Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.
Job Description
Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for Immigration Case Managers to fill the role of Government Site Specialist for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Job Responsibilities
As the Government Site Specialist, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Additional responsibilities for the Senior Specialist include:
Meeting with participants face-to-face regularly as required by government contractual obligations.
Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.
Job Requirements
As the Government Site Specialist you must have excellent interpersonal, oral and written communication skills, and demonstrated tact when interacting with employees, community contracts, government official, and participants. You will also need demonstrated sound judgment and even temperament with the ability to deal tactfully with the public. If this describes you, apply today!
Additional requirements include:
A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
At least two years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field
Bi-lingual language skills, required.
Experience dealing with multicultural clients.
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations
Strong attention to detail and problem-solving skills.
Basic knowledge of immigration laws, regulations, and procedures.
Computer proficiency, including Microsoft Office and the Internet.
Ability to interpret electronic monitoring messages and daily summary reports.
Ability to type 35 words per minute to develop and maintain case records by performing data entry.
Valid Drivers’ License required.
United States citizenship required.
Must live in the United States 3 of the last 5 years(military and study abroad accepted).
Successfully pass pre-employment (post offer) background check and obtain a suitability determination.
Benefits
As a Case Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
Your world of opportunities begins here! Apply today!
Feb 06, 2024
Full time
Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.
Job Description
Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help!
We are looking for Immigration Case Managers to fill the role of Government Site Specialist for the Intensive Supervision Appearance Program (ISAP). This alternative to detention program aims to supervise individuals who are navigating the U.S. immigration court system. In this dynamic role, you will use your criminal justice background and experience in case management to assist ISAP participants following the guidelines of our Department of Homeland Security contract. Utilizing a combination of face-to-face case management meetings, electronic monitoring technologies and home visits to engage participants and drive compliance you will ensure that participants attend court hearings and comply with conditions set by DHS.
This is a great opportunity to continue building your career in criminal justice, psychology and/or social work and case management. If you are passionate about influencing positive changes in the lives of others, this may be the right opportunity for you!
Job Responsibilities
As the Government Site Specialist, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Additional responsibilities for the Senior Specialist include:
Meeting with participants face-to-face regularly as required by government contractual obligations.
Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.
Job Requirements
As the Government Site Specialist you must have excellent interpersonal, oral and written communication skills, and demonstrated tact when interacting with employees, community contracts, government official, and participants. You will also need demonstrated sound judgment and even temperament with the ability to deal tactfully with the public. If this describes you, apply today!
Additional requirements include:
A Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice, or related social services/human service field.
At least two years’ relevant experience in a field related to law, social work, detention, corrections, government, or similar field
Bi-lingual language skills, required.
Experience dealing with multicultural clients.
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations
Strong attention to detail and problem-solving skills.
Basic knowledge of immigration laws, regulations, and procedures.
Computer proficiency, including Microsoft Office and the Internet.
Ability to interpret electronic monitoring messages and daily summary reports.
Ability to type 35 words per minute to develop and maintain case records by performing data entry.
Valid Drivers’ License required.
United States citizenship required.
Must live in the United States 3 of the last 5 years(military and study abroad accepted).
Successfully pass pre-employment (post offer) background check and obtain a suitability determination.
Benefits
As a Case Manager, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. Since we do prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.
Your benefits will include:
Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
Your world of opportunities begins here! Apply today!
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Oct 24, 2023
Full time
POSITION SUMMARY:
Under the direction of the Clinic Director II/GCHC, the Call Center Manager is responsible for the daily operations of the call center and supervision of the call center agents. Their duties include hiring and training Call Center Specialists, establishing goals for call center staff to follow and resolving any customer issues or other call center problems that occur.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hire, onboard, and train call center personnel.
Plan, organize, implement, and monitor call center operations, including but not limited to, the following areas:
Customer service
Appointment Scheduling
Communication with patients/clients, external agencies (e.g. MedPOINT, HCLA IPA, Regal IPA, etc.), and/or staff.
Coach call center staff through challenging customer service issues.
Manage staff by assigning and delegating tasks as needed.
Monitor, coach, and appropriately discipline under-performing staff
Oversee staffing including attendance, tardiness and time off requests and review accuracy and ensure that all direct reports are recording time worked accurately in the PayCom system.
Provide phone coverage due to staff shortages as a result of call outs, vacations, etc.
Analyze call center data and prepare reports for clinic/upper management.
Evaluate staff effectiveness and perform regular check-ins and performance evaluations with direct reports annually and on an as-needed basis.
Lead team meetings and give presentations to clinic management.
Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.
Develop monthly, quarterly, and annual call center goals and action plans.
Prepare work schedule to ensure efficient coverage.
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.
Create personnel and supply budgets for approval.
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.
Work with the patient engagement and retention specialist and/or patient ambassador to coordinate ED/ER follow up patient appointments.
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the Call Center.
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep data safe and secure.
