Unemployment Compensation Claims Intake Interviewer - Bilingual Spanish Speaking, Harrisburg

THE POSITION

If you are bilingual and have customer service experience in a call center, retail sales, or a restaurant setting, we want to talk to you! The Commonwealth of Pennsylvania is seeking dedicated, Spanish speaking customer service professionals to join their unemployment compensation call centers.  Experience the satisfaction of public service by helping your fellow Pennsylvanians with unemployment compensation! 

Watch this video to learn more about working at the Department of Labor & Industry.

DESCRIPTION OF WORK

The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.

Interested in learning more? Additional details regarding this position can be found in the position description. 

 
Work Schedule and Additional Information: 

• Full-time employment. 

• Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.

• Telework: These positions are headquartered at the Harrisburg UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. If you are unable to telework, you will have the option to report to the office in Harrisburg.

• You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.

  • Please note that Apple/Mac computer products are not acceptable for use.

  • Please note that a computer is required. Cell phones cannot be utilized.

  • If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.

• Salary: In some cases, the starting salary may be non-negotiable. 

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. 

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS 
Minimum Experience and Training Requirements: 

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or

• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or

• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues. 

Other Requirements: 

• These positions requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position. 
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

• You must be able to perform essential job functions. 

This position is subject to the promotion provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations. 

Recruitment Methods: 

• Applicants must meet one of the following methods to be considered for this vacancy:

• Promotion Without Exam 

• Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary and comparable minimum qualifications, will qualify for reassignment.) 

• Voluntary Demotion 

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: 

• Clerical Assistant 3

• Clerical Supervisor 1

• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. 

• The promotion without examination requirements are issued in accordance with merit system employment regulations. 

• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.  

• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.  

How to Apply: 

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.  

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. 

• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals). 

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
 
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.