Clerical Assistant 2 - Bilingual Haitian Creole Philadelphia CAO

THE POSITION

Are you an organized person with a passion for clerical work? Do you take pride in providing excellent customer service? The Department of Human Services, Philadelphia County Assistance Office (CAO) is looking for hardworking people to join us as Clerical Assistant 2'. These positions provide an exciting workday as well as advancement opportunities. If you are looking for a rewarding career in public service and want to make a difference in the lives of those who live in your community, a Clerical Assistant 2 position is for you! Join us and discover everything that a career with the Commonwealth of Pennsylvania has to offer!  

DESCRIPTION OF WORK

This position utilizes bilingual ability to communicate orally and in writing in both Haitian Creole and English to customers, staff, and the public.  

Duties include a wide range of clerical duties, which will enhance staff members’ ability to provide quality services to the citizens of Pennsylvania. You engage in a variety of clerical and general office duties by following office procedures and using relevant systems. Clerical Assistant 2s interact with the public in a courteous and professional manner both in person and via telephone. You utilize basic computer skills to perform various office functions including data entry, customer service, scanning, imaging, filing, answering phones, and processing mail and voice mail. Job duties are carried out under the general supervision of a Clerical Supervisor.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5-hour work week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• The DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• WORK CONDITIONS:  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Travel and overtime as needed.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (commonwealth title); or 
• Graduation from high school; or
• An equivalent combination of experience and training.
    

Other Requirements:

• This position requires the selected candidate to be able to read, write, and speak in Haitian/Creole. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Haitian/Creole must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency
• You must be able to perform essential job functions.