Assistant Registrar for Student Services

Posting Details

POSTING INFORMATION

Internal Title

Assistant Registrar for Student Services

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

5

Level

1

Department

Registrar

Job Purpose

The Assistant Registrar for Student Services supervises a team of staff members, Student Services Associates (SSA) assigned to the core operations of the unit. The incumbent is responsible for overseeing the following key functions: registration assistance, grading assistance, transcript assistance, management of interactions through email, online chat, phones and walk-ins, and academic history maintenance. Under the direction of the Associate Registrar for Student Services and Graduation, the Assistant Registrar will coordinate activities and support directly related to the aforementioned key functions and is responsible for the day-to-day management of customer service and student records support. Coordinates the management of all records (paper & electronic) for the entire institution. Serves as the College’s official liaison with the SC Department of Archives and History’s Archives and Records Management Division and ensures proper compliance with established state guidelines.

Minimum Requirements

Bachelor’s degree and three years experience working in a college or university Registrar’s Office. Master’s degree preferred. Supervisory experience is preferred. Experience in records management and EDMS systems preferred. Knowledge and experience with student records, information storage and retrieval systems, digital imaging, and other archiving principles and techniques are helpful and preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Excellent written and oral communication skills required. Requires skillful planning, organizational, analytical and interpersonal skills. Some knowledge and familiarity with the South Carolina Public Records Act and its implications for the College of Charleston. Well versed in the demands and implications of such legislative mandates as FERPA and Graham-Leach-Bliley and how they relate to records management. Ability to apply and enforce records and information management principles and techniques equitably and evenly across various campus units.

Additional Comments Regarding Position

Occasional travel to training sessions and/or conferences. Weekend work twice a year for graduation services and End of Term Processing.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu. 

Salary

*$37,860 - $50,393

Posting Date

02/29/2024

Closing Date

03/14/2024

Benefits

• Insurance:  Health/Dental/Vision
• Life Insurance
• Paid Leave:  Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2024034

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting

https://jobs.cofc.edu/postings/15077

Job Duties

Job Duties

Activity

Plans, coordinates and documents all aspects of the grading and class roll processes for the College, including corresponding and advising faculty & staff about deadlines, policies, and concessions. Manages updates to student standings and enrollment status changes for all undergraduate students.

The Assistant Registrar ensures that all functional areas of the unit within their sphere are adequately staffed and resourced. This requires vigilance to employee schedules and requests for leave. Additionally, the Assistant Registrar is expected to present the needs of their areas to the Associate Registrar and the University Registrar on a regular basis. This requires regular analysis of unit needs and an ability to synthesize relevant data to inform decision-making. Ensures accurate changes are made to the academic history of current and former students as necessary. Oversees and assists with registration and grading activities at the front counter. This involves direct responsibility for processes within Banner that controls these functions. Responsible for assuring the prompt opening of the office (8:30 am) and ensuring the office is secure for the evening (5:00 pm).

Essential or Marginal

Essential

Percent of Time

40

Activity

Reviews student and faculty forms and updates student records in accordance with academic policies in a timely manner. Advises and provides guidance to academic departments and other administrative offices regarding policies and procedures for forms. Forms include but are not limited to, change of grade, deletion from the grade roll, withdrawal due to excessive absences, leave of absence, petition for late withdrawal, withdrawal from college, permission for an undergraduate student to take a graduate course, XXF Memo, deceased student flag, disciplinary suspension/dismissal, and IP grades/placement.

Serves as direct liaison with faculty, staff and administrators from the academic units across campus to troubleshoot any issues and assist in addressing new and/or unique needs related to the Office of the Registrar. Also works with students and parents as needed or elevated by other staff within the unit. Assists with updates to training manuals/materials as necessary and clearly communicates changes to assigned staff. Prioritizes front office daily work; monitors progress and productivity of assigned staff.

Essential or Marginal

Essential

Percent of Time

30

Activity

Assists with the end of term processing. Monitors RO Forms workflows to ensure they are processed in a timely manner. Oversees the registrar and grades email accounts and assists during busy times. Creates the Student Service Associate (SSA) weekly schedule. Ensures the SSA’s are cross-trained and have a general understanding of processes throughout the Office of the Registrar. Responsible for the cross-training of student workers. Evaluates policies and procedures and make recommendations for improvements.

Monitors and evaluates quality control processes for accurate and efficient records management (i.e., document storage, retention, disposal) in the Registrar’s Office to ensure proper compliance with SCDAH and FERPA demands. Meets regularly with internal users to determine information storage and retrieval performance and other automation needs. Consults with and advises Registrar’s staff and other information “feeder” offices on best practices for optimum accuracy and workflow. Works closely with SCDAH on the proper and timely disposal of campus records. Audits RO internal information management systems.

Essential or Marginal

Essential

Percent of Time

15

Activity

Advises and trains employees on proper records storage, retention and disposal methods. Consults with all campus users regarding records management in their respective areas to ensure full campus compliance with state and federal regulations. Audits and evaluates information management systems campus-wide.

Assists with the updating of data and processing of error corrections regarding the National Student Clearinghouse for enrollment and degree files. Interacts with faculty, staff and students on a regular basis. Provides policy interpretation and academic services. Participates in technology updates and new technologies implemented. Oversees the training and evaluation of staff.

Essential or Marginal

Essential

Percent of Time

15