Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Responsibilities: 1. Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. 2. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. 3. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. 4. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. 5. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. 6. Perform other related duties as assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating consistent record of achieving established goals. Includes a minimum of one year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem solving skills, the ability to work independently and under pressure. Ability to work in a fast paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Responsibilities: 1. Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success. 2. Ensures adequate staffing to meet call center objectives. Projects staffing needs and develops strategies to ensure call hours objectives are met. Initiates defined contingency actions during call period as required to maximize production. 3. Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents. Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs. 4. Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner. 5. Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover. 6. Perform other related duties as assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing experience indicating consistent record of achieving established goals. Includes a minimum of one year supervisory experience; preferably in a call center or blood banking environment. Strong organizational and problem solving skills, the ability to work independently and under pressure. Ability to work in a fast paced call center environment required. Effective verbal and written communication skills are required. Intermediate level computer skills with Microsoft Office applications in a Windows environment are required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: Schedule available: Sunday - Thursday -Sunday 3:00pm - 7:00pm , Monday - Thursday 4:30pm - 8:30pm (20 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required.. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: Schedule available: Sunday - Thursday -Sunday 3:00pm - 7:00pm , Monday - Thursday 4:30pm - 8:30pm (20 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required.. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day.As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: Sunday - Thursday -Sunday 10:30am - 7:00pm , Monday - Thursday 12:00pm - 8:30pm (40 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: If you’re looking to gain new skills, help save lives and contribute to the mission of one of the nation’s most respected humanitarian organizations, consider a career in biomedical services at the American Red Cross. As a Red Cross employee, you’ll have opportunities to grow your career and be recognized and rewarded for your efforts. Most importantly, you’ll work alongside dedicated individuals like yourself who live the values of our organization every day. Join us for a career that helps save lives every day.As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. This is currently a Remote Position. You must live in the Tucson, AZ area. The first 3 days of training will be at the Tucson Call Center. Standard Schedule: Sunday - Thursday -Sunday 10:30am - 7:00pm , Monday - Thursday 12:00pm - 8:30pm (40 hours) This position offers a base pay + bonus eligibility, shift differential, a comprehensive benefits package and vacation accrual begins after 90 days of employment. Requirements: Must be able to commit to 90 days of uninterrupted employment.(100% attendance required) Must be able to commit to one of the schedules referenced above. High school diploma or equivalent required (GED). Minimum one year of telemarketing, customer service or call center experience is required. Prior sales or negotiation experience is a plus. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required. Desire to advocate and learn more about blood donations with an interest in promoting upwards. If a prior employee or contractor, must be eligible for rehire. Responsibilities: 1. Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls. 2. Schedule appointments while providing positive service experience to maximize donor show rates. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Respond to or transfer inbound calls to the appropriate party. 9. Perform other related duties as assigned. 10. May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Perform a variety of telerecruiting functions in support of the defined goals for the Division. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Distribution Technician for the American Red Cross! Distribution Technicians perform inventory management in a highly regulated environment—from providing customer service to organizations ordering blood product through shipment of finished goods to area hospitals. Successful Distribution Technicians will have a strong attention to detail, a customer-service focus and the ability to treat both internal and external customers with compassion at all times. The Men and Women Behind Our Mission If you share our passion for helping people, then join us in this excellent career opportunity. Hospital Services Distribution Technician – Job Responsibilities Store and distribute blood products/samples according to applicable FDA, AABB, CLIA, NRC and Red Cross policies and procedures. Meet the quality and quantity production and distribution goals established by the department. Prioritize workload to meet production and customer requirements. Operate, maintain and perform quality control checks on equipment. Ensure adequate inventory of required supplies. Perform data entry and operate the computer programs associated with component production, labeling, storage, and shipping. Maintain accurate, legible and complete manufacturing department records. Ensure products/samples are suitable for release for distribution and are managed appropriately. Identify and quarantine products/samples that don’t meet quality requirements. Perform disposition of unacceptable products/samples. Analyze and make decisions based on visual inspection and information provided from other departments to meet time requirements and quality standards. Perform good inventory management practices throughout the manufacturing and shipping process. Maintain accurate electronic and physical inventory locations for products/samples. Participate in training of staff. Perform review of manufacturing records. May make hospital deliveries. Remain flexible to work a variable schedule that includes weekends & holidays, to meet the needs of our hospitals Drive for results and serve others with a high level of customer service Take care of your team members – show up for every shift and give 100% while you’re there Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times The aforementioned responsibilities of the Distribution Technician describe the general nature and level of work and are not an exhaustive list. Distribution Technician – Job Qualifications High School diploma or equivalent required along with two-year experience in a regulatory, distribution or manufacturing environment or equivalent combination of education and experience required. Position may require a valid driver’s license Experience in a regulatory, laboratory or manufacturing setting is preferred. Staff performing irradiation tasks may be subject to enhanced security requirements. Physical requirements may include standing, stretching, stooping and bending for extended time periods. The ability to lift, pull, push and move objects of up to 50 pounds. You may work in walk-in refrigerator/freezers for periods of time. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Monitors call center technology to ensure call plan is met. Monitors service levels to minimize handle time and abandoned calls. 2. Monitor list generation and extract processes to the dialer. Proactively notify marketing staff of success/failure of lists. 3. Monitors daily automated broadcast campaigns to ensure proper execution. Responsible for the coordination, configuration, execution, monitoring and reports of broadcast campaigns. 4. Provides oversight to system and acts as first tier support for problem resolution. 5. Prepares reports, maintains databases and stays abreast of call center platform upgrades. 6. Provide dialer configuration support as needed. 7. Monitors call traffic and routing. Perform testing as needed. 8. Provide productivity and service level updates as needed The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Ensures systems are functioning as expected. Responsible for ongoing problem resolution (almost daily) under time constraints. Ensures processes implemented in assigned call center working with one or more divisional call center staff. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. * The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, computer science, or the equivalent combination of education and related experience is required. Minimum one year as a workforce analyst or predictive dialer campaign manager in an outbound call center environment is required. Experience with several call center technologies, such as voice communications, ACD, Predictive Campaign Dialers. Strong organizational and problem solving skills, and the ability to work independently and under pressure are required. Effective verbal and written communication skills are required. Excellent computer skills required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Jan 20, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Responsibilities: 1. Monitors call center technology to ensure call plan is met. Monitors service levels to minimize handle time and abandoned calls. 2. Monitor list generation and extract processes to the dialer. Proactively notify marketing staff of success/failure of lists. 3. Monitors daily automated broadcast campaigns to ensure proper execution. Responsible for the coordination, configuration, execution, monitoring and reports of broadcast campaigns. 4. Provides oversight to system and acts as first tier support for problem resolution. 5. Prepares reports, maintains databases and stays abreast of call center platform upgrades. 6. Provide dialer configuration support as needed. 7. Monitors call traffic and routing. Perform testing as needed. 8. Provide productivity and service level updates as needed The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope: Ensures systems are functioning as expected. Responsible for ongoing problem resolution (almost daily) under time constraints. Ensures processes implemented in assigned call center working with one or more divisional call center staff. Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position. Essential Functions/Physical Requirements: The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. * The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualifications: Bachelor's degree in business, management, computer science, or the equivalent combination of education and related experience is required. Minimum one year as a workforce analyst or predictive dialer campaign manager in an outbound call center environment is required. Experience with several call center technologies, such as voice communications, ACD, Predictive Campaign Dialers. Strong organizational and problem solving skills, and the ability to work independently and under pressure are required. Effective verbal and written communication skills are required. Excellent computer skills required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist - Tucson Donor Center Full-Time; Ability to work Variable Schedule - including Weekends & Holidays $15.00/hour plus benefits and weekend/shift differentials. Position Summary Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! In this role you will primarily work at one of our fixed site locations performing apheresis phlebotomy. You may also help with some whole blood collection as well. Our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. A life-saving mission. A life-changing career. Join us. Job Summary Conduct donor health history screening to determine eligibility and complete the phlebotomy for the collection of manual and automated blood units. Perform blood drive support functions as assigned. Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services. Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. Complete required readings and training assignments by assigned deadline. 7. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or one-year phlebotomy experience preferred. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Basic computer skills desirable. Ability to work a variable schedule including weekends and holidays is required. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Why the American Red Cross? We offer employee growth and development, an incomparable team spirit and a comprehensive benefits package inclusive of health and 401K. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 29, 2020
