Big Mama's & Papa's Pizzeria

Customer Service Representative Job Summary We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person. Customer Service Representative Duties and Responsibilities Listen, document, and help resolve conflicts with customers Answer questions or handle complaints from customers Field phone calls, emails, and chat requests Provide information to customers about order status and product queries Process customer orders/changes/returns according to established department policies and procedures Work closely with the credit department to resolve disputed credit items Customer Service Representative Requirements and Qualifications High school diploma or equivalent Customer service experience a plus Experience with corporate phone systems or switchboard preferred Flexible schedule

Data Entry Clerk Job Summary We are seeking a dedicated, organized Data Entry Clerk to help us transfer large volumes of information into our new database and keep our records current when we collect new data. You must be detail-oriented and review the data for errors before inputting them into our new system. We expect you to work efficiently and transfer data as quickly and accurately as possible. We prefer candidates who have data entry experience, but we are willing to train the right person. Data Entry Clerk Duties and Responsibilities Transfer data from various sources into the new database Update databases or records with new information as it becomes available Correct and modify inaccurate files and records Comply with security backups and regular checks to ensure data is saved and stored properly Organize paper formats, paper backups, and material source files as needed Data Entry Clerk Requirements and Qualifications High school diploma or equivalent Previous experience in data entry or equivalent experience in a related field a plus Proficient in Microsoft Word and Excel Able to quickly and accurately type and enter data; knowledge of touch typing system preferred Attention to detail Excellent communication and organizational skills