Job Description
Job highlights
- Serve others within your community in their time of need
- Make a difference for others that have had a disaster strike their property
- Be empathetic and show a sense of urgency while communicating through modern technology
- High level performance of water mitigation, tarping, board up, and mold remediation, according to IICRC and Rytech industry standards
- Focus and dedication to providing excellent customer service
- Maintain a clean, properly stocked and organized truck and maintain all company equipment
- Be accessible by phone and participate, as necessary, in the on-call schedule
- Assist in warehousing and facility related tasks when necessary
- Assist other team members as opportunities arise and be a leader for the team when needed
Qualifications
- High School graduate of equivalent
- Valid drivers license and satisfactory driving record
- Good verbal and written and communication skills
- Good customer service skills
- Experience with using mobile software to enter data
- Must be able to prioritize activities and meet deadlines
- WTR – Water Damage Restoration Certification – IICRC
- ASD – Applied Structural Drying Technician Certification – IICRC
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects or equipment
- Lifting, squatting, crawling and crouching is required
Responsibilities
- Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities
- Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
- Completes assigned jobs according to company processes while maintaining quality control on each job
- Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
- Ensures equipment, supplies, vehicles, and products are properly handled
- Reports any equipment malfunction and or damage to supervisor
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
- Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
- Responsible for making daily adjustments to the drying plan based on meter readings
- Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
- Reports to work on time in a clean, complete uniform
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Stand and walk for extended periods of time
- Express or exchange ideas with others quickly, receive and act on detailed information given
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
- Use visual acuity to perform detail-oriented activities
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating
- Be available for normal and after business hours calls
- Be available to conduct mitigation services within normal and after business
hours
Job Type: Full-time
Salary: $22.50 - $27.50 per hour
Expected hours: 35 – 55 per week
Occupations
Building-Construction Inspection, Claims Review and Adjusting, Hazardous Materials Handling, Janitorial & Cleaning, General-Other: Construction-Skilled Trades
Salary
$22-$27 per hour
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