Front Range Community College
Title: Business Process Manager
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Finance and Administration
Department: FRCC Business Process Office
Campus: Westminster Campus
Location: Westminster
Salary Range: $87,000 - $91,350 annually
Who We Are:
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.
Job Summary:
Reporting to the VP of Finance and Administration, you will provide leadership for the College’s business process improvement and project management efforts, advancing operational efficiency, standardization, automation, and continuous improvement across the institution. You will partner with leadership, faculty, staff, and Information Technology to identify and prioritize opportunities, analyze and redesign business processes, and implement sustainable solutions that improve service delivery and organizational effectiveness. You will lead stakeholder engagement, change management, process governance, and project teams while establishing consistent methodologies, documentation standards, and governance practices. You will evaluate processes and technology solutions, support workflow automation and implementation, and use data, performance measures, and reporting to assess outcomes and inform strategic recommendations. You will build organizational capacity by providing consultation, coaching, training, and resources that promote a culture of collaboration, accountability, innovation, and continuous improvement.
This position does provide the opportunity to work remotely occasionally (up to two days a week) but does require a strong on campus presence and requires travel to all three FRCC campuses as needed.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Business Project Management Office (BPMO) Leadership
Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.
Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.
Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
Serve as the primary liaison between business units and Information Technology for process-related initiatives.
Lead stakeholder engagement and change management activities associated with process redesign initiatives, including process discovery, business analysis, and requirements gathering and documentation.
Facilitate meetings, workshops, and stakeholder sessions using continuous improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Kaizen, Theory of Constraints, and apply Agile methodology to improve team effectiveness.
Develop and maintain the college-wide process improvement roadmap and apply established frameworks for evaluating, prioritizing, and managing process improvement initiatives.
Collaborate with Sr. leadership to identify operational risks, bottlenecks, and organizational improvement opportunities.
Lead process improvement sprints and project teams focused on institutional effectiveness.
Facilitate communication, training, and adoption strategies for new processes, including initial training for end users and departments on new or updated forms and workflow solutions.
Build organizational knowledge and capacity around process improvement principles and provide coaching and consultation to departments regarding workflow design, process improvement, and operational effectiveness.
Maintain process documentation, workflow diagrams, and operational procedures.
Automation and Technology Integration
Collaborate with the Process Management Software Application Developer to translate documented business requirements into automation solutions.
Evaluate processes for automation readiness and recommend technology solutions that improve efficiency and service delivery.
Support implementation, testing, deployment, and adoption of automated workflows and business solutions.
Ensure process designs consider data governance, accessibility, security, and compliance requirements.
Process Governance and Standardization
In collaboration with the Manager, IT Enterprise Governance and Business Process Management Office, lead the identification, assessment, mapping, analysis, and documentation of institutional business processes and workflows.
Develop and maintain a centralized repository of institutional process documentation, including process maps, workflow diagrams, standard operating procedures, and related materials.
Develop and maintain standards, templates, methodologies, and best practices for business process documentation and workflow design.
Establish governance structures for institutional forms, workflows, approvals, and process ownership that promote consistent process design and documentation practices across departments and campuses.
Ensure business processes align with college policies, procedures, accreditation requirements, compliance obligations, and system-level standards.
Recommend solutions that reduce duplication of effort, eliminate waste, and improve operational effectiveness.
Data Analysis and Reporting
Conduct current-state and future-state process analyses to identify opportunities for efficiency, standardization, automation, risk reduction, enhanced customer service, and performance outcomes.
Establish and monitor key performance indicators (KPIs) related to process efficiency and effectiveness.
Develop reports and dashboards demonstrating process improvement results and return on investment.
Present recommendations, findings, and project outcomes to senior leadership and governance groups.
Support organizational change management initiatives.
Competencies/KSAs:
Process Improvement Expertise
Leads the assessment, design, documentation, and continuous improvement of business processes across the institution.
Facilitates process mapping, workflow analysis, and stakeholder engagement activities.
Develops sustainable solutions that align with organizational goals, compliance requirements, and operational needs.
Project & Change Management
Manages multiple process improvement initiatives simultaneously, ensuring projects remain on schedule and achieve intended outcomes.
Develops project plans, timelines, and implementation strategies.
Supports organizational change by engaging stakeholders, communicating impacts, and facilitating adoption of new processes.