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Phlebotomist - Tucson Donor Center Full-Time; Ability to work Variable Schedule - including Weekends & Holidays $15.00/hour plus benefits and weekend/shift differentials. Position Summary Are you seeking an opportunity that makes a difference? Are you passionate about meeting new people? Do you want to have an impact in your community, across the country, and around the world? If your answer is “yes”, then we invite you to become a Phlebotomist for the American Red Cross! In this role you will primarily work at one of our fixed site locations performing apheresis phlebotomy. You may also help with some whole blood collection as well. Our paid training is a mix of classroom instruction and field practice. To learn more about this role, watch this short video: A life-saving mission. A life-changing career. Join us. A life-saving mission. A life-changing career. Join us. Job Summary Conduct donor health history screening to determine eligibility and complete the phlebotomy for the collection of manual and automated blood units. Perform blood drive support functions as assigned. Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services. Responsibilities 1. Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines. 2. May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May perform all types of donor health history screening and eligibility procedures. 3. Conduct donor greeting, donor reaction care and processing and packing of blood as assigned. 4. Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. 5. Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. 6. Complete required readings and training assignments by assigned deadline. 7. Perform other related duties as necessary. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified. Scope Balance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. Qualifications Minimum one year of documented satisfactory performance in Collections Technician II or Collection Technician III position or one-year phlebotomy experience preferred. Customer service experience, effective verbal communication and public relations skills are required. A current valid driver's license and good driving record is required. Basic computer skills desirable. Ability to work a variable schedule including weekends and holidays is required. Essential Functions/Physical Requirements The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. SCHEDULING: Red Cross collects blood during the week, on weekends and holidays. Red Cross provides work schedules 3+ weeks in advance, although changes may be necessary. Candidates must confirm availability for flexibility in scheduling. Why the American Red Cross? We offer employee growth and development, an incomparable team spirit and a comprehensive benefits package inclusive of health and 401K. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bus Driver Phlebotomist (Paid Phlebotomy Training) Location: Phoenix, AZ Pay: $15.75/hour Schedule: Variable, 2 Consecutive Days Off Help saves lives every day with a phlebotomy career at the American Red Cross. No experience needed! Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growing, learning and succeeding. About this Role As a Bus Driver Phlebotomist, you’ll use your compassion and customer service skill to collect lifesaving blood donations from our volunteer donors and ensure they have the best experience possible. The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist, watch this short video: rdcrss.org/lifesavingrole Responsibilities Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation. Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again. Be detailed oriented all day, every day, to ensure that the blood you collect meets goals, regulatory requirements and can be safely transfused. To best meet the needs of our donors and community, Phlebotomists work a variable schedule including early mornings, late nights, weekends and holidays. The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list Qualifications High school diploma or equivalent required Customer service experience and effective verbal communication skills are required Ability to work a variable schedule including early mornings, late nights, weekends and holidays Overnight travel maybe required A current, valid driver's license, Commercial Driver's License (CDL) Class A or B and good driving record is required. DOT certification required. Must pass applicable DOT physical and regulated requirements and be able to possess or obtain a medical certification of at least one-year duration. Ability to load and unload vehicles with or without reasonable accommodations Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions All staff work as a team to setup and tear down the equipment required to conduct a Bus blood drive. This involves pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Basic computer skills are required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 29, 2020
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: Bus Driver Phlebotomist (Paid Phlebotomy Training) Location: Phoenix, AZ Pay: $15.75/hour Schedule: Variable, 2 Consecutive Days Off Help saves lives every day with a phlebotomy career at the American Red Cross. No experience needed! Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growing, learning and succeeding. About this Role As a Bus Driver Phlebotomist, you’ll use your compassion and customer service skill to collect lifesaving blood donations from our volunteer donors and ensure they have the best experience possible. The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist, watch this short video: rdcrss.org/lifesavingrole Responsibilities Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation. Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again. Be detailed oriented all day, every day, to ensure that the blood you collect meets goals, regulatory requirements and can be safely transfused. To best meet the needs of our donors and community, Phlebotomists work a variable schedule including early mornings, late nights, weekends and holidays. The aforementioned responsibilities of the Phlebotomist describe the general nature and level of work and are not an exhaustive list Qualifications High school diploma or equivalent required Customer service experience and effective verbal communication skills are required Ability to work a variable schedule including early mornings, late nights, weekends and holidays Overnight travel maybe required A current, valid driver's license, Commercial Driver's License (CDL) Class A or B and good driving record is required. DOT certification required. Must pass applicable DOT physical and regulated requirements and be able to possess or obtain a medical certification of at least one-year duration. Ability to load and unload vehicles with or without reasonable accommodations Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions All staff work as a team to setup and tear down the equipment required to conduct a Bus blood drive. This involves pushing carts up to 250 lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Basic computer skills are required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The Service to the Armed Forces (SAF) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families. The American Red Cross is seeking a full-time SAF Regional Program Manager in Phoenix, AZ . This position is classified as mobile, which requires strict medical and security clearances, as well as the condition of worldwide deployment, as needed. Job Summary: The SAF Regional Program Manager administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. This is accomplished through managing volunteers and working with other Red Cross departments and community partners to ensure SAF service delivery throughout the Phoenix area. Responsibilities: 1. Relationship Management and Community Outreach: Builds strong relationships with military leadership, key organizations and community leaders. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations or information sessions. 2. Volunteer Management: Manages a volunteer program to enable delivery of SAF programs and services. Provides supervision of both paid and volunteer staff. Helps ensure volunteer staff ratio reflects the diversity of the population being served. 3. Service Delivery Management: Ensures the consistent delivery of the SAF core services to all clients in their area. • Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, and morale items and support. • Ensures community outreach, to include command meetings and education briefings, presentations, or workshops. • Ensures a strong military community outreach program and implementation of special events and projects in support of SAF initiatives. • Manages support services to military members and their families to include family follow-up information and referrals; and other related services. Provides support for the emergency communications center with local information, as appropriate. • Ensures military and veteran community is offered resiliency training. 4. Financial and Reporting Management: Manages expenditures to ensure programs are operating within budget to support SAF programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met. Minimum Qualifications: Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: A minimum of five years related experience in program management or related field is required. Managerial Experience: A minimum of 1 year of successful supervisory experience is required, volunteer recruitment and management experience is strongly desired. Mobile Staff Requirements: World-wide mobility is a condition of employment. It is an essential function of this position. Employees must accept assignments anywhere in the world, including deployments (conflict areas) where we provide services to members of the U.S. military and their families. Mobile staff members must be US citizens and able to obtain/maintain a secret security clearance and no-fee U.S. passport. Worldwide mobility is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. Must meet and maintain strict medical and physical requirements, including immunizations required by the U.S. military and Department of Defense. Responsible for proper wear and maintenance of daily Red Cross Duty Uniform, and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments. Some station offices are in remote locations without public transportation. An interim Secret Security Clearance must be obtained if SSC is not currently held. When deployed, you may be required to work 12-hour shifts, 7 days a week. Privacy is often limited and you may have to share accommodations with co-workers, military members, etc. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Dec 29, 2020
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The Service to the Armed Forces (SAF) mission is to provide care and comfort to the members of the United States Armed Forces and their families. It is the impetus for the establishment of the American Red Cross (ARC). SAF at the Red Cross is a mixture of both tradition and innovation. ARC continues to provide traditional support to military families; serve in military and veterans hospitals, and conduct emergency communication. But, we also continually adapt our traditional services and create new programs to meet the needs of today’s military member, veterans and their families. The American Red Cross is seeking a full-time SAF Regional Program Manager in Phoenix, AZ . This position is classified as mobile, which requires strict medical and security clearances, as well as the condition of worldwide deployment, as needed. Job Summary: The SAF Regional Program Manager administers the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. This is accomplished through managing volunteers and working with other Red Cross departments and community partners to ensure SAF service delivery throughout the Phoenix area. Responsibilities: 1. Relationship Management and Community Outreach: Builds strong relationships with military leadership, key organizations and community leaders. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations or information sessions. 2. Volunteer Management: Manages a volunteer program to enable delivery of SAF programs and services. Provides supervision of both paid and volunteer staff. Helps ensure volunteer staff ratio reflects the diversity of the population being served. 3. Service Delivery Management: Ensures the consistent delivery of the SAF core services to all clients in their area. • Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, and morale items and support. • Ensures community outreach, to include command meetings and education briefings, presentations, or workshops. • Ensures a strong military community outreach program and implementation of special events and projects in support of SAF initiatives. • Manages support services to military members and their families to include family follow-up information and referrals; and other related services. Provides support for the emergency communications center with local information, as appropriate. • Ensures military and veteran community is offered resiliency training. 