Assist with emergency management and preparedness plans and tasks.
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. On occasion, based on business necessity, staff may be required to work a non-standard schedule.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required. A bachelors’ degree in communications, business management or a related field strongly preferred.
4 years’ experience working in customer service and/or personnel management.
4 years’ experience supervising in a Call Center.
Capable of providing direction and leadership, with a focus on performance and behavior expectations, to the call center team.
Ability to stay calm in stressful situations.
Experience working in a Federally Qualified Health Center preferred.
Bilingual English/Spanish preferred.
Knowledge of:
Basic computer software (Microsoft Office Suite), and phone systems, i.e., RingCentral
Call Center operations management
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Ring Central or similar phone system
Managed care eligibility and authorization process
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV
Possess active listening skills
Communicate effectively with patients, staff, peers, and superiors
Maintain strictest confidentiality of patients
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran/transgender.
Tri-County Health Network (TCHNetwork) a rural non-profit is looking for a leader to join the forming co-leadership team to support the continued growth and development of TCHNetwork with a focus on justice, equity, diversity, and inclusion (JEDI) programming, community organizing, education & training, and policy & advocacy work. This new leadership position involves internal capacity building, developing community relationships, coalition building, and ensuring cultural inclusivity. The Director is responsible for overseeing programming that works to empower, engage, educate, organize, and advocate on behalf of our diverse communities including communities that have been socially and economically marginalized. Duties include managing day-to-day program operations; developing field team; establishing relationships with stakeholders; developing and facilitating local coalitions, advancing our JEDI and advocacy agenda, and ensuring program sustainability. Additionally the final candidate will help assist in the development and implementation of a three-person, shared, non-hierarchical leadership structure to support TCHNetwork’s vision of building vibrant and healthy communities where everyone has the opportunity and ability to thrive.
WHO WE ARE:
For over 10 years, TCHNetwork has remained committed to collaborating with our communities to improving the quality and coordination of health and healthcare services in southwest Colorado by designing initiatives and programs that address barriers to care. We have led the way in implementing innovative and scalable solutions that improve health equity and healthcare access for all.
MINIMUM QUALIFICATIONS:
Fluency in Spanish and English cultures and languages, both oral and written
8+ years' experience working in community-based settings addressing the needs of marginalized communities with growing levels of leadership and responsibility, over time.
5 years minimum experience managing 3-6 entry level positions as well as 2-3 managers/supervisors.
5 years of successful program management experience.
Bachelor's degree in relative field or an equivalent combination of education and relevant professional experience
Professional experience in group facilitation, grassroots outreach, and/or coalition building
Thorough understanding, sensitivity, and appreciation for equity, cultural humility and inclusiveness
Excellent public speaker and community engager
PREFERRED QUALIFICATIONS:
Master’s degree in Public Health or a related field
Strong experience in communication, marketing, and community outreach
2 years lived or worked in a rural community.
Experience conducting trainings on JEDI topics including implicit bias, racism, tolerance, and/or inclusivity/belonging.
2+ years working in a non-profit
Demonstrated capacity and ability to successfully manage start-up initiatives.
Commitment to and connection with rural communities who experience health equity challenges.
Experience creating, implementing and managing grants.
BENEFITS:
Starting salary range is $89,160– $101,000 based on experience. Salary increases once co-leadership structure is implemented.
Great benefits: 80 hours vacation, 80 hours paid holiday, and 48 hours PTO. We pay 100% of your employer-sponsored medical & dental insurance premium after 90 days, offer up to 3% match IRA with immediate vesting, flexible spending account, employee referral program, mental health wellness program, & continued professional development opportunities.
POSITION LOCATION:
Delta and Telluride, CO. Hybrid, work from home position with first 30 days in Telluride, then 3 days a week in the main office in Telluride or satellite office in Delta, CO. A rental home in Telluride is also currently available to rent. No relocation assistance available.
Visit https://tchnetwork.org/jobs/ for a full job description.
Tri-County Health Network is a nonprofit organization committed to collaborating with our communities to improve healthcare for everyone. Diversity, Equity, and Inclusion is at the core of our mission and work in the region. Candidates who are people of color are encouraged to apply.
T o apply, email a cover letter and resume to lynn@tchnetwork.org with “Director” in the subject line. Applications without a cover letter will not be considered.
Jan 20, 2023
Full time
Tri-County Health Network (TCHNetwork) a rural non-profit is looking for a leader to join the forming co-leadership team to support the continued growth and development of TCHNetwork with a focus on justice, equity, diversity, and inclusion (JEDI) programming, community organizing, education & training, and policy & advocacy work. This new leadership position involves internal capacity building, developing community relationships, coalition building, and ensuring cultural inclusivity. The Director is responsible for overseeing programming that works to empower, engage, educate, organize, and advocate on behalf of our diverse communities including communities that have been socially and economically marginalized. Duties include managing day-to-day program operations; developing field team; establishing relationships with stakeholders; developing and facilitating local coalitions, advancing our JEDI and advocacy agenda, and ensuring program sustainability. Additionally the final candidate will help assist in the development and implementation of a three-person, shared, non-hierarchical leadership structure to support TCHNetwork’s vision of building vibrant and healthy communities where everyone has the opportunity and ability to thrive.
