James City County

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov Shelver Clerk (Seasonal)   $14.78 / hour. Seasonal positions available up to 30 hours per week, June - August.   Williamsburg Regional Library, a nationally recognized, star-rated library, is looking for a public-service focused individual to join our shelver team for the summer. WRL contributes to a strong, informed, and resilient community by providing access to resources, programs, and public spaces. WRL delivers outstanding and equitable library services to all members of a diverse region. Shelver Clerks perform responsible work processing incoming library materials on an automated system, keeping library shelves in order and handling simple administrative support duties. WRL offers a collaborative, collegial, and flexible work environment with an emphasis on always adapting to meet the changing needs of our users. WRL is committed to equal opportunity in its employment practices. WRL values diversity and invites applications from all candidates, including those who identify with underrepresented groups. Responsibilities: Checks in library materials on automated system; changes the status of items on computer as needed. Checks and empties all book and audiovisual drops; clears tables and shelving carts of library materials. Sorts and shelves library materials; shelf reads to maintain shelf order; adjusts collection as needed to relieve overcrowding. Assists in the opening and closing of the library and maintaining neatness of public areas of library. Assists with implementing new procedures; assists supervisor with training of new Shelver Clerks. Performs general administrative support duties such as making copies of handouts and other materials as needed. May participate in library-wide committees or initiatives, or attend staff development programs, workshops or conferences.   Requirements: Any combination of education and experience equivalent to a high school diploma; some experience in a library; customer service experience preferred. Must possess reliable transportation to work site(s). Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite. Ability to compare names and numbers quickly, resulting in a working knowledge of the Dewey Decimal System; learn and work with the integrated library system; understand and quickly, accurately and independently carry out oral and written instructions; work under minimal supervision; work well with staff members and maintain good work habits in an open space; follow through on numerous details and work well under pressure.   Click here ​ for full job description. Accepting application until 11:59PM EST on 05/03/2024. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov Section Chief (Inspections) $64,283 - $100,916 / year DOQ +  Full-Time County Benefits . James City County’s Building Safety and Permits Division seeks an individual to perform advanced work supervising staff to ensure compliance of residential, commercial, industrial, and institutional structures with the Virginia Uniform Statewide Building Code and appropriate County ordinances. Responsibilities: Responsible for the effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work and related activities. Manages the inspection process to ensure even distribution of work and schedules and deadlines are met; assigns field inspections and investigations; issues written determinations of compliance when required; handles unsafe structure complaints. Manages plan review process; reviews plans of residential, commercial, industrial and institutional structures with lead inspectors to ensure familiarity with proper inspection methods and procedures; works in partnership with contractors, builders, citizens, and other County departments and outside agencies. Assists director with interpretations of policies, codes, and regulations; assists staff in the proper use of the governing code and administrative office procedures; keeps staff informed of code changes; participates in the review of new and revised codes. Supports the director in the administration of the division; collaborates with staff to ensure that functions of the division are completed; may manage the division in the director’s absence. Requirements: Any combination of education and experience equivalent to a Bachelor’s degree in engineering, architecture, or related field; licensed by the Commonwealth of Virginia as a registered architect or professional engineer preferred; and, some experience in plan review or inspection, interpreting and applying the codes, related laws and ordinances and progressively responsible supervision. Must possess or be able to obtain the following certifications from the Commonwealth of Virginia within 18 months of hire date: Building Plans Examiner Residential Plans Examiner Residential Energy Plans Examiner Must possess or be able to obtain a Certified Building Official certification from the Commonwealth of Virginia within 36 months of hire date. Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Advanced knowledge in building code enforcement and administration; considerable knowledge of the means and methods of construction; knowledge of leadership techniques, principles and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite. Ability to understand and correctly interpret and apply codes, related laws, and ordinances; read and understand construction documents; use automated data systems; develop and implement office policies and procedures; maintain effective working relationships with contractors, building owners, and the public; enforce codes with firmness, tact, and impartiality; recognize deficiencies and non-compliance in design and work.   Click here ​ for full job description. Accepting applications until 04/30/2024. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov Park Attendant – Freedom Park $15.76/ hour or higher DOQ. On-Call position available. James City County Parks and Recreation is seeking self-guided and motivated applicants to perform responsible service work in the daily operation of our award-winning parks. If you enjoy nature, history, sports, and most importantly, working outdoors, here’s an exciting employment opportunity for you to get paid to do what you enjoy. The department operates 19 parks, including trails and playgrounds, from Chickahominy Riverfront Park to Jamestown Beach Event Park, Upper County Park to Veterans Park (Kidsburg), and Little Creek Reservoir Park, Freedom Park, James City County Marina, Warhill Sports Complex, the Skate Park, and more. Positions are currently available at Freedom Park. Applicants must have flexible available and available to work evenings and weekends. Candidates should discuss availability during the hiring process.   Responsibilities: Assist customers and visitors in-person, through email and over the telephone, and may collect fees events, reservations and concession operations. Open and close the park; direct visitors to park areas, and monitor activities to ensure compliance with park rules and usage guidelines Maintain the cleanliness of assigned parks that includes emptying trash cans, picking up litter, cleaning restrooms and picnic shelters, and conducting inspections on equipment, grounds and park structures Perform minor repairs and maintenance on equipment, grounds and any park structures; may be assigned projects, for example, planting flowers, installing and repairing fencing, picnic tables, park grills and signs, painting, supporting park programming, special events, sports tournaments and more. Requirements: Some work experience, which shall have involved assisting the public, general record keeping and handling money. Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Must possess, or be able to obtain within 60 days of hire, certification from the American Red Cross in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults and Child). Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. Skill in use of computer software including Microsoft Office Suite. Ability to communicate with the public and coworkers in an effective, professional and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions. Click here for full job description. Accepting applications until filled. Cover letters and resumes may also be attached, but a  fully-completed application is required in order for your application to be considered.   Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov Child and Family Program Manager $64,283 / year or higher DOQ + Full-time County Benefits The James City County Social Services Department seeks an individual to perform advanced work managing aspects of program development, process improvements, quality assurance and staff development for the provision of the Child and Family Services Programs of the Department of Social Services. Works collaboratively with agency staff and community partners to bring about system change and process improvements. Responsibilities: Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing, and assigning work and related activities. Provides guidance and leadership in accordance with established policies and procedures to ensure compliance with federal, state and local policies, objectives and processional standards for assigned social services programs, to include Child Protective Services, Foster Care, Adoption, and Family First Prevention Services Act. Performs evaluation of program processes, effectiveness, and quality of service delivery; tracks and monitors outcomes; collects and analyzes data to guide program evaluation and process improvements. Develops and leads training for related program areas. Works collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation. Represents the agency on interagency councils, committees, community agencies and groups, both public and private; establishes cooperative programming with other agencies, departments, and human service organizations; works with community groups and leaders to develop program needs. Provides 24-hour on-call supervision for critical programs and consultation on after-hours emergencies.   Requirements: Bachelor’s degree in a Human Services field or in related field required; considerable experience in Human Service programs; supervisory experience or work experience in a leadership role; master’s degree preferred. Considerable experience in assigned program area/human service programs and completion of required training program. Must possess reliable transportation to work site(s). Knowledge of social work principles and practices including federal, state and local regulations affecting human service programs; programs, social economic trends and behaviors that impact the delivery of human services; case management techniques, principles and practices to evaluate and coordinate the delivery of public assistance to customers and their families; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff; principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite. Ability to establish and implement effective administrative programs and procedures; establish priorities for the completion of work in accordance with sound time-management methodology; handle a variety of human services issues with tact and diplomacy in a confidential manner; express ideas concisely orally and in writing; establish and maintain effective working relationships with staff, other County officials and the public. Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees and the public; maintain complex records, assemble, and organize data, and prepare reports from such records; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision.   Click here to see a full job description. Accepting applications until the position is filled. The submission of a cover letter and resume is recommended; a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Accounts Payable Specialist $45,704 - $58,448 /year or higher DOQ + Full-time County Benefits The James City County Financial & Management Services Department seeks an individual to perform responsible work preparing, maintaining, and reviewing fiscal or related accounts; maintains County and fiscal agency official financial records, reviews disbursement vouchers and issues checks, and assists in preparing and distributing various financial reports. Responsibilities: Computes, audits, inputs, balances, processes, prints and distributes checks, uploads ACH files, and enters wire information based on received invoices, travel requests, refunds, juror payments and other requests for reimbursements. Routes invoices from vendors to the appropriate department or agency for approval and coding. Reviews documents for appropriate charges, coding, receipts, forms and compliance with federal, state and County procedures. Reconciles invoices, statements, and receiving reports with purchase orders for price, quantity, and accuracy. Responds, both verbally and in writing, to a variety of inquiries from the public, vendors, County offices or fiscal agencies. Interprets County policies and applicable state policies to vendors, the public and other County employees. Maintains filing system for payments and outstanding purchase orders.   Requirements: Any combination of education and experience equivalent to a high school diploma and considerable experience in accounting, bookkeeping, or statistics with the ability to work in a Windows environment. Must possess reliable transportation to work site(s). Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and, standard office procedures, practices, and equipment; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite. Experience in Enterprise ERP (MUNIS) preferred. Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; maintain complex records, assemble and organize data, and prepare reports from such records; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision. Click here to see a full job description. Accepting applications until position is filled. The submission of a cover letter and resume is recommended; a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov Custodial Services Supervisor $39,968 / year or higher DOQ +  Full-Time County Benefits . James City County’s General Services Department seeks an individual to perform responsible work overseeing, directing, and supervising employees responsible for performing custodial and manual work in the care and cleaning of County facilities; and performing custodial and manual work as necessary. Responsibilities: Provides effective supervision of assigned staff including selection, performance management, employee relations, training, prioritizing and assigning work, and related activities; maintains leave records and time sheets; inspects completed work for conformance to established standards. Assists the Security and Custodial Superintendent with overseeing and scheduling employees responsible for performing custodial and manual work in support of functions at Legacy Hall; is the liaison between General Services and the Legacy Hall Coordinator/Parks and Recreation; represents the Security and Custodial Superintendent on various occasions, acts in the absence of the Security and Custodial Superintendent. Assists