ECM Modernization and Workflow Analyst (IT Business Analyst – Journey)

Keeping Washington Clean and Evergreen

The Department of Ecology is hiring an Enterprise Content Management (ECM) Modernization and Workflow Analyst (IT Business Analyst – Journey) within the Administrative Services Division.

Location:

• Headquarters Office in Lacey, WA.
• Upon hire, you must live within a commutable distance from the duty station.

Schedule:

• This position is eligible for telework and flexible schedule options.
• You may telework most of your work time, with at least one day per week required in the office.
• Schedules are dependent upon position needs and are subject to change.

Duties

As the Enterprise Content Management (ECM) Modernization and Workflow Analyst at the Department of Ecology, you will play a pivotal role in defining, optimizing, and supporting digital records processes across the agency. Key aspects of the role include:

Laserfiche Business Solution Development: Leading the analysis and design of business requirements and digital workflows leveraged in the Laserfiche platform for streamlined content and records management.

Process Analysis & Optimization: Driving initiatives to assess, document, and re-engineer business processes; ensuring effective migration and integration of records, both legacy and digital, into Laserfiche.

Compliance & Governance Partnership: Collaborating closely with records managers and compliance experts to map, automate, and validate business processes so that the agency fulfills all records retention and public disclosure mandates.

User-Centered Design: Translating complex user requirements into actionable Laserfiche solutions through interviews, process mapping, prototyping, and user acceptance testing.

Change Management & Training: Supporting the adoption of Laserfiche through the creation of documentation, training materials, and user support resources to drive digital literacy and ECM best practices across programs.

Cross-Functional Collaboration: Acting as a liaison between end users, IT, and project managers to align requirements, ensure clear communication, and deliver Laserfiche solutions that meet both operational and compliance objectives.

What you will do:

• Analyze and document business processes and requirements to design efficient, compliant Laserfiche workflows in support of agency objectives.
• Collaborate with key partners across programs to map, optimize, and digitize records management practices in Laserfiche.
• Facilitate user requirements gathering sessions, process reengineering workshops, and solution prototyping to align system features with business needs.
• Develop functional specifications, test plans, and conduct user acceptance testing to ensure successful Laserfiche solution deployment.
• Support compliance efforts by translating regulations and retention mandates into actionable Laserfiche configurations and business rules.
• Provide end-user training, develop clear documentation, and deliver ongoing support to maximize adoption of Laserfiche ECM solutions.
• Partner with project managers and IT staff to ensure technical requirements, integrations, and upgrades support strategic digital initiatives.
• Champion continuous improvement by monitoring usage, collecting feedback, and identifying opportunities to enhance Laserfiche-driven business processes.

Qualifications

For detailed information on how we calculate experience, please visit our Recruitment website.

Required Qualifications:

Six (6) years of experience and/or education as described below:

• Experience in business analysis of Information Technology (IT) projects and/or agency-wide initiatives. 
• Education involving a major study in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), Business Administration, or a closely related field, or completion of a two (2) year accredited vocational training program in IT or related program. 

Examples of how to qualify:

• 6 years of experience.
• 5 years of experience AND 30-59 semester or 45-89 quarter college credits.
• 4 years of experience AND 60-89 semester or 90-134 quarter college credits (Associate’s degree).
• 4 years of experience AND completion of a two-year accredited vocational training program.
• 3 years of experience AND 90-119 semester or 135-179 quarter college credits.
• 2 years of experience AND a Bachelor’s degree.
• 1 year of experience AND a Master’s degree or higher.

Desired Qualifications:

• Bachelor’s degree with a focus on business, information technology, project management, business analysis, or related field.

• Two+ years of experience with business and workflow analysis and requirements development for ECM and data management solutions.

• Four years of business analysis experience on IT projects that cross program or agency boundaries.

• Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA), OR completion of a business analyst certification from a university or college.

• Prosci OCM Certification.

• Knowledge of M365 tools (Excel, Word, Visio, PowerPoint, Teams), and Monday.com (or similar enterprise-wide project management system).

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Department of Ecology, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

Supplemental Information

Ecology does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Application Process

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply.

How to Apply

Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach:

• Cover letter, describing your interest in and qualifications for this position
• Resume

Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete.

For detailed application information, please visit our Recruitment website.

Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed.

Need an Accommodation?

If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format:

• Please contact us at 360-407-6186 or careers@ecy.wa.gov
• If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1-800-833-6384.

Questions?

• For specific questions about the position location options, schedule, or duties, please contact John Shields at John.Shields@ecy.wa.gov 
• If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at careers@ecy.wa.gov

About the Department of Ecology

As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.

We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued.

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver,  Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP),  Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives, Combined Fund Drive, SmartHealth *Click here for more information

To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog.

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Ecology Job Opportunities | Careers at Ecology