THE POSITION
If you have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated customer service professionals to join their unemployment compensation call centers. Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation!
Watch this video to learn more about working at the Department of Labor & Industry.
DESCRIPTION OF WORK
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment.
Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Please note that Apple/Mac computer products are not acceptable for use.
Please note that a computer is required. Cell phones cannot be utilized.
If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements will eliminate you from consideration for this position.
Veterans:
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
https://www.governmentjobs.com/careers/pabureau/jobs/4095491/unemployment-compensation-claims-intake-interviewer-harrisburg
The Commonwealth of Pennsylvania employs over 70,000 people who deliver a wide array of services established to improve the lives of Pennsylvania citizens. We have opportunities in a variety of fields such as health and medical, education, financial, human services, engineering, environmental, information technology, administration, maintenance and trades, and public safety. The Commonwealth offers a healthy work-life balance, career mobility, statewide opportunities, and the satisfaction of public service! Go to www.employment.pa.gov to check out our open jobs!