in the administration of the pest control and custodial contract requirements; coordinates work within various County buildings in conjunction with Building Coordinators. Inputs daily work orders with supply costs and employee time; monitors and orders supplies for all County facilities and schedules deliveries based on inventory reorder points. Assists with routine cleaning tasks such as dusting or polishing chairs, desks, tables, shelves, and other furniture; washes windows, woodwork, and walls; gathers and disposes of trash; assists with setup and tear down for functions and events. Cleans restrooms; operates carpet shampooers and high-powered buffers on floors; vacuums, sweeps, dust mops, strips and waxes floors. Performs preventive maintenance on all cleaning equipment; manages the preventative maintenance contract; develops budget for equipment needs. This job is considered essential personnel and will be required to work during and following natural disasters and emergency situations. Requirements: Any combination of education and experience equivalent to a high school diploma; considerable custodial experience; supervisory experience preferred. Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and acceptable driving record based on James City County criteria. Knowledge of cleaning methods, materials, and equipment to include the operation of heavy commercial cleaning equipment such as high- powered buffers and vacuums; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; appraising principles, methods, practices and techniques; leadership techniques, principles and procedures to assign work, schedule, supervise, train and evaluate the work of assigned staff. Skill in developing and maintaining cooperative and professional relationships with employees and the public; effectively responding to routine inquiries and disputes; planning and organizing daily work routine; establishing priorities for the completion of work to meet strict deadlines. Ability to use equipment and cleaning materials efficiently and economically; establish and implement effective administrative programs and procedures; plan and organize daily work routine; establish priorities for the completion of work in accordance with sound time management methodology; use logic and reasoning to understand, analyze and evaluate situations and exercise good judgment to make appropriate decisions; listen and understand directions, information and ideas presented verbally or in writing; handle a variety of customer service issues with tact and diplomacy and in a confidential manner. Click here ​ for full job description. Accepting applications until the position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov    

The James City Service Authority seeks an individual to perform responsible work related to the operation and administration of residential and commercial water meter service.  Salary negotiable depending on qualifications +  Full-Time County Benefits . There are four levels in the Meter Reader series distinguished by the level of work performed and the qualifications of the employee.   Classification Title                    Salary Range              Salary Meter Reader Apprentice           Grade 9                        $37,398 / yr or higher DOQ Meter Reader Specialist I           Grade 10                       $39,968 / yr or higher DOQ Meter Reader Specialist II         Grade 11                       $42,734 / yr or higher DOQ Meter Reader Specialist III        Grade 12                       $45,704 / yr or higher DOQ     Responsibilities: Locates residential and commercial water meter for assigned addresses; records meter readings for billing purposes using both manual and automated equipment methods. Delivers water service notifications to customers with delinquent accounts; terminates water service for nonpayment as directed. Investigates customer complaints; communicates results of investigation to customers. Inspects meters for possible source of leakage and determines severity of leak; determines responsibility for leak issue; replaces or makes minor repairs on leaking, damaged or improperly functioning residential and commercial meters. Uploads and downloads routes for billing purposes; prints route reports; creates and closes work orders related to field activity. (Specialist II) Coordinates activities with the Customer Service Billing Department to ensure accurate and timely utility billing and service order completion; operates and maintains assigned vehicles; ensures daily safety and general vehicle appearance checks; schedules preventative maintenance service; prepares and maintains a variety of records, logs, work orders, and/or other related documentation. (Specialist III) Serves as a Lead to lower-level meter reading staff, which includes prioritizing and assigning work; trains staff on work methods and procedures; ensures staff abide by all JCSA safety protocols and mandatory training; reviews meter reading routes, determines the most efficient reading pattern and performs the most difficult corrections or revisions; conducts field readings of residential and commercial meters and logs results utilizing established guidelines; evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters; considers the relative costs and benefits of potential actions to choose the most appropriate one. Performs other duties as assigned.   Requirements: Any combination of education and experience equivalent to a high school diploma. Must possess, or be able to obtain within 30 days, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite; effective verbal and written communication skills. Ability to perform sustained physical activities; work under disagreeable conditions such as exposure to weather and varying topography; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures.   Position Level Requirements Meter Reader Apprentice  Some experience working with the public in a customer service role. Meter Reader Specialist I  Some work experience working with the public and reading meters. Knowledge of the proper use of meter reading equipment and the workings and characteristics of water meters. Must meet all requirements of Meter Reader Apprentice; successfully complete required training for Meter Reader Specialist I as determined by department. Meter Reader Specialist II Considerable work experience involving public contact, previous experience reading meters. Knowledge of the proper use of meter reading equipment and billing procedures including knowledge of the workings and characteristics of a variety of water meters. Skill in troubleshooting and repairing water meters. Must meet all requirements of Meter Reader Specialist I; successfully complete required training for Meter Reader Specialist II as determined by department. Meter Reader Specialist III Extensive work experience involving public contact, previous experience reading meters. Knowledge of the proper use of meter reading equipment and billing procedures including knowledge of the workings and characteristics of a variety of water meters. Comprehensive geography knowledge of the department’s service area, and ability to read maps as well as utilize a global position system unit and the geographic information system. Must meet all requirements of Meter Reader Specialist II; successfully complete required training for Meter Reader Specialist III as determined by department.   Click here for full job description. Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered.   Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jcsava.gov .  

