Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Schedule is provided 2-3 week in advance Pay Information: Starting rate $21.00. This position is represented by a union contract WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Associates degree OR a combination of education and work experience. Minimum of one year customer service experience in public setting required. A current, valid driver's license with good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Schedule is provided 2-3 week in advance Pay Information: Starting rate $21.00. This position is represented by a union contract WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Associates degree OR a combination of education and work experience. Minimum of one year customer service experience in public setting required. A current, valid driver's license with good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Oversee the Breastfeeding Peer Counseling (BFPC) Program according to the policies and directives laid out by with Breastfeeding Manager, CDPH WIC, and American Red Cross. This includes direct supervision of breastfeeding peer counselors and volunteers, increasing the number of breastfed infants and duration of breastfeeding among BFPC Program participants as well as providing expert technical support to BFPC Program participants. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHERE YOUR CAREER IS A FORCE GOOD Manage Breastfeeding Peer Counselor (BFPC) Program • Track BFPC program breastfeeding rates, program participation, and caseload data. • Ensure successful integration of BFPC services at WIC offices • Train new WIC counselors about BFPC program, including how to refer to the PC program. • Provide on-going education about BFPC program to WIC staff. • Create annual workplan for BFPC program and updates monthly. • Promote BFPC services in WIC offices • Attend CDPH Breastfeeding Leaders meetings and BFPC Supervisor meetings. • Complete annual BFPC profile. • Order and track breastfeeding supplies for BFPC program. • Oversee BFPC Facebook page. • Conduct community advocacy, including participation in breastfeeding-related outreach activities. Act as Peer Counselor Supervisor. • Hire, train, coach, counsel and evaluate performance of direct reports and volunteers. • Develop and set individual and team goals. • Audit files and observe counseling sessions on a quarterly basis. • Arrange for exit interviews with former PC participants. • Hold monthly meetings with direct reports at least monthly to discuss performance. • Facilitate bimonthly team meetings • Ensure that Peer Counselors complete mandatory WIC and ARC trainings. Provide Lactation Consultant services • Train new Peer Counselors on breastfeeding counseling topics. • Mentor Peer Counselors on how to conduct effective breastfeeding counseling at prenatal and postpartum appointments and calls. • Serve as a technical breastfeeding resource for Peer Counselors, including being available by phone during specified hours. • Provide client support via breastfeeding groups, individual appointments and phone calls. • Follow up on referral requests from Peer Counselor staff by assessing participant’s breastfeeding practices and providing appropriate support or referrals, as needed. • Keep accurate records of all contacts made with Peer Counselor participants. • Monitor the rental and follow-up of breast pumps to Peer Counselor participants. • Participate in office breastfeeding promotion activities and trainings. Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC. • Comply with all fiscal and operational requirements prescribed by the American Red Cross and CDPH WIC, including those outlined in the Red Cross employee handbook. • Trained in Disaster Response in accordance with skill set. • Contribute to caseload, breastfeeding, and other department goals. Scope: Direct daily operations of work unit. Standard Schedule: Monday – Friday, 8am – 4:30pm Pay Information: The compensation range for this position is (CA): $64,480 - $65,769. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Bachelor's degree and IBCLC required.* Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Background in providing breastfeeding education and support. Personal breastfeeding experience, preferred.* Management Experience: 1 year of lead or supervisory experience. Demonstrated supervision skills, including managing performance and developing employees. Skills and Abilities: Ability to interpret program trends and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Strong interpersonal skills and ability to work in a fast-paced environment and with multi-cultural population. Demonstrated ability in developing training modules, preferred. Bilingual English/Spanish, preferred. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Travel: Travel may be required. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW Oversee the Breastfeeding Peer Counseling (BFPC) Program according to the policies and directives laid out by with Breastfeeding Manager, CDPH WIC, and American Red Cross. This includes direct supervision of breastfeeding peer counselors and volunteers, increasing the number of breastfed infants and duration of breastfeeding among BFPC Program participants as well as providing expert technical support to BFPC Program participants. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHERE YOUR CAREER IS A FORCE GOOD Manage Breastfeeding Peer Counselor (BFPC) Program • Track BFPC program breastfeeding rates, program participation, and caseload data. • Ensure successful integration of BFPC services at WIC offices • Train new WIC counselors about BFPC program, including how to refer to the PC program. • Provide on-going education about BFPC program to WIC staff. • Create annual workplan for BFPC program and updates monthly. • Promote BFPC services in WIC offices • Attend CDPH Breastfeeding Leaders meetings and BFPC Supervisor meetings. • Complete annual BFPC profile. • Order and track breastfeeding supplies for BFPC program. • Oversee BFPC Facebook page. • Conduct community advocacy, including participation in breastfeeding-related outreach activities. Act as Peer Counselor Supervisor. • Hire, train, coach, counsel and evaluate performance of direct reports and volunteers. • Develop and set individual and team goals. • Audit files and observe counseling sessions on a quarterly basis. • Arrange for exit interviews with former PC participants. • Hold monthly meetings with direct reports at least monthly to discuss performance. • Facilitate bimonthly team meetings • Ensure that Peer Counselors complete mandatory WIC and ARC trainings. Provide Lactation Consultant services • Train new Peer Counselors on breastfeeding counseling topics. • Mentor Peer Counselors on how to conduct effective breastfeeding counseling at prenatal and postpartum appointments and calls. • Serve as a technical breastfeeding resource for Peer Counselors, including being available by phone during specified hours. • Provide client support via breastfeeding groups, individual appointments and phone calls. • Follow up on referral requests from Peer Counselor staff by assessing participant’s breastfeeding practices and providing appropriate support or referrals, as needed. • Keep accurate records of all contacts made with Peer Counselor participants. • Monitor the rental and follow-up of breast pumps to Peer Counselor participants. • Participate in office breastfeeding promotion activities and trainings. Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC. • Comply with all fiscal and operational requirements prescribed by the American Red Cross and CDPH WIC, including those outlined in the Red Cross employee handbook. • Trained in Disaster Response in accordance with skill set. • Contribute to caseload, breastfeeding, and other department goals. Scope: Direct daily operations of work unit. Standard Schedule: Monday – Friday, 8am – 4:30pm Pay Information: The compensation range for this position is (CA): $64,480 - $65,769. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Bachelor's degree and IBCLC required.* Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Background in providing breastfeeding education and support. Personal breastfeeding experience, preferred.* Management Experience: 1 year of lead or supervisory experience. Demonstrated supervision skills, including managing performance and developing employees. Skills and Abilities: Ability to interpret program trends and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Strong interpersonal skills and ability to work in a fast-paced environment and with multi-cultural population. Demonstrated ability in developing training modules, preferred. Bilingual English/Spanish, preferred. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Travel: Travel may be required. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD Provide nutrition education to WIC participants to assure quality service Determine the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical, dietary and other health-related data Prescribe supplemental foods Implement the Nutrition Education Plan and related curricula Make decisions to disqualify participants Coordinate and deliver individual and group nutrition education consistent with participant’s category, language, and nutrition intervention level in the program - both in-person and virtually Communicate with participant's health care provider as needed for continuation of quality service Provide counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality Provide information about community resources to participants Work in various office positions to support co-workers and participants Accurately interpret WIC policies and procedures both formally and informally Contact participants to re-schedule missed appointments Meet required WIC breastfeeding competencies Promote and interpret WIC services to the Community Participate in outreach activities as needed Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC Comply with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contribute to agency’s caseload, breastfeeding promotion and support, and other department goals. Implement changes as determined by audits in a positive and professional manner Trained in Disaster Response in accordance with skill set Pay Information: The hourly pay range for this position is (CA): $18.78/hr. - $21.17/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Graduation from a four year college or university with a degree in Nutrition, Dietetics or other Nutrition related field. Experience: Knowledge of the WIC program and maternal child health preferred. Must have experience working with the public. Must have the ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population. Skills and Abilities: Excellent verbal/written communication skills required. Confident using Microsoft Office programs such as Outlook, Teams, Excel and Word. Able to create a professional videoconferencing presence and to communicate clearly in-person and by phone. Able to teach groups of people about various topics. Bilingual preferred. Other: The employee must be able to perform the following tasks, among others: Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and addressing the diversity of our work force in actions, words and deeds. Travel: May require some travel. A current, valid driver's license with good driving record is required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Bilingual preferred - Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD Provide nutrition education to WIC participants to assure quality service Determine the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical, dietary and other health-related data Prescribe supplemental foods Implement the Nutrition Education Plan and related curricula Make decisions to disqualify participants Coordinate and deliver individual and group nutrition education consistent with participant’s category, language, and nutrition intervention level in the program - both in-person and virtually Communicate with participant's health care provider as needed for continuation of quality service Provide counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality Provide information about community resources to participants Work in various office positions to support co-workers and participants Accurately interpret WIC policies and procedures both formally and informally Contact participants to re-schedule missed appointments Meet required WIC breastfeeding competencies Promote and interpret WIC services to the Community Participate in outreach activities as needed Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC Comply with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contribute to agency’s caseload, breastfeeding promotion and support, and other department goals. Implement changes as determined by audits in a positive and professional manner Trained in Disaster Response in accordance with skill set Pay Information: The hourly pay range for this position is (CA): $18.78/hr. - $21.17/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED Education: Graduation from a four year college or university with a degree in Nutrition, Dietetics or other Nutrition related field. Experience: Knowledge of the WIC program and maternal child health preferred. Must have experience working with the public. Must have the ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population. Skills and Abilities: Excellent verbal/written communication skills required. Confident using Microsoft Office programs such as Outlook, Teams, Excel and Word. Able to create a professional videoconferencing presence and to communicate clearly in-person and by phone. Able to teach groups of people about various topics. Bilingual preferred. Other: The employee must be