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TTEC Englewood, FL
Sep 23, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a  Bilingual Customer Service Representative working remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Full time and Part time opportunities available. Part time hours vary depending on business needs and require weekend availability.  Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. What You’ll be Doing  TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready.  These positions are fulfilling as you support those US residents when they are at their time of need. During a Typical Day, You’ll  Consult with your neighbors on the available services that can support their situation  Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat Respond to customer inquiries with active listening Resolve customer issues with patience and understanding What You Bring to the Role  Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security. Exceptional conversational English verbal and written communication skills Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude Handy with MS Windows and other computer applications High school diploma or equivalent High speed internet connection (>15 mbps) Bilingual in English and Spanish What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career growth and lots of learning opportunities for aspiring minds  And yes...all the competitive pay and performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.  About TTEC  Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.  TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Wichita State University Wichita, KS
Sep 23, 2022
Full time
Wichita State University is seeking a Server Analyst with a strong background in Linux Server administration to join our UNIX/Linux Technical Services team. You will be part of a team that strives to bring security, stability, and reliability to the Wichita State University Linux computing platform, ensuring that we are providing a high-quality service to our customers. Primary responsibilities will include the installation, configuration, security, and ongoing maintenance of the Linux computing platform as well as administration of multiple enterprise applications. Aside from solid Linux skills, a successful candidate will have the following attributes: Collaborative Reliable Agile Sense of urgency Ability to prioritize Attention to detail Strong problem solving and troubleshooting skills If you are a motivated Linux professional looking for an opportunity to tackle a diverse set of responsibilities and help drive innovation in our organization, please consider joining our team. Summary of Responsibilities Installs and maintains the server and storage infrastructure of the University which involves capacity planning, installing hardware and software, tuning performance, configuring backups, trouble-shooting and resolving system problems. Manages select enterprise and infrastructure applications. Essential Functions Monitors and controls equipment in a client and/or server environment. Determines equipment settings and operating instructions and maintaining operating records. Utilizes understanding of client and/or server relationships to identify moderately complex problem sources concerning system operations. Communicates with system users to identify, explain, and resolve moderately complex problems. May act as second-level support for help desk for certain problem resolution. Requirements High school diploma or equivalent by hire date. Six (6) years of experience in server administration. Every 30 hours of college coursework can be substituted for one (1) year of experience. Experience managing Linux Servers. Ability to use and manage VMWare ESXi. Ability to manage server storage. Ability to use and manager enterprise backup solutions. Physical Requirements Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects. Wichita State University is committed to inclusive excellence. WSU is the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities. Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Wichita State University has a clear goal in this regard: to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society. We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas. Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.
Federal Reserve Board Washington, DC
Sep 23, 2022
Full time
I.    JOB SPECIFIC DUTIES AND RESPONSIBILITIES: 1)    Reporting to the senior associate director, associate director oversees the activities of the Advanced Foreign Economies (AFE), Emerging Market Economies (EME), and Trade and Quantitative Studies (TQS) sections.  Provides leadership and support to section chiefs in managing section resources to address the ongoing needs of the division and to assure high-quality resolutions of section responsibilities and critical work demands. 2)    Provides intellectual leadership for analysis, forecasts, and research on U.S. international trade and trade policy, oil and other commodity markets, the interdependence of the U.S. economy and foreign economies, the economies of major advanced economies and emerging market countries and their implications for the United States and the rest of the world. Special attention is given to Canada, the euro area, Japan, and the United Kingdom as well as to China and the emerging market economies of Asia and Latin America. 3)    Assists in identifying topics and analysis relevant for senior officers and/or policymakers. Contributes to the successful delivery of high-quality, policy-relevant information to these groups. 4)    Contributes to the Board- and FOMC-related responsibilities of the division; maintains an active research agenda, including on policy-relevant topics; and supports the research activities of section staff and other members of the division. 5)    Actively coaches and mentors the next generation of talent, provides frequent feedback to grow others’ skills, and promotes good contingency and succession planning. 6)    Promotes engagement, information sharing, and collaboration among staff and others across the division. Actively engages with the line officers in the division and of relevant sections in other divisions at the Board. Oversees joint projects as requested.  Maintains strong working relationships with these groups.  Fosters a diverse and inclusive work environment. 7)    Supports the division’s senior officers, Board members, and the FOMC, by contributing to the strategic direction of the division and the achievement of its objectives and priorities. 8)    Represents the Division, the Board, or the System as needed in interagency, central bank, or international agency meetings, professional conferences, Board committees and/or working groups, or with other internal or external contacts on matters relating to areas of expertise. II.    DIVISION SPECIFIC REQUIREMENTS: The individual is a broad conceptual thinker with a practical orientation and an ability to translate complex economic concepts into applied policy advice and practice. The individual has strong analytical and problem-solving skills, excellent written and oral communications skills, and excellent management and leadership abilities.  As an officer in the IF division, the individual would promote the division’s model of leadership—within the division and across the Board—focused on maximizing the contribution, development, and accountability of all staff in the Division.  