$14.78 / hour; Seasonal positions available (up to 40 hours/week, April-September) Williamsburg Regional Library, a nationally recognized, star-rated library, is looking for public-service focused individuals to join our summer reading team. Summer Reading Assistants perform responsible work conducting youth story times and other tasks facilitating summer reading at Williamsburg Regional Library Buildings and occasionally at various outreach sites. WRL contributes to a strong, informed, and resilient community by providing access to resources, programs, and public spaces. WRL delivers outstanding and equitable library services to all members of a diverse region.   WRL offers a collaborative, collegial, and flexible work environment with an emphasis on always adapting to meet the changing needs of our users. WRL is committed to equal opportunity in its employment practices. WRL values diversity and invites applications from all candidates, including those who identify with underrepresented groups. Responsibilities: Performs all aspects of summer reading that includes talking with, and listening to children, awarding incentives, and maintaining records of progress. Prepares and performs age-appropriate story times and assists with other youth programs, including outdoor programs. Collects, records and reports summer reading statistics. Maintains appropriate supplies of summer reading materials, including prizes and incentives. Assists with library operations including emptying book drops, shelving materials, and maintaining the children’s area.   Requirements: Any combination of education and experience equivalent to a high school diploma; some college and/or public library experience preferred; some experience working with youth. Skill in working with children and caregivers, along with excellence in customer service. Basic computer literacy skills. Ability to interact and communicate with youth and adults in a pleasant and effective manner; accurately collect, record and report summer reading statistics; independently plan and organize daily work and special projects, set priorities, use time effectively and meet deadlines.   Click here ​ for full job description. Accepting applications until filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Spray Technician   $39,968 or higher DOQ + $2,000 Sign On Bonus +  Full-Time County Benefits .   James City County’s General Services Department is hiring a Spray Technician to perform responsible work in the area of pesticide maintenance for County parks and other grounds and planted areas throughout James City County. Signing bonus of $2000 is offered to eligible candidates. Responsibilities: Oversees work of team members during operations including accountability for job completion, materials selection, coordination of logistics, and overall welfare and performance of assigned personnel. Maintains records of assigned work including work performed, pesticide usage, equipment repair and maintenance, and maintains an inventory of necessary pesticides and fertilizers. Prepares and maintains a variety of logs and reports; assists in ordering supplies and tracking inventory. Performs preventive maintenance on equipment as needed; may review new equipment, chemicals, etc. This job is considered essential personnel and will be required to work during and following natural disasters and emergency situations. Requirements: Any combination of education and experience equivalent to a high school diploma; considerable experience in the operation of grounds-keeping equipment and in landscape techniques and some experience in overseeing the work of others preferred. Must possess a valid Virginia Commercial Driver’s License and have an acceptable driving record based on James City County’s criteria. Must possess and maintain certification for application of herbicides, fertilizers and certain insecticides. Knowledge of landscaping and grounds care techniques and operation of relevant equipment to include pesticide and pesticide application using both high and low pressure systems; equipment operation and safety regulations; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in computer software especially Microsoft Office Suite; equipment usage and pesticide application. Ability to plan, coordinate and guide the work of others; perform strenuous physical labor; establish and maintain effective working relationships with both County staff and the public; follow oral and written instructions.   Click here ​ for full job description. Accepting applications until filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Care Team Nurse Case Manager (Limited Term) $52,339 / year or higher DOQ + Full-Time County Benefits .   James City County seeks a talented individual to join our Social Services Department in a rewarding opportunity with many growth and development opportunities. Limited-term positions are continued based on available funding and the needs of the department, with a high potential for extension beyond the initial term. Position has a 8am-5pm schedule with some flexibility required depending on the needs of families served. If you're passionate about making a positive impact on the well-being of children and the people who care for them, we invite you to apply. Help us continue to create a healthier community! Responsibilities: Conduct health assessments for children and families, aiding in the development of health goals. Provide ongoing case management services, including referrals, monitoring, home visits, and health education; ability to produce accurate and timely case notes/documentation. Collaborate with community professionals to coordinate care and services. Assist families in establishing and maintaining a medical home, aid in organizing/scheduling appointments/follow-up care, and advocacy during some medical appointments. Provides assessment of health care needs for children and their families and assists families with developing health goals as identified through the assessment. Provides community education and consultation services for children and families. Documents accurately and timely for enrollment paperwork, reports, assessments, goal plans, and other required forms.   Requirements: Requires Licensed Professional Nurse (LPN) or Registered Nurse (RN) licensed from the Commonwealth of Virginia; experience working with children and families. Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Knowledge of 2 generational model and with a trauma informed lens, knowledge of treatment modalities and disorders, to include mental and substance abuse, as well as knowledge of medications, indications, and contraindications to assist with health case management. Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skills in recording, interviewing, assessing, decision making, and treatment planning. Skill in use of computer software, especially Microsoft Office Suite; and oral and written communication Ability to analyze and use judgment in accomplishing diversified duties; think independently within the limits of policies, standards, and precedents. Must be able to work a flexible schedule, including some nights and weekends.   Click here ​ for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application is required for your application to be considered.   Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Senior Accountant   $56,036 / year or higher DOQ + Full-Time County Benefits .   James City County’s Financial and Management Services Department seeks an individual to perform experienced accounting work including but not limited to preparing financial schedules and reports and managing capital assets and leases for the County and its fiscal agencies.   Responsibilities: Manages capital assets and leases for the County and its fiscal agencies to include computing, preparing, and maintaining all journal entries and schedules for the addition, disposal, and depreciation of the capital assets and amortization or modification of any leases. Oversees all inventory processes for capital assets to include developing policies and procedures. Prepares complex schedules, research, account analysis, and other material necessary for preparation of financial statements, ledgers, reports, and taxes. Coordinates and prepares cash balancing with the Treasurer’s Office for the County. Computes, prepares, and inputs data for journal entries; reconciles accounts, subledgers, and system modules to the general ledger.   Requirements: Any combination of education and experience equivalent to a Bachelor’s degree in accounting or related field and considerable accounting experience using complex financial systems; local government accounting experience preferred. Must possess reliable transportation to work site(s). Knowledge of principles, methods, and practices of accounting, tax, ledger recording, balancing, and financial reporting; Generally Accepted Accounting Principles (GAAP); knowledge of Governmental Accounting Standards Board (GASB) statements; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, especially Microsoft Office Suite; Tyler Enterprise ERP (MUNIS) preferred. Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other County employees and the public; maintain complex records, assemble and organize data, and prepare reports from such records; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision.   Click here ​ for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Senior Customer Service Representative $35,006 / year or higher DOQ +  Full-Time County Benefits . James City County Recreation Center is seeking someone who wants to have fun at work but is also enthusiastic and hard-working with a “people-first” attitude! The James City County Recreation Center and Abram Frink Community Center are a part of the award-winning James City County Parks & Recreation department and are looking for someone to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and, provide information in response to inquiries not only about the Centers but also James City County and all that it has to offer. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.  The work schedule will primarily be Monday-Thursday 12:15-9:15 p.m., Friday 11:15 a.m. -8:15 p.m., with rotating weekends. Responsibilities: Supervises work of team members during operations including accountability for job completion, coordination of logistics and overall welfare and performance of assigned personnel; assists with payroll tracking and approvals; creates weekly work schedules for assigned staff; completes performance evaluations for assigned staff; assists in the coordination and execution of staff trainings. Ensures the safety and regulates conduct of center patrons; enforces center policies, rules, and regulations; provides customer service to patrons, including handling customer conflict and complaints; issues trespass warnings and enforces behavioral consequences grid. Assists in development of procedures, guidelines, rules, and regulations for the operation of the recreation center; assists in the implementation of emergency action plan and responds to emergencies. Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports; processes customer refunds; keeps inventory of office supplies and point-of-sale items and places orders. Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, shelters and locker rooms; performs minor repairs and maintenance on equipment, grounds and any facility structures; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons; schedules the use of meeting rooms and coordinates group rentals; assists with the setup of tables and chairs, audiovisual equipment as needed. Completes monthly reports.   Requirements: Any combination of education and experience equivalent to a high school diploma; some work experience which shall have involved assisting the public, general record keeping and handling money; some supervisory experience preferred. Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Must possess, or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardio Pulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child). Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. Skill in use of computer software including Microsoft Office Suite and Sign-ups. Ability to communicate with the public and coworkers in an effective, professional, and courteous manner; explain and enforce all policies and rules in an effective manner; operate cash register, general office equipment, word processing equipment and microcomputers as required to accomplish the work assigned; handle money and maintain related fiscal records; maintain moderately complex records; independently apply and carry out policies and procedures within assigned area of responsibility; make mathematical computations with accuracy; follow verbal and written instructions Click here ​ for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Customer Service Representative   $15.76/hr., On-Call positions available. James City County Parks & Recreation is seeking an enthusiastic and hard-working team member with a “people-first” attitude ready to engage in a fun, collaborative work environment. Applicants must be able to interact with customers, process payments, schedule reservations, assists in opening or closing facilities and provide information and response to department-wide inquiries. If you are a collaborative team player who adapts to both serving and leading, have excellent customer care and focus, can think fast, find answers, and respond quickly to customer needs in a polite and professional manner, then this is the employment opportunity for you. Apply to be a part of award-winning department. Applicants who can work a flexible schedule, mainly nights and weekends, at both the James City County Recreation Center and the Abram Frink Jr. Community Center are preferred. Candidates should discuss availability during the hiring process.  