able to perform the following tasks, among others: Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and addressing the diversity of our work force in actions, words and deeds. Travel: May require some travel. A current, valid driver's license with good driving record is required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE Bilingual preferred - Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5:00 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5:00 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5:00 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5:00 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. WHAT WOULD GIVE YOU AN EDGE Bilingual Spanish or Arabic BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! COVID VACCINATION REQUIREMENT: The American Red Cross requires new hires in this location or position be fully vaccinated against COVID-19 as a condition of Employment. This means in this location or position you must be fully vaccinated against COVID-19 by the start of employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire. WHAT YOU NEED TO KNOW (Job Overview): When you join our team, you will be utilizing your nursing experience to assist with every step of the blood collection process. As a charge nurse you will lead a team, draw blood and, on occasion, supervise blood drives. This includes collaborating & leading with your team to transport and setup equipment at the collection sites in local communities or leading the team at our fixed site locations. You will be creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. To learn more about being a member of our team and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $50.00. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Registered nurse license required (RN) or Licensed Practical Nurse (LPN) required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior leadership experience in healthcare setting BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! COVID VACCINATION REQUIREMENT: The American Red Cross requires new hires in this location or position be fully vaccinated against COVID-19 as a condition of Employment. This means in this location or position you must be fully vaccinated against COVID-19 by the start of employment or seek an exemption. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire. WHAT YOU NEED TO KNOW (Job Overview): When you join our team, you will be utilizing your nursing experience to assist with every step of the blood collection process. As a charge nurse you will lead a team, draw blood and, on occasion, supervise blood drives. This includes collaborating & leading with your team to transport and setup equipment at the collection sites in local communities or leading the team at our fixed site locations. You will be creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. To learn more about being a member of our team and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $50.00. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Registered nurse license required (RN) or Licensed Practical Nurse (LPN) required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. Basic computer skills required Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior leadership experience in healthcare setting BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $18.00. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity . Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Standard Schedule: To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations. Schedule is provided 2-3 week in advance Pay Information: Starting rate $18.00. This position is represented by a union contract. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent required Customer service experience and effective verbal communication skills are required A current, valid driver's license with good driving record is required. DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration. Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT etc) Prior leadership experience BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 5% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Job Description Responsible for the administration and management of WIC Site(s). Implements and coordinates the day-to-day functions that support the site(s) Provides input to, implements and contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Continually evaluate WIC services for effectiveness Identify new areas for service which may enhance or expand service to the community Provide for quality control in education and direct service Responsible for security of office Ensure adequate safeguards, safes, locking arrangements, etc., are utilized for the protection of Red Cross WIC property, including inventory items Make sure site is in a clean, safe and orderly condition consistent with chapter standards Complete incident reports accurately and in accordance with agency guidelines Work in various office positions to support co-workers and participants Hires, trains, coaches, counsels and evaluates performance of direct reports. Conduct Individual and team meetings on a regular basis to establish goals, negotiate key responsibilities and provide performance feedback. Ensure all staff have a clear understanding of their job responsibilities and are provided technical guidance and support as required Submit performance evaluations in a timely manner, reflect an honest objective appraisal of performance, appropriate achievable development goals and realistic career planning. Prepare written documentation and counseling statements for staff when appropriate. Comply with labor laws and Chapter personnel policies is demonstrated. Provides nutrition education to WIC participants to assure quality service Determines the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical and other health-related data. Prescribes supplemental foods. Implements agency’s Nutrition Education Plan and related documents. Makes decisions to disqualify participants. Coordinates individual and group nutrition education encounters consistent with participants category, language, and status in the program. Meets required WIC breastfeeding competencies. Communicates with participant's health care provider as needed for continuation of quality service. Provides counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality. Makes available information pertaining to community resources to clients. Delivers nutrition education classes when necessary Provides feedback to WIC admin staff on field tested classes. Carries out any additional assignments required. Pay Information: The salary range for this position is ( C A ): $ 64,480 - $65,769 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Qualifications: Education: Bachelor's degree in Nutrition required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: 1 year of lead or supervisory experience. Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state and local employment laws. Ability to work on a team. Travel: Travel may be required. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bachelor’s degree in Nutrition or related field or equivalent combination of education and experience. MS in Nutrition, nursing or public health preferred. Registered Dietitian preferred. Certified Lactation Educator, IBCLC preferred. Bilingual preferred. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Job Description Responsible for the administration and management of WIC Site(s). Implements and coordinates the day-to-day functions that support the site(s) Provides input to, implements and contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Continually evaluate WIC services for effectiveness Identify new areas for service which may enhance or expand service to the community Provide for quality control in education and direct service Responsible for security of office Ensure adequate safeguards, safes, locking arrangements, etc., are utilized for the protection of Red Cross WIC property, including inventory items Make sure site is in a clean, safe and orderly condition consistent with chapter standards Complete incident reports accurately and in accordance with agency guidelines Work in various office positions to support co-workers and participants Hires, trains, coaches, counsels and evaluates performance of direct reports. Conduct Individual and team meetings on a regular basis to establish goals, negotiate key responsibilities and provide performance feedback. Ensure all staff have a clear understanding of their job responsibilities and are provided technical guidance and support as required Submit performance evaluations in a timely manner, reflect an honest objective appraisal of performance, appropriate achievable development goals and realistic career planning. Prepare written documentation and counseling statements for staff when appropriate. Comply with labor laws and Chapter personnel policies is demonstrated. Provides nutrition education to WIC participants to assure quality service Determines the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical and other health-related data. Prescribes supplemental foods. Implements agency’s Nutrition Education Plan and related documents. Makes decisions to disqualify participants. Coordinates individual and group nutrition education encounters consistent with participants category, language, and status in the program. Meets required WIC breastfeeding competencies. Communicates with participant's health care provider as needed for continuation of quality service. Provides counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality. Makes available information pertaining to community resources to clients. Delivers nutrition education classes when necessary Provides feedback to WIC admin staff on field tested classes. Carries out any additional assignments required. Pay Information: The salary range for this position is ( C A ): $ 64,480 - $65,769 Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Qualifications: Education: Bachelor's degree in Nutrition required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: 1 year of lead or supervisory experience. Skills & Abilities: Excellent interpersonal, verbal and written communication skills. Develop strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state and local employment laws. Ability to work on a team. Travel: Travel may be required. A current, valid driver's license with good driving record is required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Bachelor’s degree in Nutrition or related field or equivalent combination of education and experience. MS in Nutrition, nursing or public health preferred. Registered Dietitian preferred. Certified Lactation Educator, IBCLC preferred. Bilingual preferred. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Provide nutrition education to WIC participants to assure quality service Determine the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical, dietary and other health-related data Prescribe supplemental foods Implement the Nutrition Education Plan and related curricula Make decisions to disqualify participants Coordinate and deliver individual and group nutrition education consistent with participant’s category, language, and nutrition intervention level in the program - both in-person and virtually Communicate with participant's health care provider as needed for continuation of quality service Provide counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality Provide information about community resources to participants Work in various office positions to support co-workers and participants Accurately interpret WIC policies and procedures both formally and informally Contact participants to re-schedule missed appointments Meet required WIC breastfeeding competencies Promote and interpret WIC services to the Community Participate in outreach activities as needed Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC Comply with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contribute to agency’s caseload, breastfeeding promotion and support, and other department goals. Implement changes as determined by audits in a positive and professional manner Trained in Disaster Response in accordance with skill set Pay Information: The hourly pay range for this position is (CA): $18.78/hr. - $21.17/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Graduation from a four year college or university with a degree in Nutrition, Dietetics or other Nutrition related field. Experience: Knowledge of the WIC program and maternal child health preferred. Must have experience working with the public. Must have the ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population. Skills and Abilities: Excellent verbal/written communication skills required. Confident using Microsoft Office programs such as Outlook, Teams, Excel and Word. Able to create a professional videoconferencing presence and to communicate clearly in-person and by phone. Able to teach groups of people about various topics. Bilingual preferred. Other: The employee must be able to perform the following tasks, among others: Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and addressing the diversity of our work force in actions, words and deeds. Travel: May require some travel. A current, valid driver's license with good driving record is required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Aug 29, 2023