WHO WE ARE:
For over 10 years, TCHNetwork has remained committed to collaborating with our communities to improving the quality and coordination of health and healthcare services in southwest Colorado by designing initiatives and programs that address barriers to care. We have led the way in implementing innovative and scalable solutions that improve health equity and healthcare access for all.
MINIMUM QUALIFICATIONS:
Fluency in Spanish and English cultures and languages, both oral and written
8+ years' experience working in community-based settings addressing the needs of marginalized communities with growing levels of leadership and responsibility, over time.
5 years minimum experience managing 3-6 entry level positions as well as 2-3 managers/supervisors.
5 years of successful program management experience.
Bachelor's degree in relative field or an equivalent combination of education and relevant professional experience
Professional experience in group facilitation, grassroots outreach, and/or coalition building
Thorough understanding, sensitivity, and appreciation for equity, cultural humility and inclusiveness
Excellent public speaker and community engager
PREFERRED QUALIFICATIONS:
Master’s degree in Public Health or a related field
Strong experience in communication, marketing, and community outreach
2 years lived or worked in a rural community.
Experience conducting trainings on JEDI topics including implicit bias, racism, tolerance, and/or inclusivity/belonging.
2+ years working in a non-profit
Demonstrated capacity and ability to successfully manage start-up initiatives.
Commitment to and connection with rural communities who experience health equity challenges.
Experience creating, implementing and managing grants.
BENEFITS:
Starting salary range is $89,160– $101,000 based on experience. Salary increases once co-leadership structure is implemented.
Great benefits: 80 hours vacation, 80 hours paid holiday, and 48 hours PTO. We pay 100% of your employer-sponsored medical & dental insurance premium after 90 days, offer up to 3% match IRA with immediate vesting, flexible spending account, employee referral program, mental health wellness program, & continued professional development opportunities.
POSITION LOCATION:
Delta and Telluride, CO. Hybrid, work from home position with first 30 days in Telluride, then 3 days a week in the main office in Telluride or satellite office in Delta, CO. A rental home in Telluride is also currently available to rent. No relocation assistance available.
Visit https://tchnetwork.org/jobs/ for a full job description.
Tri-County Health Network is a nonprofit organization committed to collaborating with our communities to improve healthcare for everyone. Diversity, Equity, and Inclusion is at the core of our mission and work in the region. Candidates who are people of color are encouraged to apply.
T o apply, email a cover letter and resume to lynn@tchnetwork.org with “Director” in the subject line. Applications without a cover letter will not be considered.
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Toll Operator working in Atlantic City, NJ , you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Be the face and smile of the toll collection operations requiring individual service
Classify and college proper toll amounts from motorists traveling through the toll lane
Make change, issue receipts and write insufficient fund slips
Complete operations reports and balance cash deposits at end of shift
What You Bring to the Role
Bilingual in English and Spanish
Your pleasant and customer service-oriented manner
High school diploma or equivalent
Current valid New Jersey driver’s license
Ability to work shifts that will likely include weekends
Ability to walk long distances including across toll lanes and climb or descend stairs while carrying up to 30 pounds
Cash handling experience on a computerized system
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field while on the job. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the area operations manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, National origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-NJ-Atlantic City
Job
: _Customer Care Representative
Nov 07, 2022
Full time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Toll Operator working in Atlantic City, NJ , you’ll be a part of creating and delivering amazing customer experiences.
What You’ll be Doing
Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Be the face and smile of the toll collection operations requiring individual service
Classify and college proper toll amounts from motorists traveling through the toll lane
Make change, issue receipts and write insufficient fund slips
Complete operations reports and balance cash deposits at end of shift
What You Bring to the Role
Bilingual in English and Spanish
Your pleasant and customer service-oriented manner
High school diploma or equivalent
Current valid New Jersey driver’s license
Ability to work shifts that will likely include weekends
Ability to walk long distances including across toll lanes and climb or descend stairs while carrying up to 30 pounds
Cash handling experience on a computerized system
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field while on the job. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the area operations manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, National origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Primary Location
: US-NJ-Atlantic City
Job
: _Customer Care Representative
Tri-County Health Network (TCHNetwork) is looking for a Director of Advocacy & Inclusion to join our executive team. This position supports the continued growth and development of TCHNetwork’s justice, equity, diversity, and inclusion (JEDI) programming, community organizing, education & training, and policy & advocacy work. This involves internal capacity building, developing community relationships, coalition building, and ensuring cultural inclusivity. The Director is responsible for overseeing programming that works to empower, engage, educate, organize, and advocate on behalf of our diverse communities including communities that have been socially and economically marginalized. Duties include managing day-to-day program operations; developing the field team; establishing relationships with stakeholders; developing and facilitating local coalitions, advancing our JEDI agenda, and ensuring program sustainability. TCHNetwork values equity and diversity, and candidates who are people of color are encouraged to apply.