Monitors outcomes and recommends adjustments to improve effectiveness and long-term sustainability.
Leadership Skills
Leads cross-functional teams and workgroups through process improvement efforts.
Builds consensus among stakeholders.
Demonstrates initiative in identifying opportunities for organizational process improvement.
Analytical & Problem-Solving Skills
Evaluates complex operational challenges and identifies root causes of process inefficiencies.
Uses data and performance metrics to assess current state processes and measure improvement outcomes.
Develops practical, scalable solutions that balance organizational priorities and resource constraints.
Anticipates risks and proactively addresses barriers to successful implementation.
Communication Skills
Facilitates meetings, workshops, and process improvement sessions with diverse stakeholder groups.
Communicates complex process concepts clearly to technical and non-technical audiences.
Produces clear and accurate process documentation, reports, recommendations, and presentations.
Collaboration & Relationship Building
Develops strong working relationships with leaders, faculty, staff, and other partners.
Partners with departments to understand operational challenges and identify opportunities for improvement.
Builds trust through transparency, responsiveness, and a customer-service-oriented approach.
Fosters collaboration across organizational boundaries to achieve shared objectives.
Technology & Process Automation Awareness
Understands business systems, workflow technologies, and automation tools that support operational efficiency.
Collaborates with Information Technology and software development staff to implement process improvements through technology solutions.
Evaluates opportunities to leverage automation and digital tools to improve organizational performance.
Maintains awareness of emerging technologies and industry best practices related to process management.
Adaptability & Continuous Learning
Responds effectively to changing priorities.
Seeks opportunities to learn new methodologies, technologies, and best practices.
Promotes a culture of innovation, efficiency, and continuous improvement.
Minimum Qualifications:
Bachelor’s degree in Business Administration, Operations Management, or a related field or a combination of professional work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the bachelor's degree.
Three years of professional experience in process improvement, business analysis, operational excellence, project management, organizational effectiveness, or related areas.
Experience facilitating cross-functional improvement initiatives.
Prior supervisory or lead experience, ideally including oversight of technical/development staff.
Experience documenting and analyzing business processes.
Experience establishing process governance frameworks and operational standards.
Ability to communicate effectively, orally and in writing.
Ability to effectively lead work groups and projects.
Selection Process:
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of October 7th .
This posting may be used to fill multiple or similar positions.
Application Procedures:
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information : The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page .
Welcoming. Respectful. Inclusive. Together, we are FRCC.
Title: Business Process Manager
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Finance and Administration
Department: FRCC Business Process Office
Campus: Westminster Campus
Location: Westminster
Salary Range: $87,000 - $91,350 annually
Who We Are:
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.
Job Summary:
Reporting to the VP of Finance and Administration, you will provide leadership for the College’s business process improvement and project management efforts, advancing operational efficiency, standardization, automation, and continuous improvement across the institution. You will partner with leadership, faculty, staff, and Information Technology to identify and prioritize opportunities, analyze and redesign business processes, and implement sustainable solutions that improve service delivery and organizational effectiveness. You will lead stakeholder engagement, change management, process governance, and project teams while establishing consistent methodologies, documentation standards, and governance practices. You will evaluate processes and technology solutions, support workflow automation and implementation, and use data, performance measures, and reporting to assess outcomes and inform strategic recommendations. You will build organizational capacity by providing consultation, coaching, training, and resources that promote a culture of collaboration, accountability, innovation, and continuous improvement.
This position does provide the opportunity to work remotely occasionally (up to two days a week) but does require a strong on campus presence and requires travel to all three FRCC campuses as needed.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Business Project Management Office (BPMO) Leadership
Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.
Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.
Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.
Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.
Serve as the primary liaison between business units and Information Technology for process-related initiatives.
Lead stakeholder engagement and change management activities associated with process redesign initiatives, including process discovery, business analysis, and requirements gathering and documentation.
Facilitate meetings, workshops, and stakeholder sessions using continuous improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Kaizen, Theory of Constraints, and apply Agile methodology to improve team effectiveness.
Develop and maintain the college-wide process improvement roadmap and apply established frameworks for evaluating, prioritizing, and managing process improvement initiatives.
Collaborate with Sr. leadership to identify operational risks, bottlenecks, and organizational improvement opportunities.
Lead process improvement sprints and project teams focused on institutional effectiveness.
