Carter BloodCare

PRINCIPAL ACCOUNTABILITY The Business Development Consultant (BDC) is responsible for promoting the Carter BloodCare (CBC) mission by implementing effective strategies to recruit and re-engage relationships with community, religious, and business organizations which result in successful blood collection events that achieve pre-determined blood collection goals. The BDC liaises with new and/or lapsed accounts, account blood drive coordinators, and CBC consultants. This position requires the employee to regularly interact personally with and coordinate work with other employees in the workplace, as well as conduct face-to-face interaction with members of the public, actual and potential sponsors of blood drives, and donors. The BDC is responsible for accurate and up-to-date account record keeping. The BDC must also be available during blood drive events or when the CBC schedule demands it and must conduct face-to-face sales calls with potential sponsors of blood drives. This position requires 50% travel within the CBC service area and must be available to work varied hours, evenings, weekends, and some holidays. Regular full-time attendance is required during normal working hours. EDUCATION Bachelor’s Degree (Preferred), or equivalent experience of a minimum of 3 years in sales EXPERIENCE Minimum of 3 years of sales and/or community engagement experience, required Partnerships, sponsorship experience, preferred Fundraising, project management experience, preferred SKILLS AND KNOWLEDGE Excellent customer service skills Effective verbal and written communication Ability to manage multiple accounts and projects simultaneously while meeting aggressive timelines. Ability to work comfortably in a goal-driven environment; Ability to work independently, demonstrating self-initiative, taking responsibility/ownership of decisions and actions Ability to use a systematic approach to define and solve problems Proficient computer skills Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

THIS POSTING IS FOR MULTIPLE VACANCIES AT VARIOUS LOCATIONS THOUGHOUT THE DALLAS-FORT WORTH AREA. PRINCIPAL ACCOUNTABILITY The Site Supervisor position provides a vital link in the procurement of a safe quality blood product. Essential functions of the Site Supervisor are to assist in smooth and efficient donor flow, to determine donor acceptability, to perform sterile venipuncture for the collection of blood, provide excellent customer service and ensure compliance with regulations and standard operating procedures throughout the donation process. The position will oversee and assign responsibilities/duties to collections staff; additionally, they may be involved in the following staff processes; interviews, discipline, performance reviews, hiring and terminations. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to management. Additionally, the Site Supervisor will be required to attend and/or complete annual development training resources and mentor/assist with on the job development of new hire employees, as well as subordinate staff. This position may be required to participate in special projects or programs. Regular full time attendance is required during operational hours. EDUCATION High school diploma or equivalent Some college a plus EXPERIENCE Minimum 2 years general work experience, preferably working with the public or education that includes experience such as an internship or externship Customer service experience required, intern and/or externship experience will satisfy this requirement Minimum 6 months to 1 year supervisory experience Previous Phlebotomy 2, blood banking experience, or medical field experience Background in a highly regulated industry Bilingual (English and Spanish) skills a plus SKILLS AND KNOWLEDGE Computer knowledge required Excellent customer service and verbal/written communication skills Self-motivated and positive with ability to work well with others in a team atmosphere Detail oriented in regards to document reviews (complete, accurate, and legibly written), able to prioritize and manage multiple tasks Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ready to join us in life-saving work? Carter BloodCare is expanding our dynamic team of Phlebotomists. If you have experience in the healthcare industry and are looking to take the next step in your career, this is your opportunity! We're seeking individuals who are passionate about helping others, committed to delivering the highest care and customer service to our donors, and willing to continue their professional development. We currently have openings for Phlebotomists 2 on our Mobile Collections and donor center teams. Our Mobile Collections teams travel to different locations for blood drives, providing a unique opportunity to connect with different donors daily. Our Donor Center teams are located throughout North, Central, and East Texas. Donor Center team members have an opportunity to build relationships with regular donors who live and/or work near their donor center. This is your chance to be an essential part of the procurement process of safe and quality blood products. Take advantage of this fantastic opportunity. Apply now and take the first step toward an exciting and fulfilling career! The Life of a Phlebotomist 2 What does a Carter BloodCare Phlebotomist 2 do? The Phlebotomist 2 position is a lead role in the safe collection of blood products and comes with exciting responsibilities! In addition to sterile venipunctures, you will facilitate donor flow, assess donor eligibility, and deliver top-notch customer service while ensuring compliance with regulations. This opportunity will include leading your team’s daily functions and using effective problem-solving to resolve any personnel or donor concerns. You will also have an opportunity to participate in annual leadership/development training and guide new team members. Regular full-time attendance during operation hours is important to keep everything running smoothly! Training Schedule During the training, which can last up to nine weeks, the days and hours will vary depending on Mobile drives or Donor Centers’ hours and may include early mornings, late nights, and weekends. Standard Schedule After Training To best meet the needs of our donors and the