Arista Networks Inc
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who you work with
As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer Engineers in the industry in addition to our Professional Services and Executive teams to help them understand how to execute on your customer’s behalf. Our sales teams have a culture of team success, where you’ll collaborate and be supported by like minded sales professionals. This role typically reports to a Regional Sales Manager or Area VP of Sales.
What will you do
We are seeking a proven Named Account Manager to join our growing Sales organization. The Named Account Manager role will act as a trusted advisor and implement sales strategies to exceed sales targets within a named list of accounts in Raleigh/Durham (RTP) and Eastern North Carolina area.
Arista appeals to forward-thinking organizations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable.
Job Responsibilities:
Exceed measurable sales objectives and extend the Arista brand within a named list of enterprise accounts in the Raleigh/Durham area.
You will be responsible for utilizing a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including; Software-Driven Cloud Networking platforms, EOS (Open Source Network OS), Cognitive Campus Networking, WI-FI Campus networking, Cloud Vision (Network Automation & Telemetry), Network Monitoring Fabric solutions in addition to NDR, Endpoint and AI driven Network Identity Access security solutions.
Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions.
Establish and manage key channel relationships in your territory.
Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers.
Conduct demand generation activities such as happy hours, lunch-n-learns and technology forums.
Collaborate with Arista peers on marketing plans and best practices.
Keep up-to-date with technology partner solutions, competing solutions and competitor strategies.
Qualifications
You possess a hunter mentality and have a proven track record of technology sales including cultivating relationships with existing customers in addition to penetrating new logo accounts. You are an influencer and possess the ability to act as a trusted advisor to deliver business value to both end users and key business stakeholders.
Our team looks for individuals who embody our values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun.
Minimum Job Requirements:
BS/BA degree or equivalent in addition to 7+ years of technology sales experience.
Proven track record of direct selling into target accounts within the assigned territory and exceeding sales targets
You possess relevant data center or networking (LAN/WAN, SDN) industry background from a technology partner, competitor, channel partner or end user is a a requirement.
Strong rolodex and relationships within the territory
Excellent people skills and ability to build relationships at all levels
You possess previous selling experience and technical acumen in one or more of the following areas; Networking, SDN, NFV, Switching, Network Automation, Routing, Data Center, Edge Computing, Network Virtualization, Hyper converged infrastructure or Cloud computing.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who you work with
As a team member of the Arista Sales team, you are the face of Arista to our customers; their internal champion for the problems they need to solve. As their champion you will align Arista’s technical resources to achieve your customer’s business outcome. You will partner with some of the most skilled Customer Engineers in the industry in addition to our Professional Services and Executive teams to help them understand how to execute on your customer’s behalf. Our sales teams have a culture of team success, where you’ll collaborate and be supported by like minded sales professionals. This role typically reports to a Regional Sales Manager or Area VP of Sales.
What will you do
We are seeking a proven Named Account Manager to join our growing Sales organization. The Named Account Manager role will act as a trusted advisor and implement sales strategies to exceed sales targets within a named list of accounts in Raleigh/Durham (RTP) and Eastern North Carolina area.
Arista appeals to forward-thinking organizations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable.
Job Responsibilities:
Exceed measurable sales objectives and extend the Arista brand within a named list of enterprise accounts in the Raleigh/Durham area.
You will be responsible for utilizing a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including; Software-Driven Cloud Networking platforms, EOS (Open Source Network OS), Cognitive Campus Networking, WI-FI Campus networking, Cloud Vision (Network Automation & Telemetry), Network Monitoring Fabric solutions in addition to NDR, Endpoint and AI driven Network Identity Access security solutions.
Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions.
Establish and manage key channel relationships in your territory.
Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers.
Conduct demand generation activities such as happy hours, lunch-n-learns and technology forums.
Collaborate with Arista peers on marketing plans and best practices.
Keep up-to-date with technology partner solutions, competing solutions and competitor strategies.
Qualifications
You possess a hunter mentality and have a proven track record of technology sales including cultivating relationships with existing customers in addition to penetrating new logo accounts. You are an influencer and possess the ability to act as a trusted advisor to deliver business value to both end users and key business stakeholders.
Our team looks for individuals who embody our values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun.
Minimum Job Requirements:
BS/BA degree or equivalent in addition to 7+ years of technology sales experience.
Proven track record of direct selling into target accounts within the assigned territory and exceeding sales targets
You possess relevant data center or networking (LAN/WAN, SDN) industry background from a technology partner, competitor, channel partner or end user is a a requirement.
Strong rolodex and relationships within the territory
Excellent people skills and ability to build relationships at all levels
You possess previous selling experience and technical acumen in one or more of the following areas; Networking, SDN, NFV, Switching, Network Automation, Routing, Data Center, Edge Computing, Network Virtualization, Hyper converged infrastructure or Cloud computing.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Arista Networks Inc
Santa Clara CA, USA
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
As a Field Failure Analysis Engineer you have the opportunities to collaborate with many internal and external functions including FA/Repair Contract Manufacturers, Arista Manufacturing teams as well as our customers. This position would be part of and reporting to the Failure Analysis Team under the Service organization at Arista Networks.
What You’ll Do
Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
Publish external-facing Failure Analysis Reports to Arista Support teams.
Oversee the set-up of new products into Failure Analysis operations.
Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
Experience in high-tech manufacturing (preferably networking equipment)
Experience working with contract manufacturing partners
Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
Broad knowledge of test, diagnostics, failure analysis, and debug techniques
Foundational knowledge in quality and reliability performance metrics
Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
Basic understanding of ERP systems and supply chain concepts
Self-starter who has the ability to handle multiple tasks in a fast paced environment
Ability to influence and motivate internal and external partners
Strong communication and presentation skills
Experience in Failure Analysis, Service, and Repair Operations a plus
Ability to analyze data through high level visual summaries, trends and patterns
The new hire base pay for this role has a pay range of $130,000 to $150,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
As a Field Failure Analysis Engineer you have the opportunities to collaborate with many internal and external functions including FA/Repair Contract Manufacturers, Arista Manufacturing teams as well as our customers. This position would be part of and reporting to the Failure Analysis Team under the Service organization at Arista Networks.
What You’ll Do
Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.
Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debug of specific field RMAs.
Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
Publish external-facing Failure Analysis Reports to Arista Support teams.
Oversee the set-up of new products into Failure Analysis operations.
Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.
Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
Experience in high-tech manufacturing (preferably networking equipment)
Experience working with contract manufacturing partners
Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
Broad knowledge of test, diagnostics, failure analysis, and debug techniques
Foundational knowledge in quality and reliability performance metrics
Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
Basic understanding of ERP systems and supply chain concepts
Self-starter who has the ability to handle multiple tasks in a fast paced environment
Ability to influence and motivate internal and external partners
Strong communication and presentation skills
Experience in Failure Analysis, Service, and Repair Operations a plus
Ability to analyze data through high level visual summaries, trends and patterns
The new hire base pay for this role has a pay range of $130,000 to $150,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Arista Networks Inc
Austin TX, USA
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Arista Networks is looking for world-class Software Test Engineers to help us in building the highest quality networking products you can buy. At Arista, you’ll spend your time embedded deeply into our development teams, working side by side with the developers, helping us to explore, find and fix our bugs before they can reach our customers. You will NOT spend your time running manual regressions of mind numbing, 1000 page test plans, because Arista’s developers automate all the basic functional and integration tests. Instead, you’ll bring your intelligence, creativity, and drive to work every day to help us understand how our products are going to be used by our customers and to make sure that they’re going to work every time. Your job is to find the hard bugs, the ones not easily exposed by the developers’ automated unit and product level tests.
What You’ll Do
Use every means possible to find the bugs in the software and/or hardware being developed by your team.
Write test plans to validate Arista features and products.
Design test network topologies to validate functionality, performance, stability and scalability of features and products.
Execute test plans to verify all aspects of the product. Identify defects and validate resolution.
Work as an agile member of a combined development and test team, running in short cycles to develop functional software in quick iterations.
Work with the developers on your team in creating their plans for automated tests to complement the exploratory testing that you perform. Be the testing expert for your team.
Participate in functional specification and software design reviews held by your team and provide customer centric input.
Qualifications
Proven expertise in creating test methodologies and writing test plans.
Strong knowledge in one or more of the following areas: Ethernet, RSTP/ MSTP, VLANs, IP Routing, TCP/IP, OSPF, IS-IS, BGP, IGMP, PIM SM/ SSM, QoS, L2-L3 protocols, Platform validation, HA, QOS, network management.
Experience with IXIA and/or Spirent test tools desired
Familiarity with test automation tools and scripting languages desired
BS CS/CE/EE plus 3+ years of experience. MS degree preferred
Strong communication skills.
CCIE certification a plus.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Arista Networks is looking for world-class Software Test Engineers to help us in building the highest quality networking products you can buy. At Arista, you’ll spend your time embedded deeply into our development teams, working side by side with the developers, helping us to explore, find and fix our bugs before they can reach our customers. You will NOT spend your time running manual regressions of mind numbing, 1000 page test plans, because Arista’s developers automate all the basic functional and integration tests. Instead, you’ll bring your intelligence, creativity, and drive to work every day to help us understand how our products are going to be used by our customers and to make sure that they’re going to work every time. Your job is to find the hard bugs, the ones not easily exposed by the developers’ automated unit and product level tests.
What You’ll Do
Use every means possible to find the bugs in the software and/or hardware being developed by your team.
Write test plans to validate Arista features and products.
Design test network topologies to validate functionality, performance, stability and scalability of features and products.
Execute test plans to verify all aspects of the product. Identify defects and validate resolution.
Work as an agile member of a combined development and test team, running in short cycles to develop functional software in quick iterations.
Work with the developers on your team in creating their plans for automated tests to complement the exploratory testing that you perform. Be the testing expert for your team.
Participate in functional specification and software design reviews held by your team and provide customer centric input.
Qualifications
Proven expertise in creating test methodologies and writing test plans.
Strong knowledge in one or more of the following areas: Ethernet, RSTP/ MSTP, VLANs, IP Routing, TCP/IP, OSPF, IS-IS, BGP, IGMP, PIM SM/ SSM, QoS, L2-L3 protocols, Platform validation, HA, QOS, network management.
Experience with IXIA and/or Spirent test tools desired
Familiarity with test automation tools and scripting languages desired
BS CS/CE/EE plus 3+ years of experience. MS degree preferred
Strong communication skills.
CCIE certification a plus.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Arista Networks Inc
Nashua, NH USA
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 1-2 days a week.
What You’ll Do
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
Working knowledge of networking industry, products, and protocols
Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 1-2 days a week.
What You’ll Do
The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities:
Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications
Working knowledge of networking industry, products, and protocols
Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.