Additionally, as an officer, the individual would facilitate the strongest contributions of others by distributing authority, responsibility, and decision-making widely, providing feedback, encouraging initiative and creativity, giving others broad discretion for how to best carry out their jobs, and then holding them accountable for performing at a high level.  Much of the work of IF is conducted by teams of staff.  As a result, it is critical for officers in IF to promote close and effective working relationships among staff working together as a team.  As part of this, officers must act in a way that builds trust and puts the needs and goals of the Board and the Division first.  In particular, it is essential for officers to foster a work environment that allows staff in their lines and across the Division to reach their full potential.  Some key examples of the types of behaviors that officers in IF should demonstrate in this area include: Big Picture Orientation •    Takes a broad view of the external environment; makes connections and devises forward-looking strategies and insights. •    Creates short- and long-term strategies in the service of the public interest based on the division’s and the Board’s missions and external environments. •    Shifts strategic direction in anticipation of, or in response to, key economic or regulatory events. •    Develops insightful analysis, strategies, plans, and tactics that span his/her area of specialty. •    Demonstrates innovation and thought leadership in developing policy and institutional solutions. •    Demonstrates strong leadership and management skills aligned to the Board’s values. •    Keeps skills and knowledge current and aligned to state-of-the-art economic research in the relevant areas as well as economic, political, and social trends that affect the organization. •    Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs. •    Encourages others to broaden their expertise in response to new data, policies, and regulations. One-Board Focus •    Works with others to achieve the best outcomes for Board-wide objectives. •    Consistently seeks the views of Board and System staff involved in complementary or overlapping efforts to solve key problems across the Board and System, and works to reduce duplication of effort. •    Is open-minded towards others’ views, even while disagreeing. Manages and Develops Talent •    Builds individual and team capabilities and holds staff accountable for their performance and development. •    Ensures staff is frequently and accurately evaluated on their performance. •    Provides ongoing feedback to develop the skills and potential of others. •    Develops successors and a talent pipeline for key positions. •    Uses the Board’s people management and development programs to enhance employees’ performance. Experience, Judgment, and Execution •    Influences others by demonstrating sound judgment resulting in effective outcomes. •    Demonstrates self-awareness of the limits of his/her expertise; knows when and how to leverage the experience and expertise of others. •    Creates and maintains an environment in which others can deliver insightful analyses and practical solutions that advance the Board’s strategic priorities. •    Elicits alternative points of view from others and reconciles differences to achieve optimal outcomes. •    Holds self and others accountable to accomplish results in a timely manner with the highest quality execution. Advances Diversity & Inclusion •    Holds self and others accountable for creating an inclusive workplace; actively supports the Board’s diversity efforts.      Employment is also contingent upon meeting the Board’s requirements for accessing information relevant to the job and the completion and satisfactory adjudication of relevant background investigations.   Position offers a hybrid work environment with opportunities to both telework and work onsite. Some onsite presence will be required. III.    KNOWLEDGE/SKILL/EDUCATION REQUIREMENTS:   1)    A Ph.D. in economics, finance or related field is required. 2)    Minimum of 10 years of professional experience in economics or finance related fields generally required after receiving advanced degree. 3)    Minimum of 4 years of successful people-management experience, of which at least 2 years of experience managing people-managers and working at the executive/officer level is required.  Additional experience managing people and people-managers is strongly preferred. 4)    Demonstrated success in conducting research and leading teams of research professionals. Substantial knowledge of international, monetary, and financial economics.  In particular, it is desirable to have a track record of research and policy-relevant analysis in some or all of the following areas: •    Monetary and fiscal policy •    Labor market issues •    Investment and productivity •    Financial crisis •    Trade flows •    Commodity markets •    Forecasting techniques   5)    Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills. 6)    Demonstrated experience and commitment to fostering collaboration and employee engagement. 7)    Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations. 8)    Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products.   9)    Exceptional organizational savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics 10)    Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management. IV.    OFFICER SPECIFIC POSITION RESPONSIBILITIES:   1)    Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies. 2)    Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies. 3)    Fosters a continuous learning culture. 4)    Exercises appropriate judgement and decision-making in complex situations. 5)    Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies. 6)    Demonstrates strong leadership and management skills aligned to the Board’s espoused values. 7)    Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs. 8)    Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills. V.    BOARD COMPETENCIES: 1)    Decision Quality:  Makes timely, thoughtful, strategic decisions 2)    Learning Agility:  Takes responsibility for building organizational agility 3)    Drive for Excellence:  Delivers results by developing shared vision and direction for the organization 4)    Perspective and Strategic Agility:  Leads and acts with the future in mind 5)    Collaborative Relationships:  Sets the tone for collaborative organization 6)    Effective Communication:  Effectively speaks and acts on behalf of the Board VI.    PERSONAL RELATIONSHIPS: 1)    Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility. 2)    Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility. 3)    Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model. 4)    Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities. VII.    INTERNAL MANAGEMENT RESPONSIBILITIES: 1)    Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff. 2)    Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management. 3)    Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility. 4)    Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility. VIII.    POSITION DEMANDS: 1)    Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the division’s and Board’s missions.   2)    Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service. 3)    Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters. 4)    Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings. 5)    Ability to operate under pressure to meet deadlines accurately and in a timely manner.
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