community, team members work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedules are provided 3 weeks in advance. Location Mobile Collections: Arrive in Bedford, TX each day and ride out to the designated blood drive(s) Donor Centers: Designated site within North, Central, or East Texas Job Type:  Full-Time What are the required qualifications? High school diploma or equivalent One year of general work experience  OR  comparable education in the medical field, such as an internship or externship. Customer service experience Prior phlebotomy, blood banking, or medical field experience Prior experience in a highly regulated industry What are the preferred qualifications? Bilingual in English and Spanish skills Motivated to become a designated van or CDL driver through company-sponsored programs What is in it for you? We provide paid training, competitive pay, career growth, and a complete benefits package. The best perk of all is saving lives – every day.  Competitive pay Starting rate of $18.75 (can increase if you have previous phlebotomy experience) Additional opportunities to earn Mobile Collections: Mobile differential after training - $2.00/hr. CDL driver - $3.25/hr. Van driver - $8/day Donor Centers: North Dallas Location Premium - $1.50/hr. (Allen, Frisco, Garland, McKinney, and Plano Donor Centers only) Both Teams: Shift differentials Weekend differential - $1.00/hr. Bilingual (Spanish) differential (must pass testing) - $2.00/hr. Advancement opportunities Mobile-Site Supervisor Instructor Mentor Other opportunities throughout the organization Benefits Generous paid time off (PTO) – accrual starts on the first day of employment 401(k) with employer match contribution up to 6% after one year of employment Paid holidays including two floating holidays Group medical plan with pharmacy coverage Dental and vision plans 100% employer-paid life insurance 100% employer-paid AD&D 100% employer-paid employee assistance program (EAP) Long-term & short-term disability plans Flexible spending accounts (medical and dependent care) Legal protection plan Tuition reimbursement Language Learning Opportunity Program Apply now and become a part of Carter BloodCare’s legacy in impacting Texans’ lives! Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.   We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The Medical Laboratory Scientist will report to the Manager or designee of Reference & Transfusion (R&T) Services in Bedford, Texas. The incumbent will participate in all activities in the R&T Services, to include but is not limited to: Support Carter BloodCare’s (CBC) vision, mission and core values Maintain compliance with CBC attendance policies and department schedules, as outlined in the CBC Employee Handbook Perform testing and services associated with assigned departmental duties. These duties are in the scope of complexity according to accrediting agencies Participation in competency, proficiency, and educational opportunities Participate in educational instruction of students/employees and competency evaluations of employees By accomplishing these duties, the MLS ensures that daily operations in the R&T laboratories meet and follow all established guidelines, provide excellence in service and meet the needs of all R&T customers. Regular full-time attendance is required during office hours. RELIABLE AND TRUSTWORTHY Deemed reliable and trustworthy through interview and hiring practices of Carter BloodCare, to include but not limited to, reference checks and background investigations EDUCATION Required: Bachelor’s, Master’s or Doctoral degree in a Medical Technology, Medical Laboratory Science, Clinical Laboratory Science, Chemical, Physical or Biological Science from an accredited institution, as outlined in 42 CFR 493.1489(b) Medical Laboratory Scientist Board Certification: MLS(ASCP), BB(ASCP), MLS(AMT), or equivalent board certification Preferred: Specialist in Blood Banking, SBB(ASCP) board certificate EXPERIENCE Required: Minimum 2 years of transfusion and/or reference laboratory services SKILLS AND KNOWLEDGE Strong working knowledge of blood bank policies and procedures is required Detailed problem-solving skills, ability to provide instruction to customers based on the problems presented and provide options for corrective action and proper documentation of the problem and resolution The ability to concentrate, understand complex problems and to collaborate and explore alternative solutions. The ability to organize thoughts and ideas into understandable terminology The ability to understand, remember, communicate and apply oral and/or written instructions or other information. The ability to understand and follow basic instructions and guidelines Extensive mathematical ability is required, including familiarity with laboratory mathematics and computers. The ability to compute, analyze and interpret numerical data for reporting purposes Effective organizational skills, ability to organize and prioritize workload, attention to detail and consistent follow-through, with a commitment to excellence The ability to multitask effectively, to establish appropriate priorities, to recognize and do what needs to be done, without direction, to ensure that work is completed efficiently and support teamwork and cooperation with co-workers and peers The ability to communicate with individuals utilizing telephones, computers or other electronic devices. Requires ability to hear and speak effectively on phone and to use a computer or other electronic device The ability to communicate and interact effectively with others (internal & external clients, co-workers, etc.), in a clear, understandable and professional manner (written & oral), at all times, and comprehensive reading skills The ability to express or exchange ideas by means of the spoken word, communicate orally with others accurately, loudly and quickly The ability to make decisions which have significant impact on the department’s credibility, operations and services Strong customer service skills and use appropriate interpersonal styles to establish effective relationships with customers (internal & external) and interact with others in a way that promotes openness and trust and gives confidence in one’s intentions Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The