4. Financial and Reporting Management: Manages expenditures to ensure programs are operating within budget to support SAF programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met. Minimum Qualifications: Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: A minimum of five years related experience in program management or related field is required. Managerial Experience: A minimum of 1 year of successful supervisory experience is required, volunteer recruitment and management experience is strongly desired. Mobile Staff Requirements: World-wide mobility is a condition of employment. It is an essential function of this position. Employees must accept assignments anywhere in the world, including deployments (conflict areas) where we provide services to members of the U.S. military and their families. Mobile staff members must be US citizens and able to obtain/maintain a secret security clearance and no-fee U.S. passport. Worldwide mobility is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. Must meet and maintain strict medical and physical requirements, including immunizations required by the U.S. military and Department of Defense. Responsible for proper wear and maintenance of daily Red Cross Duty Uniform, and live and work in harsh and stressful environment in conflict areas. Periodically accompanies the military on deployments. Some station offices are in remote locations without public transportation. An interim Secret Security Clearance must be obtained if SSC is not currently held. When deployed, you may be required to work 12-hour shifts, 7 days a week. Privacy is often limited and you may have to share accommodations with co-workers, military members, etc. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Donor Center Coordinator in Tucson, AZ! Location: You will mostly be working at our Foothills Donor Center at 7325 N La Cholla Rd. You will work one day per week at our headquarters at 3470 E Universal Way, and one day per week at our Broadway location at 7139 E Broadway Blvd, Tuscon. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Responsibilities Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. Donor Center Coordinator will lead face to face interactions responding quickly to donor questions or issues in a professional manner. Develop a working knowledge of donor criteria to identify and convert right type donors based on inventory, product, and marketing initiatives. Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center. Maintain updated knowledge of all red cross initiatives to present to donors and local team to meet daily production standard. May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services. May lead in promoting community outreach within the geographical radius of donor center Perform other related duties as assigned. Qualifications Minimum one year of telemarketing, sales, customer service or call center experience is required. Some college preferred. Variable schedule to include possible holidays, weekends, and evenings. Effective time management and prioritization skills. Computer experience, excellent customer service and problem-solving skills required. Willingness to work independently or as part of a team. Must be able to be managed remotely. Ability to communicate and interact with all kinds of people (both externally with donors, and internally with team members and other departments) Effective phone skills i.e., well spoken, excellent active listening skills Must be organized. Must be able to multi-task. Outgoing, friendly, compassionate personality. Ability to meet and/or exceed assigned goals. Effective verbal and persuasive communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff. *LI-POST LI-LS1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Nov 23, 2020
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are currently seeking a Donor Center Coordinator in Tucson, AZ! Location: You will mostly be working at our Foothills Donor Center at 7325 N La Cholla Rd. You will work one day per week at our headquarters at 3470 E Universal Way, and one day per week at our Broadway location at 7139 E Broadway Blvd, Tuscon. As part of the world’s largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors and those who receive our aid and services. Our commitment to public health is unwavering—both during the COVID-19 pandemic and year-round. As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation’s blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provide our blood donors, and the spirit of service we share with our colleagues. Learn more about the life-saving impact our employees have in their communities in this short video: https://www.youtube.com/watch?v=Hg3XJCA8RQ0 If you share our passion for helping people, then join us in this excellent career opportunity. Click on the link to learn more about (Apheresis)platelets donations: https://youtu.be/BwjwbxbwN34 Responsibilities Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. Donor Center Coordinator will lead face to face interactions responding quickly to donor questions or issues in a professional manner. Develop a working knowledge of donor criteria to identify and convert right type donors based on inventory, product, and marketing initiatives. Follow standard recruitment practices to ensure maximum number of donations are scheduled each day, while upselling multiple future appointments at the fixed center. Maintain updated knowledge of all red cross initiatives to present to donors and local team to meet daily production standard. May assist local team in accurate record reviews, pulling and managing donor charts from regulated system, and managing donor flow to avoid errors and poor customer services. May lead in promoting community outreach within the geographical radius of donor center Perform other related duties as assigned. Qualifications Minimum one year of telemarketing, sales, customer service or call center experience is required. Some college preferred. Variable schedule to include possible holidays, weekends, and evenings. Effective time management and prioritization skills. Computer experience, excellent customer service and problem-solving skills required. Willingness to work independently or as part of a team. Must be able to be managed remotely. Ability to communicate and interact with all kinds of people (both externally with donors, and internally with team members and other departments) Effective phone skills i.e., well spoken, excellent active listening skills Must be organized. Must be able to multi-task. Outgoing, friendly, compassionate personality. Ability to meet and/or exceed assigned goals. Effective verbal and persuasive communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff. *LI-POST LI-LS1 Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee’s professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply. To view the EEOC Summary of Rights, click here: Summary of Rights
Arizona Advocacy Network & Foundation
Phoenix, AZ, USA
Arizona Advocacy Network & Foundation (AZAN/F) is hiring a Program Director for the 2020 election cycle to manage our nonpartisan Election Protection (EP) efforts. We are devoted to defending and deepening Arizona’s commitment to democracy. Our vision is a truly representative political system in which all Arizonans make their voices heard. We believe the cornerstones of such a democracy include meaningful voting rights and access to the ballot, which this position will help to guarantee in the 2020 elections.
AZAN/F is committed to advancing equity in our democracy by centering the voices of communities of color and other historically disenfranchised Arizonans. Strong applicants will have a demonstrated commitment to equity. AZAN/F encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, and record of arrest or conviction.
What you’ll do:
Recruit and manage a robust and diverse volunteer EP program for the Presidential Preference Election, the August Primary Election, and the General Election.
Maintain program’s organization, communication, and tracking strategies.
Develop training materials for volunteer poll watching.
Manage relationships with key state and national stakeholders.
Collaborate within AZAN/F’s team and across coalitions to support voting rights advocacy, legislation, and litigation efforts.
Who you are:
Passionate about ensuring every Arizonan has the opportunity to engage fully in our democracy.
Attentive to the ways in which race, gender, class, immigration status, and other identities affect access to the ballot.
Have significant experience organizing and turning out volunteers.
A skillful communicator and relationship builder across diverse communities.
Ability to speak and write Spanish is preferred, but not required.
Experience working in Election Protection is a plus, but certainly not required.
Logistics, etc:
Salary is commensurate with experience ranging from $45,000-$60,000.
This position is in Phoenix, Arizona.
This position requires some statewide travel, so possession of a driver’s license is necessary.
This position is temporary and is expected to begin in January 2020 and end in December 2020.
Nov 25, 2019
Full time
Arizona Advocacy Network & Foundation (AZAN/F) is hiring a Program Director for the 2020 election cycle to manage our nonpartisan Election Protection (EP) efforts. We are devoted to defending and deepening Arizona’s commitment to democracy. Our vision is a truly representative political system in which all Arizonans make their voices heard. We believe the cornerstones of such a democracy include meaningful voting rights and access to the ballot, which this position will help to guarantee in the 2020 elections.
AZAN/F is committed to advancing equity in our democracy by centering the voices of communities of color and other historically disenfranchised Arizonans. Strong applicants will have a demonstrated commitment to equity. AZAN/F encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, and record of arrest or conviction.
What you’ll do:
Recruit and manage a robust and diverse volunteer EP program for the Presidential Preference Election, the August Primary Election, and the General Election.
Maintain program’s organization, communication, and tracking strategies.
Develop training materials for volunteer poll watching.
Manage relationships with key state and national stakeholders.
Collaborate within AZAN/F’s team and across coalitions to support voting rights advocacy, legislation, and litigation efforts.
Who you are:
Passionate about ensuring every Arizonan has the opportunity to engage fully in our democracy.
Attentive to the ways in which race, gender, class, immigration status, and other identities affect access to the ballot.
Have significant experience organizing and turning out volunteers.
A skillful communicator and relationship builder across diverse communities.
Ability to speak and write Spanish is preferred, but not required.
Experience working in Election Protection is a plus, but certainly not required.
Logistics, etc:
Salary is commensurate with experience ranging from $45,000-$60,000.
This position is in Phoenix, Arizona.
This position requires some statewide travel, so possession of a driver’s license is necessary.
This position is temporary and is expected to begin in January 2020 and end in December 2020.
Searching for Automotive Technician/Se Busca Mecanico Automotriz
Available $6,000 sign-on bonus, $30-40/hr flat-rate plus benefits /
Disponbile $6,000 en bonus $30-$40/hr salario fijo mas benecificios
We seek a highly motivated individual who is ready to work hard.
A quality minded automotive technician is needed for an awarding winning shop that has been in business in the Glendale area for over 39 years. A team player with a great attitude and strong work ethic is a must. All candidates must be able to diagnose and troubleshoot any problem on all makes and models. ASE certified preferred but not required. We keep a clean and safe shop with new OE factory diagnostic equipment.
Must have good work record and referrals.
Monday through Friday, closed weekends.
Must have own tools.
Background check, drug testing and clean driving record are required.
Must be punctual and reliable.
Medical/Dental Benefits within 90 days. IRA after 1 year.
Send resume, referrals, and salary history/requirements
Up to a $6,0000 signing bonus
English call (602) 510-6517
Se busca personas altamente motivadas que esten listas para trabajar duro. Se necesita un tecnico automotriz de calidad para un taller mechanico ganador de reconocimientos que ha estado operando en el area de Glendale por mas de 39 años. Un jugador de equipo con buena actitud y una fuerte etica de trabajo es requisito. Todos los candidnatos deben poder diagnosticar y solucionar calquier problema en todas las marcas y modelos. Certificados ASE es preferido pero no reqerido.. Mantenemos un taller limpio y seguro con nuevos equipos de diagnostico originales de fabrica OE.