Facilitate communication, training, and adoption strategies for new processes, including initial training for end users and departments on new or updated forms and workflow solutions.
Build organizational knowledge and capacity around process improvement principles and provide coaching and consultation to departments regarding workflow design, process improvement, and operational effectiveness.
Maintain process documentation, workflow diagrams, and operational procedures.
Automation and Technology Integration
Collaborate with the Process Management Software Application Developer to translate documented business requirements into automation solutions.
Evaluate processes for automation readiness and recommend technology solutions that improve efficiency and service delivery.
Support implementation, testing, deployment, and adoption of automated workflows and business solutions.
Ensure process designs consider data governance, accessibility, security, and compliance requirements.
Process Governance and Standardization
In collaboration with the Manager, IT Enterprise Governance and Business Process Management Office, lead the identification, assessment, mapping, analysis, and documentation of institutional business processes and workflows.
Develop and maintain a centralized repository of institutional process documentation, including process maps, workflow diagrams, standard operating procedures, and related materials.
Develop and maintain standards, templates, methodologies, and best practices for business process documentation and workflow design.
Establish governance structures for institutional forms, workflows, approvals, and process ownership that promote consistent process design and documentation practices across departments and campuses.
Ensure business processes align with college policies, procedures, accreditation requirements, compliance obligations, and system-level standards.
Recommend solutions that reduce duplication of effort, eliminate waste, and improve operational effectiveness.
Data Analysis and Reporting
Conduct current-state and future-state process analyses to identify opportunities for efficiency, standardization, automation, risk reduction, enhanced customer service, and performance outcomes.
Establish and monitor key performance indicators (KPIs) related to process efficiency and effectiveness.
Develop reports and dashboards demonstrating process improvement results and return on investment.
Present recommendations, findings, and project outcomes to senior leadership and governance groups.
Support organizational change management initiatives.
Competencies/KSAs:
Process Improvement Expertise
Leads the assessment, design, documentation, and continuous improvement of business processes across the institution.
Facilitates process mapping, workflow analysis, and stakeholder engagement activities.
Develops sustainable solutions that align with organizational goals, compliance requirements, and operational needs.
Project & Change Management
Manages multiple process improvement initiatives simultaneously, ensuring projects remain on schedule and achieve intended outcomes.
Develops project plans, timelines, and implementation strategies.
Supports organizational change by engaging stakeholders, communicating impacts, and facilitating adoption of new processes.
Monitors outcomes and recommends adjustments to improve effectiveness and long-term sustainability.
Leadership Skills
Leads cross-functional teams and workgroups through process improvement efforts.
Builds consensus among stakeholders.
Demonstrates initiative in identifying opportunities for organizational process improvement.
Analytical & Problem-Solving Skills
Evaluates complex operational challenges and identifies root causes of process inefficiencies.
Uses data and performance metrics to assess current state processes and measure improvement outcomes.
Develops practical, scalable solutions that balance organizational priorities and resource constraints.
Anticipates risks and proactively addresses barriers to successful implementation.
Communication Skills
Facilitates meetings, workshops, and process improvement sessions with diverse stakeholder groups.
Communicates complex process concepts clearly to technical and non-technical audiences.
Produces clear and accurate process documentation, reports, recommendations, and presentations.
Collaboration & Relationship Building
Develops strong working relationships with leaders, faculty, staff, and other partners.
Partners with departments to understand operational challenges and identify opportunities for improvement.
Builds trust through transparency, responsiveness, and a customer-service-oriented approach.
Fosters collaboration across organizational boundaries to achieve shared objectives.
Technology & Process Automation Awareness
Understands business systems, workflow technologies, and automation tools that support operational efficiency.
Collaborates with Information Technology and software development staff to implement process improvements through technology solutions.
Evaluates opportunities to leverage automation and digital tools to improve organizational performance.
Maintains awareness of emerging technologies and industry best practices related to process management.
Adaptability & Continuous Learning
Responds effectively to changing priorities.
Seeks opportunities to learn new methodologies, technologies, and best practices.
Promotes a culture of innovation, efficiency, and continuous improvement.
Minimum Qualifications:
Bachelor’s degree in Business Administration, Operations Management, or a related field or a combination of professional work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the bachelor's degree.
Three years of professional experience in process improvement, business analysis, operational excellence, project management, organizational effectiveness, or related areas.
