Washington State Business Investigator

At the Department of Licensing (DOL), we strive to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Central Investigations and Audits Unit (CIAU) is recruiting for multiple fact-finding Investigator's for their Inspection team!

Our Business & Professions Division (BPD) has 39 business and professional licensing program and overall manages 42 programs, providing oversight of Combative Sports events, maintaining Uniform Commercial Code filings, administering the Prorate and Fuel Tax program, Performing Rights Society registration and maintaining the Firearms database for law enforcement. Central Services provides support to these programs through coordination of the division's legislative and rulemaking processes, performance measures, contract management, data and reporting, systems oversight, project implementation and OCM support, and stakeholder outreach support.  

Do you have a passion for serving our community and gathering evidence? If so, read on!

Duties

As an Investigator, you will be an integral part of this successful team. Using your abilities, you will be conducting objective investigations into cosmetology industry businesses and take equitable and appropriate administrative action. Using your customer service expertise and your ability to effectively communicate well and at times share best business practices through education of state laws to help prevent further issues. Furthermore, you will safeguard sensitive information and evidence collected during the inspection process. Your efforts will combine accountability, education, and detail inspection collection to help consumer confidence and business effectiveness across the state.
 
Some of what you will do:

• Conduct inspections on business establishments across Washington.
• Provide education and technical assistance to cosmetology industry members.
• Enter inspection data into our internal system and refer to legal compliance when required.
• Gather and document evidence, obtain statements of fact, field investigations and research, analyze, and evaluate information from multiple sources.
• Discuss progress of cases, report findings, and review completion rates with management, supervisors, and other investigators.

Qualifications

What you will bring to the role:

• Two (2) years of relevant experience in the following:
  • Effectively identifying, collecting, organizing, and documenting data in ways that make the information most useful for subsequent assessment, analysis, investigation, and discipline.
  • Communicating effectively both verbally, and written when presenting to stakeholders, Board and Commissions, and/or the public in a clear, concise, and accurate manner.

Experience may be obtained concurrently.

What may help set you apart:

• Three (3) years of professional investigative experience to include: identifying, collecting, organizing data and investigative case writing.
• Bilingual or able to conduct complete investigations in more than one language fluently.
• Training which includes dealing with people who may be confused or misunderstanding expectations.
• Experience and training focused on dealing with difficult work situations and de-escalation skills.
• Familiarity with the basic functions of Microsoft Word, Outlook, and Excel.

Additional Conditions of employment:

• Ability to travel throughout the state for investigations including overnight stays. 
• A valid driver's license.
• Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

https://www.governmentjobs.com/careers/washington/jobs/4485409