Debe tener historial bueno de trabajo y referencias.
De lunes a viernes, cerramos sabado y domingo.
Debe tener sus propias herramientas.
Se requiere verificacion de antecedentes, prueba de drogas e historial de manejo limpio.
Debe ser puntual y confiable.
Beneficios medicos/dentales entre 90 dias. IRA despues de 1 año. Enviar referencias de curriculo e historial/requsitos salario.
Posible bonus hasta $6,000.00 dollares .
Espanol llamar (602) 320-4578
Oct 21, 2019
Full time
Searching for Automotive Technician/Se Busca Mecanico Automotriz
Available $6,000 sign-on bonus, $30-40/hr flat-rate plus benefits /
Disponbile $6,000 en bonus $30-$40/hr salario fijo mas benecificios
We seek a highly motivated individual who is ready to work hard.
A quality minded automotive technician is needed for an awarding winning shop that has been in business in the Glendale area for over 39 years. A team player with a great attitude and strong work ethic is a must. All candidates must be able to diagnose and troubleshoot any problem on all makes and models. ASE certified preferred but not required. We keep a clean and safe shop with new OE factory diagnostic equipment.
Must have good work record and referrals.
Monday through Friday, closed weekends.
Must have own tools.
Background check, drug testing and clean driving record are required.
Must be punctual and reliable.
Medical/Dental Benefits within 90 days. IRA after 1 year.
Send resume, referrals, and salary history/requirements
Up to a $6,0000 signing bonus
English call (602) 510-6517
Se busca personas altamente motivadas que esten listas para trabajar duro. Se necesita un tecnico automotriz de calidad para un taller mechanico ganador de reconocimientos que ha estado operando en el area de Glendale por mas de 39 años. Un jugador de equipo con buena actitud y una fuerte etica de trabajo es requisito. Todos los candidnatos deben poder diagnosticar y solucionar calquier problema en todas las marcas y modelos. Certificados ASE es preferido pero no reqerido.. Mantenemos un taller limpio y seguro con nuevos equipos de diagnostico originales de fabrica OE.
Debe tener historial bueno de trabajo y referencias.
De lunes a viernes, cerramos sabado y domingo.
Debe tener sus propias herramientas.
Se requiere verificacion de antecedentes, prueba de drogas e historial de manejo limpio.
Debe ser puntual y confiable.
Beneficios medicos/dentales entre 90 dias. IRA despues de 1 año. Enviar referencias de curriculo e historial/requsitos salario.
Posible bonus hasta $6,000.00 dollares .
Espanol llamar (602) 320-4578
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
HRC, in collaboration with our state equality partners, works to defend and advance pro-LGBTQ policies at all levels of government, holds elected officials accountable for their votes and actions, and elects pro-equality champions to office.
The Regional Organizing Lead is responsible for all organizing efforts of HRC membership within a specific region of a state, including recruitment, training, and overall cultivation of HRC members as volunteer leaders. The Regional Organizing Lead will develop volunteer teams in key communities for political, issue, and legislative advocacy. Volunteer Team Building: HRC relies on a powerful grassroots network of volunteer leaders taking regular action to resist attempts to roll back progress for the LGBTQ community while working to advance LGBTQ equality wherever possible. The Regional Organizing Lead will work with volunteer teams to establish best practices for group-led actions and to recruit and train an active volunteer base in the region.
Political, Issue, and Legislative Advocacy: In order to accelerate the pace of progress toward full equality, we must grow our movement's political power, organize ourselves, our families, friends, and allies, and put equality issues at the center of the political conversation in 2020 and beyond. The Regional Organizing Lead will help grow our political power by building organizing capacity and mobilizing HRC members, supporters, volunteers, and activists in support of equality and pro-equality candidates in the 2020 elections.
This position is a temporary, full-time with benefits position ending approximately November 30, 2020. Possible extension depending on funding.
This position can be located anywhere within the state.
Position Responsibilities:
At the direction of the State Manager, meet regional goals in the statewide campaign plan in order to elevate LGBTQ equality in the 2020 elections, support HRC-endorsed candidates in federal and state elections, and provide assistance to HRC-supported ballot initiative campaigns.
Implement strategies within the region to support federal and state legislation and national advocacy efforts, and maximize HRC’s local lobbying efforts.
Support volunteer leadership in the region; assist with political and volunteer activities of HRC steering committee members (as they relate to political and legislative activities) and other activists as outlined in the state campaign plan.
Ensure HRC’s volunteer network within the region is vital and growing. Work with volunteer leadership in the region to recruit new volunteers and engage existing volunteers, members, and supporters in grassroots activities.
Participate in the design and implementation of training programs for members, supporters, volunteers, and activists in the region.
Meticulously track all volunteer outreach and engagement in VAN and submit reports daily.
Manage outreach within the region to selected constituencies, including people of color, religious communities, youth, and others. Participate in strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility in the region.
Represent HRC in strategic partnerships with allied organizations in the region (LGBTQ organizations as well as other progressive allies) in order to collaborate and advance the goals of HRC and the LGBTQ movement.
Share HRC’s commitment to inclusion and the intersectionality of our movement by integrating campaign and outreach efforts to defend and advance shared advocacy priorities like reproductive rights, immigrant rights, workers’ rights and other civil rights causes.
Serve as the face of HRC in the region and represent HRC at local events.
Other duties as assigned.
Position Qualifications:
Bachelor’s Degree (or equivalent in experience) and one to two cycles of electoral campaign experience, preferably with at least one cycle as a field organizer.
Demonstrated record successfully working in coalition on issue or advocacy campaigns (experience in applicable state is preferred).
Working knowledge of federal and state legislative processes.
Ability to work independently within the context of a plan.
Demonstrated ability in building teams, motivating others, and working effectively in a team environment in both a lead and a support role.
Experience meeting goals and holding others accountable.
Effective time management skills, including an ability to prioritize; must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Excellent listening, interpersonal, communication and problem solving skills, as well as excellent writing, verbal communication, and presentation skills.
Must be proficient with Microsoft Office applications (Word and Excel) and Google Apps (Gmail, Google Docs and Drive).
Demonstrated experience with VAN and a familiarity with other standard organizing and advocacy tools and social media required.
Excellent ability to establish and maintain professional interpersonal relationships, and resolve conflicts when necessary.
Must be able to travel extensively within the state; must have a valid driver’s license and access to a reliable vehicle.
Flexibility with work schedule is required; this position requires some evening and weekend work.
Spanish language proficiency a plus.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
Oct 16, 2019
Full time
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
HRC, in collaboration with our state equality partners, works to defend and advance pro-LGBTQ policies at all levels of government, holds elected officials accountable for their votes and actions, and elects pro-equality champions to office.
The Regional Organizing Lead is responsible for all organizing efforts of HRC membership within a specific region of a state, including recruitment, training, and overall cultivation of HRC members as volunteer leaders. The Regional Organizing Lead will develop volunteer teams in key communities for political, issue, and legislative advocacy. Volunteer Team Building: HRC relies on a powerful grassroots network of volunteer leaders taking regular action to resist attempts to roll back progress for the LGBTQ community while working to advance LGBTQ equality wherever possible. The Regional Organizing Lead will work with volunteer teams to establish best practices for group-led actions and to recruit and train an active volunteer base in the region.
Political, Issue, and Legislative Advocacy: In order to accelerate the pace of progress toward full equality, we must grow our movement's political power, organize ourselves, our families, friends, and allies, and put equality issues at the center of the political conversation in 2020 and beyond. The Regional Organizing Lead will help grow our political power by building organizing capacity and mobilizing HRC members, supporters, volunteers, and activists in support of equality and pro-equality candidates in the 2020 elections.
This position is a temporary, full-time with benefits position ending approximately November 30, 2020. Possible extension depending on funding.
This position can be located anywhere within the state.
Position Responsibilities:
At the direction of the State Manager, meet regional goals in the statewide campaign plan in order to elevate LGBTQ equality in the 2020 elections, support HRC-endorsed candidates in federal and state elections, and provide assistance to HRC-supported ballot initiative campaigns.
Implement strategies within the region to support federal and state legislation and national advocacy efforts, and maximize HRC’s local lobbying efforts.
Support volunteer leadership in the region; assist with political and volunteer activities of HRC steering committee members (as they relate to political and legislative activities) and other activists as outlined in the state campaign plan.
Ensure HRC’s volunteer network within the region is vital and growing. Work with volunteer leadership in the region to recruit new volunteers and engage existing volunteers, members, and supporters in grassroots activities.
Participate in the design and implementation of training programs for members, supporters, volunteers, and activists in the region.
Meticulously track all volunteer outreach and engagement in VAN and submit reports daily.
Manage outreach within the region to selected constituencies, including people of color, religious communities, youth, and others. Participate in strategic partnerships with other organizations and groups to support HRC’s outreach and increase HRC’s visibility in the region.