Experience facilitating cross-functional improvement initiatives.
Prior supervisory or lead experience, ideally including oversight of technical/development staff.
Experience documenting and analyzing business processes.
Experience establishing process governance frameworks and operational standards.
Ability to communicate effectively, orally and in writing.
Ability to effectively lead work groups and projects.
Selection Process:
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of October 7th .
This posting may be used to fill multiple or similar positions.
Application Procedures:
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information : The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page .
Welcoming. Respectful. Inclusive. Together, we are FRCC.
Front Range Community College
Title: Information Technology Services Manager
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Operations
Department: FRCC Information Technology Services
Campus: Larimer Campus
Location: Fort Collins
Salary Range: $63,393 - $66,563 annually
Who We Are:
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.
Job Summary:
In support of organizational excellence and creating an excellent student experience, the IT Manager is considered the local IT campus authority providing oversight and leadership in the delivery of technical solutions and support to the local campus as well as the entire FRCC community.
This position has the opportunity to occasionally work remotely, but does require a strong on-campus presence and ability to travel to all three FRCC campuses as needed.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Leadership & Supervision
Motivate, manage and lead a team while promoting a professional work atmosphere.
Recruit, lead, coach and manage the client services team, including performance management of full-time and part-time staff.
Recruit and manage student employees.
Promote continuous learning; identify training needs and provide opportunities for staff to enhance their skills and knowledge.
Conduct performance reviews, set goals, and address any issues within the team.
Promote a culture of teamwork, respect, inclusiveness, growth, and professionalism within the department, in which all employees feel safe and positioned for success.
Maintain a safe, professional, clean, productive, pleasant, and comfortable work environment.
Prioritize workload for team members when needed.
Allocate resources effectively to meet client needs and project requirements.
Operations Management
Serving as the local campus IT authority, maintain a productive and collaborative environment.
Manage the provision of technology and technical support to the FRCC community, to support the academic and business objectives of the College.
Build and maintain strong relationships with customers, understand their IT requirements and business objectives, provide updates, and gather feedback.
Maintain accurate documentation of client interactions, service agreements, and project details.
Field customer escalations; recognize when to redirect the escalation and when to partner directly with the end user to reach a positive resolution.
Ensure that all client services activities comply with internal policies, directives from CCCS and industry regulations.
Review and oversee the quality and timeliness of IT service request fulfillment. Identify, track, and communicate relevant metrics. Provide regular reports to senior management on the status of client services operations, projects.
Evaluate IT support practices, identify and prioritize improvement opportunities, and help enhance the effectiveness of IT services.
Manage technology inventory and purchasing activities, ensuring accurate records and compliance with established purchasing procedures.
Stay updated with the latest technology trends and advancements to provide clients with innovative solutions. Meet and collaborate with various vendors.
Project and Program Management
Contribute to the goals of the IT department and the FRCC Strategic Plan through process, project and program management
Proactively engage with Instruction, Fiscal, Facilities, Human Resources, Campus Security, Student Life, and other departments.
Manage and contribute to IT projects and initiatives, applying Agile methods to organize, monitor, and report work activities.
Facilitate sprint planning, daily stand‑ups, reviews, and retrospectives with an emphasis on prioritization, transparency, and delivery.
Manage and contribute to IT projects and initiatives, applying Agile methods to organize, monitor, and report work activities.
Define, and maintain scalable, supportable, customer focused, cost effective and risk adverse technical standards throughout the classrooms and administrative spaces.
Standardize and periodically review processes, tools, and training across IT
Serve as a member of the IT Management Team. Commit to working with the team to achieve the overall goals of the department.
Other duties as assigned.
Competencies/KSAs:
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
Mentoring & Coaching: Provides mentoring and coaching to others and seeks mentoring and feedback to improve own performance
Data Usage: Interpret metrics and other data within the department, paying particular attention to what the data shows about the department's performance and technology resources. Work with the next level supervisor to brainstorm changes that can be implemented to improve service that the department provides or better meet the needs of our end users.
Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve others.
Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support people of other backgrounds. Incorporate what has been discovered.
Leadership: Understand the current and desired state and the steps required to move from one to the other. Influence others in a positive direction, even when lacking formal authority.
Critical Thinking: Recognize opportunities and think through solutions based on pertinent data, experience, knowledge and input from stakeholders.
