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TTEC Rockledge, FL, USA
Sep 18, 2019
Full time
Bilingual Technical Support Representative – Spanish   When everything's connected, how we connect is everything… and we'd like to connect with you too!  We are looking for you to help us deliver amazing customer experiences as a Technical Support Representative with TTEC in Rockledge, Florida.   About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.    Life at TTEC As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading…   What You'll be Doing Deliver amazing customer & technical support in a contact center environment that enables you to experience all of the rewards a large, respected organization has to offer!  You’ll use your interpersonal and technical skills to educate business customers on our products, resolve their issues, and get them back up and running quickly and efficiently.   On a typical day, you'll  Communicate with Spanish speaking customers via telephone or in written form, such as through e mail, chat and forum posts Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues Identify areas of opportunity within your defined scope of support, report on them and help us get better at what we do   Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following: High school education (or equivalent) with engineering or computing focus, if applicable… Some relevant college or tech school preferable. Previous work experience in a call center environment in TSR position or IT related background in general Passion for & commitment to delivering the best support experience in a Business to Business (B2B) environment Ability to adapt to a dynamic work environment with frequent new product releases and updates Ability to communicate effectively with all customer types Ability to analyze, evaluate and resolve complex situations Ability to organize and prioritize workload Ability to educate customer on Client products and capabilities while using Client knowledge base and other common knowledge sources publicly available Technical aptitude with an ability to explain technical concepts to a varied audience Excellent soft and interpersonal skills Proficiency in troubleshooting of multiple computer operating systems (i.e. Windows, Macintosh) Proven ability to support various hardware environments, standard applications (Microsoft Office) Experience using video conferencing tools like Skype for Business, Zoom, Blue Jeans, Citrix, or other Ability to understand cabled and wireless networks Strong email, word processing, and web usage skills Strong understanding of consumer electronics Proficient with Chrome OS (Meetings for Chrome & Zoom specifically) Proficient with Linux (Hardware configuration) Proficient with MacOS (Facetime, Quick time, Zoom, Webex) Proficient with Windows 7-10 Proficient with Support platforms (i.e. Salesforce, ZenDesk, etc.) Biometric/Facial Recognition software/hardware Helpdesk Support and Troubleshooting experience (Hardware and OS driver specific) IT Documentation – Support tickets, bug tracking software Ability to provide detailed instructions on installation of advanced video conferencing systems via email and voice Microsoft Certified Technology Specialist preferred Apply Today   Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).   If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
TTEC Rockledge, FL, USA
Sep 18, 2019
Full time
Bilingual Technical Support Representative – Portuguese   When everything's connected, how we connect is everything… and we'd like to connect with you too!  We are looking for you to help us deliver amazing customer experiences as a Technical Support Representative with TTEC in Rockledge, Florida.   About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.    Life at TTEC As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading…   What You'll be Doing Deliver amazing customer & technical support in a contact center environment that enables you to experience all of the rewards a large, respected organization has to offer!  You’ll use your interpersonal and technical skills to educate business customers on our products, resolve their issues, and get them back up and running quickly and efficiently.   On a typical day, you'll  Communicate with Portuguese speaking customers via telephone or in written form, such as through e mail, chat and forum posts Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues Identify areas of opportunity within your defined scope of support, report on them and help us get better at what we do   Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following: High school education (or equivalent) with engineering or computing focus, if applicable… Some relevant college or tech school preferable. Previous work experience in a call center environment in TSR position or IT related background in general Passion for & commitment to delivering the best support experience in a Business to Business (B2B) environment Ability to adapt to a dynamic work environment with frequent new product releases and updates Ability to communicate effectively with all customer types Ability to analyze, evaluate and resolve complex situations Ability to organize and prioritize workload Ability to educate customer on Client products and capabilities while using Client knowledge base and other common knowledge sources publicly available Technical aptitude with an ability to explain technical concepts to a varied audience Excellent soft and interpersonal skills Proficiency in troubleshooting of multiple computer operating systems (i.e. Windows, Macintosh) Proven ability to support various hardware environments, standard applications (Microsoft Office) Experience using video conferencing tools like Skype for Business, Zoom, Blue Jeans, Citrix, or other Ability to understand cabled and wireless networks Strong email, word processing, and web usage skills Strong understanding of consumer electronics Proficient with Chrome OS (Meetings for Chrome & Zoom specifically) Proficient with Linux (Hardware configuration) Proficient with MacOS (Facetime, Quick time, Zoom, Webex) Proficient with Windows 7-10 Proficient with Support platforms (i.e. Salesforce, ZenDesk, etc.) Biometric/Facial Recognition software/hardware Helpdesk Support and Troubleshooting experience (Hardware and OS driver specific) IT Documentation – Support tickets, bug tracking software Ability to provide detailed instructions on installation of advanced video conferencing systems via email and voice Microsoft Certified Technology Specialist preferred Apply Today   Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).   If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!   Direct link: https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02IG1&src=JB-27120