Learning and Development Specialist (L&D Specialist) is responsible for administering and facilitating work-related learning and development programs to improve individual skills or organizational performance. This entails designing and delivering classroom and web-based training programs, organizing training logistics, administering the learning management system, and coordinating operational activities that enable the successful design and execution of learning programs and projects. The Specialist works closely with internal stakeholders and members of Human Resources to provide training and development for Carter BloodCare (CBC) employees. This includes implementing business and HR programs, creating and conducting training, continuously seeking process improvement opportunities and supporting employee engagement. The Specialist exemplifies and champions CBC Core Values and HR service standards. Performs a wide range of training initiatives that include face-to-face and virtual interaction. Professional appearance and attendance are essential. Regular full-time attendance is required during office hours. EDUCATION Bachelor’s Degree from an accredited university, with a concentration in Human Resources (HR), Business Administration, Communications, or a learning-oriented field HR certification WORK EXPERIENCE 3 or more years of professional HR experience 3 or more years of experience in designing and delivering learning programs with strong emphasis on organizational development and training, including areas of Human Resources, in an instructor-led (ILT), virtual, and blended environment SKILLS AND KNOWLEDGE Proficiency in content development tools and course development, including performance-based and audio/video software Strong understanding of instructional design theories and models, research skills, data assessment, and informed decision making to create project plans and achieve milestones in line with strategic organizational objectives and consistent with standards, practices, policies, procedures, regulations, or government law Strong facilitation and collaboration skills and the ability to work effectively with others, to deliver high-quality programs, initiatives, and presentations Creative thinker with the ability to translate complex information into clear, concise messaging Ability to exercise discretion, maintain an exceptional level of confidentiality, and utilize sound judgment when dealing with sensitive issues Ability to maintain a continuous focus on improvement opportunities Excellent organizational and detail-oriented skills, with the ability to prioritize and manage time effectively, meeting established deadlines Advanced computer skills (e.g., learning tools, MS Office, video and audio conferencing, SharePoint, LMS, Adobe, Articulate, Camtasia) and technologies (e.g., electronic quizzing/polling, creating videos) Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The Benefits Specialist plays a key role in the daily administration of all health and welfare benefit plans including medical, dental, vision, life, disability, EAP, FSA, and voluntary benefits for all employees. The Benefits Specialist manages benefit data in the HRIS portal and conducts frequent audits to ensure data integrity is achieved in payroll and vendor file feeds. This position is also responsible for the timely reconciliation of monthly vendor invoices, COBRA notifications, and ACA processing. The Benefits Specialist manages all leave of absence programs, including FMLA, and makes daily determinations on employee eligibility, frequency of leave, and qualifications following federal and CBC policy guidelines. This role also supports the Benefits Manager with the annual open enrollment project, manages the new hire enrollment process, administers the Tuition Reimbursement Program, and processes medical support orders. This position ensures benefit policies and procedures are followed in compliance with federal laws and plan documents. This position requires excellent customer service and communication skills, as well as the ability to present benefit information to employee groups at all levels. The Benefits Specialist exemplifies and champions CBC Core Values and HR service standards. Professional appearance and attendance are essential and face-to-face interaction with employees and management is required. This position exercises discretion, maintains an exceptional level of confidentiality, and utilizes sound judgment when dealing with sensitive issues. Regular, full-time attendance is required during normal working hours. EDUCATION High School Diploma or GED Bachelor’s Degree in Human Resources (HR) or related field with a minimum of 2 years of Benefits Administration experience (preferred) or a minimum of 4 years of direct Benefits Administration experience in lieu of a degree EXPERIENCE Minimum of 2 years of direct Benefits Administration experience Professional in Human Resources (PHR) certification or similar designation, preferred SKILLS AND KNOWLEDGE Working knowledge of employee benefit administration and applicable laws (e.g., ERISA, COBRA, FMLA, ADA, Section 125, ACA) Ability to build a rapport with individuals from a wide variety of cultures, experiences, and backgrounds, with a strong commitment to diversity, equity, and inclusion Strong facilitation and collaboration skills and the ability to work effectively with others, to deliver high-quality programs, initiatives, and presentations Ability to maintain a continuous focus on improvement opportunities Ability to make recommendations to resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulations, or government law Ability to evaluate, analyze, and research various topics and data for purposes of the development of HR training, programs, and initiatives Excellent organizational and detail-oriented skills, with the ability to prioritize and manage time effectively meeting established deadlines Advanced user of MS Suite Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires coverage of the Wise, Parker, Denton, Montague, and Cooke County territories, including regular travel within these areas to meet business needs. PRINCIPAL ACCOUNTABILITY This position is responsible for promoting the Carter BloodCare mission. Implementing effective