Credit and Collections Manager * Work from home

  • American Red Cross
  • Statewide, District of Columbia
  • Aug 29, 2023

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): 

The Credit and Collections Manager is responsible for the management of the staff who perform daily collections process and activities in order to minimize financial loss to the organization. Responsible for the supervision, coordination and guidance of the collections staff to accomplish departmental goals and objectives. Will investigate the financial condition of credit risk accounts as well as new customers. 

Perform all duties and responsibilities in compliance with Red Cross Financial Management of Policy and Procedure (FMPP) and division goals and objectives.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): 

  • Review and perform financial analysis to assess the credit worthiness of new and existing customers based upon risk and determined triggers; provide guidance and recommendations for payment terms and/or credit limits.   
  • Coordinate, monitor and coach the Biomed collection team. Provides daily supervision and guidance to the staff. Responsibilities include training employees; planning, assigning and directing work; appraising performance, motivating team to successfully accomplish its goals and managing all employee related issues. Ensuring team members follow proper procedures.
  • Develop and recommend strategies and improvements, lead and implement;  to manage overall Biomed accounts receivable risk and increase the number of successful collections on outstanding debt.  Resolve problems and inquiries from staff, internal and external customers concerning credit and collections. Work closely with Accounts Receivable team(s) to resolve customer payment and billing disputes.
  • Lead contact for bankruptcy processing related to legal proceedings and bankruptcy filings.  Recommend and provide guidance on payment plan options to protect against the risk of financial loss.  Audit delinquent accounts considered being uncollectible to ensure appropriate communications and efforts have been taken before recommending COD, outside/legal process or write-off.  Manage relationship with credit and collection services and agencies.
  • Identify opportunities for and implement collaborative relationships with internal and external customers to ensure proper accounting of all income transactions and adequate information flow.  Ensure timely and accurate resolution to problems and inquiries from internal and external customers concerning credit and collections.
  • Perform other related duties as assigned


  • Bachelor’s degree in accounting or business related field, and minimum 5 years of prior work experience in a commercial credit department is required.  3 years in a management role in a B2B credit environment is required.
  • Strong interpersonal skills; ability to manage both internal and external relationships effectively; conflict resolution skills.
  • Experience managing remote teams.
  • Must be skilled in using Microsoft applications; high proficiency in Excel is a must including the ability to create and process financial spreadsheets.
  • Exercise sound judgement in complex situations, adapt to constantly changing situations with flexible and creative approaches. 
  • Demonstrated proficiency in planning and overseeing credit and collection activities. 
  • Prior financial statement analysis experience is required.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•             Medical, Dental Vision plans

•             Health Spending Accounts & Flexible Spending Accounts

•             PTO + Holidays

•             401K with 5% match

•             Paid Family Leave

•             Employee Assistance

•             Disability and Insurance: Short + Long Term

•             Service Awards and recognition

The salary range for this position is: $80,000 - $95,000

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances.  We will review specific salary information at the time of phone screening based upon your location.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit.  We offer our employee’s a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays.  Also, we encourage professional development and provide growth opportunities.   To be considered for this position, please visit to apply.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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