Represent HRC in strategic partnerships with allied organizations in the region (LGBTQ organizations as well as other progressive allies) in order to collaborate and advance the goals of HRC and the LGBTQ movement.
Share HRC’s commitment to inclusion and the intersectionality of our movement by integrating campaign and outreach efforts to defend and advance shared advocacy priorities like reproductive rights, immigrant rights, workers’ rights and other civil rights causes.
Serve as the face of HRC in the region and represent HRC at local events.
Other duties as assigned.
Position Qualifications:
Bachelor’s Degree (or equivalent in experience) and one to two cycles of electoral campaign experience, preferably with at least one cycle as a field organizer.
Demonstrated record successfully working in coalition on issue or advocacy campaigns (experience in applicable state is preferred).
Working knowledge of federal and state legislative processes.
Ability to work independently within the context of a plan.
Demonstrated ability in building teams, motivating others, and working effectively in a team environment in both a lead and a support role.
Experience meeting goals and holding others accountable.
Effective time management skills, including an ability to prioritize; must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Excellent listening, interpersonal, communication and problem solving skills, as well as excellent writing, verbal communication, and presentation skills.
Must be proficient with Microsoft Office applications (Word and Excel) and Google Apps (Gmail, Google Docs and Drive).
Demonstrated experience with VAN and a familiarity with other standard organizing and advocacy tools and social media required.
Excellent ability to establish and maintain professional interpersonal relationships, and resolve conflicts when necessary.
Must be able to travel extensively within the state; must have a valid driver’s license and access to a reliable vehicle.
Flexibility with work schedule is required; this position requires some evening and weekend work.
Spanish language proficiency a plus.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
PeopleTec is currently seeking Information System Security Officer (ISSO) professionals nationwide in support of the Air National Guard.
The ISSO is responsible for ensuring the day to day requirements for maintaining the security posture of all information systems is accomplished. The ISSO will work closely with unit personnel to implement a government approved viable network security program at each location. In addition, they shall aid site ISSM's and System Administrators in the daily administration of the unit's mission secure computer systems.
Ensures access and permissions to information systems is limited to only authorized individuals.
Ensures proper protection of information systems and immediately implements corrective measures when a system incident or vulnerability is detected.
Ensures information systems are operated, maintained and disposed of in-accordance-with applicable Department of Defense, National Guard Bureau, Air National Guard and unit policies, directives, and procedures.
Required Skills/Experience:
Experience with Air National Guard systems administration or computer security management preferred.
Certification: DoD IAM Level 1 Certification is required, or equivalent Security+ or Security+ CE.
Experience with ORACLE, SUN, CISCO, UNIX, LINUX.
Travel: 5%
Must be a U.S. Citizen
An active DoD TS/SCI is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1132946-145621
Jul 11, 2019
Full time
PeopleTec is currently seeking Information System Security Officer (ISSO) professionals nationwide in support of the Air National Guard.
The ISSO is responsible for ensuring the day to day requirements for maintaining the security posture of all information systems is accomplished. The ISSO will work closely with unit personnel to implement a government approved viable network security program at each location. In addition, they shall aid site ISSM's and System Administrators in the daily administration of the unit's mission secure computer systems.
Ensures access and permissions to information systems is limited to only authorized individuals.
Ensures proper protection of information systems and immediately implements corrective measures when a system incident or vulnerability is detected.
Ensures information systems are operated, maintained and disposed of in-accordance-with applicable Department of Defense, National Guard Bureau, Air National Guard and unit policies, directives, and procedures.
Required Skills/Experience:
Experience with Air National Guard systems administration or computer security management preferred.
Certification: DoD IAM Level 1 Certification is required, or equivalent Security+ or Security+ CE.
Experience with ORACLE, SUN, CISCO, UNIX, LINUX.
Travel: 5%
Must be a U.S. Citizen
An active DoD TS/SCI is required to perform this work. Candidates are required to have an active Top Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.
EOE/Minorities/Females/Veterans/Disabled
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, HR@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1132946-145621
ABOUT THIS POSITION
Phoenix Public Library serves a diverse clientele of over 4.8 million people, with a central library and 16 branches. The library offers collections in multiple languages, a full range of cutting edge electronic resources and customer focused public services. Library Assistants provide highly skilled direct public information service or service support. They may conduct a children's story time or teen programming, help students with college and financial aid forms, teach basic computer or workforce readiness classes, assist with library collection maintenance, or work in the community to promote reading, higher education and library services. They work independently under the general supervision of a Librarian or Branch Manager. The ideal candidate must be able to multi-task, resolve problems and work with a diverse customer base in a fast paced environment.
The Library Department is currently hiring for multiple part-time positions across the department.
RECRUITMENT DATES
Recruitment closes July 1, 2019. All materials must be received by 11:59 p.m. on this date.
SALARY
$16.75/Hourly.
Part-Time employees will work up to 28 hours and are not eligible for the full package of benefits. Employees will have the opportunity to receive a free bus/light rail pass and earned paid sick time.
JOB REQUIREMENTS
A bachelor’s degree in a program that imparts a broad education such as liberal arts, humanities, social sciences, education, or a related field.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required.
The City job description can be found here
PREFERRED QUALIFICATIONS – The job requirements listed above, plus:
Ability to communicate in Spanish may be useful depending on location.
Proficiency in computer programs such as MS Office.
Experience teaching or presenting programs to the public for adult groups.
Experience with trending technology applications.
Experience working in or with small business or entrepreneurial enterprises.
HOW TO APPLY
Apply online at https://www.phoenix.gov/hr/current-jobs/ by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list.
YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT . Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.
WHAT YOU NEED TO KNOW
All finalists for positions are subject to a criminal background check applicable to the department or position.
For other important information related to employment with the City of Phoenix, please click here.
Link to All City of Phoenix Employment Opportunities
If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.
City of Phoenix employees demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Jun 19, 2019
Part time
ABOUT THIS POSITION
Phoenix Public Library serves a diverse clientele of over 4.8 million people, with a central library and 16 branches. The library offers collections in multiple languages, a full range of cutting edge electronic resources and customer focused public services. Library Assistants provide highly skilled direct public information service or service support. They may conduct a children's story time or teen programming, help students with college and financial aid forms, teach basic computer or workforce readiness classes, assist with library collection maintenance, or work in the community to promote reading, higher education and library services. They work independently under the general supervision of a Librarian or Branch Manager. The ideal candidate must be able to multi-task, resolve problems and work with a diverse customer base in a fast paced environment.
The Library Department is currently hiring for multiple part-time positions across the department.
RECRUITMENT DATES
Recruitment closes July 1, 2019. All materials must be received by 11:59 p.m. on this date.
SALARY
$16.75/Hourly.
Part-Time employees will work up to 28 hours and are not eligible for the full package of benefits. Employees will have the opportunity to receive a free bus/light rail pass and earned paid sick time.
JOB REQUIREMENTS
A bachelor’s degree in a program that imparts a broad education such as liberal arts, humanities, social sciences, education, or a related field.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required.
The City job description can be found here
PREFERRED QUALIFICATIONS – The job requirements listed above, plus:
Ability to communicate in Spanish may be useful depending on location.
Proficiency in computer programs such as MS Office.
Experience teaching or presenting programs to the public for adult groups.
Experience with trending technology applications.
Experience working in or with small business or entrepreneurial enterprises.
HOW TO APPLY
Apply online at https://www.phoenix.gov/hr/current-jobs/ by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list.
YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT . Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.
WHAT YOU NEED TO KNOW
All finalists for positions are subject to a criminal background check applicable to the department or position.
For other important information related to employment with the City of Phoenix, please click here.
Link to All City of Phoenix Employment Opportunities
If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.
City of Phoenix employees demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you • Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills.
• Bilingual Spanish Required You’ll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We’re a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
* Multiple Shifts are Available
Jun 14, 2019
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled sales people who can advise and advocate for our clients for their most important financial needs.
As part of the Bank of America team, preferred sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. Preferred sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority. As a preferred sales agent, you can look forward to • Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner. • Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. • Communicating with clients throughout the entire shift with structured breaks. • Navigating multiple computer systems while interacting with the client. • Listening to, understanding and providing needs-based sales solutions for our clients. • Incentive opportunities for meeting and/or exceeding critical performance standards. • Opportunity for advancement with structured career development paths. • World-class suite of benefits including tuition and child care reimbursement and employee discount programs. We’ll help you • Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources. • Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
You’re a person who (required skills) • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays. • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has a minimum of one year of sales experience with cross-selling, upselling or referring products. • Has at least an intermediate level of proficiency with computers. • Is self-motivated with excellent organizational skills. • Has strong decision-making and problem-solving skills.