Communication: Use written and oral communication skills to build consensus within diverse stakeholder groups including student, faculty, staff, and technicians. Provide coaching and essential feedback in a timely manner.
Team Building: Work collaboratively and respectfully toward a common goal with a diverse group of individuals. Challenge solutions though thought-provoking questions while also committing fully once a course of action is identified.
Project Management: Understand and utilize the concepts and terminology of project management. Collaborate with diverse stakeholder groups and manage expectations while successfully driving projects to completion.
Customer Service: Address customer concerns in a professional, courteous and timely manner with a genuine desire to consistently deliver a positive customer experience.
Technical Skills: Create and share work using standard software applications, participate in remote/virtual meetings.
Process Improvement: Recognize process shortfalls, work collaboratively to identify and implement improvements.
Minimum Qualifications:
An associate’s Degree in Information Technology, Computer Science, Business Administration, or related field, and four years of professional IT client services desktop support experience obtained within the last five years.
OR
A Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field, and two years of professional IT client services desktop support experience obtained within the last three years.
AND
Experience serving in a lead, mentor, or supervisory capacity over IT client services or desktop support staff.
Selection Process:
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of October 1, 2026 .
This posting may be used to fill multiple or similar positions.
Application Instructions:
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page .
Welcoming. Respectful. Inclusive. Together, we are FRCC.
Title: Information Technology Services Manager
Position Type: Professional Tech Full time
College: Front Range Community College
Division: Operations
Department: FRCC Information Technology Services
Campus: Larimer Campus
Location: Fort Collins
Salary Range: $63,393 - $66,563 annually
Who We Are:
With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.
Job Summary:
In support of organizational excellence and creating an excellent student experience, the IT Manager is considered the local IT campus authority providing oversight and leadership in the delivery of technical solutions and support to the local campus as well as the entire FRCC community.
This position has the opportunity to occasionally work remotely, but does require a strong on-campus presence and ability to travel to all three FRCC campuses as needed.
Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.
Duties & Responsibilities:
Leadership & Supervision
Motivate, manage and lead a team while promoting a professional work atmosphere.
Recruit, lead, coach and manage the client services team, including performance management of full-time and part-time staff.
Recruit and manage student employees.
Promote continuous learning; identify training needs and provide opportunities for staff to enhance their skills and knowledge.
Conduct performance reviews, set goals, and address any issues within the team.
Promote a culture of teamwork, respect, inclusiveness, growth, and professionalism within the department, in which all employees feel safe and positioned for success.
Maintain a safe, professional, clean, productive, pleasant, and comfortable work environment.
Prioritize workload for team members when needed.
Allocate resources effectively to meet client needs and project requirements.
Operations Management
Serving as the local campus IT authority, maintain a productive and collaborative environment.
Manage the provision of technology and technical support to the FRCC community, to support the academic and business objectives of the College.
Build and maintain strong relationships with customers, understand their IT requirements and business objectives, provide updates, and gather feedback.
Maintain accurate documentation of client interactions, service agreements, and project details.
Field customer escalations; recognize when to redirect the escalation and when to partner directly with the end user to reach a positive resolution.
Ensure that all client services activities comply with internal policies, directives from CCCS and industry regulations.
Review and oversee the quality and timeliness of IT service request fulfillment. Identify, track, and communicate relevant metrics. Provide regular reports to senior management on the status of client services operations, projects.
Evaluate IT support practices, identify and prioritize improvement opportunities, and help enhance the effectiveness of IT services.
Manage technology inventory and purchasing activities, ensuring accurate records and compliance with established purchasing procedures.
Stay updated with the latest technology trends and advancements to provide clients with innovative solutions. Meet and collaborate with various vendors.
Project and Program Management
Contribute to the goals of the IT department and the FRCC Strategic Plan through process, project and program management
Proactively engage with Instruction, Fiscal, Facilities, Human Resources, Campus Security, Student Life, and other departments.
Manage and contribute to IT projects and initiatives, applying Agile methods to organize, monitor, and report work activities.
Facilitate sprint planning, daily stand‑ups, reviews, and retrospectives with an emphasis on prioritization, transparency, and delivery.
Manage and contribute to IT projects and initiatives, applying Agile methods to organize, monitor, and report work activities.
Define, and maintain scalable, supportable, customer focused, cost effective and risk adverse technical standards throughout the classrooms and administrative spaces.
