Collections Manager * Work from home

  • American Red Cross
  • Statewide, District of Columbia
  • Aug 29, 2023

Job Description

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview): 

The Collections Manager is responsible for the processes and results of the collection of Training Services delinquent accounts within the Revenue Division. The Collections Manager will lead and monitor the policies, procedures and financial systems for reporting financial activities related to Training Services collections. Prepare and distribute weekly, monthly and ad hoc collection reports to management and specific accounts. Provide support, development and/or leadership guidance to all staff and/or volunteers. Responsible for adherence to and communication of the American Red Cross Financial Management of Policy and Procedure (FMPP) and division goals and objectives.

Provide direction to collection staff to ensure timely receipt of all outstanding receivables while maintaining a professional and courteous customer relationship. Resolve problems and inquiries from internal and external customers concerning credit and collections.

Develop strategies to diagnose problems; corrective planning and execution to improve collection results based on goals and objectives.

Compiles and analyzes financial information in establishing lines of credit on customer accounts. Oversight of customer accounts related to legal proceedings and bankruptcy filings. Assist management to ensure proper negotiations leading to customer financial condition recommendations. Review high risk customer accounts to ensure appropriate communications and efforts have been taken leading to proper course of business action, including security arrangements, legal process or write-off.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): 

  • Manage the activities and results of  the Training Services collections team.  Develop reporting tools and track staff work activity through performance metrics to reach and exceed established goals.
  • Initiate and manages division projects to completion.  Identifies opportunities for process improvement, better controls and/or gain efficiencies.  Implements division goals and objectives.
  • Coordinate the development, implementation and maintenance of procedures for reporting of financial activities related to collections. Responsible for the development, distribution and communication of collection reports. 
  • Identify opportunities for and implement collaborative relationship building with internal and external customers to ensure  adequate information flow.  Resolve disputes and problems; escalate where appropriate.
  • Manage bankruptcy procedures and filings with Sales, Management and Legal.  Determine and negotiate options to protect against the risk of financial loss.  Audit delinquent accounts considered being uncollectible to ensure appropriate communications and efforts have been taken before recommending payment arrangements, credit changes, outside/legal process or write-off. 
  • Perform other related duties as assigned


  • Education: Bachelor's degree in Accounting, Finance, or Business Administration or related field required. CPA may be preferred.
  • Experience: Minimum 5 years of accounting and/or financial reporting experience or equivalent combination of education and related experience required.  Thorough knowledge of GAAP required.
  • Management Experience: 3 years of lead or supervisory experience.
  • Skills & Abilities: Ability to develop project plans and reports.  Demonstrated proficiency in collaboration, facilitation, planning, problem solving, leadership.  Excellent interpersonal, verbal, and written communication skills.  Proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable.  Ability to work on a team.
  • Travel: May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system.

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

•             Medical, Dental Vision plans

•             Health Spending Accounts & Flexible Spending Accounts

•             PTO + Holidays

•             401K with 4% match

•             Paid Family Leave

•             Employee Assistance

•             Disability and Insurance: Short + Long Term

•             Service Awards and recognition

The salary range for this position is: $70,000 - $85,000

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances.  We will review specific salary information at the time of phone screening based upon your location.

The American Red Cross is a diverse nonprofit organization that creates a culture of collaboration and team spirit.  We offer our employee’s a competitive salary, wide range of generous benefits including health, dental, vision, life and disability insurance; flexible spending accounts; 401K retirement plan with match; paid time off, holidays and floating holidays.  Also, we encourage professional development and provide growth opportunities.   To be considered for this position, please visit to apply.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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