Our roots date back to 1912, when Sam Berman founded Harlem Furniture, bringing furniture directly to customers doors in Chicago. Now, with over 25 locations across Illinois and Indiana, The RoomPlace serves a much wider base of furniture shoppers with the same commitment to meeting personalized tastes. Over the course of these hundred plus years, we have always remained a family-owned and community-oriented businesses, bringing our customers exquisite furniture at affordable prices. This is who we are and what we do every day. Apart from offering great value and service, The RoomPlace has set itself apart by bringing a total-room concept to furniture shopping providing fully coordinated room sets curated by a team of experienced designers. With the continued support of our customers, we are looking into the future with marketing and development plans aimed at continued growth throughout the Midwest.
Do you love helping customers? Are you an organized team player? Do you enjoy a retail environment? Why not make The Roomplace your workplace?
The Roomplace, one of the Midwest’s leading and fastest growing furniture retailers wants YOU! With over 100 years in the business, we have a lot to offer! We are adding to our already amazing family with a top performer, with high growth potential, looking for a great organization like ours. Come join our family and make The Roomplace, Your Workplace! We currently have an opening(s) for a Customer Care Agent.
This Positions Entails:
Receiving inbound calls from customers, drivers and store personnel.
Determining how to address their issues and following through until there is resolution.
Handling inbound/outbound calls including driver calls.
Schedule Technician appointments to service merchandise when appropriate based on warranty.
Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.
Determining what item is being referred to by checking for customer history.
Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).
Probing by asking relevant questions to ensure customer’s needs are being met.
Meeting performance standards as established.
Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.
Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
Performs additional duties as required or requested.
Requirements
Inbound and outbound customer call center experience preferred.
Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownership
Must work well in a team environment
Must have highly developed communication skills both written and verbal.
Must have basic PC skills; Proficient data entry skills helpful
Must be able to sit for extended periods of time
Must be able to use electronic equipment constantly such as a telephone and PC.
Must have great problem solving skills, analytical ability and the ability to memorize procedures.
Must have excellent detail orientation and follow-up skills
Must be self-motivated.
Bi-lingual (Spanish) helpful.
Should have excellent customer service orientation.
Nov 06, 2020
Full time
Do you love helping customers? Are you an organized team player? Do you enjoy a retail environment? Why not make The Roomplace your workplace?
The Roomplace, one of the Midwest’s leading and fastest growing furniture retailers wants YOU! With over 100 years in the business, we have a lot to offer! We are adding to our already amazing family with a top performer, with high growth potential, looking for a great organization like ours. Come join our family and make The Roomplace, Your Workplace! We currently have an opening(s) for a Customer Care Agent.
This Positions Entails:
Receiving inbound calls from customers, drivers and store personnel.
Determining how to address their issues and following through until there is resolution.
Handling inbound/outbound calls including driver calls.
Schedule Technician appointments to service merchandise when appropriate based on warranty.
Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.
Determining what item is being referred to by checking for customer history.
Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).
Probing by asking relevant questions to ensure customer’s needs are being met.
Meeting performance standards as established.
Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.
Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.
Performs additional duties as required or requested.
Requirements
Inbound and outbound customer call center experience preferred.
Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownership
Must work well in a team environment
Must have highly developed communication skills both written and verbal.
Must have basic PC skills; Proficient data entry skills helpful
Must be able to sit for extended periods of time
Must be able to use electronic equipment constantly such as a telephone and PC.
Must have great problem solving skills, analytical ability and the ability to memorize procedures.
Must have excellent detail orientation and follow-up skills
Must be self-motivated.
Bi-lingual (Spanish) helpful.
Should have excellent customer service orientation.