WHO WE ARE:
For over 10 years, TCHNetwork has remained committed to improving the quality and coordination of health and healthcare services in southwest Colorado by designing initiatives that address barriers to care. We have led the way in implementing innovative and scalable solutions that improve health equity and healthcare access for all. TCHNetwork strives to build vibrant and healthy communities where everyone has the opportunity and ability to thrive.
MINIMUM QUALIFICATIONS:
Thorough understanding, sensitivity, and appreciation for equity, cultural humility and inclusiveness
Fluency in Spanish and English cultures and languages, both oral and written
8+ years’ experience working in community-based settings addressing the needs of marginalized communities in Colorado with growing levels of leadership and responsibility, over time.
5 years minimum experience managing 3-6 entry level positions as well as 2-3 managers/supervisors.
Bachelor's degree in relative field or an equivalent combination of education and relevant professional experience
Demonstrated experience in group facilitation, grassroots outreach, and/or coalition building
Excellent public speaker and community engager
BENEFITS:
TCHNetwork offers a competitive benefits package: 80 hours vacation, 80 hours paid holiday, and 48 hours PTO. We pay 100% of your employer-sponsored medical & dental insurance premium, offer up to 3% match IRA with immediate vesting, flexible spending account, employee referral program, mental health wellness program, & continued professional development opportunities.
LOCATION:
First 30 days in office at Telluride or Delta, CO. Then hybrid position between work from home and officing a minimum of 2 days per week in either office. No relocation assistance available
Visit https://tchnetwork.org/jobs/ for full job description.
To apply, email a cover letter and resume to hr-adm @tchnetwork.org with “Director of Advocacy and Inclusion” in the subject line. Applications without a cover letter will not be considered.
Sep 28, 2022
Full time
Tri-County Health Network (TCHNetwork) is looking for a Director of Advocacy & Inclusion to join our executive team. This position supports the continued growth and development of TCHNetwork’s justice, equity, diversity, and inclusion (JEDI) programming, community organizing, education & training, and policy & advocacy work. This involves internal capacity building, developing community relationships, coalition building, and ensuring cultural inclusivity. The Director is responsible for overseeing programming that works to empower, engage, educate, organize, and advocate on behalf of our diverse communities including communities that have been socially and economically marginalized. Duties include managing day-to-day program operations; developing the field team; establishing relationships with stakeholders; developing and facilitating local coalitions, advancing our JEDI agenda, and ensuring program sustainability. TCHNetwork values equity and diversity, and candidates who are people of color are encouraged to apply.
WHO WE ARE:
For over 10 years, TCHNetwork has remained committed to improving the quality and coordination of health and healthcare services in southwest Colorado by designing initiatives that address barriers to care. We have led the way in implementing innovative and scalable solutions that improve health equity and healthcare access for all. TCHNetwork strives to build vibrant and healthy communities where everyone has the opportunity and ability to thrive.
MINIMUM QUALIFICATIONS:
Thorough understanding, sensitivity, and appreciation for equity, cultural humility and inclusiveness
Fluency in Spanish and English cultures and languages, both oral and written
8+ years’ experience working in community-based settings addressing the needs of marginalized communities in Colorado with growing levels of leadership and responsibility, over time.
5 years minimum experience managing 3-6 entry level positions as well as 2-3 managers/supervisors.
Bachelor's degree in relative field or an equivalent combination of education and relevant professional experience
Demonstrated experience in group facilitation, grassroots outreach, and/or coalition building
Excellent public speaker and community engager
BENEFITS:
TCHNetwork offers a competitive benefits package: 80 hours vacation, 80 hours paid holiday, and 48 hours PTO. We pay 100% of your employer-sponsored medical & dental insurance premium, offer up to 3% match IRA with immediate vesting, flexible spending account, employee referral program, mental health wellness program, & continued professional development opportunities.
LOCATION:
First 30 days in office at Telluride or Delta, CO. Then hybrid position between work from home and officing a minimum of 2 days per week in either office. No relocation assistance available
Visit https://tchnetwork.org/jobs/ for full job description.
To apply, email a cover letter and resume to hr-adm @tchnetwork.org with “Director of Advocacy and Inclusion” in the subject line. Applications without a cover letter will not be considered.
The Bilingual Account Implementation Specialist is responsible for consulting with parishes to implement stewardship or fundraising strategies. This role will incorporate the full breadth of OSV products and services to the extent possible as part of the overall solutions. In this role you will be both the consultant and the overall project manager for the engagement.
The incumbent will create a plan to develop Parish relationships which will result in successful engagements at parishes, yielding both high levels of customer satisfaction and attainment of revenue goals for the Parish.