Responsibilities: Provides customer service to the public and internal customers in person and over the telephone; provides information and directs patrons to desired areas. Completes registrations including payments; verifies cash drawer, closes out register and completes daily deposit reports. Opens and closes the facility; monitors and oversees the facility activities; maintains the cleanliness of the facility which may include emptying trash cans, picking up litter, cleaning rest rooms, and locker rooms; ensures compliance of facility rules, safety standards and sanitation requirements; inspects facility to help ensure the safe and proper conduct of patrons. Performs other duties as assigned. Requirements: Any combination of education and experience equivalent to a high school diploma (dependent on assigned location); some work experience which shall have involved assisting the public, general record keeping and handling money. Must possess reliable transportation to work site(s). Depending on area assigned, must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Must possess or be able to obtain within sixty (60) days of hire, certification in First Aid and Cardiopulmonary Resuscitation (CPR) for Professional Rescuers (Infant, Adults, and Child). Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; automated and manual record keeping. Skill in use of computer software including Microsoft Office Suite. Ability to communicate with the public and coworkers in an effective, professional, and courteous manner. Click here ​ for full job description. Accepting applications until positions are filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Victim Advocate $45,704 / year or higher DOQ +  Full-Time County Benefits . James City County’s Commonwealth’s Attorney’s Office seeks an individual to perform reliable work providing crisis intervention and facilitating an understanding of the criminal justice system to victims and witnesses of crime, as well as assisting citizens involved in the criminal justice system with services available at the local, state, and national level.   Responsibilities: Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and case progression in the legal system; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements. Prepares victims and witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings; arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case. Facilitates payment by the Virginia Supreme Court of all reasonable costs associated with forensic medical examination of crime victims. Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims; attends relevant meetings as a program representative. Establishes and supports coordinated efforts with law enforcement, social services, and other appropriate community organizations, to maximize community awareness, safety, protection and response to crime.   Requirements: Any combination of education and experience equivalent to a Bachelor’s degree in criminal justice, social services, or related field required; some experience in direct delivery of human services, with prior experience in providing services to victims of domestic violence preferred. Must possess reliable transportation to work site(s). Knowledge of state and local criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred. Skill in use of computer software, especially Microsoft Office Suite. Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.   Click here ​ for full job description. Accepting application until filled. Cover letters and resumes may also be attached, but a  fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

The James City Service Authority seeks an individual to perform responsible work installing, maintaining, repairing, and constructing the JCSA’s water and wastewater systems. There are four levels in the Wastewater Collection series distinguished by the level of work performed and the qualifications of the employee.  Salary Negotiable depending on qualifications plus Full-Time County Benefits . There are four levels of Wastewater Collection Utility Worker distinguished by the level of the work performed and the qualifications of the employee and the requirements of the position being filled. Responsibilities: Works as a member of a crew performing manual labor installing, repairing, and maintaining JCSA sewer and water infrastructure; operates or learns to operate heavy equipment. Performs or learns to perform administrative tasks such as preparing work orders, mapping infrastructure, and taking measurements. Performs or learns to perform water distribution infrastructure inspections that center on JCSA standards; catalogs problems for repair purposes. Performs or learns preventive and emergency maintenance of water distribution infrastructure. Knowledge of occupational and safety hazards inherent with working in an underground utility section including confined space, trench safety, traffic control, and other requirements pertaining to water distribution operation and maintenance. Responds or learns to respond to after-hours emergencies; ability to work an on-call schedule.   Requirements: Any combination of education and experience equivalent to a high school diploma. Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Required to fulfill all requirements of JCSA’s Respiratory Protection Program. Knowledge of safe and effective use of hand and power tools; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software. Ability and tolerance to function in an environment that requires the use of respiratory protection devices; communicate effectively both verbally and in writing; follow both verbal and written instructions; establish and maintain effective working relationships with staff and the public. Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jcsava.gov  