Standardize and periodically review processes, tools, and training across IT
Serve as a member of the IT Management Team. Commit to working with the team to achieve the overall goals of the department.
Other duties as assigned.
Competencies/KSAs:
Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
Mentoring & Coaching: Provides mentoring and coaching to others and seeks mentoring and feedback to improve own performance
Data Usage: Interpret metrics and other data within the department, paying particular attention to what the data shows about the department's performance and technology resources. Work with the next level supervisor to brainstorm changes that can be implemented to improve service that the department provides or better meet the needs of our end users.
Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve others.
Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support people of other backgrounds. Incorporate what has been discovered.
Leadership: Understand the current and desired state and the steps required to move from one to the other. Influence others in a positive direction, even when lacking formal authority.
Critical Thinking: Recognize opportunities and think through solutions based on pertinent data, experience, knowledge and input from stakeholders.
Communication: Use written and oral communication skills to build consensus within diverse stakeholder groups including student, faculty, staff, and technicians. Provide coaching and essential feedback in a timely manner.
Team Building: Work collaboratively and respectfully toward a common goal with a diverse group of individuals. Challenge solutions though thought-provoking questions while also committing fully once a course of action is identified.
Project Management: Understand and utilize the concepts and terminology of project management. Collaborate with diverse stakeholder groups and manage expectations while successfully driving projects to completion.
Customer Service: Address customer concerns in a professional, courteous and timely manner with a genuine desire to consistently deliver a positive customer experience.
Technical Skills: Create and share work using standard software applications, participate in remote/virtual meetings.
Process Improvement: Recognize process shortfalls, work collaboratively to identify and implement improvements.
Minimum Qualifications:
An associate’s Degree in Information Technology, Computer Science, Business Administration, or related field, and four years of professional IT client services desktop support experience obtained within the last five years.
OR
A Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or related field, and two years of professional IT client services desktop support experience obtained within the last three years.
AND
Experience serving in a lead, mentor, or supervisory capacity over IT client services or desktop support staff.
Selection Process:
The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.
Position will remain open until filled with a priority deadline of October 1, 2026 .
This posting may be used to fill multiple or similar positions.
Application Instructions:
In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.
The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.
Additional Information/Benefits:
Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.
Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page .
Welcoming. Respectful. Inclusive. Together, we are FRCC.
KMD Contracting Services
Virginia Lead Cleaning Technician – Manassas and Warrenton
Pay: $18.00 per hour Job Type: Part-time Starting Schedule: 3 days per week, approximately 4 hours per day Starting Hours: Approximately 12 hours per week, with additional hours for call-out coverage Locations: Manassas and Warrenton, Virginia Position Summary KMD Contracting Services, LLC is seeking a dependable, experienced, and flexible Virginia Lead Cleaning Technician to support and oversee cleaning operations at our Manassas and Warrenton locations. This is a working lead position. The selected candidate will perform assigned cleaning duties, monitor service quality, assist other cleaning employees, coordinate call-out coverage, and help ensure uninterrupted client service. Candidates must be available to work during the day in Manassas and during the evening in Warrenton. Reliable transportation and the ability to travel to both locations are required. Schedule and Availability The position will begin with: Three scheduled workdays per week. Approximately four hours per scheduled day. Approximately 12 scheduled hours per week. Daytime work at the Manassas location. Evening work at the Warrenton location. Additional paid hours when call-out or emergency coverage is required. Schedule flexibility is an essential requirement of this position. The selected candidate must be able to adjust their schedule when reasonably necessary to support both locations and respond to employee call-outs. Specific workdays and reporting times will be discussed during the interview. Growth Opportunity This position is expected to grow as KMD Contracting Services acquires additional contracts in Manassas, Warrenton, and surrounding Virginia communities. The employee’s scheduled hours, workdays, responsibilities, and assigned locations may increase based on: KMD’s acquisition of additional Virginia contracts. Client and operational needs. The employee’s performance, dependability, and availability. The employee’s ability to successfully lead and support Virginia field operations. Additional hours and workdays are not guaranteed, but the position offers an opportunity to grow with the company. Primary