Essential Job Functions:
Manage consulting engagements which result in increased offertory and/or engagement for parishes
Manage all Increased Offertory Programs related operations ensuring achievement of organizational Increased Offertory Program goals
Collaborate with parishes on Increased Offertory related materials and events, ensuring timeliness, accuracy and consistency of messages.
Assist with ongoing measurement of financial success of in Offertory Solution engagements, both for the client and internally.
Develop strong positive relationship contacts at assigned parishes which result in repeat business.
Develop a thorough understanding of diocesan organizations and business processes.
Conduct presentations and workshops as appropriate
Be a strategic partner who proactively offers new solutions to benefit the customers and to help their respective programs.
Provide regular updates and status against plans for OSV management team to include recommendations and business justification to OSV for changes to products and services or new products and services.
Work closely with pre-production and production teams, administrative teams, and others to ensure timely response to client requests, and resolution of any problems.
Coordinate resolution of customer issues in a timely manner making follow up calls as required.
Use CRM and other management systems to enter orders, track progress, and update sales representatives.
Use other tools as needed to provide sales revenue reporting, revenue retention reporting (increased/decreased revenue) and Customer Satisfaction
Ability to travel to conventions, diocesan events, or customer meetings
* Other duties as assigned
Requirements:
Required Skills
Excellent verbal and written communication in both English and Spanish
Ability to manage statistical data in order to assess fundraising effectiveness and devise strategic plans
Ability to discover needs and sell products and services
Strong relationship building skills required
Detail-oriented with the ability to take initiative and work independently
Ability to set and meet goals without supervision
Technical skills to coordinate training and meetings.
Organizational skills with the ability to multi-task
Team player
Problem solving skills
Required Experience
Proficient with Word, Excel, PowerPoint and Outlook
2-3 years of consulting, customer service or project management experience.
Territory planning experience
Training experience
Proven record of revenue results with high levels of customer satisfaction
Experience working with various organizations within the Church with proven success
Completed Business or Communication classes
Knowledge of business management and planning
Fundraising Experience
Bachelor’s Degree is preferred; however, a combination of work experience and education will be considered
Working Environment:
Incumbent will be working in a remote office environment
The incumbent may be required to travel
Supervisory Responsibilities:
None
Oct 06, 2021
Full time
The Bilingual Account Implementation Specialist is responsible for consulting with parishes to implement stewardship or fundraising strategies. This role will incorporate the full breadth of OSV products and services to the extent possible as part of the overall solutions. In this role you will be both the consultant and the overall project manager for the engagement.
The incumbent will create a plan to develop Parish relationships which will result in successful engagements at parishes, yielding both high levels of customer satisfaction and attainment of revenue goals for the Parish.
Essential Job Functions:
Manage consulting engagements which result in increased offertory and/or engagement for parishes
Manage all Increased Offertory Programs related operations ensuring achievement of organizational Increased Offertory Program goals
Collaborate with parishes on Increased Offertory related materials and events, ensuring timeliness, accuracy and consistency of messages.
Assist with ongoing measurement of financial success of in Offertory Solution engagements, both for the client and internally.
Develop strong positive relationship contacts at assigned parishes which result in repeat business.
Develop a thorough understanding of diocesan organizations and business processes.
Conduct presentations and workshops as appropriate
Be a strategic partner who proactively offers new solutions to benefit the customers and to help their respective programs.
Provide regular updates and status against plans for OSV management team to include recommendations and business justification to OSV for changes to products and services or new products and services.
Work closely with pre-production and production teams, administrative teams, and others to ensure timely response to client requests, and resolution of any problems.
Coordinate resolution of customer issues in a timely manner making follow up calls as required.
Use CRM and other management systems to enter orders, track progress, and update sales representatives.
Use other tools as needed to provide sales revenue reporting, revenue retention reporting (increased/decreased revenue) and Customer Satisfaction
Ability to travel to conventions, diocesan events, or customer meetings
* Other duties as assigned
Requirements:
Required Skills
Excellent verbal and written communication in both English and Spanish
Ability to manage statistical data in order to assess fundraising effectiveness and devise strategic plans
Ability to discover needs and sell products and services
Strong relationship building skills required
Detail-oriented with the ability to take initiative and work independently
Ability to set and meet goals without supervision
Technical skills to coordinate training and meetings.
Organizational skills with the ability to multi-task
Team player
Problem solving skills
Required Experience
Proficient with Word, Excel, PowerPoint and Outlook
2-3 years of consulting, customer service or project management experience.