• Bilingual Spanish Required You’ll be better prepared if you have (desired skills) • Experience in the banking/financial industry. • Experience working in a call center. • Experience in telephone sales. We’re a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
* Multiple Shifts are Available
StrataTech Education Group
120 North 44th Street, Phoenix, AZ, USA
StrataTech Education Group specializes in the operation of skilled trade schools. Led by industry veterans, we understand the realities of the career school industry. StrataTech Education Group currently operates four schools: Tulsa Welding School in Tulsa, Oklahoma, Tulsa Welding School in Jacksonville, Florida, Tulsa Welding School and Technology Center in Houston, Texas and The Refrigeration School in Phoenix, Arizona.
StrataTech Core Values:
I ntegrity, C ommunication, A ccountability, R espect, E xcellence (“I CARE”)
We are located close to the Sky Harbor Airport.
We are currently seeking a Financial Aid Advisor .
Provide guidance to current and prospective students and parents regarding the financial aid application process by answering any questions they may have while determining the eligibility of each student.
Job Type: Full Time
Responsibilities:
Interview applicants and request specified information regarding financial aid program requirements and procedures
Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning and individualizes information to the particular needs and situation of the student
Accept financial aid applications and forms; review for completeness and accuracy; and verify information reported on student applications to determine eligibility for awards
Awards financial aid according to regulations, guidelines, and policies
Interpret, apply and comply with federal, state and institutional regulations governing student financial aid
Maintain current working knowledge of guidelines/regulations related to financial aid
Maintain a close working relationship with Admissions, as well as all other institutional departments
Participate in all FA meetings and events as assigned
Provide exemplary customer service by responding to all inquiries regarding financial aid programs and eligibility in a timely manner
Other duties as assigned
Minimum Requirements:
Associate’s degree in related field and minimum two years of Financial Aid or related experience and/or training; or equivalent combination of education and experience.
** Bilingual in Spanish is a huge plus
Why should you apply?
Competitive benefits package including Medical, Dental, and Vision
401(k) employer match
Paid holidays
2 weeks PTO- 1st yr.
Flexible Schedule
Tuition Reimbursement
**Candidates must be able to successfully pass a criminal history check and drug test.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Interested? Apply now!
Jun 04, 2019
Full time
StrataTech Education Group specializes in the operation of skilled trade schools. Led by industry veterans, we understand the realities of the career school industry. StrataTech Education Group currently operates four schools: Tulsa Welding School in Tulsa, Oklahoma, Tulsa Welding School in Jacksonville, Florida, Tulsa Welding School and Technology Center in Houston, Texas and The Refrigeration School in Phoenix, Arizona.
StrataTech Core Values:
I ntegrity, C ommunication, A ccountability, R espect, E xcellence (“I CARE”)
We are located close to the Sky Harbor Airport.
We are currently seeking a Financial Aid Advisor .
Provide guidance to current and prospective students and parents regarding the financial aid application process by answering any questions they may have while determining the eligibility of each student.
Job Type: Full Time
Responsibilities:
Interview applicants and request specified information regarding financial aid program requirements and procedures
Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning and individualizes information to the particular needs and situation of the student
Accept financial aid applications and forms; review for completeness and accuracy; and verify information reported on student applications to determine eligibility for awards
Awards financial aid according to regulations, guidelines, and policies
Interpret, apply and comply with federal, state and institutional regulations governing student financial aid
Maintain current working knowledge of guidelines/regulations related to financial aid
Maintain a close working relationship with Admissions, as well as all other institutional departments
Participate in all FA meetings and events as assigned
Provide exemplary customer service by responding to all inquiries regarding financial aid programs and eligibility in a timely manner
Other duties as assigned
Minimum Requirements:
Associate’s degree in related field and minimum two years of Financial Aid or related experience and/or training; or equivalent combination of education and experience.
** Bilingual in Spanish is a huge plus
Why should you apply?
Competitive benefits package including Medical, Dental, and Vision
401(k) employer match
Paid holidays
2 weeks PTO- 1st yr.
Flexible Schedule
Tuition Reimbursement
**Candidates must be able to successfully pass a criminal history check and drug test.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Interested? Apply now!
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
HRC, in collaboration with our state equality partners, works to defend and advance pro-LGBTQ policies at all levels of government, holds elected officials accountable for their votes and actions, and elects pro-equality champions to office. The State Director will lead organizing efforts of our membership in Arizona ahead of 2020 federal and state elections. This position will manage statewide recruitment, training, and overall cultivation of HRC’s volunteer leaders, then build out volunteer teams in key communities across the state for issue and electoral advocacy actions, and grassroots lobbying activities. Volunteer Team Building: HRC will rely on a powerful grassroots network of volunteer leaders taking regular action to resist attempts to rollback progress for the LGBTQ community while working at the local level to advance LGBTQ equality wherever possible. The State Director will work with volunteer teams to establish best practices for group-led actions and to recruit and train an active volunteer base statewide.
Issue & Electoral Advocacy: Our program focus will be building support for the Equality Act at the federal level -- a bill to protect LGBTQ people from discrimination in employment, housing, credit, and public places and services. At the state and local level, we will work to train activists on tactics and strategies for advancing equality by HRC’s State, Municipal, Corporate, and Healthcare Equality Indexes and other key HRC Foundation programs. At the direction of HQ staff, the State Director will also develop and execute a plan for elevating LGBTQ equality in the 2020 election, which may include voter registration and traditional volunteer voter contact efforts. This position is a temporary, full-time position ending approximately November 30, 2020. Possible extension depending on funding.
This position should preferably be located in the Phoenix area.
Position Responsibilities:
Oversee the design and implementation of advocacy training programs for volunteers and supporters in the state.
Develop and implement strategic plans in collaboration with in-state partner organizations and HRC staff, ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, communication and education goals.
Ensure that the diverse population of the state is reflected in planning strategies and implementation.
Create and implement short-, mid- and long-term strategic action plans and activities needed to support the strategic framework.
Monitor and adjust all activities to ensure progress toward strategic goals.
Direct efforts in the state to reach out to selected constituencies, including people of color, transgender communities, religious communities, business leaders, youth, and others.
Develop strategic partnerships with other organizations and groups to support HRC’s outreach and visibility.
Lead HRC’s efforts to partner effectively with state and local LGBTQ and allied organizations in the state to collaborate and develop efforts to advance the goals of the LGBTQ movement.
Develop and maintain key relationships with organizational leaders in healthcare, social, racial and economic justice, K-12 education, higher education, business, youth-serving agencies, and HIV/AIDS.
Manage full-time field staff in state, and work with HRC staff to determine how best to meet HRC’s strategic legislative, electoral, membership, communication, and education goals for the state.
Mentor, train and support volunteer leaders so that they can best support their teams of HRC member volunteers; regularly assesses development needs of volunteer leadership, meeting goals, reporting on progress, and testing what organizing models work for member and supporter volunteers.
Ensure teams are successfully collaborating with and mobilizing important constituent groups, both traditional and non-traditional.
Work with leaders to create a plan to recruit and engage new and existing volunteers, members, and supporters to engage in grassroots activities as needed to support HRC’s legislative strategies and priorities.
Ensure that all volunteer outreach and engagement is meticulously tracked in VAN and reports are submitted daily.
Share HRC’s commitment to inclusion and the intersectionality of our movement by integrating campaign and outreach efforts to defend and advance shared advocacy priorities like women’s reproductive rights, immigrant rights, and other civil rights causes.
Oversee logistics and recruitment for volunteer team-driven “organizing moments” and visibility opportunities like rallies, marches, sit-ins, etc.
Serve as on-the-record spokesperson as needed.
Supervise employees, including when applicable, recruiting, interviewing, hiring, conducting performance reviews, coaching, motivating and instructing.
Other duties as assigned.
Position Qualifications:
Bachelor’s degree or equivalent work experience.
Five or more years in community, issue, labor, or electoral organizing (equivalent to 4 plus cycles that are more than 6 months) strongly preferred.
Four to five years’ experience managing staff and teams representing a rich mix of experience, backgrounds, and perspectives; experience managing remote staff preferred
Demonstrated ability to develop and execute a metrics-driven issue or electoral campaign effort.
Must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.
Experience working successfully with coalition partners on issue advocacy.
Demonstrated experience with VAN and a familiarity with other standard organizing and advocacy tools and social media required.
Must have strong speaking and writing skills, and strong verbal communication skills.
Strong skills with Microsoft Office applications (Word and Excel), Google Apps (Gmail, Google Docs and Drive).
Flexibility with work schedule; this position does require work hours that vary from standard office hours and may include evenings and weekends.
Must be located in state and able to travel extensively in that state.
Must have valid driver’s license.
Must have reliable vehicle available because this position requires extensive travel.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues. A demonstrated commitment to advancing HRC’s goals and objectives.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
May 31, 2019
Full time
We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team.