Responsibilities Perform assigned commercial cleaning duties at the Manassas and Warrenton locations. Travel between both Virginia locations as operationally necessary. Work daytime hours in Manassas and evening hours in Warrenton. Serve as the first point of contact when a Virginia employee calls out, expects to be late, or cannot complete an assigned shift. Contact approved backup employees to locate replacement coverage. Personally fill in and perform the cleaning assignment when an employee calls out and no approved backup employee is available. Communicate schedule changes and site instructions to assigned employees. Conduct routine quality-control inspections. Identify cleaning deficiencies and ensure corrective work is completed. Provide routine guidance, coaching, and onsite training to cleaning employees. Help train new employees and approved backup employees. Monitor cleaning supplies and report low inventory before supplies run out. Report damaged, missing, or unsafe cleaning equipment. Respond professionally to routine client-service concerns. Escalate serious, repeated, or unresolved issues to the President/CEO. Confirm and report the actual hours worked by employees under the Lead’s oversight. Maintain timely and professional communication with KMD management. Call-Out Coverage Requirement When an assigned employee calls out and no approved backup employee is available, the Virginia Lead Cleaning Technician will be expected to cover the open shift whenever reasonably possible. Call-out coverage may require the employee to report to Manassas during the day or Warrenton during the evening. Candidates who cannot work at both locations or who have limited schedule flexibility may not be suitable for this position. All authorized call-out coverage hours must be recorded and will be paid at the employee’s applicable hourly rate. The number of additional coverage hours will vary and is not guaranteed. Required Qualifications Previous commercial cleaning or janitorial experience. Flexible availability for daytime and evening assignments. Reliable transportation and the ability to work at both Manassas and Warrenton. Willingness and ability to fill in when another employee calls out. Dependable attendance and punctuality. Ability to work independently and provide direction to other employees. Strong communication, organization, and problem-solving skills. Ability to respond calmly and professionally to staffing and client-service concerns. Ability to use a mobile telephone, text messaging, WhatsApp, email, or other approved communication methods. Ability to maintain confidential employee, company, and client information. Ability to follow all client security, safety, and access requirements. Preferred Qualifications Previous experience as a lead cleaner, shift leader, site supervisor, or janitorial supervisor. Experience coordinating employee schedules or replacement coverage. Experience conducting quality-control inspections. Experience training cleaning employees. Physical Requirements Candidates must be able to perform the physical duties associated with commercial cleaning, including: Standing and walking for extended periods. Bending, reaching, stooping, and kneeling. Using commercial cleaning tools and equipment. Lifting and carrying cleaning supplies and equipment. Performing cleaning duties for the duration of an assigned shift. Reasonable accommodations will be considered in accordance with applicable law. Ideal Candidate The ideal candidate is dependable, responsive, professional, and comfortable taking responsibility for routine field operations. This person must be able to work a flexible schedule, support two locations with different operating hours, maintain KMD’s service standards, and recognize when a serious matter must be escalated to management. About KMD Contracting Services KMD Contracting Services, LLC is a commercial janitorial company serving clients throughout Maryland, Washington, D.C., and Virginia. We are committed to providing consistent, highquality service while developing dependable employees and building lasting client relationships. Our mission is: “Honoring God through excellence in service, developing people, and building a financially strong company that blesses our employees, clients, families, and community.” KMD Contracting Services, LLC is an equal opportunity employer. Employment decisions are based on qualifications, reliability, performance, and the operational needs of the company. To apply, click on the link to visit our website: https://kmdcontractingservices.com/careers/apply-now/
Virginia Lead Cleaning Technician – Manassas and Warrenton
Pay: $18.00 per hour Job Type: Part-time Starting Schedule: 3 days per week, approximately 4 hours per day Starting Hours: Approximately 12 hours per week, with additional hours for call-out coverage Locations: Manassas and Warrenton, Virginia Position Summary KMD Contracting Services, LLC is seeking a dependable, experienced, and flexible Virginia Lead Cleaning Technician to support and oversee cleaning operations at our Manassas and Warrenton locations. This is a working lead position. The selected candidate will perform assigned cleaning duties, monitor service quality, assist other cleaning employees, coordinate call-out coverage, and help ensure uninterrupted client service. Candidates must be available to work during the day in Manassas and during the evening in Warrenton. Reliable transportation and the ability to travel to both locations are required. Schedule and Availability The position will begin with: Three scheduled workdays per week. Approximately four hours per scheduled day. Approximately 12 scheduled