Territory planning experience
Training experience
Proven record of revenue results with high levels of customer satisfaction
Experience working with various organizations within the Church with proven success
Completed Business or Communication classes
Knowledge of business management and planning
Fundraising Experience
Bachelor’s Degree is preferred; however, a combination of work experience and education will be considered
Working Environment:
Incumbent will be working in a remote office environment
The incumbent may be required to travel
Supervisory Responsibilities:
None
The Sales Account Executive is responsible for consulting with English and Spanish speaking parishes, dioceses, and schools across the territory which will result in successful engafements at parishes, schools and dioceses. The Account Executive will incorporate the full breadth of OSV products and services to the extent possible as part of the overall solutions. This role may also be responsible for the overall project manager for customer engagements and the product sales cycle. This position is responsible for following through to close sales and meeting sales goals defined by Sales Manager/Director, maintaining relationships with customers, maintaining and updating customer database, keeping product knowledge current, managing and utilizing OSV resources effectively.
The Account Executive will create a plan to develop relationships across the territory which will result in successful engagements at parishes and dioceses yielding both high levels of customer satisfaction and attainment of revenue goals for the territory. This role reviews territory status on a periodic basis, including customer satisfaction levels, won/lost business, new business and any outstanding issues. The incumbent will provide recommendations for new product and service offerings to product managers.
Essential Job Functions (*=Non-essential tasks):
Sell and manage consulting engagements which result in increased support for parishes, schools and/or dioceses
Manage all related operations ensuring achievement of organizational sales goals as needed
Develop strong positive relationships contacts at assigned dioceses, parishes and schools which result in repeat business
Develop a thorough understanding of diocesan, parish, school organiizations and business processes processes as appropriate
Develop annual revenue and sales plans for assigned territory. This includes understanding key value drivers for those organizations and proposing appropriate OSV solutions to provide value
Conduct presentations and workshops as appropriate
Be a strategic partner who proactively offers new solutions to benefit the customers and to help their respective programs
Provide regular updates and status against plans for OSV management team to include recommendations and business justification to OSV for changes to products and services or new products and services
Work closely with pre-production and production teams, administrative teams, and others to ensure timely response to client requests, and resolution of any problems
Coordinate resolution of customer issues in a timely manner making follow up calls as required
Use CRM to document calls, track opportunities, and assign all order changes
Use other tools as needed to provide sales revenue reporting, revenue retention reporting (increased/decreased revenue) and Customer Satisfaction
Collaborate with production and marketing staff on campaign-related collateral materials and events, ensuring timeliness, accuracy and consistency of messages
Assist with ongoing measurement of financial success of engagements, both for the client and internally
Ability to travel to conventions, diocesan events, or customer meetings
Required Skills
Excellent verbal and written communication
Although not requuired, special consideration will be given to Bilingual candidates who are fluent communicators in both Spanish and English
Ability to manage statistical data in order to drive effectiveness and devise strategic plans
Ability to discover needs and sell products and services
Strong relationship building skills required
Detail-oriented with the ability to take initiative and work independently
Ability to set and meet goals without supervision
Organizational skills with the ability to multi-task
Team player
Problem solving skills
Required Experience
Proficient with Word, Excel, PowerPoint and Outlook
Minimum of 5 years of consulting, customer service or sales experience, including large account management experience
Territory planning experience
Proven record of revenue results with high levels of customer satisfaction
Experience working with various organizations within the Church with proven success
Completed Business or Communication classes
Knowledge of business management and planning
Fundraising Experience
Knowledge of or experience with Catholic school and/or parish markets preferred
Must be willing to travel 50%
Ability to meet daily goals and meet deadlines
Daily customer calls and/or visits in the field
Ability to set up a home office
Evening and weekend work required periodically throughout the year
Knowledge of selling techniques and ability to close sales is preferred, but training will be provided
Self-starter
Must have a valid driver’s license with an acceptable driving record that meets company requirements
Education:
· Bachelor’s Degree is preferred; however, a combination of relevant work experience and education will be considered.
Jul 13, 2021
Full time
The Sales Account Executive is responsible for consulting with English and Spanish speaking parishes, dioceses, and schools across the territory which will result in successful engafements at parishes, schools and dioceses. The Account Executive will incorporate the full breadth of OSV products and services to the extent possible as part of the overall solutions. This role may also be responsible for the overall project manager for customer engagements and the product sales cycle. This position is responsible for following through to close sales and meeting sales goals defined by Sales Manager/Director, maintaining relationships with customers, maintaining and updating customer database, keeping product knowledge current, managing and utilizing OSV resources effectively.
The Account Executive will create a plan to develop relationships across the territory which will result in successful engagements at parishes and dioceses yielding both high levels of customer satisfaction and attainment of revenue goals for the territory. This role reviews territory status on a periodic basis, including customer satisfaction levels, won/lost business, new business and any outstanding issues. The incumbent will provide recommendations for new product and service offerings to product managers.
