THE POSITION
Are you customer service driven and have excellent communication skills? Are you looking for a challenging and rewarding opportunity? If so, the Department of Transportation has a job for you! The Driver and Vehicle Services, Customer Care Center is currently seeking applicants for Customer Service Representatives to provide responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. Apply today for this rewarding career opportunity!
DESCRIPTION OF WORK
As a Customer Service Representative for PennDOT’s Driver and Vehicle Services Customer Care Center, you will be providing responses to a wide variety of inquiries regarding all aspects of the Bureau of Motor Vehicles, the Bureau of Driver Licensing, and select other areas of PennDOT. This includes being responsible for maintaining a positive image of PennDOT to the public while disseminating thorough, complete and accurate information, in a polite and professional manner.
In this position, you will process and explain complex information in a variety of functions while utilizing provided reference material and available systems. Work involves the application of independent judgment and making independent decisions concerning the process to be followed, the appropriateness or confidentiality of the information to be processed, and the actions to be taken within the confines of established policies, procedures, law, and regulations. Customer Service Representatives must have the ability to use discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Additional Requirement:
Preferred Qualifications (not required):
Call center experience.
Customer service experience.
Bilingual.
Legal Requirement:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
https://www.governmentjobs.com/careers/pabureau/jobs/4161459/customer-service-representative-clerical-assistant-3
The Commonwealth of Pennsylvania employs over 70,000 people who deliver a wide array of services established to improve the lives of Pennsylvania citizens. We have opportunities in a variety of fields such as health and medical, education, financial, human services, engineering, environmental, information technology, administration, maintenance and trades, and public safety. The Commonwealth offers a healthy work-life balance, career mobility, statewide opportunities, and the satisfaction of public service! Go to www.employment.pa.gov to check out our open jobs!