hours per week. Daytime work at the Manassas location. Evening work at the Warrenton location. Additional paid hours when call-out or emergency coverage is required. Schedule flexibility is an essential requirement of this position. The selected candidate must be able to adjust their schedule when reasonably necessary to support both locations and respond to employee call-outs. Specific workdays and reporting times will be discussed during the interview. Growth Opportunity This position is expected to grow as KMD Contracting Services acquires additional contracts in Manassas, Warrenton, and surrounding Virginia communities. The employee’s scheduled hours, workdays, responsibilities, and assigned locations may increase based on: KMD’s acquisition of additional Virginia contracts. Client and operational needs. The employee’s performance, dependability, and availability. The employee’s ability to successfully lead and support Virginia field operations. Additional hours and workdays are not guaranteed, but the position offers an opportunity to grow with the company. Primary Responsibilities Perform assigned commercial cleaning duties at the Manassas and Warrenton locations. Travel between both Virginia locations as operationally necessary. Work daytime hours in Manassas and evening hours in Warrenton. Serve as the first point of contact when a Virginia employee calls out, expects to be late, or cannot complete an assigned shift. Contact approved backup employees to locate replacement coverage. Personally fill in and perform the cleaning assignment when an employee calls out and no approved backup employee is available. Communicate schedule changes and site instructions to assigned employees. Conduct routine quality-control inspections. Identify cleaning deficiencies and ensure corrective work is completed. Provide routine guidance, coaching, and onsite training to cleaning employees. Help train new employees and approved backup employees. Monitor cleaning supplies and report low inventory before supplies run out. Report damaged, missing, or unsafe cleaning equipment. Respond professionally to routine client-service concerns. Escalate serious, repeated, or unresolved issues to the President/CEO. Confirm and report the actual hours worked by employees under the Lead’s oversight. Maintain timely and professional communication with KMD management. Call-Out Coverage Requirement When an assigned employee calls out and no approved backup employee is available, the Virginia Lead Cleaning Technician will be expected to cover the open shift whenever reasonably possible. Call-out coverage may require the employee to report to Manassas during the day or Warrenton during the evening. Candidates who cannot work at both locations or who have limited schedule flexibility may not be suitable for this position. All authorized call-out coverage hours must be recorded and will be paid at the employee’s applicable hourly rate. The number of additional coverage hours will vary and is not guaranteed. Required Qualifications Previous commercial cleaning or janitorial experience. Flexible availability for daytime and evening assignments. Reliable transportation and the ability to work at both Manassas and Warrenton. Willingness and ability to fill in when another employee calls out. Dependable attendance and punctuality. Ability to work independently and provide direction to other employees. Strong communication, organization, and problem-solving skills. Ability to respond calmly and professionally to staffing and client-service concerns. Ability to use a mobile telephone, text messaging, WhatsApp, email, or other approved communication methods. Ability to maintain confidential employee, company, and client information. Ability to follow all client security, safety, and access requirements. Preferred Qualifications Previous experience as a lead cleaner, shift leader, site supervisor, or janitorial supervisor. Experience coordinating employee schedules or replacement coverage. Experience conducting quality-control inspections. Experience training cleaning employees. Physical Requirements Candidates must be able to perform the physical duties associated with commercial cleaning, including: Standing and walking for extended periods. Bending, reaching, stooping, and kneeling. Using commercial cleaning tools and equipment. Lifting and carrying cleaning supplies and equipment. Performing cleaning duties for the duration of an assigned shift. Reasonable accommodations will be considered in accordance with applicable law. Ideal Candidate The ideal candidate is dependable, responsive, professional, and comfortable taking responsibility for routine field operations. This person must be able to work a flexible schedule, support two locations with different operating hours, maintain KMD’s service standards, and recognize when a serious matter must be escalated to management. About KMD Contracting Services KMD Contracting Services, LLC is a commercial janitorial company serving clients throughout Maryland, Washington, D.C., and Virginia. We are committed to providing consistent, highquality service while developing dependable employees and building lasting client relationships. Our mission is: “Honoring God through excellence in service, developing people, and building a financially strong company that blesses our employees, clients, families, and community.” KMD Contracting Services, LLC is an equal opportunity employer. Employment decisions are based on qualifications, reliability, performance, and the operational needs of the company. To apply, click on the link to visit our website: https://kmdcontractingservices.com/careers/apply-now/