The James City Service Authority seeks an individual to perform responsible work installing, maintaining, repairing, and constructing the James City Service Authority (JCSA) water distribution systems. There are four levels in the Water Distribution Utility Worker series distinguished by the level of work performed and the qualifications of the employee. There are four levels of Water Distribution Utility Worker distinguished by the level of the work performed and the qualifications of the employee and the requirements of the position being filled.  Salary DOQ + Full-Time County Benefits . Responsibilities: Works as a member of a crew performing manual labor installing, repairing, and maintaining JCSA water distribution infrastructure; operates construction tools and equipment. Performs or learns to perform administrative tasks such as preparing work orders, mapping infrastructure, and taking measurements. Performs or learns to perform water distribution infrastructure inspections that center on JCSA standards; catalogs problems for repair purposes. Performs or learns preventive and emergency maintenance of water distribution infrastructure. Knowledge of occupational and safety hazards inherent with working in an underground utility section including confined space, trench safety, traffic control, and other requirements pertaining to water distribution operation and maintenance. Responds or learns to respond to after-hours emergencies; ability to work an on-call schedule.   Requirements: Any combination of education and experience equivalent to a high school diploma. Must possess, or be able to obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Required to fulfill all requirements of the JCSA’s Respiratory Protection Program. Knowledge of safe and effective use of hand and power tools; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software. Ability and tolerance to function in an environment that requires the use of respiratory protection devices; communicate effectively both verbally and in writing; follow both verbal and written instructions; establish and maintain effective working relationships with staff and the public.   Click here for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered.   Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Salary DOQ + Full-Time County Benefits .  The James City Service Authority seeks an individual to perform responsible work assisting new and existing customers in JCSA’s water/sewer connection and billing/payment processes. There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee. Classification Title                               Salary Range       Salary Utility Account Representative I            Grade 10            $39,968 / yr or higher DOQ Utility Account Representative II           Grade 11           $42,734 / yr or higher DOQ Utility Account Representative III          Grade 13           $48,903 / yr or higher DOQ   Responsibilities: Assists with processing customer billing for services provided by JCSA/Hampton Roads Utility Billing Service (HRUBS); interprets and updates information from a variety of databases and other local utilities; operates, gathers data, and monitors asset management and work order system and Geographic Information System (GIS) software programs. Calculates and processes payments for water/sewer tap fees on new construction by researching premise using JCSA Geographic Information System (GIS) and James City County Real Estate plats; issues receipts for payments and maintains a cash drawer to include preparing and verifying bank deposits. Researches and resolves problems using in-depth knowledge of JCSA operations and independent judgment; negotiates payment extensions or arrangements with customers; and initiates non-payment cut-offs or meter removal for broken payment plans; performs and completes analytical review of customer accounts for leak adjustments; obtains and analyzes water meter data logs to assist customer concerns related to high usage and troubleshoot potential leaks. Responds to emergency and non-emergency service related phone calls, e-mails, and work orders from staff and inquiries from the public requiring interpretation, data research, and independent judgment in determining the appropriate response; explains policies and procedures to customers; evaluates calls for service to determine cause of problem; and dispatches appropriate crew or technician. Coordinates water meter readings with JCSA Operations staff; initiates work orders for new or terminated service, water flow checks, meter leaks, water quality and related work, communicating results as needed either verbally or in writing with customers. Administers JCSA Grinder Pump Maintenance Agreement program; determines potential customer eligibility, coordinates and schedules inspections by Operations field staff, issues denial letters and ensures accuracy of billing related to associated fees. Tracks JCSA loan and connection fee payments; generates related reports, invoices and payment vouchers; initiates collection process on delinquent accounts; processes deposits and assigns appropriate general ledger account code. (Utility Account Representative III) Determines eligibility of delinquent accounts for Commonwealth’s Debt Set Off Program and processes eligible accounts using online Virginia Department of Taxation system; places and releases property liens for eligible delinquent accounts; processes delinquent accounts through bankruptcy procedures in accordance with applicable laws. Performs other duties as assigned.   Requirements: Any combination of education and experience equivalent to a high school diploma, preferably supplemented by college level courses in accounting or business management; and, some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service. Must possess reliable transportation to work site(s). Knowledge of data entry, automated financial recordkeeping systems, and various microcomputer software packages; and, standard office procedures, practices, and equipment; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction. Skill in use of computer software, including Microsoft Office Suite. Ability to communicate effectively, both orally and in writing; establish and maintain effective working relationships with other county employees and the public; establish and maintain complex records; research, assemble, and organize data and prepare reports and correspondence; exercise independent judgment and initiative and attention to detail in accordance with established policies and procedures with minimal supervision; and resolve problems and complaints to deliver a high level of customer service. Accepting applications until 11:59 p.m. on Sunday, March 31, 2024 . Cover letters and resumes may also be attached, but a fully completed application is required in order for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jcsava.gov .  