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): Provides direct nutrition services to individual clients and small groups enrolled in the WIC Program. Certifies WIC participants; interprets WIC services to the community; functions in various positions as needed; complies with ARC WIC policies and procedures; and performs related duties as may be assigned. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Provide nutrition education to WIC participants to assure quality service Determine the medical/nutritional risk of applicants/participants by evaluating anthropometric, biochemical, dietary and other health-related data Prescribe supplemental foods Implement the Nutrition Education Plan and related curricula Make decisions to disqualify participants Coordinate and deliver individual and group nutrition education consistent with participant’s category, language, and nutrition intervention level in the program - both in-person and virtually Communicate with participant's health care provider as needed for continuation of quality service Provide counsel on nutritional and health-related problems in an empathetic manner, observing sound nutritional practices and participant confidentiality Provide information about community resources to participants Work in various office positions to support co-workers and participants Accurately interpret WIC policies and procedures both formally and informally Contact participants to re-schedule missed appointments Meet required WIC breastfeeding competencies Promote and interpret WIC services to the Community Participate in outreach activities as needed Carry out any additional assignments required to fulfill the mission of the American Red Cross and WIC Comply with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contribute to agency’s caseload, breastfeeding promotion and support, and other department goals. Implement changes as determined by audits in a positive and professional manner Trained in Disaster Response in accordance with skill set Pay Information: The hourly pay range for this position is (CA): $18.78/hr. - $21.17/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Graduation from a four year college or university with a degree in Nutrition, Dietetics or other Nutrition related field. Experience: Knowledge of the WIC program and maternal child health preferred. Must have experience working with the public. Must have the ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population. Skills and Abilities: Excellent verbal/written communication skills required. Confident using Microsoft Office programs such as Outlook, Teams, Excel and Word. Able to create a professional videoconferencing presence and to communicate clearly in-person and by phone. Able to teach groups of people about various topics. Bilingual preferred. Other: The employee must be able to perform the following tasks, among others: Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and addressing the diversity of our work force in actions, words and deeds. Travel: May require some travel. A current, valid driver's license with good driving record is required. BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 4% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Essential Functions/Physical Requirements BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Jun 13, 2022
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive. We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health. A few of the many perks of working with us include: An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives Educational and professional growth opportunities including things like work-related trainings, conferences and webinars A healthy work schedule with flexibility to do remote and in-office work Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations. If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you! WHAT YOU NEED TO KNOW (Job Overview): The Customer Service Administrator (CSA) is an essential function of daily office flow providing excellent external and internal customer service. Reporting to the Customer Service Manager, this position manages front desk services at a WIC office and supports overall ARC WIC agency goals working with a team of CSAs. This position will act as a point of reference for participant needs as well as supporting office staff for administrative tasks, basic technology needs, and troubleshooting. This role also interprets WIC services to the community and provides translation support as needed. Must be available to perform job duties at all American Red Cross WIC locations with prior notice. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Acts as customer service liaison for assigned office (35%) Manages front desk tasks including data collection/screening of participants, verifying eligibility, issuing WIC cards and required forms, restocking supplies, and other administrative tasks as directed. Maintains organized work flow to ensure courteous and timely service. Completes scheduling tasks. Acts as a resource for basic technology troubleshooting and aides staff in escalating technology issues as necessary. Reports office challenges and best practices to manager for continuity of agency customer service. Supports agency customer service needs (50%) Maintains working knowledge of phone system and participant experience on agency phone line. Answers incoming calls, refers participants to appropriate contacts, maintains accurate, up-to-date participant contact information for WIC families. Acts as first point of contact for enrollment inquiries via call, text, and e-mail. Screens new applicants, schedules new enrollment appointments, and explains enrollment process. Completes referral lists for new enrollment requests in a timely manner. Reschedule appointments via two-way texting system and send automated text messages as needed. Follows up on e-mail inquiries from participants through our Contact Us form. Aides participants in use and basic troubleshooting of CA WIC app, WIC online education portal, and ARC WIC website. Interprets WIC services to the community (10%) Provides accurate interpretation of WIC policies and procedures. Participates in outreach activities as needed. Assists with translation services. Meets required breastfeeding competencies. Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC (5%) Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook. Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals. Implements changes as determined by audits in a positive and professional manner. Trained in Disaster Response in accordance with skill set. Standard Schedule: Normal hours are 8 a.m. - 5 p.m. (may vary) including some Saturdays and evenings; flexible schedule as approved by supervisor. Depending on need, may be asked to work at various Red Cross WIC locations in San Diego County. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: High School or equivalent. Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred. Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred. Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required. Essential Functions/Physical Requirements BENEFITS FOR YOU: We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO + Holidays • 401K with 5% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
