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Onboarding Specialist / Customer Support Specialist

  • Conversion First Marketing
  • Remote (we are located in Spring Hill, Tennessee, USA)
  • Feb 22, 2021
Part time Administrative Administrative Assistant Secretary Help Desk Clerical

Job Description

Hello!

We're looking for a new part-time VA/Admin to assist with client onboarding, project schedules, and customer support requests. We'd love to have a flexible, team-minded individual with excellent attention to detail and excellent English skills - both written and spoken. We have a very high demand for our services, have very steady work, and great office culture. We are looking forward to meeting you!

Onboarding specialists help gather the necessary information required for other roles (Account Strategists, Web Designers, SEO Account Strategists, etc) need to deliver services. In addition, they also log and organize information in CFMs project management systems for easy access and reference, and assist project managers with data entry and task maintenance.

This position will also assist with supporting the admin of incoming support requests from our clientele and manage and oversee the CFM team to fulfill and completion of those tasks. They will communicate with the client for any details needed.

The type(s) of information required by projects vary based upon the nature of the service.
Broadly speaking, services we offer include, but are not limited to:

- SEO
- Website Design/Redesign
- PPC

Background in the above fields is highly preferred but not required.

Requirements:
- Stable Steady Internet
- Be available from 8:00 AM - 5:00 PM Central US Time weekly (Hours will likely be 12 pm - 5 pm CST after an initial training period of 3-4 weeks)
- Be a detail-management pro
- Excellent Spoken & Written English ability

We're looking to start you right away after some interviews.

As part of your interview process, please take the enneagram test and let us know what your number and wing are: https://www.eclecticenergies.com/enneagram/test-2

Occupations

Administrative Support

URL

www.conversionfirstmarketing.com

Salary

$400-$500 USD per month

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About Conversion First Marketing

Conversion First Marketing was officially founded in 2014 after several years of marketing my own brands, SEO Agency, and SEO Director stints. All of these left me with little pieces of knowledge, or "chips", that there were some fundamental improvements that could, and should be made to the way website design and SEO were packaged and sold. From this, the SEO-First Website Design process was created. Those “chips” have turned into so many incredible stories of success for local businesses and their online lead flow.

Conversion First has grown into a reputable and thriving digital marketing agency with SEO and CRO based design at our core. We have a full team of strategists, designers, developers, and leaders that are aligned by skills and core values. The result has been multi-year relationships and a zero “net cost” with the majority of our clients. 100% remote, we’ve forgone the classic “corner office” posturing for a minimal overhead model that keeps our rates accessible while offering comparable (better?) service!

Our name, "Conversion First Marketing", is our promise to utilize your marketing dollars with conversions to revenue. This is our goal and key performance indicator. Whether you choose a website design or SEO /PPC services, we want to build your revenue - not just your rankings.

CFM has been blessed by year-over-year growth and now boasts a staff of 10+ talented team members! Each of our team members is an expert and specialist in their field. This brings together a team that you can trust to keep your website and online marketing campaigns on the cutting edge.

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