PeopleTec, Inc. Colorado Springs, CO, USA
Sep 18, 2019
Full time
PeopleTec is currently seeking a  Senior GEOINT Analyst  to support our  Peterson AFB, CO  location.   Duties include: Support GEOINT Division, U.S. Army Space and Missile Defense Command (USASMDC), in the Army Service Component Command GEOINT production unit supporting USASMDC, USSTRATCOM, USNORTHCOM and the National Border Geospatial Intelligence Strategy (NBGIS) Use innovative techniques and applications produce advanced GEOINT analysis (Radar and Electro-optical GEOINT to include: Synthetic Aperture Radar (SAR), Spectral, Polarimetric, Thermal, Panchromatic, Light Detection and Ranging (LIDAR), topographic, GIS, and Full Motion Video (FMV) using the latest commercial and/or DOD and US Government imagery data, and Commercial Off-the Shelf /Government Off the Shelf (COTS/GOTS) analysis software Produce state-of-the-art, fused GEOINT analysis reports in response to validated information requests and federated and internal GEOINT support plans using single-source intelligence reporting, all-source intelligence reporting, and Geospatial Information Systems (GIS) data Create complex, cutting edge GIS reports and/or data based on integration of multiple data sources and types to address military and intelligence decision making and operations planning and execution Provide GEOINT Data Management in a production environment Conduct advanced Geo-spatial-Intelligence analysis primarily with Synthetic Aperture Radar (SAR)   Required Skills/Experience: Strong analytical skills  5 years of experience in spectral or SAR analysis  Flexible scheduling required which will include weekend work, and probable 24x7 support 3 to 5 times a year Familiar with Geospatial Intelligence Management System (GIMS)  Familiar with writings Geospatial Intelligence Need (GINS)  Proficient with the SocetGXP suite of imagery exploitation software tools Familiar with Collection Requirements Analysis Tool for the Enterprise (CRATE) Expertise in creating products using the ENVI or SocetGXP suite of software Strong team player able to thrive in a fast-moving, multidisciplinary environment Experience with and understanding of space assets either terrestrial or on-orbit Energized, passionate, and an effective communicator Travel:  10% Must be a U.S. Citizen An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.   Education Requirements: A minimum of a completed Bachelor's Degree or 10 years of Advanced Geospatial Analysis support is required.   Desired Skills : Experience in other Advanced Geospatial Intelligence disciplines to include thermal is a significant Experience preferred in more advanced imagery tools such as ArcGIS Intelligence Analyst skills       EOE/Minorities/Females/Veterans/Disabled PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,  HR@peopletec.com  and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1197190-145621
PeopleTec, Inc. Colorado Springs, CO, USA
Sep 18, 2019
Full time
PeopleTec is currently seeking a  Senior Spectral/SAR Analyst  to support our  Peterson AFB, CO  location.   Project Overview: Providing Geospatial Intelligence (GEOINT) Support to the U.S. Army Space and Missile Defense (USASMDC) GEOINT Branch. GEOINT Branch mission is to provide GEOINT analytical support to USSTRATCOM, USSPACECOM, and USTRANSCOM. The ideal candidate will have the ability to thoroughly understand remote sensing spectral or Synthetic Aperture Radar (SAR) sensors and conduct exploration activities related to new sensors or new techniques. Candidate will also have the ability to analyze remotely sensed spectral or SAR data and write detailed analysis production reports.   Required Skills/Experience: Strong analytical skills with minimum of 10 years of experience in spectral or SAR analysis Expertise in creating products using the ENVI or SocetGXP suite of software Strong team player able to thrive in a fast-moving, multidisciplinary environment Experience with and understanding of space assets either terrestrial or on-orbit Energized, passionate, and effective communicator Travel:  10% Must be a U.S. Citizen An active DoD Top Secret clearance with SCI eligibility is required to perform this work. Candidates are required to have an active Top Secret clearance with SCI eligibility upon hire, and the ability to maintain this level of clearance during their employment.   Education Requirements: A Master's degree in a Remote Sensing or related field or at least 15 years experience with spectral or SAR analysis is required. Solid hands-on experience is also required.   Desired Skills : Experience in other Advanced Geospatial Intelligence disciplines to include thermal is a significant plus Experience preferred in more advanced imagery tools such as ArcGIS Intelligence Analyst skills    EOE/Minorities/Females/Veterans/Disabled PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address,  HR@peopletec.com  and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1197167-145621
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