strategies to recruit, manage, and maintain relationships with sponsor organizations. To achieve successful blood collection events while also achieving established blood collection goals. This position is responsible for retention of current accounts, developing new accounts, and building strong relationships with account blood drive coordinators. This position requires the employee to have regular personal interaction and coordination of work with other employees in the workplace, as well as face to face interaction with members of the public, actual and potential sponsors of blood drives, and/or donors. Responsibilities will include education, planning, and on-going support to account blood drive coordinators to ensure sponsors host a successful and productive blood drive. This position is responsible for complete sponsor account information, accurate record keeping and on-going maintenance of ‘up to date’ account information. This critical information is maintained in an electronic Customer Relations management software system provided by Carter BloodCare. Ability to work varied hours, evenings, weekends and some holidays. Must be available during blood drive events or when schedule demands. Must be able to travel and conduct face–to-face sales calls with potential sponsors of blood drives. Regular full-time attendance is required during office hours. EDUCATION Bachelor’s degree preferred or equivalent experience EXPERIENCE Minimum 2 years’ experience in sales or marketing preferred SKILLS AND KNOWLEDGE Customer Service - Excellent internal/ external customer service skills Team Player - Requires an ability to work closely and harmoniously with Carter BloodCare’s management team, departmental personnel, donor groups, individual donors, collection staff, and volunteers. Requires creativity, the ability to communicate effectively, participate and share ideas to help formulate new recruitment strategies and tactics to improve donor participation. Communication - Requires effective communication, both verbally and in writing. Communicating, educating, and promoting the Carter BloodCare mission, inspiring blood donors and blood drive coordinators. Requires an ability to persuade and convince potential donors and drive coordinators with effective presentation skills, maximizing Carter BloodCare’s ability to meet the mission. Availability - Ability to work varied hours, evenings, weekends and some holidays. Must be available during blood drive events or when schedule demands. Must be able to travel and to conduct face–to-face sales calls with clients. Organizational Skills - Manage multiple accounts and projects simultaneously while meeting aggressive timelines. Good time management and organizational skills are a must, accurate and ‘up to date’ record keeping are required to reflect the latest account information. Strong work ethic/accountability - Must be comfortable working in a goal driven environment. Always maintaining donor confidentiality. Ability to work independently, demonstrating self-initiative, taking responsibility/ownership of decisions and actions. Analytical/problem solving - Ability to use systematic approach to define and solve problems. Must be computer literate. Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

PRINCIPAL ACCOUNTABILITY The primary responsibility of the Community and Donor Engagement Specialist (CES) is to develop and execute an outreach program with initiatives focused on expanding awareness of Carter BloodCare (CBC) in the Hispanic/Latino, Black/African-American, and other historically underrepresented communities in the blood donor base. The CES performs and coordinates a wide range of activities, such as helping create the strategic plan and organizing day-to-day operations. This position demonstrates an understanding of and commitment to quality healthcare, blood donation, multiculturalism, and community health. The CDES displays excellent customer service, acting as a key public-facing liaison and working closely with Donor Recruitment, Collections, Medical Services, Marketing, and Public Relations. This position requires the ability to work at least 8 hours per day, 40 hours per week. Frequent work during evening and weekend hours is required. Regular full-time attendance is required during normal working hours. EDUCATION Bachelor’s Degree, from an accredited four-year college or university in marketing, business, communications, minority studies, or other related field; or the equivalent of four years of related experience in sales, marketing, non-profit, or community engagement EXPERIENCE Minimum of 2 years of experience with non-profit fundraising, public administration, or outreach activities Blood banking experience, preferred Bilingual in English and Spanish required for Hispanic Outreach SKILLS AND KNOWLEDGE Proficient computer knowledge required (i.e., Microsoft Office Suite, Dynamics); Adobe Photoshop and PDF-Reader/Writer, preferred Ability to build rapport with individuals from a wide variety of cultures, experiences, and backgrounds, with a strong commitment to diversity, equity, and inclusion Excellent written and verbal communication skills, including public speaking and presentation skills, both in-person and virtual Strong facilitator and collaborator; Ability to work effectively with others to deliver high-quality programs and initiatives Highly effective in establishing processes, clearly defining expectations, managing projects and events, and assessing outcomes Comfortable working independently; Flexible with ambiguity with position and program evolution Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public; Excellent customer service skills Considerable knowledge of functions, activities, requirements, procedures, objectives, and regulations of event planning and community engagement Strong knowledge of local and state governmental issues related to the impact on the blood banking industry, non-profit community involvement, and health equity in blood donations Ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency; Ability to use a systematic approach in solving problems through analysis of the problems and evaluation of alternative solutions; specifically, to maintain timely delivery Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.