Position Summary:
HRC, in collaboration with our state equality partners, works to defend and advance pro-LGBTQ policies at all levels of government, holds elected officials accountable for their votes and actions, and elects pro-equality champions to office. The State Director will lead organizing efforts of our membership in Arizona ahead of 2020 federal and state elections. This position will manage statewide recruitment, training, and overall cultivation of HRC’s volunteer leaders, then build out volunteer teams in key communities across the state for issue and electoral advocacy actions, and grassroots lobbying activities. Volunteer Team Building: HRC will rely on a powerful grassroots network of volunteer leaders taking regular action to resist attempts to rollback progress for the LGBTQ community while working at the local level to advance LGBTQ equality wherever possible. The State Director will work with volunteer teams to establish best practices for group-led actions and to recruit and train an active volunteer base statewide.
Issue & Electoral Advocacy: Our program focus will be building support for the Equality Act at the federal level -- a bill to protect LGBTQ people from discrimination in employment, housing, credit, and public places and services. At the state and local level, we will work to train activists on tactics and strategies for advancing equality by HRC’s State, Municipal, Corporate, and Healthcare Equality Indexes and other key HRC Foundation programs. At the direction of HQ staff, the State Director will also develop and execute a plan for elevating LGBTQ equality in the 2020 election, which may include voter registration and traditional volunteer voter contact efforts. This position is a temporary, full-time position ending approximately November 30, 2020. Possible extension depending on funding.
This position should preferably be located in the Phoenix area.
Position Responsibilities:
Oversee the design and implementation of advocacy training programs for volunteers and supporters in the state.
Develop and implement strategic plans in collaboration with in-state partner organizations and HRC staff, ensuring the integration of these plans into HRC’s strategic legislative, electoral, membership, communication and education goals.
Ensure that the diverse population of the state is reflected in planning strategies and implementation.
Create and implement short-, mid- and long-term strategic action plans and activities needed to support the strategic framework.
Monitor and adjust all activities to ensure progress toward strategic goals.
Direct efforts in the state to reach out to selected constituencies, including people of color, transgender communities, religious communities, business leaders, youth, and others.
Develop strategic partnerships with other organizations and groups to support HRC’s outreach and visibility.
Lead HRC’s efforts to partner effectively with state and local LGBTQ and allied organizations in the state to collaborate and develop efforts to advance the goals of the LGBTQ movement.
Develop and maintain key relationships with organizational leaders in healthcare, social, racial and economic justice, K-12 education, higher education, business, youth-serving agencies, and HIV/AIDS.
Manage full-time field staff in state, and work with HRC staff to determine how best to meet HRC’s strategic legislative, electoral, membership, communication, and education goals for the state.
Mentor, train and support volunteer leaders so that they can best support their teams of HRC member volunteers; regularly assesses development needs of volunteer leadership, meeting goals, reporting on progress, and testing what organizing models work for member and supporter volunteers.
Ensure teams are successfully collaborating with and mobilizing important constituent groups, both traditional and non-traditional.
Work with leaders to create a plan to recruit and engage new and existing volunteers, members, and supporters to engage in grassroots activities as needed to support HRC’s legislative strategies and priorities.
Ensure that all volunteer outreach and engagement is meticulously tracked in VAN and reports are submitted daily.
Share HRC’s commitment to inclusion and the intersectionality of our movement by integrating campaign and outreach efforts to defend and advance shared advocacy priorities like women’s reproductive rights, immigrant rights, and other civil rights causes.
Oversee logistics and recruitment for volunteer team-driven “organizing moments” and visibility opportunities like rallies, marches, sit-ins, etc.
Serve as on-the-record spokesperson as needed.
Supervise employees, including when applicable, recruiting, interviewing, hiring, conducting performance reviews, coaching, motivating and instructing.
Other duties as assigned.
Position Qualifications:
Bachelor’s degree or equivalent work experience.
Five or more years in community, issue, labor, or electoral organizing (equivalent to 4 plus cycles that are more than 6 months) strongly preferred.
Four to five years’ experience managing staff and teams representing a rich mix of experience, backgrounds, and perspectives; experience managing remote staff preferred
Demonstrated ability to develop and execute a metrics-driven issue or electoral campaign effort.
Must be highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment.
Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.
Experience working successfully with coalition partners on issue advocacy.
Demonstrated experience with VAN and a familiarity with other standard organizing and advocacy tools and social media required.
Must have strong speaking and writing skills, and strong verbal communication skills.
Strong skills with Microsoft Office applications (Word and Excel), Google Apps (Gmail, Google Docs and Drive).
Flexibility with work schedule; this position does require work hours that vary from standard office hours and may include evenings and weekends.
Must be located in state and able to travel extensively in that state.
Must have valid driver’s license.
Must have reliable vehicle available because this position requires extensive travel.
Strong interest in the rapidly changing LGBTQ equality movement and a working knowledge of LGBTQ issues. A demonstrated commitment to advancing HRC’s goals and objectives.
All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.
No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.
The ORR Clinician is responsible for providing therapeutic services to UCs and their families in the form of individual, family and group therapy. Develops and oversees the completion of treatment on an individual, family and group basis. Services include: clinical assessment, service planning, individual, group, family and milieu therapies, counseling, case management, record keeping and service coordination with a multi-disciplinary team. Develops expertise in differential assessment, treatment readiness and change model, and motivational interviewing. Documents and assesses the effectiveness of specific interventions toward meeting the objectives and goals of the treatment plan.
Essential Functions :
Provides individual, family and group therapy as indicated by program needs.
Documents all therapy and contacts with clients and other service providers.
Maintains clients’ clinical files in a timely and orderly fashion.
Maintains the Clinical Training Manual in a timely and orderly fashion, if applicable.
Provides crisis intervention as needed. Ensures documentation is completed.
Transports clients for therapeutic services when needed.
Prepares monthly progress notes, staffing reports, plans and discharge summaries.
Ensures the safety, health and welfare of staff and students at all times.
Provides encouragement, guidance and resources to staff and students when needed.
Models and ensures all program norms are upheld without compromise.
Acts as a positive role model and mentor for both staff and students.
Treats others with respect, confronts negative behavior and supports confrontations.
Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.
Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate manuals/handbooks.
Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.
Assists with the correction of deficiencies and quality improvement efforts.
Attends and participates in all required meetings.
Qualifications:
Must be bilingual and speak both Spanish and English.
Master’s degree in social work with clinical experience in the program OR Master’s degree in psychology, sociology, or other relevant behavioral science in which direct clinical experience is a program requirement OR a Bachelor’s degree plus 5 years clinical employment experience.
Must be licensed or eligible for licensure.
Obtain the appropriate number of CEUs each year to maintain licensure, if applicable.
One year of prior experience working in a residential/school setting with at-risk students, their families and the Juvenile Justice System preferred.
Must be able to maintain a high level of confidentiality.
May 16, 2019
Full time
The ORR Clinician is responsible for providing therapeutic services to UCs and their families in the form of individual, family and group therapy. Develops and oversees the completion of treatment on an individual, family and group basis. Services include: clinical assessment, service planning, individual, group, family and milieu therapies, counseling, case management, record keeping and service coordination with a multi-disciplinary team. Develops expertise in differential assessment, treatment readiness and change model, and motivational interviewing. Documents and assesses the effectiveness of specific interventions toward meeting the objectives and goals of the treatment plan.
Essential Functions :
Provides individual, family and group therapy as indicated by program needs.
Documents all therapy and contacts with clients and other service providers.
Maintains clients’ clinical files in a timely and orderly fashion.
Maintains the Clinical Training Manual in a timely and orderly fashion, if applicable.
Provides crisis intervention as needed. Ensures documentation is completed.
Transports clients for therapeutic services when needed.
Prepares monthly progress notes, staffing reports, plans and discharge summaries.
Ensures the safety, health and welfare of staff and students at all times.
Provides encouragement, guidance and resources to staff and students when needed.
Models and ensures all program norms are upheld without compromise.
Acts as a positive role model and mentor for both staff and students.
Treats others with respect, confronts negative behavior and supports confrontations.
Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.
Complies with and implements the Rite of Passage Policies and Procedures as detailed in the appropriate manuals/handbooks.
Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and Rite of Passage policies and procedures.
Assists with the correction of deficiencies and quality improvement efforts.
Attends and participates in all required meetings.
Qualifications:
Must be bilingual and speak both Spanish and English.
Master’s degree in social work with clinical experience in the program OR Master’s degree in psychology, sociology, or other relevant behavioral science in which direct clinical experience is a program requirement OR a Bachelor’s degree plus 5 years clinical employment experience.
Must be licensed or eligible for licensure.
Obtain the appropriate number of CEUs each year to maintain licensure, if applicable.
One year of prior experience working in a residential/school setting with at-risk students, their families and the Juvenile Justice System preferred.
Must be able to maintain a high level of confidentiality.
New position for Canyon State Academy!
The Case Manager is a member of the site team implementing the Rite of Passage program. The Case Manager is responsible for administrating, developing and facilitating the completion of case plans and treatment programs in accordance with the requests of the placing agency and the needs of each student on their caseload. Develops and oversees the completion of the Graduation Plan based on presenting issues and student needs. Primary program liaison between student, parents/legal guardian, Client Manager and placing agency official as well as facilitates all court hearings and Probation Officer visits.
