Support Engineer ll

Who We Are:

NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections.  Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process.  We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.  

Our purpose is to Map the Universe of Biology.   We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life.  We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition.  In addition to a pioneering spirit, we value:  Grit.  Authenticity.  Ambition.  Ingenuity.  Customers.  Join our team!

Job Summary:

The Service Support Engineer is responsible for: initial inspection and qualifications for NanoString Instruments, Service procedure creation and support, and repair and refurbishment of Instruments and Parts used in the instruments. This position will be expected to perform instrument Quality Control, Installations, Preventative Maintenance, Operational Qualifications, Performance Qualifications, troubleshooting, and repairing complex mechanical, optical, and fluidic instrumentation for multiple instruments. This position reports to the Service Support Engineering department which reports up to Technical Services & Support / Customer Experience / Commercial Organization 

Essential Responsibilities: 

• Perform Incoming Inspection and Qualification testing on NanoString Instruments following revision controlled Standard Operating Procedures
• Record non-conformances and perform investigation into failures
• Troubleshoot, Repair, and requalify instruments in accordance to training and service manuals

• Supporting Verification and Validation of changes of procedures and forms including IQC, Installation, Preventative Maintenance, Service Bulletins, and Service Manuals
• Perform incoming inspection of returned parts and instruments
• Perform decontamination, evaluation, troubleshooting, repair, and qualifications of parts and instruments
• Perform high value refurbishment and qualifications of high value sub assemblies working with supply chain and vendors
• Perform Service Support tool assembly and qualification

Requirements:

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Bioengineering 
• 5 years of experience in design or development for Life Science or medical device industry or 5 year of practical experience as Field Service Engineer or Product Support Engineer for Life Science or medical device industry 
• Analytical and creative problem solving skills 
• Excellent written and oral communication skills 
• Excellent presentation skills 
• Ability to work independently and collaboratively in cross-functional teams 
• Ability to multi-task and take a creative approach to problem solving 
• Demonstrated problem solving skills in a complex fast paced environment and in complex situations 
• Proficient in the use of MS Office

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

 Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.