Essential Job Functions (*=Non-essential tasks):
Sell and manage consulting engagements which result in increased support for parishes, schools and/or dioceses
Manage all related operations ensuring achievement of organizational sales goals as needed
Develop strong positive relationships contacts at assigned dioceses, parishes and schools which result in repeat business
Develop a thorough understanding of diocesan, parish, school organiizations and business processes processes as appropriate
Develop annual revenue and sales plans for assigned territory. This includes understanding key value drivers for those organizations and proposing appropriate OSV solutions to provide value
Conduct presentations and workshops as appropriate
Be a strategic partner who proactively offers new solutions to benefit the customers and to help their respective programs
Provide regular updates and status against plans for OSV management team to include recommendations and business justification to OSV for changes to products and services or new products and services
Work closely with pre-production and production teams, administrative teams, and others to ensure timely response to client requests, and resolution of any problems
Coordinate resolution of customer issues in a timely manner making follow up calls as required
Use CRM to document calls, track opportunities, and assign all order changes
Use other tools as needed to provide sales revenue reporting, revenue retention reporting (increased/decreased revenue) and Customer Satisfaction
Collaborate with production and marketing staff on campaign-related collateral materials and events, ensuring timeliness, accuracy and consistency of messages
Assist with ongoing measurement of financial success of engagements, both for the client and internally
Ability to travel to conventions, diocesan events, or customer meetings
Required Skills
Excellent verbal and written communication
Although not requuired, special consideration will be given to Bilingual candidates who are fluent communicators in both Spanish and English
Ability to manage statistical data in order to drive effectiveness and devise strategic plans
Ability to discover needs and sell products and services
Strong relationship building skills required
Detail-oriented with the ability to take initiative and work independently
Ability to set and meet goals without supervision
Organizational skills with the ability to multi-task
Team player
Problem solving skills
Required Experience
Proficient with Word, Excel, PowerPoint and Outlook
Minimum of 5 years of consulting, customer service or sales experience, including large account management experience
Territory planning experience
Proven record of revenue results with high levels of customer satisfaction
Experience working with various organizations within the Church with proven success
Completed Business or Communication classes
Knowledge of business management and planning
Fundraising Experience
Knowledge of or experience with Catholic school and/or parish markets preferred
Must be willing to travel 50%
Ability to meet daily goals and meet deadlines
Daily customer calls and/or visits in the field
Ability to set up a home office
Evening and weekend work required periodically throughout the year
Knowledge of selling techniques and ability to close sales is preferred, but training will be provided
Self-starter
Must have a valid driver’s license with an acceptable driving record that meets company requirements
Education:
· Bachelor’s Degree is preferred; however, a combination of relevant work experience and education will be considered.
The Hispanic Family Center of Southern NJ seeks a new Executive Director to advance the organization’s mission to meet the physical, mental, social, economic and political needs of the residents of Southern New Jersey and its vision to be an instrument of change and a voice of power for the clients it serves and represents. The Executive Director reports to the Board of Directors.
The ideal candidate will be bilingual/bicultural and have an authentic, inclusive and strategic leadership style; demonstrated social sector management experience; strong finance, fundraising and communications skills, and; a passion for serving the Latino community in Southern New Jersey.
Since 1976, the Hispanic Family Center of Southern NJ (HFC) has met the emerging needs of Southern New Jersey residents with a particular commitment to serve the Hispanic population living in the region. What started as a grassroots advocacy organization delivering behavioral health services has become a comprehensive human services entity with three locations in Camden and one in Gloucester County.
Latinos comprise approximately 70% of the nearly 10,000 clients HFC serves annually through a diverse portfolio of programs and services designed to:
Improve health conditions through counseling, and health education and prevention.
Deliver effective adult education, job training and workforce development.
Advocate for and strengthening children and families.
Provide energy assistance to low-income populations.
Maintain a strong presence in the Latino Community.
HFC has an annual budget of approximately $4,000,000. Major funders include six state agencies as well as several local (regional, county, or city) agencies, private foundations and individual donors. The organization currently employs 49 employees and serves as a field placement site for Masters in Social Work students when possible.
Responsibilities
Provide strategic leadership to advance the organization’s mission, vision and strategic goals.
Ensure the organization and its community recover and build economic and social resiliency in light of the COVID-19 pandemic.
Raise public and policymaker awareness of the organization’s cause and the needs of its community.
Inspire, educate and support the Board of Directors and staff.
Secure and maintain public sector grants and contracts.
Raise unrestricted funds from individual donors and philanthropic grantmakers.
Ensure all programs are adaptive, impactful and inclusive.
Pursue innovative funding strategies and technology solutions.
Directly supervise the Chief Program and Operations Officer, Controller, Human Resources Manager, Fiscal Manager and Director of Program Analysis and Quality Assurance.
Nurture a respectful, equitable and enthusiastic internal culture.
Enhance the organization’s identity and reputation as a trusted and visible Hispanic/Latino community leader and advocate.
Build and strengthen partnerships with local business, civic, community, faith, government and social sector leaders and organizations.
Maintain effective and efficient operational standards, controls and systems for accounting, administration, communications, human resources, finances and technology, including the selection and oversight of contracted vendors and consultants as needed.
Ensure the long-term financial sustainability of the organization.