MINIMUM QUALIFICATIONS:
Possess a BA/BS in Criminal Justice, Psychology, Sociology, Counseling or Social Services related field (Master’s degree is preferred)
Prior case management experience required including three years’ experience with juveniles
Knowledge of licensing and ROP policies
Strong written and oral communication skills
Ability to meet and retain all pre and post-employment requirements
Job Type: Full-time
May 16, 2019
Full time
New position for Canyon State Academy!
The Case Manager is a member of the site team implementing the Rite of Passage program. The Case Manager is responsible for administrating, developing and facilitating the completion of case plans and treatment programs in accordance with the requests of the placing agency and the needs of each student on their caseload. Develops and oversees the completion of the Graduation Plan based on presenting issues and student needs. Primary program liaison between student, parents/legal guardian, Client Manager and placing agency official as well as facilitates all court hearings and Probation Officer visits.
MINIMUM QUALIFICATIONS:
Possess a BA/BS in Criminal Justice, Psychology, Sociology, Counseling or Social Services related field (Master’s degree is preferred)
Prior case management experience required including three years’ experience with juveniles
Knowledge of licensing and ROP policies
Strong written and oral communication skills
Ability to meet and retain all pre and post-employment requirements
Job Type: Full-time
The Youth Mentor / Coach Counselor is responsible for all duties listed in the Direct Care Staff Essential Functions; Completes daily assignments as specified by the Athletic Director, Group Leaders and Unit Managers; Provides guidance and resources to staff and students; Required to remain overnight a minimum of one or two nights per shift/week; Encouraged to participate in the daily physical activities of the students.
Other Duties:
Maintenance of the Gym and Athletic facilities; community service interaction and supervision; student transportation; educational aide; coaching specific sports; assist other staff teams as requested by Athletic Director and/or Group Living; Other duties as assigned.
Position Specific Qualifications:
In addition to entry level and universal requirements, Youth mentors / Coach Counselors are required to achieve passing scores on all applicable training exams and maintain all annual certifications and training requirements; Pass and maintain all other pre and post-employment requirements.
Minimum Requirements:
High School Diploma or equivalent and previous experience working with youth.
If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current AZ State Driver’s License and have an acceptable driving record for the past three (3) years.
Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Must have excellent organization and time management skills.
Ability to provide exemplary customer service to all employees and outside constituents.
Ability to function independently and as a member of a team in a multi-task environment.
Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.
Job Type: Full-time
May 16, 2019
Full time
The Youth Mentor / Coach Counselor is responsible for all duties listed in the Direct Care Staff Essential Functions; Completes daily assignments as specified by the Athletic Director, Group Leaders and Unit Managers; Provides guidance and resources to staff and students; Required to remain overnight a minimum of one or two nights per shift/week; Encouraged to participate in the daily physical activities of the students.
Other Duties:
Maintenance of the Gym and Athletic facilities; community service interaction and supervision; student transportation; educational aide; coaching specific sports; assist other staff teams as requested by Athletic Director and/or Group Living; Other duties as assigned.
Position Specific Qualifications:
In addition to entry level and universal requirements, Youth mentors / Coach Counselors are required to achieve passing scores on all applicable training exams and maintain all annual certifications and training requirements; Pass and maintain all other pre and post-employment requirements.
Minimum Requirements:
High School Diploma or equivalent and previous experience working with youth.
If required to operate a company vehicle during the course of employment, must meet the requirements to be an eligible ROP driver. Must possess a current AZ State Driver’s License and have an acceptable driving record for the past three (3) years.
Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Must have excellent organization and time management skills.
Ability to provide exemplary customer service to all employees and outside constituents.
Ability to function independently and as a member of a team in a multi-task environment.
Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and rapidly changing business conditions.
Job Type: Full-time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions – you’ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We’ll help you • Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them.
You’re a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives. • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers.
Bilingual skill in Spanish required
You’ll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We’re a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
Apr 24, 2019
Full time
At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our team at Bank of America. We’re looking for skilled people who will advise and advocate for our clients for their most important service needs. As part of the Bank of America team, senior client service representatives (Sr. CSRs) go beyond processing simple account transactions – you’ll listen to client needs and advise on products and services to support our clients through life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Sr. CSRs work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our employees to adhere to schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a senior client service representative, you can look forward to • Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. • Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. • Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. • Navigating multiple computer applications while interacting with the client. • Listening to, understanding and providing solutions for our client's needs. • Incentive opportunities for meeting and/or exceeding critical performance standards. • A world-class suite of employee benefits, including tuition and child care reimbursement and employee discount programs. • The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America. • Potential to own your career growth opportunities. We’ll help you • Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on-the-job training and coaching. • Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to resolve client requests successfully using best in class tools and resources. • Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit them.
You’re a person who (required skills) • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives. • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex problems through creative solutions. • Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays. • Communicates effectively and confidently with all clients to make their financial lives better. • Has the ability to engage with clients – begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. • Is comfortable receiving ongoing performance feedback and coaching. • Is comfortable with ongoing change and learning new technology/processes. • Has 1+ year of customer/client service experience, including experience handling difficult client situations. • Has at least an intermediate level of proficiency with computers and current technology. • Has knowledge with troubleshooting mobile devices and internet browsers.
Bilingual skill in Spanish required
You’ll be better prepared if you have (desired skills) • 3 years of client service call center or equivalent customer service experience. • 1+ years of experience in the banking/financial industry. • The ability to act as a leader amongst peers and influence as well as coach effectively to help in the overall success of the team. We’re a culture that • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs. • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America and help preserve our client’s financial security. We’re looking for skilled people that can think critically and use good, sound judgment when reviewing client accounts for possible fraudulent activity. As part of the Bank of America team, Fraud Client Service Representatives (FCSRs) go beyond reviewing and analyzing simple account transactions, you’ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a Client Service Representative, you can look forward to
Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time
Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them on ways that we can improve their financial life
Navigating multiple computer applications while interacting with the client
Listening to, understanding, and providing solutions for our client's needs
Incentive opportunities for meeting and/or exceeding critical performance standards
Premier suite of benefits including tuition, child care reimbursement and employee discount programs
The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America
Potential to own your career growth opportunities
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on the job training and coaching
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to successfully resolve client requests using best in class tools and resources
Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit the
You’re a person who (required skills)
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule
Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Is comfortable receiving ongoing performance feedback and coaching
Is comfortable with ongoing change and learning new technology/processes
Has 1+ year of customer/client service experience, including experience handling difficult client situations
Has at least an intermediate level of proficiency with computers and current technology
Great customer service and multitask
Bilingual Spanish Required
You’ll be better prepared if you have (desired skills)
2+ years of client service call center or equivalent customer service experience preferred
1+ years of experience in the Banking/Financial industry
College degree or commensurate work experience
Knowledge with troubleshooting mobile devices and internal browsers
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance his/her careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals
Apr 24, 2019
Full time
At Bank of America, we are guided by a common purpose to help make financial lives better by connecting clients and communities to the resource they need to be successful. Make a difference where it counts by joining our Consumer Client Services team at Bank of America and help preserve our client’s financial security. We’re looking for skilled people that can think critically and use good, sound judgment when reviewing client accounts for possible fraudulent activity. As part of the Bank of America team, Fraud Client Service Representatives (FCSRs) go beyond reviewing and analyzing simple account transactions, you’ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter. As a Client Service Representative, you can look forward to
Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner
Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time
Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them on ways that we can improve their financial life
Navigating multiple computer applications while interacting with the client
Listening to, understanding, and providing solutions for our client's needs
Incentive opportunities for meeting and/or exceeding critical performance standards
Premier suite of benefits including tuition, child care reimbursement and employee discount programs
The Consumer Academy, our world-class training program for Consumer & Small Business employees, providing access to the tools and resources you need to invest in your development and build a successful career at Bank of America
Potential to own your career growth opportunities
We’ll help you
Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by-side live call handling and continued on the job training and coaching
Learn about core banking products and services we provide through Bank of America. Understand which products/services will work best for the client throughout the relationship, and how to successfully resolve client requests using best in class tools and resources
Provide education to clients. Inform and educate clients on how to conduct simple transactions through self-service technologies that benefit the
You’re a person who (required skills)
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule
Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Is comfortable receiving ongoing performance feedback and coaching
Is comfortable with ongoing change and learning new technology/processes
Has 1+ year of customer/client service experience, including experience handling difficult client situations
Has at least an intermediate level of proficiency with computers and current technology
Great customer service and multitask
Bilingual Spanish Required
You’ll be better prepared if you have (desired skills)
2+ years of client service call center or equivalent customer service experience preferred
1+ years of experience in the Banking/Financial industry
College degree or commensurate work experience
Knowledge with troubleshooting mobile devices and internal browsers
We’re a culture that
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance his/her careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
Provides continuous training and developmental opportunities to help employees achieve their goals
