Recruitment & Engagement Specialist

The University of Illinois Chicago, Extended Campus (UIC EC) seeks a full‐time passionate, and energetic Recruitment & Engagement Specialist to raise awareness and recruit qualified candidates to our online programs. UIC’s Extended Campus provides working professionals with innovative online degree programs and certificates to further their careers and excel in the 21st-century workforce.

Position Summary:
A Recruitment & Engagement Specialist recruits prospective students to maintain a targeted and consistent volume of qualified candidates for the online undergraduate and graduate programs, which operate as fully online cost recovery programs for adult learners. The position is directly responsible for maintaining or increasing positive awareness of UIC Extended Campus programs within community colleges, health care organizations and other organizations as appropriate. Plans and manages recruitment events, fairs and other opportunities. Represents the University's interest during high profile events and to a wide range of constituents (e.g. state legislators, community leaders and organizations, parents and students) and venues (e.g. college fairs and programs, local, state and national conferences and events).

Duties & Responsibilities: 

Outreach and Recruitment

• Establish and maintain relationships with students, community colleges, and partner organizations to provide advice and counsel on the recruitment and admissions processes and program admission requirements to meet enrollment targets.
• Assist in identifying opportunities for potential new partnerships.
• Identify and participate in local, statewide events, transfer fairs, community organizations, site visits, "virtual and in-person site visits" etc. to recruit students into programs.
• Prepare and deliver program presentations for various audiences at colleges, community sites and online as appropriate
• Engage and build relationships with community college advising staff, nursing faculty and education coordinators to access students and share UIC online programs.
• Work with marketing team to pursue leads generated through targeted marketing efforts and report back on trends. Meet and record daily, weekly, monthly and annual call and outreach goals.
• Field questions and respond to inquiries from prospective students through various mediums (e.g. individual appointments, telephone, email, text and chat, and social networking). Serve as the primary contact for prospective student questions or concerns.
• Use Customer Relationship Management technology to maintain contact with prospective students and document feedback to inform future marketing.

 Admissions

• Work with college admissions staff to review prospective students’ application materials and credentials and makes admissions recommendations to the Office of Admissions and Records.
• Conduct transcript evaluation and counsel students on questions relative to program content, admissions requirements, costs, financial aid availability and college policies on admissions requirements, procedures, credit/course transferability, acceptance of CLEP tests, etc. Determine if students qualify and identify pre-requisites needed to enter program.

Planning and Reporting

• Prepare and implement recruiting plans for each identified partner.
• Assess and interpret student data, event outcomes, recruitment trends, market area trends and report findings to senior leadership.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Bachelor degree in marketing, communications, education or related field.
• Ability to travel up to 75% of the time during peak travel season of the recruitment cycle. Frequent local travel expected. Overnight, statewide, and nationwide travel may be required.
• Personal vehicle & valid driver’s license to use for local and state-wide travel.
• Ability to work select evenings and weekends based on scheduled recruitment events.
• At least three years of student recruiting or sales experience with a demonstrated track record of meeting performance goals.

Preferred Qualifications

• Experience on results-oriented enrollment management team.
• Experience working with customer relationship management (CRM) systems.
• Excellent verbal and written communication skills and engaging demeanor and highly customer-centric orientation.
• Ability to understand and accurately represent University policy as relates to UIC Online programs and student enrollment.
• Ability to accurately and efficiently handle multiple tasks.

The budgeted salary range for this position is $65,000.00 - $70,000.00.  Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. 

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits.

For fullest consideration, please submit your resume and cover letter by Friday, January 10, 2025 to our online system at https://uic.csod.com/ux/ats/careersite/1/home/requisition/12639?c=uic 

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.  The university provides accommodations to applicants and employees. Request an Accommodation

https://onlineprograms.uic.edu/professional-development/