Benefit Program Specialist I/II/III $42,734 - $48,903 / year or higher DOQ + Full Time County Benefits The James City County Social Services Department seeks an individual to perform responsible work reviewing and evaluating information gathered from applicants to determine eligibility for public assistance programs and services within established policies, procedures, and guidelines. There are three levels of Benefit Program Specialist distinguished by the level of work performed and the qualifications of the employee. Benefit Program Specialist I: $42,734 / year or higher DOQ Benefit Program Specialist II: $45,704 / year or higher DOQ Benefit Program Specialist III: $48,903 / year or higher DOQ Responsibilities: Determines and re-determines eligibility of individuals and families for one or more federal, state and local financial assistance programs including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, the elderly and disabled, and nursing home/community based care; TemporaryAssistance for Needy Families(TANF); Auxiliary Grants(AG); GeneralRelief (GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs. Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies. Identifies and assesses customer needs to make proper referrals to various Social Services programs, such as Fraud, Children’s Services, Adult Services and Housing, as well as other community organizations, mental health, Social Security and other organizations. Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies. Gathers and analyzes verification documents received for authenticity, validity and accuracy; secures and safeguards confidential information from applicants, recipients and federal reports. (Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attends management meetings and public speaking engagements; assists with tracking and monitoring funds available for State, local and federal childcare subsidy budget, along with recruitment and retention of childcare subsidy vendors if assigned the Childcare Assistance program area. Requirements: Any combination of education and experience equivalent to an Associate’s degree in human services or related field; some human service related experience, preferably involving interviewing customers. Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria. Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of basic mathematical calculations. Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems; and oral and written communication. Ability to work independently; effectively manage multiple responsibilities; meet deadlines; exercise independent judgment and initiative; and pay attention to detail in accordance with established policies and procedures; the ability to perform basic mathematical calculations to determine income.   Click here to see a full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov

Permit Technician I/II   $37,398 / year or higher DOQ +  Full-Time County Benefits James City County’s Building Safety and Permits Division seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests, and payments. There are two levels of Permit Technician distinguished by the level of work performed and the qualifications of the employee.   Permit Technician I - $37,398 / year or higher DOQ Permit Technician II - $39,968 / hour or higher DOQ Responsibilities: Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members. Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees. Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor. Utilizes training opportunities and resources provided to improve professional and technical skills. Manages utility meter release approvals and red tag notifications.   Requirements: Any combination of education and experience equivalent to a high school diploma; extensive experience in administrative work. Experience as permit technician preferred; college or business school courses in Administrative Support Technology or a related field also preferred. Must have reliable transportation to work site(s). Knowledge of at least one of the following areas: building construction; building, fire, or housing inspections; plumbing, electrical or mechanical trades; or fire protection, elevator, or property maintenance work; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and knowledge of the Virginia Uniform Statewide Building Code. Skill in the use of computer software, especially Microsoft Office Suite. Ability to communicate effectively both orally and in writing; ability to establish and maintain effective working relationships with staff and the public.   Click here ​ for full job description. Accepting applications until 11:59PM EST on 04/15/2024 Cover letters and resumes may also be attached, but a  fully completed application is required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov  

Human Resource Specialist I/II/III   $52,339 – $60,011 / year or higher DOQ + Full-Time County Benefits .   James City County’s General Services Department seeks an individual to perform responsible work coordinating the day-to-day administration of comprehensive human resource activities for the General Services Department. There are three levels of the Human Resource Specialist General Services Department distinguished by the level of work performed and the qualifications of the employee.   Responsibilities: Coordinates with department staff regarding human resource processes including employment and recruitment, onboarding, new hire training, benefits, retention, compensation, and HRIS systems; provides oversight and guidance to General Services staff to ensure best practices and applicable laws and processes are followed. Coordinates and administers recruiting and new employee hiring processes; develops and implements marketing strategies to increase and attract a qualified and diverse applicant pool; develops and implements selection strategies for best qualified candidates; creates and maintains relationships with local schools to foster trades work-based learning and internships, and employment opportunities. Assists with employee relations issues, including investigation and implementation of recommended disciplinary actions; works with Human Resource staff, General Services division supervisors and employees to resolve employee complaints and management issues; ensures actions taken are in compliance with James City County personnel policies and procedures, human resource management practices and applicable laws and regulations. Ensures compliance and accuracy of records and retention management to include I-9, medical documentation, FOIA requests, subpoenas, and EVerify notifications. Performs data entry in variety of databases; ensures accuracy of data and overall system integrity; maintains department related information on the County website and the intranet. Keeps up-to-date on current trends and legislation in the human resource field; recommends changes to policies, procedures and practices to reflect best management practices and comply with current laws and regulations; conducts research on a wide variety of Human Resource related topics; provides consultation to employees and managers of the divisions within the General Services Department in all areas of human resource management.   Requirements: Any combination of education and experience equivalent to an Associate’s degree in human resource management or related field; Bachelor’s degree preferred; some professional human resource work experience, preferably in the public sector. Experience with Vista HRMS, SQL and Web design programs preferred. Experience developing and implementing successful social media and digital marketing campaigns is preferred. Must have reliable transportation to work site(s). Knowledge of principles and practices of professional human resource work; employee recruitment and hiring processes. Knowledge of the Fair Labor Standards Act (FLSA), equal employment opportunity regulations, Affordable Care Act (ACA) and other employment laws; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; and modern trends, issues, and practices in human resource field. Skill in use of computer software, especially Microsoft Office Suite; and excellent written and oral communication skills. Ability to maintain moderately complex records and ensure their confidentiality; follow verbal and written instructions; work under pressure and meet deadlines; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures; establish and maintain effective working relationships with County employees, vendors, and the public.   Click here ​ for full job description. Accepting applications until 11:59PM EST on 04/25/2024. Cover letters and resumes may also be attached, but a  fully completed application i s required for your application to be considered. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at  https://jobs.jamescitycountyva.gov