Key Selection Criteria
A master’s degree in social work, public health or a related social service field is required.
A minimum of five years of relevant social or nonprofit sector management experience is required.
Fluency in English and Spanish is required.
Exceptional verbal, written and social media communications skills.
Experience advocating for and/or serving the Hispanic/Latino community is preferred.
The ideal candidate lives in or less than an hour’s commute to Southern New Jersey (or is willing to relocate to the region).
Salary and Benefits
Compensation commensurate with experience.
Medical, vision and dental coverage (cost sharing of 90% HFC and 10% employee if the employee takes individual coverage and 85%/15% with dependents).
Matching 401K after one year of employment.
Thirteen holidays, 12 vacation days (to start), 10 sick days and 2 personal days.
Group long term disability and group life insurance.
The Hispanic Family Center of Southern NJ has retained the services of Capacity for Change LLC to assist in this search. Interested candidates should submit their resume/CV a cover letter describing their interest in the position and any salary requirements to jason@capacityforchange.com .
The Hispanic Family Center of Southern NJ is an Equal Employment Opportunity employer. This position is not open to any third-party recruiters, consultants and/or staffing vendors.
May 22, 2020
Full time
The Hispanic Family Center of Southern NJ seeks a new Executive Director to advance the organization’s mission to meet the physical, mental, social, economic and political needs of the residents of Southern New Jersey and its vision to be an instrument of change and a voice of power for the clients it serves and represents. The Executive Director reports to the Board of Directors.
The ideal candidate will be bilingual/bicultural and have an authentic, inclusive and strategic leadership style; demonstrated social sector management experience; strong finance, fundraising and communications skills, and; a passion for serving the Latino community in Southern New Jersey.
Since 1976, the Hispanic Family Center of Southern NJ (HFC) has met the emerging needs of Southern New Jersey residents with a particular commitment to serve the Hispanic population living in the region. What started as a grassroots advocacy organization delivering behavioral health services has become a comprehensive human services entity with three locations in Camden and one in Gloucester County.
Latinos comprise approximately 70% of the nearly 10,000 clients HFC serves annually through a diverse portfolio of programs and services designed to:
Improve health conditions through counseling, and health education and prevention.
Deliver effective adult education, job training and workforce development.
Advocate for and strengthening children and families.
Provide energy assistance to low-income populations.
Maintain a strong presence in the Latino Community.
HFC has an annual budget of approximately $4,000,000. Major funders include six state agencies as well as several local (regional, county, or city) agencies, private foundations and individual donors. The organization currently employs 49 employees and serves as a field placement site for Masters in Social Work students when possible.
Responsibilities
Provide strategic leadership to advance the organization’s mission, vision and strategic goals.
Ensure the organization and its community recover and build economic and social resiliency in light of the COVID-19 pandemic.
Raise public and policymaker awareness of the organization’s cause and the needs of its community.
Inspire, educate and support the Board of Directors and staff.
Secure and maintain public sector grants and contracts.
Raise unrestricted funds from individual donors and philanthropic grantmakers.
Ensure all programs are adaptive, impactful and inclusive.
Pursue innovative funding strategies and technology solutions.
Directly supervise the Chief Program and Operations Officer, Controller, Human Resources Manager, Fiscal Manager and Director of Program Analysis and Quality Assurance.
Nurture a respectful, equitable and enthusiastic internal culture.
Enhance the organization’s identity and reputation as a trusted and visible Hispanic/Latino community leader and advocate.
Build and strengthen partnerships with local business, civic, community, faith, government and social sector leaders and organizations.
Maintain effective and efficient operational standards, controls and systems for accounting, administration, communications, human resources, finances and technology, including the selection and oversight of contracted vendors and consultants as needed.
Ensure the long-term financial sustainability of the organization.
Key Selection Criteria
A master’s degree in social work, public health or a related social service field is required.
A minimum of five years of relevant social or nonprofit sector management experience is required.
Fluency in English and Spanish is required.
Exceptional verbal, written and social media communications skills.
Experience advocating for and/or serving the Hispanic/Latino community is preferred.
The ideal candidate lives in or less than an hour’s commute to Southern New Jersey (or is willing to relocate to the region).
Salary and Benefits
Compensation commensurate with experience.
Medical, vision and dental coverage (cost sharing of 90% HFC and 10% employee if the employee takes individual coverage and 85%/15% with dependents).
Matching 401K after one year of employment.
Thirteen holidays, 12 vacation days (to start), 10 sick days and 2 personal days.
Group long term disability and group life insurance.
The Hispanic Family Center of Southern NJ has retained the services of Capacity for Change LLC to assist in this search. Interested candidates should submit their resume/CV a cover letter describing their interest in the position and any salary requirements to jason@capacityforchange.com .
The Hispanic Family Center of Southern NJ is an Equal Employment Opportunity employer. This position is not open to any third-party recruiters, consultants and/or staffing vendors.